Excellent folks who are friendly and helpful. Came back to fix a problem that happened during…read moreinstallation. Professional service!

The technical experience and kind approach showed from the beginning that we would be well served…read more They arrived as planned and worked very efficiently. The quote never varied from the beginning. I would highly recommend this professional company.

Brenan was great! Fixed a few different issues we had with our garage and was very knowledgeable!read more

Did the Garage Door Tune Up Special. Two doors. $59 each. One was not working at all and off track…read more Fixed completely! The other needed the tune up, loose weatherstripping, making noise. Again fixed completely!! Very affordable! Highly recommend!

Installed garage door opener and converted garage door to torsion springs. Work performed was…read moreexcellent and very reasonably priced. Dan was prompt and professional and I would definitely call again. Very pleased!

I called him at 10:30 this morning, he came out, did the job and left in a little more than an…read morehour. Door sensor was bad I am very happy with the service. Good job!

They didn't fix our issue and had to return multiple times, charging over $200 per visit, even when…read morethey were there for 5 minutes. Owner and manager are nightmares to deal with and service is very expensive, highest rates in the area. The technician named Tim that everyone comments is so good no longer works for this company. I was told he is at another company on South Airport Rd.

The work they did was great. However, the price they charged was outrageous!…read moreA simple replacement of my opener and they charged $900!!!! Highway robbery. I will never use them again. If you have oodles of cash lying around and you don't care about wasting it, they would be perfect for you.

The left spring of our 30 year old Chamberlain garage door opener broke but we couldn't afford to…read moredo a completely new install until after Tax Time. William fit us in the next day to allay his and our concerns that the other working spring could also fail and the door slam down on someone or break the door altogether. AMAZING! Matt did a great job even though I was in town at the doctors office (that's how quick and serious they handled our situation!). It was so nice to come home and be able to put the car in the garage without getting out to lift the door manually. THANK YOU so much!!! Highly recommended for problem solving, affordable solutions, professionalism and courtesy. We'll be calling them in the Spring to do a whole new install!!

I must start by saying that I have not actually called upon Cole's for any services. However, if I…read morecan attest to the type of serviceman Cole actually is, let me say this... As a born Michigander, yet raised in Florida, I found myself lost at a crossroads in the middle of the state on my way to Traverse City this past summer. Cole, in his service truck, found me lost, and not only directed me down the the right roads, but stayed with me until I found a clear route to my destination. I did make it, did not forget the chivalry given, and am still in awe of such a selfless person! Side note, Cole, I will be back up north every summer and look forward to sharing a coffee with you over our experience. Thanks again, Nicole Davis from Florida

The spring on my overhead garage door snapped on Christmas Eve. I was able to get Grand Traverse…read moreGarage Door out quickly after the holiday. Tammy was very diligent in getting back out with the springs that I needed. Yesterday Don came out with the appropriate springs and made the repairs and the adjustment needed to make the door work again. i've decided To give Don a new name. He not only answered all my questions in a way that I understood, he also put a new rubber across the bottom of the garage door that was not on his work order. His patience, care and willingness to answer any question makes him "Fabulous Don" In my book. i'm a former HR manager of a local home improvement company and I know good customer service and workmanship when I see it. Thank you Fabulous Don and Tammy!

I used this company to install a Receiver and 2 transmitter remotes for the Liftmaster garage door…read moreopener in my pole barn. I also requested installation of an external keypad for open/close of the door from outside. Following the initial phone exchange and my follow-up to provide the serial number of my Liftmaster unit, the first visit to make the installation was several weeks later. They had to wait for response from Liftmaster regarding the correct parts, order the parts, and wait for receipt of the parts before they would schedule the installation. During the first visit for installation, they learned they did not have the correct parts to perform the work. They left without comment or explanation. I waited a week before finally calling them to ask what the plan was for completing the work. Following the same process as described for scheduling the first visit, several weeks later they returned to perform the installation. The first tech that showed to make the install couldn't figure out how to do it, so the "boss" was contacted and ended up visiting the site to do the work. The receiver/remotes worked fine after this second visit. However, no external keypad for operating the door from outside the building was installed. I wasn't home during the second visit, so I waited for a phone call to explain why the external keypad wasn't installed and what the plan was for completing the work. There was no phone call, but I received a bill for the work about two weeks later. The keypad was not included, so I called to inquire. The keypad was on the work order but had been overlooked/forgotten. About a week later they returned to install the keypad. They charged parts only for the keypad, but not for labor. The saga spanned ~10 weeks, the customer service/communication was poor, and for an $80 per hour labor rate...I wouldn't recommend their services.

Unreliable! Untrustworthy! Unacceptable! I had an…read moreappointment for service for over two weeks. I drove up north to my cottage for the appointment. Jennifer told me they were too busy that day. Rescheduled me for the following morning. When they no-showed I called them and she said they "forgot about me." They apologized and said the owner Chris would call and come out that night. They no-showed again and I never heard back from them again. The worst of the worst. Zero concern for customer satisfaction. Take your business somewhere else.

Over the last 10 or 15 years, we have had ODS install garage doors at our home in Gaylord, for a…read morerental and then again when we retired to another house in Wolverine. All three experiences were very positive. Staff were competent, professional and courteous. We have never had any problems with the doors themselves. The oldest of the three doors is at the rental which we still have and it's still functioning well after 12 years. We recommend them without hesitation! Kim and Ric B.