I have used Kane and Family movers twice now and had a great experience both times. They are prompt, professional and very efficient. Grayson and BJ did an incredible job, providing exactly what I needed. My household processions were treated with care, being loaded with extra steps they did to protect some of my items that I didn't think to do. And unloading was quick and efficient. Thank you Grayson & BJ and Kane and Family movers! They will always be my go to movers! read more

Awful. No accountability. Damage and moved items specifically instructed not to move that were no where near the stacked, sectioned off, centered directly down the line area of items were taken, somehow. A television was wrapped up really well everywhere but the completely open bottom of it that it sat on. Scratches and chips on side tables. Instruction was for everything left of the straight down the line center of garage was going. It was also color coordinated and instructed that all was white or black totes. They asked about a tan tote. I reiterated. They took 2. I requested for the 10 storage totes mistakenly taken 4 hours away to be returned and was ghosted. Everything went to a storage unit. I purchased a second one for overflow and texted the mover/driver the unit and lock combination. Not used at all and everything was shoved and piled HIGH into one. Had to unload it completely to reorganize. I spent hours moving from basement to garage for convenience. It couldn't have been more organized and 100% down the line centered. I have no idea how they managed to mess up so badly but they did and refuse to acknowledge or amend. read more

I'm not sure what these divas in the other reviews are on about. Kane and Family was Fantastic!!!! Made my 60+ mile move an absolute breeze. Both streets were narrow and they handled it with no problem! The team was kind, on time, quick, organized, careful, and fun! I only have good things to say about my experience with them. Shoutout to Billy and Jacere on a job well done! read more

Kane and Family Movers - Truck ready for packing, in a narrow alley way - Movers Near Me

I had a wonderful experience with Kane and Family movers. I called last minute-the day before. They called the day of the move to let me know they were 30min out. They showed up on time & were amazing-really hustled. They were in the quoted price which was very reasonable. read more

Let the Buyer Beware! Caveat Emptor! I hired Kane and Family Movers for a move from Millersville to Ephrata on February 8th and 9th in 2024. I have previous reviews here, but I feel compelled to warn the public again. They broke furniture, didn't place furniture where it was marked to go, and discarded and/or stole additional items. They stole a large screen TV overnight. When I reported it to the BBB and the Consumer Protection Bureau, Emily Kane replied asking who would steal a TV? Your husband and/or his crew would! They replaced it with a TV half its size. Somebody had a great Super Bowl Sunday that weekend. There was alcohol on Mr. Kane's breath both days. He suggested a $500 tip for himself and was upset when I tipped his workers individually! I don't usually tip owners! I have been contacted by at least one gentleman who has a handicapped child and a father, his or his wife's, living with them. The movers damaged the floors in both their old and new places. These people need to be shut down. I'm interested in a class action suit if anyone wants to try that. I don't want any more people to go through the pain and stress so many of us have already suffered. read more

Appalling experience. Ruined entertainment center by using it as a coaster for their Gatorade. Sweaty, dirty hands melted finish on antique chairs. No moving van, just a rental from Enterprise. Charged $1900.00 to move from a small apartment to another 4 miles away. insisted on 4th employee on day of move. He never lifted a hand. Just stayed inside because it was "too hot." This thieving company should be shut down immediately. read more

Worst moving company I have ever used. In efficient. I paid for pack, move and unpack service. What I got was pack, move and dump and run. They never labeled any boxes and I thought that was okay because they were going to be the once unpacking the boxes at the new home. WRONG! The Threw the boxes everywhere and presented the bill and left. Never offered any explanation as to why they were not doing the paid for unpack and did not remove that charge from my bill. I called the office, but they were closed. They actually showed up to start the move with out boxes, which I did not understand. Wasted time waiting for them to run around getting the needed supplies. read more

it's hard to put into words how incredibly valuable hiring this team was to us yesterday. We moved to Pennsylvania from out of state, did most of it ourselves to save money and as seniors, found it hard to do the heavy lifting. We expected the team to just empty the truck for us of the heavy good that we're in it but they finished so they moved all of the boxes from our two garages for us as well! The pair of Kane Movers had such a great winning attitude that was infectious and really made the move so much better than it could've been for us. I was so appreciative. I even blew the guys a kiss when they left :-) so professional decent and upbeat. read more

Damaged furniture, indentations in new hardwood floors and poor communication with Emily Kane who is disrespectful and rude.

The two young guys they sent busted their butts so I gave them a generous tip but they were inexperienced, didn't communicate well, and were very careless with the items. To be fair, I think they were exhausted and frustrated from all the stairs and narrow staircase. The one very important and very expensive item I asked them to be very careful with was broken. They were extremely careless and just threw things around. It was very concerning. They are hard workers but just didn't have the care and experience that's needed for valuable items. I wouldn't hire them again for a relocation move but as I said, they are very hard working for other work. I would've given them 4 stars if they hadn't broken the one very specific item that I explicitly asked them to be careful with. read more

My experience with Kane Movers was wonderful from my first contact with the company. They promptly responded to my requrst for information. Emily was so kind and thorough with our first meeting to go over the needs for the move. Mike, Zach, and Ryan were my movers and i knew from my first contact with them that they were trustworthy and that they really cared about thier quality of work and helping me to make the process as stress free as possible. I enjoyed my time with the guys. They were careful and very hardworking. I will definitely recommend them and ask for their help again down the road if I need help with moving again. The pricing was very fair for the amount t of work and time spent to complete the job. Thank you to all of you who helped me through this process. read more

