We needed to get a prescription refill so I tried Santa Clara Valley Medical Center Express Care…read more(Urgent Care) on the 2nd floor. I was welcomed to fill out a slip stating why we were there by Christian. He was very nice and compassionate to why we were there. He said he would have the nurse review our request. We waited a short time and then we were called in to be seen by Dr. Iliana Harrysson. She was absolutely fabulous. I felt like we were in good hands and we were being seen, heard and understood. She recommended we go to a clinic closer to our house next time. But, I would rather drive far to see her and be in good hands, then drive close and have a different Dr. Thank you Express Care for exceeding my expectations!

No one was at emergency to help, the staff just stared and walked away, absolutely horribleread more

I've genuinely never felt more safe, heard, respected, and cared for, and thinking about it almost…read moremakes me want to tear up. I went in yesterday for a stressful procedure, and I can't say enough how everyone was so incredibly understanding and receptive, from the front desk receptionist, to the intake nurse that did my questioning, to the nurse that medicated me, to the NP that did my ultrasound, to the girl that guided me to and from the procedure room, all the way to the doctor that did my procedure (Dr. Rasmussen I think her name was, although don't quote me on that) Every single step of the way (a 4-6 hour visit btw), I felt so protected and accounted for. With a typical large healthcare chain like PP, you'd be nervous about the care you're about to receive. At least this would be the case for me, given the uncertainty about their working hours, pay, the amount of clients they see on a day-to-day basis, and how it affects their performance in the long run for future clients. But this PP has exceeded every single one of my expectations. I came in feeling down, nervous, and sick as a dog, and left feeling like they draped a warm fuzzy blanket over me. They were very communicative about my concerns and questions, and seemed like they understood everything I was saying. If these girls WERE having a bad day, you would NOT have been able to tell. Like, at all. I will genuinely remain forever grateful for the level of care I got here. If you guys are looking for a top quality PP clinic, please PLEASE consider this one (the Alameda) and the Mar Monte one. PROTECT THESE LADIES AT ALL COST!!! They're absolute sweethearts.

I came in yesterday for my 3:00 PM appointment and ended up waiting nearly two hours to be seen,…read moreeven though I was only about 10 minutes late. The front desk experience was unprofessional and confusing. The staff member assisting me was difficult to understand, and I felt like she was trying not to laugh at my confusion instead of helping me understand what was going on. When I was taken back by the medical assistant, she did not perform what I expected to be a standard intake. She only asked about my symptoms and did not review my medical history, medications, or other routine information. After I saw the provider, I was left even more confused. The medical assistant came into the room, handed me a prescription bottle, and left without explaining anything. I had to ask whether I had been diagnosed with something. When I asked if my diagnosis was an STD, she responded that she wasn't sure. I found that response very concerning, as I expected the staff to be able to explain my diagnosis and treatment. After leaving, I checked my patient portal hoping to find documentation about my diagnosis, test results, or a summary of my visit. Instead, there was no confirmation of what I had been diagnosed with or any documentation explaining my treatment. The only thing that appeared was an informational flyer. Overall, I left the appointment feeling confused, uninformed, and unsupported. I believe patients deserve clear communication about their diagnosis, medications, and treatment plan before leaving their appointment. I hope this feedback is taken seriously so that future patients receive the information and care they need.

I wasn't looking forward to my mammogram. I have fragile skin and my last two mammograms tore my…read moreskin. I made this appointment at Skyport and the tech Kari Anna was fantastic. Understanding! Gentle! Empowering!

ONE STAR FOR 1st floor check in REGISTRATION. They told us…read moreto wait in the wrong department. Good thing the nurse from the correct department came to look for us. Should have known when the security guard stopped us in front of the receptionist and told us to wear a mask and the receptionist said, "oh I forgot to tell you. " 5 STARS FOR DEPT 400 All staff and doctors are nice, welcoming, good listeners and good communicators. We felt like they really care about your health. 5 STARS FOR LABS From registration to the tech taking blood, they are welcoming and professional. They even tried to make my daughter feel comfortable while her blood was being drawn. 5 STARS FOR PHARMACY Efficient, welcoming, and a good group of staff who you can tell get along and work well together as a team. Parking was easy and the facility is clean.

