Recently purchased a microwave oven and induction range from Brian T. He was very knowledgeable,…read morepatient, and personable throughout, never once trying to upsell, and taking a lot of time to explore the options that would be the best fit for my situation. The prices were the same as elsewhere in Wichita, but the charges for delivery, installation, and required accessories (such as the range cord) were significantly less. I have previously purchased appliances from Best Buy, Lytton's, and Lowe's, and my experience working with Brian at Metro was easily the best out of all of them. I will be going to Metro first (and asking for Brian) for future appliance purchases.

We were told that we would get a rebate on the very expensive appliances that we bought from them…read more The process was done according to the instructions we were given at the time of purchase. We were denied and the manager was no help. He actually made me jump through more hoops and we were still denied. Great way to treat someone who has purchased 6 appliances from them. We won't ever shop there again!

I was told that I would pay no interest if paid off within the 90 days. I was paying off the debt…read morevery quickly and was on schedule to pay off one week before the time was off. Next thing you know I am hit with additional sales tax and a 50$ pay off early fee. What a rip off! I called the company for clarification and was told that I should have had this explained to me and that's the way it works. I won't step foot in their business again and recommend caution if anyone shops there. I have to add a star and I can't give a 1/2 star or I would

I give this a zero rating in stars. When I bought my furniture it was super easy. The staff was…read morefriendly and loud. They said it would be two weeks until everything arrived and I was okay with that. Covid-19 came and they shut down without giving me a heads up that I wouldn't receive my items at the time frame they gave me. They opened back up and I wouldn't had known if I didn't ride by one random day. I ordered in mid March finally got a refund beginning of June. That was the worst experience I've ever had with any company. I was very dissatisfied.

These folks are always right on time! Experts, that are quick on their feet, professional and a…read moreplethora of supplies. Bravo!

In 20+ years of living in Wichita, I've only been in Washer's maybe 5 times. Its not the kind of…read morestore that as a homeowner you visit a lot. It is the kind of store that when you walk in, you NEED the part now! My dryer died they had the part. Years back we had an ice storm and the mixing valve on my washer froze and split they had one. Later sediment clogged up my new washer, they had a new filter. When I needed a new thermocouple for a 50 year old furnace they had one. Every single time I've gone in, the service has been excellent, the staff knew what I needed as soon as they saw the part, and most importantly they had it in stock. Their prices are below the online retailors, and there's no shipping. Walk in, and walk out with what you need. Over the years they've saved me thousands by letting me do my own simple repairs, and let me an my family live in comfort. Can't say enough about them or their wonderful staff. Bottom line when you need a part for a home appliance Washer Specialties is the place to go get it.

Great selection, Great Service. We've bought all our appliances at Jim's and have been extremely…read moresatisfied with their qaulity and the service we get.

Great repair staff. Organized and responsive. They should be your appliance store too. You cannot…read moreget their products are the real not knock offs like the "Box Stores.

I made a great purchase at Discount appliance of Wichita, on a brand new Waher and Dryer at a…read morereasonable price. .I would recommend my family and friends..

In March of 2023, my Samsung washing machine would not complete a spin cycle…read more Samsung recommended I contact Herb Snow & Son which I did on March 13, 2023. I was told it would cost $130.00 to come out and diagnose the problem + $120/hr labor plus the cost of the part. I was charged $195.00 for the part + $209.99 for the labor + $30.37 tax = $435.36 I later discovered the machine was under warranty. Herb Snow & Son was informed that it was only 2 years old, so they knew it was under warranty and never mentioned it to me. I was under the impression it had a 1-year warranty, when, in fact, it has a 10-year warranty. I found out later that the part Herb Snow sold me for $195.00 sells on Amazon for $21.99. Samsung told me they would have replaced it for free had Herb Snow had only called. At the very most, I should have been charged to come out and diagnose the problem ($130.00) plus labor ($120.00) for a total of $250.00. I ended up being charged $435.36. This amounts to an overcharge of $185.36, and overcharge of 42.58% Avoid these people as if your life depends on it! If you use them after reading this review, you deserve everything they are going to do to you! The only reason they use lubricant is to hold the sand on! I am surprised that local law enforcement doesn't require them to wear a mask and carry a gun.

We visited this store to look for used appliances and picked out a washer and dryer on the floor…read more We didn't have them pull it out from being tucked in next to the other appliances. It was scraped up on the side, but we didn't see it until it was delivered. They told us the delivery fee was $50, which we paid. On delivery, the two guys banged up the back door getting it inside. They flooded the floor with water. The plug ins were too outdated and didn't work so they went to Ace Hardware to get a different set. The washer still did not work. They couldn't get it running. We called Herb Snow store to let them know we were not accepting the appliances. We arrived at the store for a refund. The owner told us the washer was working now, and it was in the back if we wanted to look at it. We said that we didn't want it. She would not refund the delivery fee of $50. She said that it was delivered. We said we didn't pay for delivery of appliances that didn't work. She said, "We delivered it didn't we?" We were out $50, and banged up door.

I have always had a great experience with this shop. When I did have an issue they repaired the…read moreunit quick under thier warranty. Always recommend them

One star only because there's not an option for 0. In March,…read moreI bought a stackable washer/dryer, refrigerator with ice maker and a dishwasher; total of about $1,700. I expected all to work and had a verbal 60- to 90-day warranty with exceptions stated. Got the refrigerator home and as soon as it was plugged into the newly installed water line (by a licensed plumber), it starts leaking. I turned off the water and called them. "Oh, the ice maker isn't under the warranty" was what I heard. They weren't happy but they scheduled their repairman to come fix it. That happened THREE MORE TIMES! I had a conversation with the repairman that perhaps another fridge would be a good option? BTW, when I pointed out condensation to him, he had no idea what the problem was. Turns out the door wasn't shutting tightly. Shouldn't a repairman recognize condensation? Anyway, fridge #2 arrived and repairman/deliveryman hooked it up to the water line. I had to be out of town for a couple days, so when I got home, I was anxious to find the ice bucket full. Nope! Only ONE tray of ice had dropped in a 48-hour time span AND there was a significant puddle in front of the fridge. I waited a few more days. In the meantime, the mysterious puddle showed up again. This fridge/freezer was PROMISED to be working correctly! Oh, one of the people I talked to during this entire time said they were "doing me a favor" by sending their repairman three times. Doing ME a favor? Silly me! I bought it thinking it would work! After the final try, I turned off the water and ordered some silicone reusable ice cubes. There's NO way I would contact them EVER again after this ordeal. BTW, the stackable W/D work perfectly... and I told them so. The dishwasher works great, although a bracket fell off the top rack. I just glued it back on. Again, no way I would EVER contact this company again.