I had a refrigerator delivered today by Contractors Home Appliance. I could not of asked for any…read morebetter service. The day before taking delivery I changed the color of the refrigerator. Bonnie in customer service and delivery was able to accommodate the last minute change without missing a beat. The first thing the next morning my refrigerator arrived and took a lot of work to fit it into my house. The installers/delivery men were very professional and removed the doors to make it fit. They were able to remove the old fridge and install the new one without a scratch on anything! The price was right and I would highly recommend this company for any appliance needs!

From the owner: In 1979, Contractors Home Appliances opened right on the corner of Route 20 and Highway 187 to give…read morecontractors and homeowners alike a locally owned, independent destination to find the best appliances for any home and any budget. More than 40 years later, and our family-owned business continues to build our reputation for being the resource for homeowners doing a remodel or just upgrading an appliance. We're a team of appliance experts who know the right questions to ask to match you with the perfect fit, and we're always ready to guide you through our expansive selection of the industry's top brands and latest styles.

We needed to replace some appliances which failed. We we treated very well snd given goon…read moreinformation about the appliances. I felt they were honest- did not try to push a more expensive item than we needed. Delivery was easy and the men were courteous and helpful. We would recommend Western Mass Appliances!

Our fridge died December 30th, and these folks went above and beyond to get us a new one the same…read moreday starting from when they picked up the phone on the third ring. The owner himself came by to make sure everything went smoothly. The delivery guys were awesome. Everyone was so kind and professional. Thank you SO MUCH!!!

Just wanted to rave a little bit about Irshad, our Apple Advisor who helped us with our brand new…read morelaptop purchased yesterday. He was so insightful, thoughtful and helpful. It was our best-ever Best Buy experience. We felt great about the experience and confident in our purchase. Thank you, Irshad!

I bought a washer and dryer and I got the warranty and called in when they had an issue with the…read moredryer. When I called in they said the warranty was in a pending state and it would take 24-72 to get it corrected. I called back after 3 days and was told to wait another 24-72 and I would be contacted. I was never contacted. I called I again on the 4th day and told oh yes we can set up an appointment now. Appointment was two weeks out after already waiting 7 days just to get the appointment. Now I called in because my washer is not working and I get oh we cannot schedule your appointment the system is down. Call back in 24-72. I said at this rate my warranty is going to expire before I can get an appointment. I will never get any thing from best buy again. I will pay more and get actual customer service.

I'm surprised this place has been opened for years, haha. I just go in there to get a free massage…read morefrom the chairs and look at the overpriced stuff that would seem fun to own, but no one would actually think to buy. Usually when I'm in there, I don't think I see anyone cash out there. haha, oh well. I'm sure I'm not the public they're trying to target.

I was in this store to look around. I saw a cool clock that I wanted to send a picture of to my…read moregirlfriend who was miles away. I was told that "taking pictures of the merchandise was not allowed" and was asked to delete it. When I told them I had sent it my girlfriend they said don't take any more. Funny, I had around $50 of product in my hand I intended to buy, which I promptly put down on the counter nearby and left the store. Lost sale for them. (No signs near on doors or anything stating not to take pictures; my picture didn't even include people.) I'd never seen anyone cash out here either come to think of it. Some demo items were missing or had pieces of them missing, as if they had been stolen, other things out of place. Some of the furniture was kinda dirty but hey, it was wintertime, I try to cut some of these businesses some slack during the slow season. I shouldn't have stuck around as long as I did before this incident. After I left they had the audacity to call mall security! Fortunately the security folks were professional and nice, they didn't harass me too much, and I was never arrested or charged with anything. After all this bs I hope the whole company goes bankrupt and I don't want to see another brookstone again! I was only showing my girlfriend something cool. I don't see why anyone can't photograph product, if anything it would help promote product.

Let me give 5 stars !!! to Dan for his recent repair on my 18 yr. old…read morewasher. He is incredibly knowledgeable with over 50 yrs. repair experience. Plus he is a great & honest guy. He and his wonderful wife, Jen, provide good old-fashioned customer service too. I recommend Dan's Appliance 150% !!! Patty in Hadley

If you need appliance repair call Dan, fast and friendly service with very reasonable prices .read more

Looks like they've permanently closed...which was long overdue. The most bad reviews of any company…read moreI've ever seen. Glad they can no longer stick it to anyone. Good riddance

My oven I bought for a reasonable price doesn't work correctly, 2 things wrong. 1. When you close…read morethe door the light stays on which makes the oven not work. You have to open and close the door multiple times before it goes off. 2. The Hot surface light for right front burner is constantly on which I found out could be fixed by going into the oven which I can't do because they wedged it into the area so tight the glass will definitely break upon removal. I'm not sure if I got a deal or a cooking lemon?

