The guy here was extremely helpful. He answered all of the questions my wife and I had and helped…read moreus work through all of our options. We are going back next week to get a full set of chairs for our firepit. Highly recommend!

The customer is NOT always right…read more Sometimes, they're absolutely wrong and the requests they're making are unreasonable. I was one of those customers today, with the Amish Marketplace. The calm and respectful way Jake, the owner, handled the situation, is a testament to how great a businesses they really are. It all started when I had an issue with a shed I purchased from them. The doors on the shed were not opening right, because the shed was not level. I had stones put on the site of the shed and leveled prior to delivery, so I felt that if they weren't level, that must have happened when the shed was delivered. I swore it was the fault of the Amish Marketplace that the doors were no longer opening right (they call it "racked), and believed the delivery person must have moved the stones when the shed was pushed into place. I learned today that in reality, the site was never properly leveled and my perception of the situation was almost completely wrong. There were a few legitimate issues with communication between the delivery person and me, like he never mentioned a problem at the time of delivery, but apparently told the office that the site was terrible. The delivery driver was a very friendly guy and it was later explained to me that he was trying to be nice and not offend me, but I would have appreciated him being more straight-forward. That said, the owner of the Amish Marketplace (Jake) was really great about addressing the issue. He sent the delivery person back to our home to straighten the doors, at no cost to me. Unfortunately, the doors "racked" again almost immediately after he left. I was extremely frustrated and called Jake back. We talked for about 20 minutes and Jake explained the situation from his perspective, insisting that the site was never properly leveled. He said that from what the delivery person and I were both describing, it couldn't have been leveled. Jake wasn't the least bit rude or condescending, and by the end of the conversation, I agreed to pay to have the delivery person come back a third time. He was going to bring concrete blocks to firmly level it. That's when things really went sideways, because there was some miscommunication about when it would happen. I was under the impression that the delivery person would call me on Monday to schedule a day to come, and it would be done by the end of the week. In reality, he had off Monday and Tuesday, and he was booked until next week. He had planned to call me today and schedule for early next week. As a brief aside, in the past few weeks, I have been struggling with some really difficult personal issues. Things took a terrible turn on Monday, when I lost a special friend, and that loss hit me very hard. There was a lot on my mind when I walked outside to the shed today (Thursday) and could not open the doors, then thought about how the delivery driver hadn't called me or come to level it. I didn't know his schedule and felt like I had been duped, that they never planned on coming. Rather than call Jake back to find out what happened, I left an angry voicemail, demanding that the Amish Marketplace come get the shed and refund me in full. I was angry and extremely emotional, and I had zero desire to work things out. Jake called me back and we had a tense conversation, because he wanted to resolve the situation and I wanted the shed gone. I felt unbelievably overwhelmed and I just wanted it to be over. Jake believed that his company had sold me a quality shed at a fair price, and already went above and beyond to come back and level it for free once. He offered me two choices- 1. He would take the shed back if I paid $300 for the labor/gas involved in delivering it and picking it back up or 2. He would personally come to my house and inspect the shed, then tell me what could be done to fix it. I adamantly refused to pay a penny to have the shed removed and insisted that the whole problem stemmed from the shed being moved and positioned improperly, with the stones being pushed out of place on one side. Jake said if he came over and saw that what I was saying was the case, he would work with me. At that point, I wanted Jake to come see that I was right, that the stone base underneath the shed was level, and I wanted him to pay to take that shed away. (The shed itself was great quality and looked beautiful, but it was the principle of the whole thing) Jake showed up at my home about 10 minutes later. I was pretty angry and I think I had really worked him up on the phone as well. He remained professional, but strongly stuck to his guns and defended his company. It didn't take Jake long to look at the shed, look at the stone base, and conclude that he was right about the base never being level. That completely frustrated me and I pushed back, leading Jack to show me and explain in detail, all the tell-tale signs. He eventually resorted to putting a very large level directly under the shed (he brought a laser level as

Bob was professional and easy to work with, selection was great, and installation was timely and…read morewell done. Thank you!

I was looking for flooring for my 3 season porch and they were the only place that knew what I…read moreneeded and carried the correct product. Bob and his crew were so easy to work with and they did a phenomenal job on my porch. I was so pleased that I had them do my kitchen as well. I could not be happier.

Owned two large patio awnings over last 15 years. They set up in Spring and store for winter…read more Phone call to schedule each season.

I inquire about awnings for my garage and after some going back and forth via email and then phone…read moreabout what size etc. the receptionist sugest she can send me some pics of jobs they did. Ok, sounds good to me... After a couple days I email about the pics and no reply so I call and I was told 'we don't take pictures of every job we do whats on the website is what we have. Ok again, just tell me that. I call the following week about having them come out to measure gave my info which they already had but I played along and nothing. No call back so I apparently offended their sensabilities. Guess it true what they say about the PA dutch...

Honest / responsive / great work and very happy did our entire house for a massive job and they…read morenailed it

I had 10 new windows installed on my house from Hess windows…read more The new windows are great! The installers are very professional and answer all of my questions. The installers clean up very good after installing. Bob Deasey

We have a favorite sofa. LOVE that sofa. But the cushions were saggy, and our favorite sofa was…read morehurting our backs when we sat on it. The we found Diane. She re-stuffed the cushions. No more sagging. No more hurting backs. The sofa is like new again! All is right in our little home. We are very happy campers!! THANK YOU DIANE!! YOU ARE THE BEST. We highly recommend Carriage House II for all your restoration needs.

We asked Diane to put new foam in the cushions of a sofa. The end result was very good, and…read moreoverall we are pleased with the work she did. Our personal dealings with her were not the best, however. Things started off well. Diane told us she had to order the foam, and that it might take weeks to arrive. But she told us we could keep the cushions until the foam arrived so we would be without them for the least amount of time. That was considerate. I had the impression that the work would be done as soon as we delivered the cushions, and that we would have the cushions back within days or a week or so. I don't think Diane gave me an estimate of the work time. Weeks later, Diane texted that the foam had been delivered and we brought the cushions to the address she gave us. While unloading the cushions, I noticed she was not wearing a mask, so I asked her to stay 6 feet away from me. She seemed stunned and a little annoyed. That's when things began to go downhill. Then we were told that the work might take up to two weeks. That was a disappointing surprise but at that point, we had little choice. In fact, the work took more than two weeks, and we believe we only got the cushions back that quickly because we told her we felt a little misled. When we picked up the finished cushions, Diane was silent and frowning, but again not wearing a mask. Fortunately, she kept a safe distance. I am pretty sure she would not want to work for us again. It may be, as Diane told us, that her schedule was disrupted by COVID-19. But our entire interaction occurred during the pandemic, and it would have been helpful for her to let us know earlier that we might be without the cushions for over two weeks. FYI, both I and my wife are in the vulnerable segment of the population for COVID and we are sensitive when people don't follow socially responsible practices regarding the virus.

We had very poor service. Our concrete has issues…read more We call and call, they say WE ARE COMING THIS WEEKEND... Sure businesses have issues and schedules but keeping your word is YOUR BUSINESS.

I needed sidewalk blocks replaced and they were very responsive to my needs. They explained the…read moreentire process and how the city rules work. They gave me a very competitive quote and were very flexible with the timeline. Tree removal was involved and they worked very closely with that schedule.