Parents died had to move stuff to my home. then after almost 50 years I moved out of my house to a townhouse to rent. Then after one year owners selling home so I had to move again. So I had to move 3 times in 5 years but I still need to move out of my house and will get Kane Family Movers. Nothing damaged all 3 times!!! Six different people all professional, friendly and disciplined to only do what I wanted and where I wanted it!!! so I will be getting them back!!! As far as moving goes I needed extra help and they provided it!!! with smiles on their faces! I'm in my 70's so I have had many experiences from farm life to working for the Department of Education alongside Veterans of Military Education. They know how to respectfully serve. it's a little more expensive than others but it only costs a little more to go first class! Thank you for your service and my moves!!! read more

Secured their service to move into a BRAND NEW townhouse. Not only did they leave my Pennsylvania house furniture outside in the rain but the movers damages walls and ceiling, and handrails. BRAND SPANKING NEW. After 13 hrs I told them to leave everything that hadn't been moved into the garage. They put one bed together left kitchen table upside down but then denied doing any damage let alone all. I forwarded pics to owner who responded her people deny doing any damage. THEY WERE TERRIBLE. read more

Stay away from this company! They were late Brought to small of truck for items needing moved They couldn't place items in rooms where requested They broke a dresser Requested venmo cause they know you can't get your money back or dispute a venmo transaction read more

Worst experience ever!! If I had an option to give negative stars, trust me I would. They charged me over $3000 to move a three bedroom townhome and didn't even finish the job. Arrived 3 hours late to the job. All our boxes were packed and ready to go. All they had to do was disassemble the furniture and load it to the truck. Two of the guys sat around chatting while the other two did most of the heavy lifting. They did not have any power tools to disassemble my furniture, and when I offered them to use mine, they declined. My belief is that they want to prolong the task as much as possible to make more money as they charge on a per hour basis. They also scuffed my hardwood pretty bad by dragging furniture across it, in both my old and new house. The owner Emily was initially very sweet and understanding but later her husband Todd stepped into the conversation when we complained about the guys moving deliberately slow, he started using cuss words and threatened to drop all of our furniture on the side of the road and leave immediately if we didn't pay for the remaining of the job. They stayed for over 12 hours and had every intention of making it a 2 day job. My husband discharged them around midnight because we understood their scam. I would not recommend this business to anyone. One of the guys adjusted our security cam and asked me if they were functioning. I believe he stole something which we are still to discover. Beware!! read more

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They are the worst company we've ever worked with. She lies and under estimates when she comes for the first time giving estimate. I had not signed a contract then and had a terrible feeling after the 500$ deposit. She would not return my check so we went through with it. It's my fault that I did not read reviews. I figured because it was a family business it would be ok. Sure enough on moving day the four guys took their time loading. And sure enough it took way longer than she quoted. Yhey have deleted all the bad reviews. They were way worse than mine and much damage. They broke many items and left us with all our belongings in the garage. We are missing items too! The guys were condescending and rude. They were just too tired after they stopped for lunch for almost 2 hours. We had carpet installed earlier in the day and she tried to say that was the reason for the holdup, but it wasn't! It was 5 o'clock when they left us with nothing in our house. We are seniors, 78,79. We had to have family bring everything in. Please I beg you, do not hire Kane and Family moving!!!!!!! read more

I did not see the negative reviews before hiring Kane Movers. We were down to the wire on time. We had a major difference of opinion on what we should have ended up paying. We moved ALL of our boxes, bins and small pieces of furniture ourselves. Emily told us that before the move we would go over what had been moved for cost reasons. In the end the price didn't change despite that fact that we moved so much ourselves. So we feel that we paid too much. For having wrapped the furniture we still ended up with scratches and dings on every piece. The tops of my 2 kilns have gouges on them. The big one came in partly disassembled with the top hanging off. Haven't tried them yet. Praying that they work. Make sure that what is written on your contract is absolutely correct. Moving is hectic and we didn't realize until too late that Emily never contacted us to update the number of items on the contract. We would not recommend this company. read more

Horrifying Experience with Kane & Family Movers - Avoid at All Costs I hired this company because they initially appeared professional. However, my experience was a nightmare that left me devastated. This move involved loading items from two storage units at Garber Self Storage in Mt. Joy, PA, into a 16' rental truck for my relocation to Florida. Kane & Family Movers sent two "professional movers," and what should have been a straightforward 2-hour job turned into a 5-hour ordeal. Tragically, I discovered upon arriving in Florida that most all of my valuable possessions had been removed/taken/stolen. Here's a short recap: The movers arrived slightly late, but it became clear they had already scoped out the storage facility. Unbeknownst to me, they had parked a second large truck just around the corner from my vehicle. During the loading process, they took boxes and items outside the storage units, appearing to inspect and transfer valuable belongings to their hidden truck. The theft was extensive and deliberate. Short list stolen items: (yes, there was way more than this list) * Over 75% of my valuable coins and precious metals * Paper & coin currency collection worth at least $65,000 * My Grandfathers WW1 Medals * Numerous small boxes containing valuables--of the 20+ boxes, fewer than 5 made to Florida * All my sneakers (including 5 new pairs), men's dress shoes, and most of my clothes * Most all my light jackets and hoodies Years of personal and business records, including my, and past employee SS# 's. Had to contact all 3 credit bureaus to report. Various musical items, microphone stands, an emergency radio, brand 8 channel new Live mixing console. The police concluded that this theft was premeditated, likely targeting seniors like myself (I'm 69 years old). The movers acted with shocking coordination and audacity. Obviously they have done this to others, read all their reviews. When I contacted Emily, a co-owner of the company, she feigned surprise. However, her responses quickly raised suspicions, and she later provided falsified documents to Thumbtack, where Kane & Family Movers advertise. Thumbtack initially intervened but withdrew after realizing the extent of their fraud. The company's lack of accountability, combined with their fraudulent attempts to blame me for the theft, is appalling. While I provided a detailed list of stolen items to the best of my ability, it's impossible to fully quantify the loss. Much of what was taken had been in storage for nearly two years, making the theft even more devastating and difficult to recall stored, and then stolen items. Emily (co-owner) would not refund any money. The total loss of valuable possessions amounts to roughly 40%-50% of everything that was valuable that I owned. This company's actions have caused me irreparable harm and financial devastation. Additionally, I gave the workers (thieves) at least $1K in other items that I gifted to the 2 workers. Please, do not trust Kane & Family Movers. I wouldn't wish this experience on anyone. They do not deserve your business. Horrible experience. If I could give "0" or negative stars, I would, because that is what they deserve. Call me or email me: Rich Patrick 252-241-9958 * lazrweb@gmail.com read more

