Came here for my friend's bachelorette and it was a very relaxing experience. I got the 3 package deal but instead of a facial, I extended my massage and got the body scrub. You fill out a form prior, specifying what you like and don't like as well as the pressure you prefer. I loved my massage and body scribe as they were both super relaxing and the pressure was to my liking. There's a mediation room with music, water and tea. I love the swinging chairs as well read more

Kalma Spa - Massage Near Me - Miami Beach, Florida

See all

I can't recommend this place enough. I was so relaxed after my massage, and the entire experience that I didn't even look or feel like myself; I felt new and improved. This spa is somewhere I recommend for a place to get away and get a massage. The entire experience will leave you so very relaxed. read more

Kalma Spa - This is the relaxation room. - Massage Near Me - Miami Beach, Florida

See all

One of the best massage I got in a long time and I get them every week. But for me , when I pay with tip 250$ for a massage it's because the spa facilities are top of the line .Like I pay the same price for a massage at Hotel Faena that has SUPERB sona,hammam, and cold showers . This spa only offers a small steam room and a sona ( did not work ) . read more

Hubby and I enjoyed our time at K'Alma Spa. The vibe was incredible from the moment we walked in-- let the relaxation commence. After getting changed, we were given mimosas, and a small exercise to set our intentions, before being led hand in hand to the relaxation room where we waited for our services. The relaxation room was cozy, dimly lit, and had an assortment of teas and water for refreshments. It is a shared space but we got to enjoy it privately, and before we knew it our mimosas were refilled and we were on our way to our massage space. My massage was fantastic and made even more memorable with the muscle isolation and stretches performed by my masseuse. My husband enjoyed his as well sharing it was the best he's ever had! If you're looking for a zen escape from the action on ocean drive I highly encourage you to go get a little K'Alma in your life. read more

Kalma Spa - Massage Near Me - Miami Beach, Florida

See all

I had a fantastic experience at The Spa at Hotel Victor. From the moment I walked in, the receptionist was welcoming and accommodating, and I was able to get in right away, something I truly appreciated. The spa itself is smaller, giving it an intimate and exclusive feel, but it's definitely a hidden gem in the heart of Miami Beach. They use natural products, which made my experience even better, as I prefer a more holistic approach to skincare and wellness. I booked a 75-minute massage with Vivian, and she was absolutely amazing. She had the perfect touch, relaxing yet therapeutic, melting away all my tension. The ambiance was calming, and I left feeling completely refreshed and rejuvenated. If you're looking for a peaceful escape with skilled therapists and high-quality products, I highly recommend this spa. It's a wonderful find in Miami Beach! read more

I love the holistic vibe of this spa. Before my massage, they had me walk down a hall that is lined with different gemstones representing the different chakras. I was asked to choose one, which would indicate what I needed to work on. Then, I was guided through a meditation to help me focus with the aid of a burning incense stick. Afterwards, I was led past the sauna and meditation area to the relaxation room. I was given a glass of bubbly while I waited for my masseuse. My masseuse, Andrea, gave me a fantastic, relaxing massage. I can say that I left the spa with my soul feeling a bit lighter. read more

Kalma Spa - Love the holistic vibe. Left feeling much more relaxed. - Massage Near Me - Miami Beach, Florida

Very calming spa located on ocean drive. Came here for a 50 min journey and it was very relaxing. They have a steam room and a meditation room which is convenient for before or after the massage. Pretty relaxing ! read more

Kalma Spa - Massage Near Me - Miami Beach, Florida

Lovely day spa, tranquil and peaceful! Stephania is an amazing host! Highly recommend. read more

Kalma Spa - Massage Near Me - Miami Beach, Florida

This place is fabulous. Not only is the vibe amazing but the service is out of this world. I got a 75 minute massage with Tamra and she was so kind really listened to what I wanted and adjusted the pressure as needed. Definitely will be back soon! read more

See all

Bivian was the best nail tech. She spoke Spanish but we communicated via google translate and it was so much fun! Her attention to detail was superb. The overall vibe was an unforgettable experience. read more

Kalma Spa - Gel nails - Massage Near Me - Miami Beach, Florida

My friends and I booked a massage here yesterday and we were very disappointed. The facilities were not clean, we did not receive the massages that we booked, the massages were poor quality with no pressure, no itemized receipt to see what we are paying for, yelp gives 20% off that they refused to grant us, website, person who booked our treatment and yelp says they close at 7 but we were kicked out at 6pm. We even agreed to take a photo for their Instagram and received nothing in return. read more

