We needed to get a prescription refill so I tried Santa Clara Valley Medical Center Express Care…read more(Urgent Care) on the 2nd floor. I was welcomed to fill out a slip stating why we were there by Christian. He was very nice and compassionate to why we were there. He said he would have the nurse review our request. We waited a short time and then we were called in to be seen by Dr. Iliana Harrysson. She was absolutely fabulous. I felt like we were in good hands and we were being seen, heard and understood. She recommended we go to a clinic closer to our house next time. But, I would rather drive far to see her and be in good hands, then drive close and have a different Dr. Thank you Express Care for exceeding my expectations!

They don't provide good service to their patients . Usually the Dr's and nurses there are new and…read moredon't have experience . The way they treat patients is not nice at all. I don't recommend to any bady specialy if the illness is something serious it will put their life in danger . I went through 2 bad experiences that nearly took my life because of careless mistakes .

I've genuinely never felt more safe, heard, respected, and cared for, and thinking about it almost…read moremakes me want to tear up. I went in yesterday for a stressful procedure, and I can't say enough how everyone was so incredibly understanding and receptive, from the front desk receptionist, to the intake nurse that did my questioning, to the nurse that medicated me, to the NP that did my ultrasound, to the girl that guided me to and from the procedure room, all the way to the doctor that did my procedure (Dr. Rasmussen I think her name was, although don't quote me on that) Every single step of the way (a 4-6 hour visit btw), I felt so protected and accounted for. With a typical large healthcare chain like PP, you'd be nervous about the care you're about to receive. At least this would be the case for me, given the uncertainty about their working hours, pay, the amount of clients they see on a day-to-day basis, and how it affects their performance in the long run for future clients. But this PP has exceeded every single one of my expectations. I came in feeling down, nervous, and sick as a dog, and left feeling like they draped a warm fuzzy blanket over me. They were very communicative about my concerns and questions, and seemed like they understood everything I was saying. If these girls WERE having a bad day, you would NOT have been able to tell. Like, at all. I will genuinely remain forever grateful for the level of care I got here. If you guys are looking for a top quality PP clinic, please PLEASE consider this one (the Alameda) and the Mar Monte one. PROTECT THESE LADIES AT ALL COST!!! They're absolute sweethearts.

Genuinely don't come here. I had an important appointment scheduled to see a doctor and two days…read morebefore the appointment they called to reschedule my appointment because "they couldn't see patients." I rescheduled my appointment to the next week. They then called me DAY OF to reschedule my already rescheduled appointment again for the same reasons! I finally make it in after 2x of them rescheduling me to find out they're 2 hours behind on patients!! How does this even happen?? I understand that sometimes things happen and doctors offices run behind but 2 hours is absolutely ridiculous. Worst part is this happens everytime I come, I always end up being seen at least 30 minutes after my appointment time. I had had enough with this location so I rescheduled to another location. SERIOUSLY don't come here. They are unprofessional, and clearly not organized enough to schedule properly.

ONE STAR FOR 1st floor check in REGISTRATION. They told us…read moreto wait in the wrong department. Good thing the nurse from the correct department came to look for us. Should have known when the security guard stopped us in front of the receptionist and told us to wear a mask and the receptionist said, "oh I forgot to tell you. " 5 STARS FOR DEPT 400 All staff and doctors are nice, welcoming, good listeners and good communicators. We felt like they really care about your health. 5 STARS FOR LABS From registration to the tech taking blood, they are welcoming and professional. They even tried to make my daughter feel comfortable while her blood was being drawn. 5 STARS FOR PHARMACY Efficient, welcoming, and a good group of staff who you can tell get along and work well together as a team. Parking was easy and the facility is clean.

Top class and ease of parking with excellent care. I always find this quick and easy to take my…read moredaughter for her regular checkups and flu shots. This is less bus than the one located in Santa Clara.

Recently, I had two foot surgeries at the Santa Clara Kaiser. I wanted to congratulate Kaiser for…read morechoosing Dr. Bui at its Podiatry department. Dr. Bui operated on both of my feet so great that only the day after surgery I had slight pain and that was it! As of the second day, I was able to walk around without any pain or discomfort. For my first procedure he gave me various painkillers, anti inflammatory, ... Not only I didn't find the need to take them, for the second procedure I asked him not to prescribe me any medications as I wouldn't need any. To me, these were magical procedures. If I had not experienced this on my own, I wouldn't believe anyone's advice! I feel lucky and grateful for being referred to Dr. Bui by my nephew. Dr. Bui is also my sister's specialist as well yet referred by my nephew. Now, we have an outstanding family doctor. Appreciate it Dr. Bui!