Great pre-move experience with Emily ruined by complete lack of care for our property, horrible post-move customer service, and actively avoiding contact once they had their money. We moved on July 5 and had Emily come and look at the apartment as well as take photos in order to get an accurate quote. We received an estimate on June 25 for 3 movers taking 6 hours and arriving between 9 and 11am. I asked if, since we had a 14 hour drive to our new home, they could arrive at 7. Since it was the day after the holiday we agreed to 9am sharp (but did not receive or ask for an updated estimate). Movers arrived at 10:45, and Todd (Emily's husband and presumably the other owner) took a look around, commented that it was smaller than it had appeared in the pictures and should be quicker. He also said he had an extra man available if we wanted to be done "even faster." I agreed to the additional hourly rate for a 4th person. What was estimated (with a physical walk-through as well as photos) at 3 people for 6 hours ended up taking 4 people 9 hours. It was 8:45pm before I was on the road. Things got worse when we arrived at our new home later that week and had another company unload everything. We had two office desks, both of which either while being loaded onto the truck or in transit were broken. After being told of the first one, I watched the second crew start to unload the second and they did not damage it in any way. Similarly, a tv stand had its legs sheared through the horizontal pieces of wood. A full-length mirror was only partially wrapped and one of the unwrapped corners was cracked and splintered. The brackets for our bed frame were severely bent and had to be bent back into place in order to reassemble our bed. I provided Emily with a list of my concerns as well as photos on July 15th. Follow-up emails were ignored. Calls were ignored. They got the money so I guess they don't care. read more

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Kane and Family Movers THIEVES! They stole from me, broke many items, carefully packed nonbreakables, but poorly packed breakables (which broke), and doubled the quoted price from a bit over 3K to a bit over 6K -- after they caused the issues: arriving late, renting too small a truck, therefore charging me for an extra truck!!! The final price in and of itself is not the issue. Everything else is! I had three quotes. Theirs was lowest, but what sold me was Emily. She seemed nice.They arrived after 10:30. They knew that I had two settlements the next day and everything had to be done THAT davy. They came back the next morning with a smaller trucky. I repeatedly asked it they were going to fit everything. Todd, Emily's husband, said they could every single time. I had packed for three weeks, but had more to go. I had a lot of china and pantry items so I realized there would be an extra expense when they finished the packing. I did NOT realize that they would pack so badly that my glass canister set, among other things, would break. They spent a lot of time wrapping some furniture that was not valuable, but they failed to wrap two inlaid mother of pearl nightstands. One now has a concave drawer that is so badly jammed I can't move it. I'm having flooring installed so much of my furniture is still in the garage. I shudder to think what I will find and not find there.They arbitrarily stuffed trash in my garbage can and recycling bin. They should've had two or three contractor bags. Problem solved. I should not have to clean up after movers. I never have before.They left cigarette butts at the old house and empty bottles at both houses. The bottom came out of a box they had not taped, breaking china. They didn't clean it properly. The new owner & her realtor took photographs. There is currently money in escrow to pay for cleanup of their messes.They did NOT put boxes that were CLEARLY labeled where they were supposed to go. This created hours of extra work for me & involved me, a senior citizen with back issues, to have to lift/carry/heavy boxes to their intended destinations. The owner, Todd, reeked of alcohol by the end of both days. (He disappeared for long periods of time returning with one roll of bubble wrap or one set of boxes.) At mid-day of the first day, when Todd arrived quite a while after a car filled with several of his workers, my daughter asked if he could be on something because she thought he displayed telltale symptoms. On the second night, he slurred his words. I PRAYED he would not cause a crash. Toward the end of the second day, before I realized the theft and other issues (aside from one broken box), I gave each young man a tip in a traditional Chinese New Year lucky money envelope. Todd COMPLAINED that he usually receives tips & allots them to the workers and he is an owner & worker so he deserves a tip also. I told him I don't tip owners. He responded with, "That's my boat money." It must be nice to have a boat, eh?" THE THEFT -- a doctor friend had gifted me with a 50 inch flat screen TV a year ago when he closed his medical practice here to move to the South. I was storing it in my attic pending a move. He (and I don't want to believe it, but probably one of his workers) must have switched out that TV for one approximately the size of my other TV, thinking I wouldn't notice. As owner, he's the one with the key and storage facility. Because I haven't completely unpacked, I do not know if anything else is missing. I haven't found my printer yet. I tried to explain to Emily via telephone as soon as I realized the theft, everything here. She was speechless, said she was embarrassed, apologized, seemed shocked. I told her I wouldn't report because I had dealt with an alcoholic husband a long time ago. My family INSISTED I do more. After that, I told her that I had changed my mind. She has been relatively unresponsive. When I asked for copies of my paperwork, AS REQUIRED BY LAW, Emily texted, You're saying something completely different now than you said yesterday. I'll send the paperwork you're asking for at my earliest convenience.." If you have submitted a review to Yelp or have tried other avenues of redress, I suggest calling the York County police or the police in their company's jurisdiction. I started a paper trail here in Lancaster. You can contact me, Mal-Lee Gong, on Facebook Messenger if you can think of how we can protect others. read more

