Fortunately, my credit card company stepped in and refunded the entire amount to me... I ended up buying an Ego from Lowes and am so happy I did. It automatically threads new line with the touch of a button and it's more powerful than any corded electric or others I've tried. read more

Bought a chain saw there. Excellent customer service there. Answered my questions and even filled the saw up with gas and started it for me to make sure it worked out the door. I didn't ask them to, this is their standard. I appreciate the over and above and will keep buying from them. read more

Walked into Ace Hardware at the Mount Vernon location and needed some screws for my kitchen handles. Spoke to Roger and without even measuring he knew right away what I needed. Ever need anything go to this location and anyone would probably be helpful but Roger was absolutely amazing. Thanks again read more

I've never in my life felt so degraded and so low in self confidence as I did leaving ace hardware in mount vernon. You can't enjoy the beauty of a store anymore without being followed. I was even asked how long I'd be looking around and given a time limit. I understand ace is independently owned so the owner of this one should be ashamed to allow the bullying of innocent customers trying to kill time before a ferry. I will never nor will I ever promote ace again. I own a property management company and we will be taking our business elsewhere as well as several other businesses. The most upsetting part was I took the time to speak with the employee shared personal things and his response was so do u have a time frame of when ur leaving. read more

I was told when I purchased an item, after asking several times to make certain, that it would be returnable if it was not the correct color. Of course the ONLY way of knowing if it would be the correct color is by opening it. When it was determined the color was not even close to correct the store would not honor their word in refunding the item. Management is rude. Definitely will never return to this store and will make sure everyone is aware of the lack in customer satisfaction or service. read more

I needed paint, keys made, and a few screws. I got quick helpful assistance and great advice. I was in and out of there in 10 minutes. Easy parking and very convenient location. I will return when I have more time as I observed that it is a fun place to browse! read more

A while back, I was dispatched to this store to provide a service. Since I am disabled and was having a particularly difficult day, I asked my son to assist me. He and his gal arrived before I did and proceeded to wander around the store (their first time there). They noticed weird looks from the staff. A few minutes before I arrived, I received a call from my son. He told me that he and his gal were being detained by the Mount Vernon PD and had been told to stay away from this store. Upon my arrival, I spoke with Jeff, the owner. I identified myself and told him my son was there to assist me in providing the service for which I was dispatched to his store. He told me I could proceed with my service, but my family had to leave. I asked why, and was told in quite a huffy tone that it's his property and he could do what he wanted. While I agreed with him as far as his property rights, I was inquiring as to why he was going to this length with my family. He said he saw their car used in a criminal act (there are more than 1000 cars just like this one registered in Skagit County) and that he observed my family shoplifting at Coastal Supply. Of course, there was no shoplifting at Jeff's store. I contacted Kelley, the manager at Coastal. She said nothing could be further from the truth. She contacted Jeff to tell him he was mistaken, but he wouldn't have it. Now keep in mind that my family has a rather high limit credit card and no questions asked. So really, no reason to shoplift. I spoke to Jeff at length a few days after this incident. He told me how he suffered thousands in losses due to shoplifters. I agreed that this is a problem. I honestly think these jackasses should have their hands slammed in a door jamb, just so they have something to remind them of their crime. I can certainly understand anti-theft protocols and loss prevention. But the way he handled this situation was slanderous and completely out of bounds. I should mention that my family has spent over $50,000 at the Home Depot in Burlington? A tidy sum that could have ended up in Jeff's pocket if it weren't for his short sighted actions. I do prefer dealing with our local merchants rather than the big out of town corporations. But when my family gets embarrassed and slandered at a local merchant, for nothing more than browsing the store, I'll go where my money is respected. My family has never been treated this way at the Depot. They bend over backwards to assist us. Jeff, maybe next time you start profiling a potential customer, you should pay attention to the Rolex he was wearing. I doubt that you've been robbed by someone wearing a nice watch. Not that this should determine your actions. But at least you should realize that you're not in the presence of some street punk. Far from it. I think you have won the award for the first mom and pop merchant to 86 a Classical Pianist who also owns his own business. But I'm sure you couldn't be swayed by any of that, could you? More fun for you to treat young people like garbage. My advice to anyone with a young family. Don't do business here. Sending your son or daughter to this store could result in one of them ending up on the public record, trespassed off for nothing more than being young. And we wonder why Amazon and the big box stores are winning the war. read more

Thank you so much for sending James out to fixed our lawnmower. He worked hard at fixing it. That is what I call great customer service. He is very knowledgeable about lawnmowers. read more

