I received a piano as a donation and it has never been tuned/serviced before. Kaplan was referred to me by a friend, so i reached out to him. He drove over an hour to service my piano and was very friendly and answered all of my questions. He spent a thorough job tuning it and ensured everything was good to go. The piano sounds so much better now. Thank you! read more

The gentleman who helped fix my piano today was extremely courteous and quick with the repair as well as offering insight on the problem. He made sure the job was done and done right. Good pricing. Won't hesitate to call them again if need be. read more

Roland was great! He came and helped tuning a very old piano. He had to make several trips to get the piano going. Yes! He was compensated for the service! Would definitely recommend for his experiences and patience. read more

I highly recommend Roland and Kaplan Piano Service. He responded quickly to my inquiry, and showed up when he said he would. He spent over two hours tuning my piano (which had not been tuned in several decades). The piano sounds AMAZING (even with my lack of skill). I have played every day since it was tuned - it is that much more fun, now that it sounds so much better. read more

Roland confirmed our appointment about an hour before showing up. He was efficient and timely with tuning our piano. Our piano now sounds like new again. read more

Roland was excellent and professional when he came to tune our baby grand piano which had not been tuned for many years. He was friendly and was meticulous in making sure it sounded like it should and then he did some cleaning of the dust inside the piano when he was finished with the tuning. When he played the piano to check his tuning it was so beautiful to hear that well tuned piano music coming from our piano. We are so glad we found him on Yelp and will continue to use him for all of our piano tunings or small repairs. read more

My family piano had been in a coastal community for 50 years before moving it to the dry valley, and adding insult to injury, it hadn't been tuned in at least ten years. Mr. Kaplan had a big job, and stuck with it until everything was just right. I am very pleased with the results, and won't hesitant to call him back -- definitely sooner than the last interval between tunings! read more

I had a beautiful 1917 Steinway Model A3 restored from the East Coast and once it arrived it was pretty out of tune. Roland spent so much time and attention to the details while tuning this piano it sounds absolutely amazing after his great work. I will use Roland for all my future tunings and any small repairs I may need! He was punctual and professional throughout the process, extremely happy with my experience. read more

Roland is an expert on what he does and it shows it. He came to my house and took my OLD Yamaha piano apart, but for the good! He transformed it from an NON-playable piano to a musical device masterpiece. After 3 hours or tuning, I was amazed at the final outcome. The piano was not only playable but it sounded great! He was going to call me about a recommendation on a string replacement but never did. It didn't bother me because my piano was already in good shape. It has been around 9 months after the tuneup and the piano still sounds amazing. Thanks again Roland and you'll be hearing back from me in the future! read more

My beautiful old Steinway was in need of a tune after a move. Based on a recommendation, I hired Roland to tune it. He tuned it twice, first to fix a previous bad tuning, then to make it sing. I can't adequately express how happy it makes me to play this instrument now. It has gone from being a good instrument to being a remarkable stunning amazing beautiful piano that reveals its deep nature. After spending nearly three hours with my piano, Roland told me that this was particularly challenging and fun because he knew from the start what potential the piano had and didn't want to fail it. Best experience I've ever had with a tuner, since the late Fred Allen. Roland loves his work, he loves pianos and he'll love yours too. He gets a sincere 5 stars from me. What a gem. read more

Perfect - Took his time, was meticulous and kept going even after I thought the tuning job was done. My piano sounds amazing and I will DEFINITELY be calling him again for my next tuning. read more

Roland showed up at our house at 3:30 on a Friday evening. He warned me that my problem might take a while and he was correct. Several keys on our piano were sticking. He gently took apart the piano and fixed the problem. He then spent the better of the evening tuning our piano. He was timely, polite and a great worker. Tuning a piano is never a fun process (my husband compared it to Chinese water torture), but Roland was wonderful. We will definitely use him again with any piano problems we may have. read more

Roland is professional, knowledgeable, on time, and courteous. He took his time tuning every key, playing each several times, Made multiple adjustments to our upright piano that had not been tuned in 8 years. I would definitely recommend and use his service again. I wish all people who do service are as diligent as Roland. read more

Roland restores Steinway pianos and comes highly recommended as a piano tuner and technician. He's who I now always use to tune my Fandrich & Sons vertical piano. I found out later that another couple friends also have their pianos tuned by him. read more

Highly recommended. Roland was exactly on time and he took exactly the time expected for the tuning and even did a minor repair or two while he was here for no extra charge. Roland clearly knows his pianos and is also a great piano player so it was nice to hear the piano being tuned and also played at the same time for a "real test".. This was for a historic Steinway. Roland made several good comments and feedback about its previous restoration. read more