Kane and Family Movers is a "top gun" outfit. From the moment that they show up, you can tell that customer service and exceeding your expectations is their priority. I met Todd earlier this year when your move goes terribly wrong from brokered movers. My personal service warning is use someone you trust like Kane and Family Movers. Todd, Emily, and their crew go the extra mile by treating your belongings like their own, asking questions on how and where you want things to go, etc. Don't ever hesitate to call Emily and Todd to handle your local, state, or interstate move. They are worth every penny! read more

This company has a scam going on... Please be aware!!! They stole from my mother by switching out a high end item by replacing it with a lower end item, thinking she wouldn't notice and they did this by storing her belongings overnight in their possession. They brought a smaller truck and arrived late, which I'm noticing as a pattern throughout the other one star reviews here, so as to end up having to work 2 days instead of one and then charging double of the price that was originally quoted.... interesting... Things were broken all over the place and are continually being discovered as being so as we unpack. I'm also noticing that the other reviews here, are experiencing that Emily seems very kind and accommodating at first, as if to almost bait you and reel you in and then after their scam hits and they leave ... she does a 180 in personality and ignores and blocks you from any future contact. Todd, Emily's husband then comes in with the full scam and cleans house so to speak... He arrived late, seeming on edge as if something was off... leaving for hours throughout the day...coming back with excuses and one small roll of bubble wrap as alcohol was on his breath...going later in the day as his words now starting to slurr and then driving with her possessions and two of his young workers in the truck with him. This is unbelievable and unacceptable!!! Not only by the exorbitant amount of money that doubled in price, that I'm now seeing as part of their scam ... but the handling of precious items and the unprofessionalism that makes an already stressful situation of moving and selling a home becoming now absolutely devastating. At this point... it's not about the money, but trying to protect others to be aware of this horrible scamming so called "business" and stopping them from continually doing this to others... they need to be stopped! This is not right and it's downright unlawful!!! If other people are reading this that have already been scammed by them ....please don't hesitate to contact me to possibly take this issue to the next level. read more

I've found more things missing months later these people are criminals.I had so many things to move that I'm still opening boxes.My friend that I stay with is also missing many private valuable possessions.Itsvreally sad that older people are treated this way..and bad thing she tipped them read more

10 Reasons Why You Should Hire Kane and Family Movers 1) You believe in fairytales. You believe that they accurately estimated it would only take 2 days--despite other companies estimating it would take 3--to pack a 3-bedroom, 3 1/2-bathroom, 3-story townhouse, including disassembling furniture; unload a large POD container and move those items, along with the other packed items, into a 5-bedroom, 4 1/2-bathroom, 4-story townhouse; and unpack all items, reassemble furniture, and remove packing materials. 2) You're a fugitive. You're leaving town in a hurry because the government is after you, so you don't care if your belongings are carelessly packed and damaged during the process, just as long as it's quick. And you especially love it if the crew damages items they're packing and keep it a secret from you! 3) You think courtesy and professionalism is overrated. You don't care if the packing crew leaves your home at midnight, unnoticed, without informing you that they are finished, and leaving your door unlocked. 4) You love opening presents, and you think every day should be Christmas Day! Your movers are the best at gift-wrapping--they incorrectly label almost every single box they pack and then place them in the wrong room. Oh, the joy of unboxing, not knowing what you'll find. I finally got (back) my very own toiletries for Christmas on October 29th! 5) You love acting. You read policies and sign contracts for fun, and then pretend they are binding. This is so that when you raise a concern, you're reminded of the contract you signed, even though they didn't abide by their own contract, e.g., collecting payment before the job ends, having the crew pack items that they were expressly not allowed to, e.g., medications. 6) You get a kick out of optical illusions. Your bed looks like it's been properly reassembled, but when you try to shift it just a bit to the left, TA-DA!! The headboard, side rails, and mattress slats all fall apart because the screws were not tightened. And if you love reassembling beds at midnight after an exhausting day, you're going to really love this optical illusion. 7) Speaking of optical illusions, you like watching young Black men work long, hard hours with only one 10-minute break per day while the company's white owners are at home doing "administrative work." You like this only because you can't unsee the complexities of race in this country. 8) Your favorite thing to do is curl up in a fetal position and cry because you've spent way more money than you ever thought you would have to for a move. Be sure to make it an extra special moment by being so exhausted and disheartened that your family experiences the meltdown! 9) You love it when a company takes no accountability for their abysmal customer service and instead places all the blame on you. And you absolutely enjoy it when your experience isn't validated. You thrive on being made responsible for not completing tasks you had no idea you were responsible for, such as constantly supervising a crew that already had its own team leader, making project management decisions on when a crew could wrap up after a long first day, and ensuring that it would not rain during the move. 10) You like being ghosted. You ask for an admission of accountability and believe when you're told it's coming, only to find out two weeks later that you've been tricked--once again--by the pleasantries and empty words you first heard when you contacted the company. If this is you, call now before the service is gone, because companies like this don't last forever! read more

they sit on a throne of lies!!!!!! professional scammers. quote low talk you into adding more men to get the job done and most of them stand around smoking or discussing how to do it or what to do. a four hour job took all day and they sent out several more people. one elderly guy blake did nothing but case my joint and try to talk my ear off commenting on all my stuff. the owner todd has a hairpin trigger attitude and try's to snap and raise his voice or intimidate you into agreement of more men more hours. cigarette butts left all over my property and the empty garbage from drinks and lunch i had to clean up read more