Beautiful space, very relaxing and quiet. Nice locker room/dressing area. Located in a really fun area. Massage was great, though the rain stick was a little strange, I'm sure it's just to add to the ambiance. If you're into crystals and all that you'd love the spa even more as they have them all around and give you a stone based on your personal goals (personally I am not into it). Overall a great experience! read more

Kalma Spa - Ladies spa locker room area - Massage Near Me - Miami Beach, Florida

My husband and I had booked a few night's stay at the Hotel Victor. One of the reasons we decided to pick that hotel was because of the K'Alma Spa located in the hotel. About 2 months in advanced, I booked a massage for each of us at 9am. We had gotten a confirmation email (which stated to arrive 15 minutes early to make sure we have time to change and enjoy the whole duration of our appointment), and were excited to have a relaxing morning planned during our stay. The morning of our appointments arrived, and we go down to the spa, and find another couple waiting, as the doors to the spa have not been unlocked yet. A few minutes later, 2 people come with a hotel staff to unlock the doors. They seemed to be a masseuse and the receptionist. The masseuse hurries off to set up, and the receptionist starts to check in the other couple who arrived first. Then he goes to look up my reservation, and says that he only sees an appointment for myself, not my husband. He looks frazzled, and asks if he can reschedule us. We told him no, because we already had plans and other appointments/reservations for the rest of our stay in Miami. About an hour later, the manager calls and apologizes, and asks us again if we can reschedule, offering 20% off plus a bottle of champagne. Although that was a nice attempt to make it right for us, it was clear that they had a major scheduling issue that morning. There was only one masseuse who was there at 9am, and they had 4 people (myself, my husband, and the other couple) scheduled for massages that morning. With a spa that has luxury prices, you would expect luxury service from the beginning. I was very disappointed that we did not get to experience all of the amazing amenities that their website advertises. Hopefully that are able to get their scheduling and staffing issues under control so that this doesn't happen to anyone else. read more

I stayed at the Betsy Hotel at the end of Ocean Drive and desperately needed a massage. I called and they were kind enough to fit me in on short notice. Upon arriving I was immediately drawn into their relaxing decor. I loved the energy as soon as I walked in the door. Common areas were clean. I loved how they incorporated crystals into their theme... The massage was good, wasn't the best, was probably slightly over-priced, a I didn't feel like my chakras were completely aligned after leaving... but it wasn't bad! I could have used more pressure and told the therapist but I guess she didn't understand me. I gave them 3 stars because the receptionist was really warm and attentive. read more

Amazing massages, steam room, relaxation room, meditation room, overall an awesome experience and a great escape from the city life. The crystal touches are so also really nice. read more

Kalma Spa - Awesome massages, steam room, relaxation room, meditation room, overall an amazing experience and a great escape from the city life! - Massage Near Me - Miami Beach, Florida

Had a 90 minute K'alma journey massage and it was a fantastic experience all throughout. Started off by making the appointment 90 minutes in advance and they had availability. Arriving there, they guide you to the locker room. Once you robe up, they have you choose whichever stone you most connect with. Then you fill out whatever you feel your massage needs may be. From there they lead you to the relaxation room where you can have some tea or water while you wait for the massage therapist. The message therapist then guides from there into your massage room, where they cater specifically to whatever your massage needs may be. The massage itself was pure relaxation. Pressure was perfect and definitely allows me to de-stress. Steam room and fauna are currently closed due to Covid. Other than that, experience is fantastic. For the the area, the price for 90 minutes was not bad at all. Highly recommend it. read more

The Spa was great, no wait time. I received a Deep Tissue Massage from Marcelo, masseuse. If you are looking for firm hands, someone to workout those knots, he is the guy. Extremely professional and knows what he's doing. The pool access at the Victor was amazing, great amenities. Wonderful to Chillax while watching the view of SoBe read more

See all

I love massages, I usually get 3 to 4 massages a year, but only because my budget won't allow me for more... I just had the best massage of my life with Patricia from K'alma spa... Patricia was so professional and kind and her technique is absolutely flawless! I can't wait for my next massage with her. Thank you so much Patricia! You deserve a raise!!! read more