I am extremely disappointed with my experience at this emergency room. I arrived around 9:00 PM on…read moreAugust 13th, and it is now around 3:00 AM on August 14th, and I still have not been seen by a doctor. During my wait, I witnessed patients with serious injuries waiting in the waiting room, including people who were visibly bleeding. It was extremely concerning and upsetting to see patients in that condition waiting for such a long period of time without being treated. If the cameras are functioning, they should be able to show exactly how long patients have been sitting in the waiting room without being seen or receiving treatment. Six hours is an unacceptable amount of time to wait in an emergency room without even being evaluated. What is even more frustrating is the lack of communication and urgency from the staff. People have jobs, families, and responsibilities, and being forced to wait for hours can result in people missing work or being late to work. I genuinely believe the hospital should take responsibility for the impact this kind of excessive wait time has on patients. My experience with Kaiser in Santa Teresa has been completely different. Their patients are seen much faster, and the process of getting evaluated and treated is much more efficient. This experience has been extremely disappointing. Patients come to an emergency room because they need medical attention not because they want to spend six hours sitting in a waiting room wondering when someone will finally see them. I hope management reviews what happened that night, including the wait times, staffing, patient flow, and how long patients were left without evaluation.

Dr. Hashmi and his team provide excellent care and service. Dr. Hashmi takes all the time needed to…read morelisten to you and ask questions, to ensure a holistic approach and correct diagnosis. He has been my primary doctor for the past 6 years and his care is unparalleled. His office staff bend over backwards to help you with any need and they are proactive with annuals, labs and preventative care. Look no further - Dr. Hashmi and his practice are top notch.

This Dr. is full of himself! Billed me 6 times for calling in for a refill on a prescription that…read morethey only gave me one prescription for. They never billed me at the time of the visit, but they sent me a huge bill just the other day. Surprise you owe us this amount now. He is good at what he does but totally not worth the hassle they put you through!

Thank you to Fecado for your stellar Nursing care! You are the BEST!!! You really love your…read morepatients and your Job!!! It definitely was notable! Also, I want to thank my AWESOME Dr. Tho Vo for her excellent patient care!!! She is simply THE BEST!!! Thank you DOC!!! . This place is not just a Doctor's Office but for sure a great group of people!!! Even the receptionist. What a great work family you all are!!! You all really care about your patients and it shows!!! Great Job Everyone!!! Thank you!!! Jim H.

nurse lauryn always makes me feel safe and taken care of! the wait times here can be a little rough…read more(especially for urgent care and pharmacy) but the healthcare industry is so impacted that it's not a big surprise.

The staff and doctors at Indian Health Center (IHC) Family Medicine on O'Connor Drive are…read morewonderful! I have been a patient here for many years. This facility is affiliated with Stanford Hospital and Clinics, and refers directly to Stanford for Specialists. All of the physicians I have had through IHC have been exemplary, caring, and prompt. All top notch & competent. Unfortunately this unique IHC medical facility will be closing operations at the end of December 2025 due to budget cuts. That being said, I'm sad that they will be discontinuing services in the future.

There is no communication between Drs and patients between visits. They will completely ignore…read moremessages. Even after calling in and receptionist allegedly sending urgent message to more than one Dr it is simply ignored. The turnover of Drs there is ridiculious. Seems every appt made is a new Dr. After finally getting a steady Dr now she simply ignores messages about medication not working. Most the drs there dont really present as caring for your health, they just want to add more prescriptions.

My 89 year old grandmother has absolutely been thriving physically and emotionally in this facility…read morefor the last few years. Her nurses have all embodied the compassion, integrity, and kindness that can only come from a genuine love for the job and patients. We feel so grateful for all they do! :)

Is a great loving place full of love, of course is a nonprofit organization so it does need lots of…read morecosmetic work. The staff is amazing and very supportive

The doctors are very good but the staff is awful: The staff are all people who barely speak…read moreEnglish.The nurses came out to call patients and no one understood them, as they could not pronounce any of the patients' names. Seriously the woman couldn't pronounce "Thomas." The nurses assistants all need serious training in English pronunciation and basic manners. It's disappointing.

Personal Care was great, Excellent Quality of…read more Professionalism. The Staff was very Attentive to my needs. The Anesthesiologist Tom introduced himself to me. I was asked if I had any concerns or questions. His bedside Mannerism with excellent. Then I met Tony, my Doctors Technician. I met the whole team. They had music in the background. which reduced my anxiety 100%. Dr.Raju did an excellent job on me. Thank you, Advance Surgery Center. Ida Williams