If you are looking for a company to ruin your furniture, Kane should be your first choice! Imagine a company who sets the bar for performance so low they can't even trip over it. That's Kane! Kane was selected for us by HireAHelper. We should have known better when Shrek and Shaggy showed up. Raymour and Flanigan delivered our furniture and didn't mark up one wall, and I didn't have to remove the door for them. But when I saw this pair I decided to remove both the bedroom door and the front door, but to no avail. They managed to damage the door frame and mark up the walls so badly magic eraser was useless, I had to fill and repaint. Per the agreement I provided at least one moving pad for each item. When I opened the truck I showed them the pads and also six ratcheting straps to secure the furniture. When I went inside I staged the furniture in the order I wanted it loaded, and I even shrink wrapped the dresser and chest so the drawers wouldn't get damaged. After they loaded the last piece I went out to the truck and noticed they didn't use one strap! When asked why not they said it was "all blocked in" and "wasn't going anywhere." They were the professionals, right? Needless to say when we got to our new house only 9 miles away everything had fallen over and we now have $4,200 worth of scrap wood. Ironically the only parts not damaged were what I shrink wrapped. But that wasn't the worst of it. Shrek and Shaggy told their boss Emily they started to strap the furniture in but I insisted they not do it. WHAT???? Why would I have provided pads and straps, and why would I have bothered shrink wrapping furniture if I didn't want it protected? To add fuel to their fire they told Emily I drove through a large depression in the yard which made the furniture shift. A) I provided pictures to HireAHelpe's claims analyst which proved them to be the liars they are. B) Had they used the straps I provided would we even be having this conversation? Doubtfully. My 5'-2" 105 pound neighbor Stacy and I moved a kitchen set and all the fragile and smaller pieces without damaging one thing. Kane was contracted to do the heavy lifting and they soiled the sheets so to speak. Most significantly, their business address as listed in any registry I could find is not where they are located. The best I can determine is they work out of a house. I realize some reviews said they have a storage facility but it's not listed anywhere I could find. I filed a complaint against them with the BBB, but their business is not accredited. COLOR ME SHOCKED! I also filed a law suit against them in Small Claims Court but they could not be found at their registered business address! Is anyone other than me detecting a pattern between other reviews, my experience and Kane's modus operandi? The bottom line is that the furniture I loaded and transported the day before was fine. The furniture loaded by Kane was all in BRAND NEW condition before they laid a hand on it, and afterward everything they touched is damaged. Well I hired an investigator and found them in Conestoga PA! C'est la vie! See you in court Emily! read more

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I was pleasantly surprised by the moving company Kane and Family Movers. They were very friendly and respectful, they did exactly what I wanted and made sure I was happy with the outcome of everything. One of the movers named Jacere if I could recall correctly, was very attentive to my needs the most. Very respectful and hardworking kid. I would definitely recommend him for your next move. read more

Several concerns. 1) Needed crews for 2 days. They sent two separate crews, so the second crew was not 100% on what the first crew had done. 2) I specifically told the first crew that I wanted to have the items being moved stacked so that they went to location 1 first, then location 2. They did it backwards, with good explanation, however, they never told ME that they were doing that until the truck was half way loaded. 3) Our Virginia House table was scratched pretty significantly, even though I made sure to purchase two dozen moving pads. At the end of the day, it was not fixed by this company. 4) The second day, they sent 4 moving men versus three. That day's work tool longer than the first (everyone knows packing takes longer than unpacking). I was told a part of the reason I wasn't getting my table fixed was b/c I wasn't charged for the fourth man. 5) One of the movers was overheard saying that if he didn't pay his baby mam her owed child support, he was going to the big house. I have moved more than a few times, and you want the people that are customer facing to have a good work ethic and may want to tell them to watch their language. 6) one of the movers must have accidentally cut themselves so I had to take a Clorox wipe to a clear plastic tote that had blood on it. Not a good look. read more

Overcharging scammers! Quoted $2800 and charged my elderly parents $4500 and broke things and when contacted they threatened me!

I wish I would have read the reviews before hiring these people. If anyone would like to see all of the pictures of the damages I would be very happy to share. Besides not having a large vehicle or bringing two they decided to charge us double for the extra time. In addition we have brand new furniture damaged, refrigerator damaged. New floors put in the house before we moved in damaged, the list goes on. They told us they were coming back to fix all damages and once he came with the refrigerator they forgot at our previous home they said they don't have the tools. They didn't have a dolly for the fridge, brought on back of pick up with no covered laying it on its back and dropped it off the pickup so hard it knocked all shelves out. If I could give this company minus stars I would. Beware!!! read more

