Let's start with saying... Marketplace was a complete disaster show this year as the subsidies were…read morebeing fought over in congress during the enrollment period. I can't fault him completely. We usually end up with a solid package with him. He knows some little side streets that save money and get additional insurance. He's been great, albeit frenetic, for us in the past. But something must be happening in his life or he simply took on too many clients. However, this 2025-26 year he did take on an assistant who answers phones and texts. Very lovely and helpful, but there were several occasions where she would tell us that "She would have to ask Roth" or did not have the access as she is not a broker. She seemed frustrated by the inconsistent communication as well. We would try text, email, and phone with varying levels of success and would not have consistency between all of those. One item would be answered on a text and another would be on an email. Which only served to make more confusion as everyone was trying to piece together the answer. The ball was dropped several times along the way. We purchased insurance through marketplace with him only to find out that many of the places we were told would take it, simply opted out of it because it was such a pain. Somehow out insurance was dropped for a month and we were set up with a bad PPO transition insurance to get us to the next month. I took the reigns and filled out Marketplace myself with little guidance and tried to choose the plan we had before except it was dramatically different than before. I texted, emailed, and called for him to look at the quote from Marketplace and do his magic, but no response. Unfortunately, I am going with some else who answers the phone, calls the providers to confirm the coverage and we just get it done. Honestly, the process was dragging on way too long and many chances were given. We would start to get somewhere and just get ghosted. Time is money.

This ASSHOLE Roth served my brother for more than a decade but in the last years was IMPOSSIBLE to…read morecommunicate with. When my brother, his faithful client, was in the hospital (and still is) with a life threatening emergency, he couldn't be bothered to respond to myself, my brother's wife (Also his long-term client) or anyone to help with insurance questions or policies. We tried for 2 WEEKS to contact the office multiple times via phone, email, and driving to the office in person (only a commercial mailbox location). We got ONE text response during this time (from him/his personal cell) that he would get right back to us. Didn't happen. Crickets. Come to find out he dropped the ball on enrolling my brother into a new plan at the end of 2025, and when his plan didn't roll over into the new year, this left him only on original medicare, which has harmed him. Supposedly he enrolled him in a new plan (without written consent) for a 2/1/26 effective date, but unless he did this fraudulently, which remains to be seen, this didn't happen. No follow up or follow through, just one dropped ball after another (not the first time either). Abandoning a client when he was needed most. Shameful. The family will be filing a complaint against this fraud with the Texas Department of Insurance, Medicare, BBB and everywhere possible. Don't do business here. This ass only apparently cares about the money and NOTHING about his clients. Appalled!

My name is Cassie Foreman, a businesswoman who has had insurance through private entities my entire…read morecareer and now I'm applying for Medicare and feel lost, confused and overwhelmed! Almost fearful! Life changed after I spoke to Rebecca Kirkland because she is a skilled communicator and extremely knowledgeable about the Medicare maze and benefits. Rebecca carefully guides you one step at a time and Medicare becomes a friendly word. My brain can now navigate Medicare and it has become an understandable insurance process. Thank you Rebecca!

From the owner: Each life is unique, and your coverage should reflect that. HealthGuys are here to make sure you're…read morenot just another number but a valued individual. The correct options under the right providers are a huge part of what makes HealthGuys your one-stop shop for all insurance need. HealthGuys agents are certified nationwide to provide health insurance solutions for family, individual, and small businesses. Nothing less than the absolute best and respected voices within this industry would do when it came to giving our customers the right assets. As a nationwide insurance team we work with United Health Care, National General Insurance Co. BlueCross and others. Faith Based Health Plans such as OneShare and Altura are also available. To learn more about the plans provided, contact us today.

Marlene Leeper helped me to enroll in a healthcare plan that was affordable and very much needed…read morefor me. It took little time and easy to understand thanks to her experience. I would recommend Marlene Leeper to others in need of qualified healthcare agents

Personal service was amazing. I recommend Royalty Life and Health for anyone in the DFW area! They…read moretook care of me so well I felt like a queen

Hail storm hit our home in Keller on a Friday, Saturday claims were in. Auto repair business…read moreassigned, car taken in and was totaled. Sunday did my on line shopping, Monday had my new car. In less than 30 days new roof, all repair's completed. Because I used a class 4 shingle and ridge vents, my annual payment dropped by over $800. Aaron and team put their best foot forward and ran the entire race with me.

I have been in business with Mr Reeves since moving to Texas over three years ago. And while three…read moreyears isn't all that long, i do believe I've shown some loyalty as a customer. I've never been late on a payment, as i opted for automatic payments to receive the discount. Several times now I've been shocked by the amount debited to my account. When i call this office for an explanation there is always something such as "a multiple car discount was removed from your account" (which i haven't had multiple cars on my account for over two years, and this excuse has been used twice already when payments jumped drastically) or there's been an adjustment to your premium due to this reason or another. I've never been given a heads up there will be higher payments. I've been told several times that an initial higher payment was taken out, but the next few will be lower, only to be surprised again the following month. The only reason i haven't changed insurance companies yet is because i have enjoyed the coverage and i hate changing companies, as i prefer a long-standing business relationship. Unfortunately, Mr. Reeves seems to not care about this at all and offers no help and no understanding how some people live on a budget despite multiple attempts and pleas to have him provide a more stable payment routine. I am extremely disappointed with this business and it is not at all what i knew of state farm businesses in previous states I've lived in.

I want to take a moment to recognize State Farm for having the insight and leadership to recruit…read moreand retain professionals like Kyle Banister. It says a lot about a company when they attract top-tier talent -- but it says even more when they create an environment that keeps them there. Kyle's level of service, professionalism, and follow-through doesn't happen by accident. That reflects training, culture, and standards from the top down. State Farm clearly prioritizes customer experience and empowers their team to go above and beyond. When a company invests in great people, customers win -- and that's exactly what happened here. Well done.

Steven Barber and his staff are amazing, especially Brenda Baumhardt, who worked with Bill…read moreHennington and stayed on when Steven took over after Bill's retirement. She is the main reason I am still with State Farm. Steven and staff are honest, professional and always very caring and helpful. I will always refer family and friends to his agency. Aleida Flores