I went into Heritage Urgent care this morning in Victorville and was seen, treated and left in 1hr…read moreand 15 minutes. The staff from the receptionist to the doctor and nurses were very nice and pleasant to deal with. The doctor, since I was a cash paying patient, was very concerned about the drug cost he was recommending. He took the time to get me prices so I would know what it was going to cost ahead of time. This is not the first time I've been there. They have always been super nice and pleasant to deal with. Thank you for the best visit possible.

The RUDEST place- I've been here twice and every time the woman at the front is extremely rude and…read morealmost deliberately unhelpful. Go somewhere else.

Refuses to treat my father's gobladder, saying that they don't know what he's talking about when…read morethey clearly do know, they took blood from him and made him lose pounds, but refused to operate on him if they were real doctors and nurses that went to college they would operate him and know what they are doing.

I have found my new urgent care facility! Iam a veteran and was sent a link for in network…read morefacilities to go to for services and I picked this one. I was feeling horrible. The wait was decent but it's a medical clinic so you have to be patient. The staff was polite and helpful and I would highly recommend!!!!!

Honestly only been there two times and the first time I went I thought it was just because they…read morewere close to closing time but squeezed me in any way. The front staff is very nice and very attentive but the doctors are inconsiderate. They have no concept of time. I know when you go these places expect a wait but I mean honestly 2 hours is excessive in my opinion. Secondly, she came in and prescribed an antibiotic didn't give us a slip said it would be sent to the pharmacy and that was at 2 pm. 5 hours later nothing yet and has called the urgent care 3 times and waited on hold for longer than 20 mins to get an answer. They told me the order would be sent in one hour and I understand and get that they get backed up but maybe they need a better system or organization. No one should have waited this many hours for the medicine to be sent to the pharmacy especially when the pharmacy closes by 8 and the urgent closes at 8. If she was behind I honestly felt the doctor could have communicated it be there by end of the day or the next morning because they are back up. I mean at least I wouldn't have driven back to the pharmacy to check if it was ready yet. I am honestly so frustrated. I wouldn't recommend this pharmacy what's so ever. Those medical assistants deserve to work in less stressful and hostile environment . They were rude to me but they seemed so unhappy there all of them. Another thing I did like they give you a review paper to fill out at the end of your visit like it's pushed on it . This doctor doesn't listen at all she's asked 4 times the pharmacy I use I have to her and even confirmed when I called back she still choose to send to Walgreens when I specifically asked for CVS and I gave the address and street after all that the doctor still choose to send to the pharmacy she choose which is 25 mins from my house . The worst . I am so upset and I will never return. Why even ask where I want my prescription sent if your going do your own thing. Now driving to other side of town because she didn't want to be inconvenienced again. So I'm inconvenienced.

They take forever even with an appointment. They send medication to wrong pharmacy. Doctor is just…read morein and out. They dont know about insurance. They just tell you to call your insurance. Poor quality and service. Never coming back. That one star is me being generous

It takes weeks to see a doctor so let's go to urgent care where there is a doctor available…read more I've had heart issues where they immediately gave me an EKG took very special care. Easy to see a doctor easy. Every Person is cheerful, helpful. The exam rooms are too damn cold so I wait in the waiting room until they call me.

Normally if theres a copay its common courtesy to let the patient know how much it is before you…read morerun their card just saying

I was admitted on 3/7 with chest pain. All of the care I received here was excellent. The staff was…read moreresponsive and attentive. Everyone I met was friendly and genuinely seemed happy. Call lights were answered promptly, and the staff was very helpful and professional. My nurses were amazing, and one even offered to take me on a walk around the unit at midnight when I was feeling anxious. I really appreciated that. I work at a hospital (not this one), but would thoroughly recommend this hospital based on my experience. 10/10 :)

Absolutely LOVE the service that my family receives when we're visiting their urgent care facility…read more Service is FAST, staff is PROFESSIONAL and very attentive to the needs of their patients. I love the detail they give to caring for my family when we've visited.

Honestly I'm not sure why they have so many bad reviews. It's urgent care, so it's not perfect but…read morewe have always had a good experience when coming here. You can check wait times online and even put your name down without walking inside. The staff at check in is polite and always understanding. The doctor/nurses are knowledgeable and make every effort to help my kids feel as safe and comfortable as possible. I almost think it's a pediatrician sometimes with how kind they are. I've gone here once for myself and while the treatment was different they were still very kind and patient.

i've never went to a urgent care where everybody was so kind to me and there was actually no…read morewaiting. How is that possible? I actually brought a backpack filled with warm clothes even though it's hot outside I assume medical centers are cold and figured I'd be there forever and was actually there only minutes. The doctors are so smart. I totally trust them (so professional). My name is Donna James and I will let everyone I know my experience

Look elsewhere for better care. You deserve it! NP Bukola…read moreGross isn't the same. I used to feel like this provider genuinely cared about my health and concerns, but unfortunately that has changed. My concerns now seem to be dismissed or explained away instead of being taken seriously. After receiving my test results, I was told what was wrong and prescribed a different medication, but getting any follow-up care has been extremely frustrating. Calling the office is nearly impossible--messages are rarely returned, and prescription refills are consistently delayed. My pharmacy has sent multiple refill requests, and after more than a week, there has still been no response. The lack of communication and timely patient care has been very disappointing. At this point, I've had better luck getting help at urgent care than through this office.

Don't know anything about the clinic. But as for Sol…read moreradiology, I'll skip this place in the future. It took three visits to get a simple a-p & lat pictures. Staff rated average, facility okay, the finished product so-so. There are better places

The ER staff there is without doubt best staff.a d the ER treating doctor is absolutely…read moreprofessional and helpful..she is a great asset to that hospital.... Time in and out very fast... depends on ur injury.. I felt great about getten the whole experience. Thank you...

My granddaughter went to the radiology department for a scan and left her necklace, we came back to…read moreask if they had it but they said it wasn't there. They tried to blame it on the cleaning lady. The lady who helped my granddaughter said she always makes sure they put their items in the pocket for that reason but she wasn't wearing any pants with pockets that day. We would just like the necklace back.

Horrible experience haven't even seen my provider. And they scheduled me for an appt that had…read morenothing to do with the reason I went in. I will be changing my provider! & I wish the front desk would speak louder cant even hear half the shit they say.

Just don't , i'm a veteran and we are sometimes outsource to urgent cares if we're not near a…read morefacility. So I had to do that a couple of weeks ago and this clinic was one of them I could go to. I don't like to highlight too many things that are not necessarily nice. When the Dr came in she sneezed into her hand and remarked, "I'm tired" without washing her hands So just don't