It takes a lot for me to write these reviews, either really good or bad. So... I hired Kane & family movers to move me from a 1 bedroom apartment to another on 2nd floor. I made it known immediately that I had a small upright piano (44" tall, 450lbs) and the flight of steps. I was set for a saturday move, pickup time between 0800-1000. At 0935 I got a phone call from Emily that the truck for my move had mechanical issues that morning during a routine check. OK, I can buy that & shit does happen. I was told they were working on a replacement truck & I'd be kept up to date, then they'd be at old place by 2PM. I got another phone call at 1250, that the replacement truck did NOT have a hydraulic lift, which is required to move a piano. Because I believed the nice reviews here, and it's a family owned/operated company, I thought Emily would deliver and I said the rest of items HAVE to be today (due to my schedule & having nowhere to spend the nite) and I said 'the piano can wait til you have the right truck.' I guess that was my 2nd mistake. The first was not trying to find another company immediately at 0936. They finally get to my old location around 1530 and deliver to the new place around 1745. Everything is unloaded, two pieces of furniture that are much larger than the piano made the trip and there were no issues with those. Then I was told they're concerned that the piano will not make the turn at the top of the steps. I did some math and it WILL make the turn, (I was then mocked for stating I did the math, Emily stated "good for you") and upon further discussing with a piano & organ technician, communicated to Emily that the piano WILL 100% make the turn because it can be turned onto its' side for the turn, as the other two larger pieces were. Yet, it's still a safety concern to her. I asked why she agreed to it in the first place if safety were truly a concern with the piano and steps. I got no answer. I was then charged an additional fee because they went over moving by 30 minutes? after myself and two other family members' day from 0800-1900 was spent on this move, rather than only 6 hours in the AM and early afternoon. I requested that fee be removed, and the two ridiculous fees for CC processing (the only other payment option are online apps, known for fraud & scams). Which she did refund, upon my asking. The charge for the piano was removed. But again, the reason I hired ONE COMPANY for ONE TRUCK and ONE TIME of muscle was to avoid this precise situation. But the fact remains that IF they had had the appropriate truck, IF they or the trucking company that supplies their trucks hadn't made a mistake, my piano would have been moved. I hired them contingent upon the piano being part of the package move. Hiring a company for ONLY a piano is $400 minimum and when I requested a more substantial refund to help offset that (since its THEIR fault I'm having to hire another company) I was told by Emily "Maybe you should have asked for more." Emily also said she could get a team together quickly on an evening and do it that night, but refused to take it up the stairs, stating the turn as the reason for not delivering it upstairs as promised. Yet that issue has been addressed, as it can be upended. I was also told "We'd be losing money on this job" a time or two. Guess it's good luck I lived with family & the piano is still safe in their home. When I said Kane or the trucking supply company has to remedy the situation as it was THEIR mistake that resulted in this situation, I was told I was being blocked and any further communication would be considered harassment. Apparently, some do NOT feel the need to be and hold others accountable. I'm not sure where emily is getting her definition of harassment from, but holding others ACCOUNTABLE as a business is NOT harrassment. Perhaps I should have refused to pay the remainder of balance until ALL belongings were in my possession, that's on me for trusting Emily and company would make good on their word. The ONLY positive thing was the guys doing the real labor were very kind, polite and efficient. Not their fault their bosses are poor business people with no sense of being accountable for mistakes and keeping their word. It's obvious what happened here. Although I appear to have no recourse, hopefully somebody will read this and choose another company. I suppose I'll chalk it up to myself being too trusting, learning the hard way and knowing karma will usually come back around. read more

Kane moved me into my townhouse almost three years ago and did a fantastic job. The movers were professional, polite and made sure everything was done to my liking. I'm getting ready to move out of state and while I'm not using them to move to another state they do offer other services like packing , cleaning things like that . They just left after 4 hours here today and another stellar job. So much more done than i could have anticipated. They were amazing. Highly recommend them. Emily is the sweetest to work with. read more

My move was supposed to be effortless hiring a moving company but it was nothing but stressful. My items got left behind, even after discussing with Emily the size of my move, my belongings and the size of my storage unit. The movers were extremely unprofessional and SLOW. This shouldn't have taken more than three hours and it took five and a half. They obviously know how to run the clock to get paid more. On top of that, the mover actually asked me during the move if I could stop and grab him Turkey hills iced tea! Are you kidding? The assembly they offer is a lie. The mover told me my bed frame bolts were missing so they couldn't put it together. Once my frame was in my room, the bolts are ATTACHED to the bed frame! They just didn't want to put it together. They damaged my ENTIRE stairwell. From the moment you walk in until the top of the stairs, there were black scuff marks and scratches all over. The movers were complaining out loud they were tired and wanted to go home. My sister, friend and myself had to help them unload the truck or it probably would have taken 7+ hours. To put things into perspective, my move was only a 10 x 10 storage unit. It took 5 and a half hours to load and unload a 10 x 10 unit. As if my move wasn't stressful enough as is; the aftermath is even WORSE! I reach out to Emily to express with my frustrations and dissatisfaction through my experience. The response I received was a complete 180 of how she was when we first spoke. She BLAMED ME for not contacting her during the move to arrange more movers or a larger vehicle. I was never informed I was able to reach out during my service. Aside from that, I was too occupied babysitting and assisting the movers she did provide me with. I also would have been charged more per hour if others needed to be involved because the original crew couldn't get it done in time. I've been trying to resolve this for over two weeks now and she has stopped responding to my messages. After paying $865; I'm stuck with damaged walls, items I still have yet to move to my new place and a truly horrible experience with zero sympathy or resolution from this company. Please, please, PLEASE, do your research and read more reviews. They will take advantage of you, under quote you, have zero care for your belongings, house, or time and then completely disregard you after you've paid. I would have been better off hiring two strangers off the street and saved myself a lot of money too. Buyer beware, this company is a professional scam artist. read more

We went through hireahelper.com and were connected to Kane and Family. All we needed them to do was unload a 20' Uhaul into a single story home, everything was to be placed in the living room. The manager, Sandy, was a saint through all of it. She called me the morning of and asked if we could move the time back from 10-11am to 2-3pm. I said sure as we didn't have anything planned that day anyway. 3 o'clock comes and goes, 4 o'clock comes and still no movers, we call and they say they'll be there by 4:30. They didn't arrive until 5:20. Strike one. The two boys got lost coming to our house and I had to try to tell them how to get to it, which was hard since we just moved there and I didn't know the area well. They finally get there and it's two scrawny boys, college age I'd say. We were to have the movers for 2 hours. They start unloading the truck, and at first they were making good time, then they started carrying one thing at a time in, i.e. glass shelves from a curio cabinet, a small 12"x3" Styrofoam sign that weighed maybe an ounce? They complained that everything was heavy... Within an hour and a half they hadn't even unloaded half the truck. Strike two. So we call Emily to let her know we are not happy with how slow they are going. They only have half an hour left and over half a truck left to unload. About 5 minutes later one of the movers comes in and says they are leaving because their boss (Emily) called and told them to leave because we told them we wanted them gone. Not once did we say we wanted them to leave! We were paying for 2 hours and we wanted them to finish it out. The excuse one of the movers gave for why they were so slow was because he was "allergic to cats and wanted to pace himself." He should've told us that at the beginning, we would have understood. So, I call Emily back as they are leaving. I ask her why she told them to leave and she got hostile and said that someone she spoke to told her we wanted them to leave. I said that absolutely not, we did not say that. She then claimed that her guys said there was a heavy bed frame on top of stuff in the truck and they were afraid it was going to fall on them. I told her they should've gotten it out first then and they wouldn't have had to worry about it. She didn't like that. She then hung up on me. The movers even left furniture and totes in the yard when they left. About 15-20 minutes later Sandy, the manager, calls me and asks me to explain what happened. I tell her and she was very understanding. She said that she was finishing up a job and to give her about an hour and she would get a couple guys and come over and finish unloading the truck. She wanted to make right what happened. About 15 minutes after that first call she calls back and says "well I just got FIRED but I'm coming to unload your truck anyway." Emily FIRED her for trying to make right! Sandy ended up coming with two guys and they got the rest of the 20' Uhaul, which was still over half loaded, unload in less than 45 minutes! We paid each of them separately and they were so amazing! All-in-all it took from 5:20pm to 9pm to get the truck unloaded. We are currently trying to get our money back through hireahelper.com but of course Emily is NOT having it and is causing issues. In the end, we will get our money back and Kane and Family Movers will NEVER get a referral from us or anyone we know. If Sandy and the two boys she brought with her were to start their own moving company, we would highly recommend them to anyone! Do NOT use Kane and Family movers unless you want to be ripped off! read more