I called Roland given the high reviews here and I agree with them. I bought a used Steinway B about a year ago. Another technician worked on it twice and - although very knowledgeable - was unable to get the sound out of it that Roland did. There was a combination of muffled and metallic twangy quality on many notes in the mid-upper registers. Roland heard the problem instantly when he sat down, and after a few hours was able to coax out of the instrument a much more pure and luscious sound than I'd heard from it before. Thanks Roland! Three thumbs up, if I could. read more

Mr. Kaplan has tuned my Mom's Steinway grand for many years---he does impeccable work, takes his time, and the piano continues to sound and play great!! read more

Roland came and tuned my Steinway grand for the first time. I have gone through many piano tuners in the past and must say that Roland did a great job. When I play the piano, I can hear and feel that the tuning was spot on. (And he's a pretty proficient pianist too.) read more

I hired Mr. Kaplan to look at an old Steinway piano I was considering for purchase. His rate was very reasonable for a short evaluation, but the information he gave me allowed me was extremely valuable. It prevented me from overpaying for a mediocre piano, and allowed me to focus on the right piano for my needs. read more

Having inherited an upright Kawai that hadn't been played much less tuned for five (maybe seven) years, I was terrified it was permanently damaged. I cannot thank Roland enough for restoring the instrument to its proper state; it sounds wonderful now! Will definitely use him the next time round too! read more

Roland was very responsive to questions before he was even paid. There was a piano I was looking at that needed some work, and I wanted him to take a look at it to give me an estimate. He was on time, very professional and very thorough. After I decided to buy it, he pitch-raised and tuned the piano, as well as adjusted some of the action that was out of whack. His price was reasonable (cheaper than others in the area) and he seems very knowledgeable. Couldn't be happier, and will be employing him to perform the repair. read more

Roland was very thorough and obviously very experienced. He snapped a string while tuning one of the higher notes and replaced it with one from his car free of charge. He would tune everything, then play it through again, then tune it all the way through again. I actually got bored watching him tune and was wondering when he would be done. 2.5 hours later, we helped him pack up his gear and sent him off with a handshake. Highly recommended! We'll be calling him again in the future. read more

I agree with Prakash C. He was on time, very thorough, did more than he said he would, answered all my numerous questions, and was very reasonably priced. This is as good as it gets. read more

Roland did a fantastic job tuning a used Chickering . He is professional, prompt, thorough and treats a piano like a fine piece of crystal. He is also very tolerant as I received a small spray gadget of pepper spray as I in the kitchen opening the package and I accidentally hit the button and a tiny bit came out and filled the house. It was like an severe hay fever hit us. Coughing , sneezing ect and he kept on working . Thank u Roland also for playing a beautiful classic for us. Wonderful service!!! Thank you Roland. read more

I called Roland today just to ask some questions about the yamahas pianos so called "grey market" pianos and he provided me with a lot of information even though I was not actually paying him for any service. I truly appreciate this in a business, such unconditional work, would definitely call him when I need tuning for my piano. Thanks Roland! read more

Based on the positive reviews here, I decided to have Mr. Kaplan tune an old piano I purchased for my son to use as his first piano. As experienced by the other reviewers, Mr. Kaplan called ahead of his arrival, came on time and was thorough with his work. He spent two hours tuning the old piano and was honest about the imperfections found. I'll definitely call him again for the next tuning. read more

Our Steck baby grand had not been tuned in 40 years, the pedals were noisy and sounded as though the piano would fall apart if I used them. Roland came over to our house twice to fix all aspects of the instrument. He was very reasonably priced. Did an unqualified, number 1 job, and even gave me some music theory temperament instruction, at my request, while he worked. My fie star recommendation is unqualified. read more

Roland has been tuning our Steinway for a few years now. He's very professional, always arrives on time, and takes the time (about 2 hours) to do a thorough job. He also gave us practical and useful advice on piano selection when we were shopping for a piano. We have been very pleased with Roland's services. read more

Roland was on time and spent the time to get my 100-year old Chickering sounding great. Very professional. Highly recommended!

We had Mr. Kaplan tune our upright Yamaha Piano in our house in Fremont on July 19th. He was extremely professional, and did a very nice tuning for us and took the time to really get it right. My kids enjoy playing the piano so much now that it sounds so good. I am sure to call him back every time I need a tuning. Very nice and professional tuner. Thank you! read more

Roland has rebuilt, regulated, voiced and tuned our instruments, including our currently owned, 9ft. Steinway Model D Concert Grand, for over 25 years. We would never consider anyone else. read more

Roland returned my call quickly, was available to tune our piano that week, spent 2 hours thoroughly tuning every key & was full of knowledge. I would definitely hire him again & will do so for our next tuning. read more