My husband bought a guitar that was still under warranty. He was new to guitar playing at the time…read moreand it was really hard to play his Takamine. Finally, we called KMC Music, who is the U.S. distributor for this. Upon taking the Takamine to the AZ Authorized Service Center, we discovered the guitar was incorrectly manufactured. They said to ship the guitar back to them and they will replace it. However, we would have to pay for shipping. Shipping a guitar across the country is pretty costly and we refused to pay for shipping. With the negotiations with KMC, they finally agreed to pay for the shipping. To help control the shipping, they sent us a shipping label via snail mail. In today's modern technology, this was a bit backwards, but we were patient and let KMC choose how to ship us the label. Email would have been more effective as other companies do. We got the guitar boxed up and shipped it back to KMC on their shipping label. It took about 3 months to get the replacement guitar and a number of follow up phone calls, but at the end of it, we got a new correctly manufactured Takamine that works well. This was in August. About 7 months later, it needed some adjustment because of vibration sound from a couple of the strings. We took it to the local Authorized Takamine Service Center and they fixed it at no charge to us. It was under warranty. Though when we went through the process last summer of 2013 and it was a bear, Takamine/KMC wanted to make sure we were happy and we are despite the hand holding we had to do through all this. I would like to add that the many, many phone calls I made, sometimes it was frustrating to talk with the KMC people, but the one thing was they always still treated me with professionalism and courtesy, even if I was upset. This is really important when dealing with an unhappy customer. Even when I wrote something negative on their FB page, whomever managed the page was extremely polite, courteous with me and helped me better address my issues. They took the high road and did overall provide decent customer service. I'm not going to say customer service is excellent, but it was decent. We will one day purchase another guitar from Takamine because they made right on their warranty and they stood behind their product. Not once did they ever bash me, and we were treated with respect the whole time, even if they were not happy with having to pay for shipping, which for the guitar was well over $100. In the end, we will most likely purchase a guitar that is in the range of over $2K+. I think one of the marks of great customer service is being able to handle irate customers and do such a great job that you turn them to do more business with you because you have made them happy. Thank you, KMC Music.

Wow Sal and his son run a fine business of teaching, repairing and renting instruments to schools…read moreand private students. Very pleased to come across this shop of 65 years Veteran owned and well stocked with fine quality instruments. Very customer very friendly and fair prices. What a pleasure to be able to purchase my first electric Stratocaster guitar. A+

i stumbled upon this place from a paper my daughter brought home from school to sign her up for…read moreviolin. windsor music center was listed as a place to get supplies for instruments, and to use another company from mass to rent the violin. i called windsor music center and spoke on the phone with the nicest man who answered all of my questions and even told me they rent instruments as well!! after getting to the store, my daughter was fitted on the spot and we were able to rent the violin and take it home the same day! the rental rate was so fairly priced, and included insurance! the company in mass wanted almost 90 bucks a month plus ins!! i also was able to purchase a chin pad, the music book she needed and a music stand for an extremely affordable price! if your child needs music supplies or a rental instrument LOOK NO FURTHER- they haven't been apart of the community for 70yrs for nothing! shop local and support this amazing store!!!

Very helpful. I had taken in my son's trumpet for pricing. Very honest and pleasant. Highly…read morerecommend them.

Jim and his staff at Martocchio music are friendly, professional and passionate about what they do…read more Our little girl Charlotte looks forward to her lessons and comes home to practice what she learned that day. We highly recommend Martocchio music.

They moved our very old and very delicate Grand piano from our home in Connecticut to metropolitan…read moreBoston and did a superb job. The crew was most professional and knew exactly what to do. Their price was reasonable and I could not recommend them any more highly.

I needed to move my baby grand Yamaha piano two miles to my son's house. New England Piano Movers…read moregave me a reasonable estimate (the lowest of 4 by far). Marianne in the office was pleasant and easy to deal with during the scheduling process. Day of the move, the guys called with a 15-minute heads up of their arrival. Two guys accomplished the move-out in under 15 minutes. They took off the legs, wrapped everything with care, and loaded it on their truck. The re-assembly was just as smooth and fast. I highly recommend them!

10 out of 10. Great dude and he does amazing work. Got a referral for him and will only go back to…read morehim from now on.

From the owner: I can help you with anything you need to create the sound you're looking for…read more Quality and timely guitar repairs, Custom builds or Guitar lessons for all skill levels

My 15 year old twin sons are avid, knowledgeable and talented musicians (guitar & drums). They…read morevisited George's a few times with their (also musician) Father. Jerry is passionate about music, extremely knowledgeable and personable. Best selection and knowledge of Mesa Boogie amps around! Our family has no hesitation in recommending George's Music Center to anyone, whether you're an established musician or interested in becoming one!!!

Was on the look out for a guitar to handle a wide range of sounds and styles, read many reviews…read moreabout PRS Silver Sky SE models and decided to purchase one. After some online shopping, found a great deal on a desired color - backed up by some super friendly and knowledgeable sales staff at George's Music Center. Shipped super fast (arrived 2 days earlier than initial estimate vua FedEx). Will definitely be confident buying from George's again.

Francesco was so lovely to meet and work with. My son, who was nine at the time, had just started…read moreplaying piano. We wanted to purchase a good instrument, but not break the bank. Francesco took a lot of time (over several visits) to educate us about the brands he carried in the store, what makes a high quality instrument, what to look for. He never pressured us or steered us towards a higher priced/higher quality instrument and he agreed with us that we should start slowly and then, if we needed to, trade up for a higher quality piano later. In fact, he made the decision very easy for us. We purchased a good middle-level piano, and when my son needs more instrument, Francesco will buy back our current piano for what we paid for it, and help us trade up for a higher quality instrument. How could we go wrong?! Also, two free tunings with the new piano, which is a great deal. He came and delivered it to us, advised us on the care of the instrument, and has always been very available to us. He wants to be sure you are really happy with your purchase. He really knows his stuff and is a pleasure to work with. Please give this business a call if you are in the market for a piano, or are in need of a tuning. Our piano teacher has two gorgeous grand pianos in her home and she said she ONLY trusts Francesco to tune them. She said his tunings are extremely reasonably priced and he does an EXCELLENT job.

I worked with Francesco. He was the most honest guy. He gave me a price on a piano that was lowest…read morethan all other dealers. He was informative and sent me videos and reviews about the model I wanted. He was wonderful on the phone and went out of his way to explain to me the process of shipping and delivery to Boston. I will not hesitate to call them again! So much better than the other paino dealers I dealt with.