Years ago, I broke my wrist really badly, and they did my surgery, and then all the therapy I…read moreneeded to be able to use it as before. They took excellent care of me, and I have had no issues with it since the accident. I recently had them check out my artificial hip, which, after many years, has started popping out of joint. I originally had the hip done at Augusta Medical College, but it now needs a revision. Dr. Holtzclaw examined me and is a good man to deal with. I am now waiting on clearances from other physicians to have it fixed. The front office personnel treat you like family. If I could give 7 stars, I would!

I had a generally positive experience with the medical side of Chatham Orthopedics. The doctors and…read morenurses I interacted with were professional, respectful, and provided good care overall. That said, my experience with the billing and payment process was extremely frustrating. Before surgery, while I was injured, vulnerable, and had not even had time to collect a paycheck, I received multiple separate payment demands. The surgery center told me I needed to pay about $2,000 up front and indicated that was the only up-front payment I would be responsible for. Then the physician's office contacted me requesting another $1,500 and also represented that as the only payment I needed to make. After that, the anesthesiologist contacted me requesting roughly another $1,000 before surgery. It felt relentless and deeply stressful at a time when I was already dealing with a serious injury and preparing for surgery. I ultimately paid the surgery center, but the whole process became even more frustrating because my insurance out-of-pocket maximum is $3,500. Because of the way these charges were handled, my insurance has been slow to catch up, and I have had to keep paying money out of pocket even though I should be at or near the point where my insurance covers 100%. I understand that medical billing is complicated, but the way this was handled felt disorganized and unnecessarily aggressive. The care itself was good, and I respect the nurses and doctors, but the financial experience left a very bad impression.

Nurse Practitioner Jessica Hester really good. Appointments…read morenot necessary when using the clinic. Wait times really short. My biggest problem with place was security guard staring phone. Two of my visits were most problematic. Guard ticked away in a corner on pending something. Second time two elderly mobility challenged people trying to get into car were having a lot of problems. Security guard was 15' away but did nothing but play with his phone. It took me 15 minutes help both and guard NEVER ONCE stopped playing with phone.

Trying to contact the office to make a follow up appointment is a task that that makes climbing…read moreEverest without oxygen seem simple. They don't answer the phone. They don't return voice mails. And they don't seem to care that you're in pain because you can't get them to schedule your treatment. My animals get better care from their vet than I've gotten from these people.

Great Dr. Explained everything and all my options in a manner I could understand. Answered all my…read morequestions to my satisfaction.

I can't recommend this place enough! Kim was absolutely amazing and so helpful when it came time to…read morethe payment and how much everything cost and what all would happen. I was immediately brought back the NP Peter came in and asked me what all happened and told me exactly what happened and ordered an X-ray. I was in the back for a total of 10 minutes but all my answered all my questions both Peter and Kim were the best and so friendly they treated me more like family than a customer. My friend brought me here and she was ignored by the last place but is now a customer here and getting everything done here. Couldn't recommend this place more!!!!

Ortho Pooler is the best!!! Its the Twilight Zone, but in a good way. I couldn't get an appt for…read moreCarpel Tunnel injection for months. We found O.P.! Asks me how soon could I get there!?! What???? Got taken care of quick, fast & in a hurry! Everyone was so nice, friendly and caring. I thought " No Way this is a Drs office!". Awesome place!

I am a new patient. Dr. Winchell appears OK. However, his support staff sucks. His assistants are…read morerather unprofessional. They are rather impolite and I have not seen them with a smile on their face. My prescription was not called in. Went to my pharmacy 30 minutes away from where I live and no prescription. I called the office and left two separate voicemails. No call back. Before writing this message I called the office manager and asked to speak to Dr. Winchell specifically stating I had a complaint. They did not put me through, and to date, Dr. Winchell has not called me back. Still waiting for my prescription. 10 days after seeing the Doctor. I guess I will now have to look for another Orthopedic Surgeon.

Adequate pain control is amazing! Doc assistant said there was a lot of popping during procedure…read morethat was scar tissue. I have a pop that feels like components are binding then popping. It is consistently at the same degree when extending and flexing. I called doc's assistant but he thinks its scar tissue. I told him I have had scar tissue popping after the first manipulation and this is way different! He said he'd get back with me. I'm a bit worried about that aspect of it only. Knee is straightening awesomely, and bending to 130° during procedure and during therapy to 115° thus far. PT hurt really bad today til I shed some tears. However, it was much better experience than previous post-manipulation therapy in from another physician/therapist. Unlike previous ordeal with other doctor, this time I did not sprain my neck during PT and I was never put to the point of that would have been counterproductive! Thank you Dr Mark Winchell, Savannah Bone and Joint , for your concern for my welfare outside of the office to ensure that I didn't injury myself further by giving the extra protection of the brace and crutches. Also for understanding that things that are generally done may not fit this not so general case. The femoral block was a great success just as you assured me that it would be with your confidence in St. Joseph's/Candler 's anesthesiologists. Pain has been the least of my concerns for the most part which has enabled me to follow the therapist orders concerning the exercise regiment even more than I had imagined possible. With all this being said, I move throughout my tasks thinking and saying aloud, "Scar tissue is not gonna get a chance, Flexion has no choice but to increase, and Extension will remain zero'd out! Granted that my pain medications maybe doing their job and then some (LOL)...but these are very sincere words from my heart. I am very confident that I will have a excellent outcome, whether it ends with this procedure or not!

Very dissatisfied. Tried to get me to pay thousands of dollars before Insurance approval was…read moreobtained for a need surgery.

I was sent here by Ken Nugent after a car accident. I tried to get seen at St. Joseph's hospital…read moreand they were refusing to see accident victims because of COVID-19 patients and they told me I had to sit in their waiting room for 3 days, so I called Ken Nugent's office and they got me in with Ortho Sport &Spine on Mercy Blvd. Dr. Kimberly Keibler tried one medication but it upset my stomach so she tried another one and it relieved the inflammation and got me back on my feet. It was disgraceful that a hospital would do that to accident patients but I will always be grateful to Dr. Keibler and Ortho Sport &Spine,

Good experience. Dr. Parker was very thorough with explaining the procedure that needed to be done…read morewith my son. Be eased my fears and made sure I didn't have any further concerns. I even received an email with a summary of what we talked about.