Not entirely certain they could have done more damage if damage was their intent. Gouges in wood floor, kitchen tile, walls and door jambs will need professional repair while the scuffing of the walls needed touch up painting. Grossly underprepared and underequipped for the described job. Best part: on reporting the damage the owner offered a whole $50 off the the bill -- You can't even get someone out to look at the damage for $50, much less repair it. Think twice before you choose this outfit. read more

The experience I had with this moving company has to of been one of the worst experiences I ever had. Moving is a stressful exercise as it is and then dealing with an unprofessional and inept company made things so much worse. Prices looked good online, saw an overall positive review of the company, but, I should have done more research. Sometimes you get what you pay for. I was told that my "window for arrival" for the movers to arrive would be between 9am and 11am. I was told by Emily that I would get a phone call 30 minutes before the arrival of the movers. By 10:30 I had not received a phone call. I waited until 10:40 for the benefit of the doubt. Still no phone call. So things are already outside of the 9-11 window and I call Emily, one of the owners to inquire about not receiving a phone call. I was told she would reach out to the moving men arriving to call me for an ETA(I made this call to Emily at about 10:40). It was now 11:20 and no call from Emily or the moving men. So I called Emily back again and she told me that they called and left me a voicemail; this is not true. I get great cell service at my home and saw no missed call or no voicemail. I requested the phone number of the actual movers. I called and spoke to one of them and they told me they would be there in about 12 minutes(this was at 11:25). Well guess what? 35 minutes passed and the guys still aren't there. So well passed 12 minutes, no phone call, and no voicemails. I already knew this day was just going to be terrible when the first phone call had to be made. Communication is key and the failure of it by the movers or the owners just was already enough to doubt this move was going to go well at all. So now I am well passed the 9-11 window which they originally promised and my plans for later in the day are ruined as they would show up at about 12:20 or so. The two guys that showed up were unprepared. They had no straps, blankets, pads, or dollies to use for any of my things. I will give them the benefit of the doubt though. It seemed the other owner Todd, did not have the truck properly prepared for the two men to complete the move. How do I know this? Well that is what the two guys actually told me. They said the owner, Todd, did not have the truck and supplies ready for us(the 2 guys). Also, the straps, blankets, pad, etc all of that was in the original quote that I got that these things would be used for my move. I had to use 2 of my own personal blankets for some glass items! I had to supply the items they needed for MY move; let that sink in. They managed to get my boxes and furniture in the truck kind of like Tetris they were all in place sturdily and no damage was done; I was very surprised. Other then them getting snow on some of my things which I needed to point out to avoid getting snow on my furniture... With the absence of the required equipment and blankets for my move I called Emily and calmly told her how much anxiety and stress I have been dealing with today and explained to her the above situation.A few minutes later Todd called me. This man was very angry and snapped at me. I simply told him the guys were almost done(I do not have a lot of stuff) which they were truly almost done. He said well why are you so stressed out? I told him, well, they have no blankets or pads for my things to be protected. I explained the poor communication to Todd and also how the movers almost crashed into my wife's car while backing into the driveway(more on this soon). He said ok well I can be there with that in 45 minutes. I said the 2 guys will probably be done by then. He then said so what is the problem? The whole time on the phone with him I was just trying to explain to him the principle of the matter. No blankets or pads for my things and that I had to use my own blankets for my move, the communication, etc. So I told him to call his guy(the one of 2 guys there). Those two were then infighting on the phone with each other; it was unreal. There was also infighting between the 2 guys. As I mentioned before, they almost backed into my wife's car, the one guy was on the outside signaling the other guy(driver) how far to go. Well, the driver nearly hit him too and they were yelling at each other. I basically had to be with them the whole time to deescalate the tension and make sure none of my things got destroyed. To make matters even worse, my wife is upstairs working watching and hearing all this happen. Why does this matter? She too hired this same company for the following week. So she had just experienced the cluster I endured and she is freaking out about her move the next week. I will let her type her own review but today is the day of her move and they are already outside of her window of 1pm to 3pm...She already has dealt with attitude and rudeness from one of the owners. She and I have already had promises broken(Todd promised to be at her move personally today for her. He promised me too he would be there today. He did n read more

I'm surprised Kane Movers is still in business!!! Do not use them!!! Just about every single piece of furniture was scraped or damaged in multiple places in some way. I moved 8 months ago and I am still finding stuff wrong, dresser drawers hang down because they wore the wood off the slides, headboards are on backwards, metal on the bottom of living room set are bent, cushions on couch are worn and dirty...Just Horrible!!!! read more