I swear it was close to 100 degrees outside as I biked across the island to Hotel Victor on Ocean Drive. I stumbled into the air-conditioned oasis, also know as the lobby, and hoped my dress wasn't dripping as I asked how to get to Spa V. I was directed to a private elevator that shuttles people specifically to and from the spa below. The lady at the front desk was cheerful and had a distinct island accent. She handed me a short form to fill out and once I was finished I traded it to her for a key to a locker in the women's locker room. The room was spacious yet ironically a bit maze-like. The lockers and stall doors were dark, paneled wood and everything else was white and beige. I changed into a white waffle robe and perfectly-sized black flip-flops and walked to the cool down room to wait for my masseuse. This is what spa dreams are made of. There were comfy black and white printed couches and chaise lounges topped with pillows. They were loosely divided into four corners by beige curtains that were tied back and modern bookcases covered in magazines albeit the room was too dim to be able to read them. I poured myself a plastic cup of ice water and settled into one of the plush chaises. A few minutes later, Ivonne introduced herself and led me to one of the private treatment rooms. I had reserved an 80 minute massage + reflexology session for $99 as part of the Miami Spa Month promotions. I started facedown on the plush table. She alternated some Swedish technique with some deep tissue to exorcise the muscle demons that have been inhabiting my shoulders for as long as I can remember. This may have been the best massage I've ever had. Every time she finished a muscle area, it fell into a peaceful sleep. And by the end of it, I smelled like a Christmas candle thanks to the warm cinnamon oil she was using. Then came the Reflexology, which is an alternative medicine that stimulates pressure points on the feet, hands, or ears with specific thumb, finger, and hand techniques without the use of oil or lotion. It felt kind of like I had been abducted by aliens that were probing my feet because they had never seen a human foot before, but in a good way. Once in a while she would hit a nerve and something somewhere else in my body would twitch or tingle. It really added to the overall massage experience. I reached Spa Nirvana when she finished up with a neck and scalp massage. Really? That was 80 minutes? It felt like time was standing still. My next stop was at the steam room. It is co-ed and clothing optional. Even though I was the only person there, I opted for one of the velcro-secured towel wraps. Inside it was like a big, warm blue tiled cave. The only thing I could hear was the hiss of the steam and water droplets dripping from the ceiling. I figured the steam had two benefits. 1) Rinse off the cinnamon oil and (2) Help expedite the muscle detox process that is stimulated by the massage. I inhaled the steam and sweat in several different positions before deciding to check out the pool. I had to go back up to the lobby and up the stairs to the second floor. The covered bar area resembled a colorful cabana and the pool was surrounded by lounge chairs with comfortable white cushions and some plush red couches dripping with pillows. I grabbed a spot partially in the shade, donned my yellow sun hat and opened up my book. To my left, I could see the beach and some cargo ships in the distance. An attendant came by once to ask if I needed anything. I declined. I could only finish one chapter before I was drenched in sweat and needed to take a dip in the pool. It was shallow and water continuously spilled over the edge and into a narrow moat around it. An "endless pool" I think they're called. There were a few other people in and around the pool that were not really there to relax so I didn't stay in long. I returned to my chair just long enough to dry off before heading back to the spa. Well, all good things must come to an end so three hours after the start of my Spa V journey, I was changing back into my dress and packing up my purse. I checked out at the front desk with my Amex and dreaded going back out into the oven waiting for me outside. [The closest thing I could find on their website was the 75 minute Relax Me Massage at $165 for 75 minutes. $165 + 25% gratuity = $217; $99 + $25 gratuity = $124; total savings = $93]. Worth it. read more

See all

I'm pretty shocked this place doesn't have a lot of credit for the nice things they do have. I'm a guest at Hotel Victor and since I was in a 108 mile cycle run on Sunday I definitely needed a deep tissue massage. So today, on a Monday, I didn't call ahead I just showed up and was able to get an appointment with 1 hour, which wasn't too bad. The young girl at the front desk didn't seem to have a lot of experience under her belt. That was OK. She has a heart beat and a smile.That's good enough for me. Her boss seem to be with her so she cleared some promotional confusion. Once I got set up I made my way into the locker room. The locker room is small but most importantly it was clean. Only had 2 people utilizing them. I was tempted to steal a bathrobe, that's how nice they were. They had a lot of nice amenities, probably more then the actual hotel. Shocker. I waited in the cool down room until I was called. Once I was called in, my girl asked me what effective areas did she need to focus on. The room was simple and very plain. Nothing was visibly insight. I must say, I was expecting her to wrap me in sheets first, then uncover parts of the body that she was working on so I wouldn't be cold all the way Thur. This I have to agree stinks. I have to say, adding a 20% tip automatically to the bill is pretty annoying. Allow me to give the tip, besides I would also like for her to come out and be rewarded for her good service. Not just automatically get it and once she walks out the door its over. Overall, She did a great job and really got into my muscles. I left 90% happy. read more