Recently, I had two foot surgeries at the Santa Clara Kaiser. I wanted to congratulate Kaiser for…read morechoosing Dr. Bui at its Podiatry department. Dr. Bui operated on both of my feet so great that only the day after surgery I had slight pain and that was it! As of the second day, I was able to walk around without any pain or discomfort. For my first procedure he gave me various painkillers, anti inflammatory, ... Not only I didn't find the need to take them, for the second procedure I asked him not to prescribe me any medications as I wouldn't need any. To me, these were magical procedures. If I had not experienced this on my own, I wouldn't believe anyone's advice! I feel lucky and grateful for being referred to Dr. Bui by my nephew. Dr. Bui is also my sister's specialist as well yet referred by my nephew. Now, we have an outstanding family doctor. Appreciate it Dr. Bui!

Very disappointing experience at the Kaiser Permanente Santa Clara Laboratory, Department 168 on…read morethe 1st Floor. My young son has Down syndrome, is nonverbal, and experiences severe anxiety with medical procedures. Despite requesting a private room to help reduce his distress, we were required to remain in the main laboratory area for his blood draw. The procedure became increasingly traumatic as he cried, struggled, and became overwhelmed. After the blood draw, he removed his bandage due to sensory distress and began bleeding down his arm and onto the floor. While he was visibly upset and actively bleeding, assistance was not provided as quickly as it should have been. I expected greater compassion, appropriate accommodations for a child with developmental disabilities, and a more trauma-informed approach to pediatric care. Instead, the experience felt rushed, stressful, and unnecessarily traumatic for my child. I hope Kaiser reviews its procedures and staff training for working with pediatric patients and individuals with special needs.

Dr.Hashmi is like family! He treats his patients with the utmost of care. His medical and admin…read morestaff is equally friendly and helpful every time. He knows the best of medical science for you. Perfect and timely diagnosis every time. There is minimal or no wait time if you have an appointment. I would trust and recommend Dr. Hashmi for every family member and friend I know.

Dr. Hashmi and his team provide excellent care and service. Dr. Hashmi takes all the time needed to…read morelisten to you and ask questions, to ensure a holistic approach and correct diagnosis. He has been my primary doctor for the past 6 years and his care is unparalleled. His office staff bend over backwards to help you with any need and they are proactive with annuals, labs and preventative care. Look no further - Dr. Hashmi and his practice are top notch.

Thank you to Fecado for your stellar Nursing care! You are the BEST!!! You really love your…read morepatients and your Job!!! It definitely was notable! Also, I want to thank my AWESOME Dr. Tho Vo for her excellent patient care!!! She is simply THE BEST!!! Thank you DOC!!! . This place is not just a Doctor's Office but for sure a great group of people!!! Even the receptionist. What a great work family you all are!!! You all really care about your patients and it shows!!! Great Job Everyone!!! Thank you!!! Jim H.

nurse lauryn always makes me feel safe and taken care of! the wait times here can be a little rough…read more(especially for urgent care and pharmacy) but the healthcare industry is so impacted that it's not a big surprise.

The staff and doctors at Indian Health Center (IHC) Family Medicine on O'Connor Drive are…read morewonderful! I have been a patient here for many years. This facility is affiliated with Stanford Hospital and Clinics, and refers directly to Stanford for Specialists. All of the physicians I have had through IHC have been exemplary, caring, and prompt. All top notch & competent. Unfortunately this unique IHC medical facility will be closing operations at the end of December 2025 due to budget cuts. That being said, I'm sad that they will be discontinuing services in the future.

There is no communication between Drs and patients between visits. They will completely ignore…read moremessages. Even after calling in and receptionist allegedly sending urgent message to more than one Dr it is simply ignored. The turnover of Drs there is ridiculious. Seems every appt made is a new Dr. After finally getting a steady Dr now she simply ignores messages about medication not working. Most the drs there dont really present as caring for your health, they just want to add more prescriptions.

My 89 year old grandmother has absolutely been thriving physically and emotionally in this facility…read morefor the last few years. Her nurses have all embodied the compassion, integrity, and kindness that can only come from a genuine love for the job and patients. We feel so grateful for all they do! :)

Is a great loving place full of love, of course is a nonprofit organization so it does need lots of…read morecosmetic work. The staff is amazing and very supportive

Got my procedure done without any issues. From admission, thru the procedure and discharge, the…read morestaff, RNs and the MD made the process seamless. I would definitely come back here again and recommend this place.

Really appreciate how well run the operations are on this place. I had my procedure done without…read moreany issues. The staff is wonderful and helpful. Every nurse and doctor was kind and caring. They gave plenty of reminders and it was clear what to bring and not to bring, how to prepare, etc. They actually started my procedure 10 minute early! I would recommend this place and would come back again.