If you are moving, plan to move, or ever move DO NOT use Kane's Family moving in York Pennsylvania. Before I get into it let's be clear I DID NOT hire these movers someone else did. One glance at google reviews and I would have NEVER called these people I don't care how cheap it was! My daughter and her boyfriend were scheduled to move on Friday to their new apartment. It snowed here in Pennsylvania so they canceled. Mind you, it snowed A heck of a lot more up in Connecticut that same very day and I know somebody that their move went through because they were actually moving with a true professional moving company. So here she is took a day off work for no move and they rescheduled it till Monday. Monday morning rolls around it's snowing so Yep you guessed it, she took off work again and they canceled the move scheduled it for Tuesday. Tuesday comes and it's scheduled for 10 o'clock so she took off work again since the move was actually taken place only to realize she didn't need to takeoff work anyway because they didn't even show up at her New place until about 3 PM. Mind you they are too young adults living in a one bedroom apartment with not that many things especially heavy furniture items they only had your typical bed in a few dressers so why all these hours? Upon leaving the old apartment complex the movers hit a nearby neighbors car and wanted to pull out as if no one seen it but it was reported (( and not by them )). They get to the new apartment no carpet protection and we all know professional companies have all the supplies needed to do a successful move. Rolls of plastic that they put on flooring, straps to lift heavy things, blankets to cover things and here we are in a pandemic so MASKS should be part of that! Two of them wore theirs while I had to ask another not one, not two, but three times to wear his mask. They were damaging furniture, walls, a real shit show! Long story short things got confrontational because I am not one to sit back and just go with the flow for the sake of it especially when something has been as bad as this has been. I addressed some issues only for it to escalate into major F Bombs, threats of leaving, you name it. One even walked off Jonathan AKA Tank!! Saying since we are accusing them of breaking shit that was broke when they arrived (( lies)) that he was outta there. Another one sat in the truck until his boss arrived and refused to touch anything. Today was absolutely ridiculous! I have moved probably a zillion times in my lifetime I know how movers move! These people were not movers they were not professional what so ever! There is more I could add but you get the gist of it. When folks curse at you, threaten to leave, and even leave, you are a joke! The owner Todd even told the lady that they hit her car " why are you calling me you do realize I do not own this truck. I just rent and lease trucks to do move jobs so you have to call the trucking company and take it up with them." It was one of those Ryder trucks. Y'all hit her car and this is what you say to her? I'm dumb founded! Absolutely dumb founded! Had I been the one booking the move, based on these reviews and sooooo many more I would have never called these folks! They truly are just like the one customer describe them, village idiots! This move started with 3 movers down to one on top of that we were carrying when a company was hired to do the job. My own mom in her 60's with a bad ankle, my daughters BF parents dad being in his 70's and mom 60's all carrying! Chris sat in the car and even refused to lift anything after he cursed me out for talking his photo and telling him I was putting it on YELP for a reviews of how terrible they all are as a company and personally! Do yourself a favor and go hire some kids needing cash you will have far better luck with them than pay a company that claims to be professionals. Check GOOGLE for reviews on this place they ARE TERRIBLE!! they only post the 5 stars on their own page so do your research!! They are the WORST! read more

Made a two hour move, and their truck arrived right behind me. The movers were prompt, courteous, excellent at packing the truck so nothing moved, very careful not to damage anything, strong and polite. They went above and beyond. I don't want to give it all away for fear their kindness and willingness to be of service would be abused. You cannot go wrong hiring these folks. The owners do realize and acknowledge they are blessed to they have crew they do. We would hire them again in a heart beat, and the rates are very competitive too. read more

DO NOT USE THIS COMPANY!!! The owner, Todd, is unprofessional and unreliable. His wife Emily came out to our home to give us a free estimate before our move. She took pictures and notes. Emily seemed professional and courteous. She got a quote to us quickly. However, despite coming to survey how much stuff we had to move, they sent a small Penske truck the afternoon before our move. It was obvious that it wasn't big enough for our move. Even the movers themselves made the comment that the truck wasn't big enough. They ended up taking some of our stuff to one of their storage units in Columbia to keep overnight. And there was still stuff left behind in our garage of the house we were selling. Mind you, both my husband's and my vehicles were packed full of things to try and fit more things into the too small moving truck they sent. I made perfectly clear to the owner Todd and on-site team leader TJ that we had to leave our house we were selling the next day at 1000 am to get to settlement up past Harrisburg. Was told that someone would be back by 8 am the next morning to load the remaining items in then owner's pickup truck. The next day came and the guys didn't show up. My husband and I both frantically called the owner's cell phone, his wife/business manager's cell and the office number to no avail. The office number wasn't a working number. They didn't answer or respond to our calls, voicemails or texts. Had to call our realtor to let him know that we would have to leave some things at the house temporarily, since the movers were nowhere to be found and our calls weren't being returned. Our realtor said to move everything into the garage. As we were nervously getting ready to leave for settlement, Todd finally returned my calls. He had one excuse after another; that his child was sick overnight and that he had a big job that morning to move someone to New Mexico. And that his guys got confused and were tired. Basically, to shorten this long story, the movers finally got our stuff from the house we sold about 9 hours after settlement of the old house. The actual moving men themselves were fine. They were polite, hard-working and friendly. And took good care of our belongings. However, the owner and his wife are difficult to reach and if they would have sent the right-sized moving truck to begin with, then a lot of the hassle could have been avoided. Since it took more time run back and forth to Columbia to their storage unit and our old house, we ended up having to pay a bit more than what we were quoted. I would say to save your money and aggravation and move yourself with a UHaul. I am telling everyone to not use Kane & Family movers. read more