I have been using this service for the last year on and off. i will admit i am not the average…read morecustomer. i travel for a living and when i come home i have loads of laundry and dry cleaning. they do a great job sorting between the two and getting it all back to me clean (pick up and drop off from my house). however this last time i used this has been a disaster of communication that has not made me happy and is leading me to question using the service again. I e-mailed them on a Tuesday that i'd like to schedule a pick up...i got a message back saying they would be there Thursday. Perfect. 8am in the morning bags left outside for them to pick up and i go to leave town for a day for work. It is snowing lightly but the roads are drivable all day until the snow starts much later that evening. I get a message from one of my neighbors that there are a ton of bags sitting on my steps still that evening. I message them and say "hey what sup this stuff is still sitting here and its SNOWING and i'm out of town" I am eventually told "we give our drivers leeway when it snows we'll get it tomorrow" ok...cool. except now my stuff is sitting out in a snow storm because I am out of town. awesome. stuff doesn't get picked up until LATE friday. They message me saying "would monday return be ok" i say "yes that would be great" Monday comes and goes and no sign of my stuff and NO communication from them. I message them Monday night saying "hey what sup when will this be delivered i'm leaving town tomorrow at noon and don't want this stuff sitting outside for a week" They message me back in all caps "WILL BE DELIVERED THIS AFTERNOON" I respond right away "hey ok...except i'm supposed to be leaving town at noon so when is it being delivered" no word back from them. so now its almost 2:30 and i've changed all my plans to sit around and wait for this stuff to return. They really need to get their communication together. this is not acceptable.

The owner yelled at me and accused me of lying when I asked him to redo an item fi that they…read morebotched (well two items actually). The place had a fire and from th first moment didn't seem a place to be trusted. I was right. They are working had to get back to 100% but for now I'd go somewhere else.

I like this laundromat in that the equipment is all new, it is not usually crowded, the staff is…read morereally nice, it is (IMPORTANT) well-air conditioned (I am a winter girl and I strongly dislike the summer and the heat) -- but there is one MAJOR issue with it -- no matter what washer I use there -- and I have sensitive skin and use unscented, dye-free detergent, and my clothes always come out smelling like weird perfume. I've actually been unable to get the smell OUT of some clothes so I stopped going there, because it smells like old lady perfume or something and is strong. Once, I did my sheets there and had to re-do them all, because my bed smelled like a herd of old ladies or weird white ladies with bad taste from department stores were sleeping in it. I used to always go to the other one on Main Ave. -- which has a severe lack of washers because the staff uses them and does not care if there are none for customers and will let stuff sit in dryers for a considerable amount of time, even if people are waiting to use them. They suggested East Ave, and like I said, great facility, great people, but I don't understand the perfume smell. If it happened once, I'd not complain -- but it happened more than once, and I really don't like the time waste of doing laundry as it is, so having to do it twice is just painful to me. Maybe they'll look into it. I know I have a bit of a wolf nose, but it IS strong and my husband noticed it, too, since I never smell like old white lady.

Worst laundromat ever. Their machines are faulty and they…read moredon't refund you when their machines don't work.

I have used their pick up and delivery.service and self service laundry..always an excellent…read moreexperience. Owner is constantly making upgrades. Love

Good service for basic wash and fold. I thought they had stolen my good quality laundry bag but it…read moreturned out it was clinging inside the main laundry bag thanks to static electricity. Clothes smell good. Dropped off around 11am, was ready by 11am next day. No same day service.

Crescent Cleaners is hands down the best dry cleaner I've been to. I've been taking clothes there…read moresince we moved from the city almost a year ago, and not only do they do a superb job every time, but their customer service is unparalleled. Everyone goes the extra mile whenever I come in, including helping me get clothes to and from the car whenever my toddler is with me and I definitely need the extra hands. The owner is great and has personally helped me to the car on more than one occasion. I've brought heavily stained items, designer pieces, and fragile clothes, and they always come back to me looking better than ever for a very competitive price and with a speedy turnaround. Just last week I brought in my grandfather's Burberry rain coat; it had gotten some odd stains on it during our move. It's the only remaining item I have of my grandfather's, and I was so afraid of such a sentimental piece being ruined in the cleaning process that I delayed bringing it in for far too long. I explained the situation, and the way they carefully inspected the jacket with the utmost care demonstrated how thoughtful and trustworthy they are. I picked it up today and it looks absolutely pristine. 10/10 recommend.

Excellent dry cleaning and shirt services done on my expensive suits, shirts and sports jackets…read more Delivery is very timely and the drivers follow directions. Frank is a great guy and it is a pleasure doing business with him. The prices are fair and I use their storage service for my Fall and Winter garments in the Summer time. Always pleased with their work.

Having been going to Jem Lee's for years. Recently gave them a high school cap that was falling…read moreapart that they repaired and made better than new, totally awesome! With my 50th reunion coming up can guarantee unlimited compliments that really go to Jem Lee and his crew. They've always done excellent and professional tailoring work for me, so appreciated. Lucky to have them in Darien.

Very capable tailors for small alteration jobs, hems, etc…read more Friendly staff, they will do jobs as directed. Very fast! Pricey, but everything is nowadays.

If an item is ruined call the customer. Don't let the customer pick up items only to find out…read moresomething happened. Not going back

Very nice and clean facilities with good machine availability. management is friendly and…read moreprofessional.

I am disabled and have moved to the neighborhood in Sept 2025. Since this time, the team has done…read moreall of my wash and fold service, and some dry cleaning. We recently had an issue which I brought to management. While I didn't believe the issue was contentious, the team declared they where apprehensive to continue with my business. The reason for the positive review is that they were proactive in response, resolution and professionalism. I do not judge a business or person on their mistakes, rather their response. I would recommend The Laundry Room, and I hope their business continues to thrive in our Neighborhood.

My first time using their wash and fold delivery service, my laundry was beautifully clean and…read morefolded neatly ready to put my winter clothes away for the season ! Great job!

Sept.22, 2025 I ended up taking a garment to SNS cleaners. A minor adjustment was made on the…read morezipper. I didn't end up leaving the sweater there. I haven't had a problem with it. Since I left there Ann

Great customer service! I needed my dry cleaning in a rush and she had it ready same day on a…read moreSunday. Will be back!