Victor was an amazing masseuse! He added the perfect amount of pressure to fix my broken back and was very kind, funny and efficient. Looking forward to next time! read more

The below negative reviews are entirely inaccurate . Please read all the 5 star reviews on TripAdvisor instead. K'alma was magical. It's a "gem"in the middle of South Beach. There literally are crystals throughout the spa that create a matrix of inspirational energy. Carter and Marissa, the owners, are the most warm, loving and balanced people. The experience was transformational and the massage was amazing. Ask for Jennifer. read more

Facilities clean and modern. The hammam is just another steam room with a high counter bench. Not a central table and I dont see how it fits with a Peruvian theme. I think they were just trying to add a buzzword. Shower doesn't drain. Vents in steam room falling off. Green tea tastes like garbage. Masseuses were nice, but not skilled. The spa is now called K'Alma and has this Peruvian crystal fake mysticism. I wish I saw these reviews before paying $400+ for a couples massage that I was told I could get a discount on when I booked but then nothing when the bill came. This is a small hotel spa chain and its lame. Stick to larger hotel spa. I was told by the concierge this is the same owner as the spa at the Betsy, where we were staying and we love. But the quality was so bad. read more

What a great experience! My massage therapist was a girl named Martina (i believe) she was incredible! One of the top notch masseuse I've ever had!! The hotel pool faces ocean drive and the ocean! Absolutely stunning views and just perfect!! Hotel is very chic! And the restaurant called "suger" services at the pool! Highly recommend! Nice staff too!! read more

See all

Maybe the best massage Ive ever had from Silverio. Everything I ask for and more. Really felt so customized. The spa is beautiful. Great energy and ambiance with crystals everywhere. Sauna and steam room. Beautiful relaxation room and meditation room. Front desk girl was very helpful and friendly. K thought it was worth every penny. read more

Not expected! Well designed place good location, but that's what your paying for here massages were poor and priced way out of there value. #neveragain read more

Great ambience, friendly staff and wonderful massages. Highly recommend. Michelle and Silverio did an amazing job

The location: Spa V is located in the basement of the Hotel Victor on South Beach's Ocean Drive. Due to the basement locale- you mss out on any sensation of tropical beach-ness, which is a bummer. The staff: Spa V for vacuous? From the receptionist to the random therapist running around, no one really seemed to care of we were there or not. The Bathrobes: Pretty standard, but comfy and large. The lounge: Decorated in a modern beige black and teal motif, the lounge wasn't terribly large, but it was easy enough to seclude yourself into a tiny corner on a comfy couch. The only hint that Spa V was on the beach was found in the lounge with the shells and jellyfish pictures on the walls. The locker room: The teeny locker area got crowded super quick- and there were only 3 people there! The Sauna/Steam Room: We don't doubt the cleanliness of Spa V, frankly we have no reason to think there is any reason to feel dirty- unfortunately the dim yellow lights and beige and maroon tiled steam room, looked (and maybe kind of smelled) like a steamy NY subway station- and we briefly entertained a fleeting concern of "hmm... will this place give me a yeast infection?" The benches were all a bit too high and too narrow to ever get comfortable, so after a few minutes of squirming, we gave up and celled it a day. On a positive note, the ample rowels outside pf the steam room were huge. The treatments: We took 80 minute Cleopatra's body treatment- described as "A Full body exfoliation followed by a firming Mask for the chest and stomach to promote lifting and tightening. Slimming Mask applied to the thighs to target cellulite, fluid retention and uneven skin tone. Enjoy a refreshing shower followed by a lotion application of Coconut Milk and Honey to deeply hydrate. Treatment comes complete with a scalp and foot Massage" Now - we aren't modest Diva, but it would we weren't quite prepared to be covered with nothing more than a wash cloth sized towel over our nether regions, and we kind of wondered of we were being given a breast exam during the firming lotion application. While we lay wrapped in plastic waiting to be firmed and slimmed, we were treated to a lovely foot massage that almost put us to sleep. Did we leave feeling or looking firmer or slimmer? Not that we noticed. The yummies: Yummies? What yummies? There were a few pitchers of somewhat tepid water around, but that was it. Parking- Valet and validate with the spa. You are on Ocean Drive so if you're lucky you might be able to find some meters. Price: We were able to take advantage of the treatment thanks to the Miami Spa Month pricing, so at $99 it was a steal. We didn't however, see this same treatment available on the regular spa menu, where prices seemed to average at about $200. Spa Diva says: Skip it. We wish we did. read more