Rick was awesome and helped us buy 3 appliances for tax free week wnd. Great service! Thx. Mike…read morefrom Wilbraham

Had a crack in my freezer a repair man was to come a try to fix it. I ask if we had to empty and…read moreunplug the fridge - I was told no. The repairman came and said he would have to come back because he can't repair the crack when the freezer is cold. So back he came over a week later. We were told to wait 24 hours be for we close the door and turn the fridge back on. Went to fill the fridge and the crack was back. Went to Mannys in Canton CT to pick out a new fridge as I had 5 year warranty. The repairman was there and said it was a 50% chance it would work - not good odds. Thursday I got a call that my fridge is in and it would be delivered Saturday. I never heard what time they were coming so I called the store and they said it wasn't scheduled and next delivery would be Tuesday ugh! Of course I emptied and un plugged the fridge which is a lot of work. So now every time I need something from the fridge I need to get it from the garage floor and downstairs for the freezer. I have referred a lot of people to Mannys but not anymore. Maybe I should just get my money back and go to Home Depot.

I'll start out by saying we just moved into a new house two months ago and have purchased virtually…read moreevery piece of furniture from PB to fill the entire house. We have spent thousands of dollars and have been happy with these purchases and quality of furniture and especially happy with the store at Evergreen walk. They have been overly accommodating and very helpful. This review is solely of the Holyoke mall store and the supervisor on duty Saturday 4/20. We ordered a custom farm table and have been trying to match Wynn ladderback chairs and are deciding between two colors. The Holyoke mall store had one of the colors in stock and we wanted to purchase it to see if it matched the best with our table. These chairs retail for around $300 per chair. We explained to the salesperson our situation and she was very nice and said she could discount it 20% since it was a floor model. We said great and explained that we would be back to order either the other three of the same color or return it and order four of the other color if this one didn't work out. The supervision came out and told us that if we purchased the floor model there was no way to return it. We explained our situation again and she said sorry can't help you. As we were walking out of the store without the chair, this supervisor had the audacity to ask us if we purchased anything online then to please do it through the Holyoke store so they would get credit. I will never purchase another thing from this store and hope someone from corporate looks into how they are treating valued PB customers.

If I could give negative star reviews, this place would have one. I was really excited to walk into…read morethis store, since most of the stuff I get is ordered online. I'm a big Restoration Hardware, Crate and Barrel and used to be Pottery Barn fan. We just moved here from Hawaii and was looking forward to furnishing our house with new furniture and new decorative pieces. As soon as we walked in, I went straight for the floor lamps, hoping the rope one I saw online was there. But it wasn't. There were many employees, but none of them seemed like they wanted to help me. I went to a register that I saw someone working at just before I walked up. He went to decorate the tree, he was a store manager, I think. His name was Glen. Either way, I waited there for about ten minutes while he was decorating a tree right behind me and he just ignored me. I went to a register that was ringing up another lady, who was an employee exchanging an item and she had two people tending to her. I waited patiently as the other lady was going to start ringing me up, but she got caught up in conversation with the off duty employee. Really?!? Never did they say sorry for the wait or anything. I was disgusted with their customer service and their SNOBBY employees. Did you forget? You're a mall employee! I will never spend a dollar there. I asked if they had the rope floor lamp here because I saw it in the magazine. But the cashier just said "if you didn't see it, we don't have it." And she left it at that. Rude! No, I'll see or anything. Don't waste your time or money here!!!

Very nice staff, pretty good selection of stamps. Funky hours. Not to busy. Would go again for…read moreforever stamps

The Holyoke post office holds my mail against me. My payment was not due until today. And all month…read morelong they would lock my mail box. So I had no choice but to stand in line for an hour or more just so they would unlock it. I ordered a new card from my bank due to theft. And it was not until two months later they put all five cards that I had to continue to ask to be reordered in my box the same exact day....there's no way each card was ordered a week or two apart from one another and all got there the same day... They sent my mail to my new address instead of holding it like they should have. And I have been waiting on a paycheck for an exact month; my employer said the checks already went out. The first check for this employer was the mail that got sent to my apartment instead of held at my P.O. Box and this second check is no where to be found. This place has behaved so sketchy for a place that was suppose to keep my mail safe from being stolen.

I've been doing business with VIN for over 25 years I have purchased many many items with great…read morecustomer service and white glove service for warranty repairs. I highly recommend this business!

We had a disastrous experience of delivery and damage to our home. Their 2 delivery men fell…read morebackwards down our stairs, dented the machine, gouged our walls and stairs of a newer home. It is challenging to get the repair done as the damage were deep gouges on the landing levels. Challening to replace and repair. We were promised by their logistics representative, that has now left the company to run his own business. Promises have not been kept. I am hopeful that they still might come through. My husband repaired with painting and spackling our walls. The stairs are much harder. I will write again once it is completed. Without the man, Mike, who made promises, and seemed sincere, it seems promises might not be kept. Be careful. They replaced the machine and it came dented, but in a way we couldn't see. And we didn't want another experience with delivery. We should have been compensated for this mess. None yet.