This reservation and execution of a massage was a disaster from start to finish. it started out by the reservationist reserving a massage for me that evening when I called early in the day. She neglected to tell me the massage was not in the Betsy hotel, even though it was their spa. So I went to the wrong address. The hotel gave me a different address for The spa. It was incorrect. I finally found it and was late. Then I looked at the reservation with pricing they wanted me to sign off on. It was then wrong massage and wrong price. I specifically asked for a massage that would cater to reflexology on the feet. The reservationist had assured me the therapist could . Focus on feet. Then I had to use bathroom. There was no toilet paper or slippers for the cold marble floor and it looked dirty. I finally had a massage and a guy was nice but he was not very seasoned. And he did not focus on my feet at all even though I told him to and so did the reservationist. And they accuse me of wanting to skip the bill when I started to pay and my card did not go through. It eventually did but not before they gave me attitude. I have worked in spas, and when something like this happens you at least give the person a 10% discount. I understand this was spa week and it might've been stressful for them but this was beyond ridiculous. For a massage that was $180 they could've done better a lot better. I won't go back and I will tell my friends not to either read more

My wife and I decided to try the groupon for the couples massage. This was our first time to Spa V. We arrived about 30-45 minutes early so we could relax in the steam room. The front desk person was very nice, as was the booking person over the phone. The lights were dim and she raised the lights without even being asked to help my wife see to fill in the guest form. The groupon was supposed to include two glasses of prosecco, but they were out of that, so the front desk person told us the manager was giving us an extra 15 minutes of massage, which was great... Perhaps because we arrived a little after 5PM, we had the steam room to ourselves. It was nice that the steam room was clothing optional, like in Europe, it is much for comfortable and hygienic. The only thing missing was a shower, you have to take a short walk back to the locker room if you want to take a cold shower, before returning to the steam room, but they are limited on space, and I can't see where they could install a shower where it wouldn't cause issues. The couples massage was excellent. I had Martina. I haven't had many massages, but I have to say this was the best massage I have had. She used a variety of techniques, some of which I was familiar with, others I wasn't, and the variety was nice, and they were all effective. The pressure was perfect, and highly effective, I felt very relaxed afterwards, and noticed walking that my hips were much more limber. My wife had Ramon and said he was very good as well, using different techniques. I would say my only wish would have been for more time, so I could have had more massage, to really get into the areas that needed more attention, and areas that there wasn't time for, or aren't a part of the normal routine (upper pecs, abdominals, etc.). I think 2 hours would have been good. Another reviewer mentioned there weren't sheets. We had heavy sheets that we crawled under when we first got into the room, and then we remained covered and draped the entire time, except for the area being worked on. It was all very conservative. I suppose this keeps the client's modesty secure, but at first I was too hot from being in the steam room to go right under a sheet. Later I didn't mind it, though I think I would prefer a large towel for draping, so my skin could breathe more. Everything seemed clean. The cool down room had water, tea, and apples. They have an interesting spa menu. I would return... read more

They scam the client, selling with groupon and add mandatory 20% tip on full price Its a shame! read more

These people are a fraud, extremely unprofessional, and steal your credit information. Careful with them, go anywhere else. Save yourself the headache, terrible terrible terrible. read more

I should have known better then to purchase a couples massage via groupon deal. First off off you have to tip up front based off a percentage of a full priced massage, I typically like to tip based on my experience so they should really just call this a service fee. Second I've never been to a spa where you do not have a preference as to whether you'd like a male or female massage therapist. Third I get massages to relax, this was more like a work out with all the stretching and pulling on my joints it really just felt like a visit to a chiropractor not a relaxing massage at all. Spa V does offer a convenient location on Ocean Drive and the interior decor appears to have an Asian Indian influence with calming incense. Not my particular decor or fragrance but I wouldn't knock them for that. Overall experience was under average and I definitely would pay full price for the service. read more

I have visited the spa twice within the last 4 months, both times for a couples massage. In both instances my wife and I have been extremely satisfied. The staff is welcoming, knowledgeable and provide exceptional massages. I would definitely recommend. When visiting the spa you are also welcomed to the amenities at the hotel. I would encourage you bring your bathing suits and utilize the fantastic pool overlooking the south beach sand. The spa also has a steam room which they allow guest to enter before their massage. I would also suggest contacting the spa in advance as to a preference on a male or female masseuse if you have a preference. Lastly, I purchased a Groupon on the most recent visit, which was great and did incur an additional gratuity fee, that we gladly paid to the deserving staff. I hope you consider the spa and relax in the south beach fun. read more

Hidden away on the ground floor of Hotel Victor is a quaint spa that is small in size but big on personality. I was having drinks upstairs a Sugar Factory a favorite restaurant that once had residency in Vegas but now has opened a location at The Hotel. I walked around and saw a sign for the spa so I decided let's take a chance and see what's in store. The receptionist was delightful she informed me a male masseuse was all that was available for the walk in and I begrudgingly accepted. A wild night of partying and a massage to recover I thought would be good. The masseuse Joey was probably one of the best massage therapists I've had. I initially requested a custom Swedish but he encouraged me to do a combination massage incorporating Thai techniques as well as Chakra and energy healing. Once he said that I was taken back to my healing massage in Phuket Thailand. The massage was top notch. Would recommend him for anyone make or female that wants a combination of stretching, deep tissue, and shiatsu technique. I will def be back read more

I had a Groupon so decided to use it. The spa looks nice. It's clean and has a good atmosphere and nice ambiance. A couple things I didn't like... I was never asked whether I wanted a male or female massage therapist. I wrongly assumed that if I'm not asked for a preference then it must be a woman. I was wrong. My therapist was a man which might not bother some people but it made me feel very uncomfortable even though he was very nice and everything.... it made it hard for me to relax and enjoy my massage. I also didn't like the smell of the oil/lotion that was used. I'm very sensitive to smell and it made me nauseous during the massage... Also I knew I was gonna tip based on full price. They determined the full price to be $135 although they had specials at the spa for $99 (same service I was getting). I believed the 20% tip should be based on $99 since this is what they were charging their customer. And not $135 just because that's the price they have Groupon. A little fishy here. Picture they gave Groupon was of someone enjoying a massage in what looks like a garden outside in a very relaxing place. Their spa is in the basement so no outside garden lol. Very deceiving picture! So definitely not the worst massage experience of my life but not the best either... I'm not sure I would be back. read more

I had an amazing experience. The spa was absolutely empty so I had the locker room all to myself. It was clean and tranquil. I bought my package on groupon and my masseuse was fantastic. Her energy was incredible. I def will come back the next time I'm here. The hotel itself was beautiful too read more

The best massage that I've ever had. Clean place, great atmosphere. Here from out of town so my husband and I got massages. We both really enjoyed ourselves. I highly recommend this place. read more

Wonderful service & experience that left both me and my husband completely relaxed. We came in the day before just to see what it looked like and the receptionist, Nicole gave us a tour which we really appreciated and made us look forward to our massage even more. There is a cool down room and a steam room you can sit in before your service. The massage therapist came in and introduced himself and the woman who was going to massage my husband. Marchello & Estella gave us both amazing massages. Marchello took all the knots out of my shoulders and was completely polite and professional. The atmosphere of the spa is so welcoming and relaxing with tea light candles, beautifully decorated and offers hot tea and water before and/or after your service. You are also allowed in the spa all day if you want to go to the beach and freshen up in their showers and store your things in the locker room. We used a Groupon making it very affordable and a 20% gratuity will be charged for the full amount of the massage which is understandable given that the employees work very hard to make your experience an amazing one. Nicole was very helpful as I heard her on the phone with several guests explaining the fine print so they know ahead of time. Excellent service... we will certainly be back the next time we are in Miami! read more

i was there on 7/23, for the spa month special. first let me say, they told me arrive early, I did and they forgot about me. the receptionist forgot to tell the tech. I had arrived. I waited for about 30 mins., until I'd had enough and went back out front to announce myself. the tech was upset about the mixup and apologized. after all the unprofessionalism was done my facial was excellent! 2 stars for front desk staff and faclities, 4 for facial and tech. read more