These are my go-to guys for repair fasteners! The fellow who assisted me recognized the size of the fastener by sight and opened the drawer I needed to find what I needed for my repair. While I was there I picked up some gardening items. As I puttered through the gardening aisles, the store cat recognized me and galloped up for a full-body pet, head to the end of his tail! He must be terribly bored with all the humans staying home! When I visited in February, he thoroughly bored with me! Great store, super experience! read more

bought a new chain saw from these People, needed a little help in getting it running, wanted to ask to clarify if i needed to send it some where for repairs, or maybe some one could help me. But, but all i received from the young female manager was get out of here, u were rude. Confused, maybe being in a hurry wanting some help with my new Stihl chain saw. I didn't understand that one. I haven't had that one laid on me before. Construction guys which i am, we don't have the nicest hair, or cloths, and if we are behind, we can come across a little pushy. but not to try and help, no empathy for there issues, That is shame full, and a very poor way to handle your customer. I did not think i was rude, my thinking these two Woman one supervisor stereotyped me as old, Trumpy, type looking. could of bought this any where, big box store, but local sounded good. no more. Ed Snyder read more

Every time I go in I feel like I can get help with any question I have. The other day I brought in my string trimmer and they helped me fix the line feeder just because they could. I suppose I visit enough to get great service but the guy who helped me didn't know me at all. My only complaint is that sometimes I just want to browse and they are always offering help. Not much of a complaint. So I tried their espresso just because why not and it turns out they make a great coffee too. I guess I'll have to keep coming back to find flaws. read more

I can't say enough good things about Kaptein's Ace Hardware. I had to get some license plate bolts for my new trailer. I was helped right away by a young gentleman who took me right to them, and this is always how it goes when I walk in the door at Ace Hardware, someone helps me right away, and I have to say that I have the opposite experience at the huge box hardware store across the freeway, I swear the employees walk the other way so they don't get asked any questions, and I'm not just making that up, that is what happens to me there! The cashier was super friendly, and then I turn around and this little black cat is playing with something and tossing it all over the floor! I love cats, and it just made my day to see that little cat just making itself at home in my favorite hardware store. The entire experience just made my Saturday morning. read more

I always try to support local businesses. Their prices are higher, but the customer support is worth the difference. I bought two large bags of potting soil, then drove to the back of the store. The cashier had told me she would send someone to load it for me and I waited 15 minutes. I walked all the back to the entrance looking for help and was told someone would be right there. No help arrived, I somehow loaded them myself. I WILL NEVER GO THERE AGAIN. read more

These guys are the best hardware store in three counties. They are friendly, helpful, and surprisingly well stocked with inventory. The staff goes out of their way to help you (unlike the two big hardware stores where they go out of their way to avoid you.) They have a better fastener department than Lowes and Home Despot combined. I just special ordered a water heater from them that will take two days to arrive. The other two quoted me between 14 to 25 days. I take my business to Kaptien's Ace any time I can. They are just south of College Way on the east side of Riverside. I bet you barely get in the door before someone offers to help you. read more

They beat lowes and Home Depots but for a better service I'd go to ekrem hardware in Burlington. This store is your average ace..

I always get such great service here...and they carry the coolest stuff! I needed a small screw/washer to match another on a light that broke. There must be a hundreds of different screws/sizes/metric vs. not etc. The woman who helped me was amazing. She figured out exactly what I needed in no time flat and even assembled it on my light for me! While I was waiting someone else helped me find something else that was on my shopping list. Love this place. read more

It's always amazing to me that this store (which is comparatively so much smaller than Lowes or Home Depot) has so much stuff. But the real difference is how helpful the staff is. Typically, you will be assisted by multiple people while walking through the store. Easily one of the most helpful, efficient businesses in the entire area. read more

I gotta tell you, I thought they were toast when Eagle built the store that is now Lowes. I am happy to be wrong. What sets this place apart is the product knowledge employees have and the understanding of when to fix and when to recommend replacement. This is the place to go when you need that little wierd shaped thingy..... It's not Hardware Sales, but its only 5 minutes away and I've always found a way to get the things to un-break whatever I was trying to fix..... Oh Yeah, they have free popcorn........ read more

I stopped by to try to find a piece to attach to the back of my phone that I could use with a magnetic piece I already had in my car. These people are fantastic. I had 3 people helping me and everyone was trying to figure out what I could use. I left with a piece that worked and and the staff there go above and beyond in the customer service area. Do yourself a favor and go here and skip the big box stores. You will be very happy read more

Walk through this store and you will get multipull offers for help and they know there stuff. Even the galls can tell you how things go together in the plumbing department. Unlike the two big box stores, they are community minded and support youth teams and other non-profits. Glenn read more

I go here all the time for various things, and they are very helpful every time. Even when they are busy or empty there is always some one to ask you what you need. I've gotten a copy of keys, fertilizer, air filters, and several other things. I would definitely recommend going to Ace. It's a wonderful place. Ace! The helpful place! read more

I went in there the first time because my husband asked me to pick up something. A young girl that worked there looked at me as if she hated me. She was grumpy and unfriendly. I told my husband about that. He said when his mother visited there and was treated very badly too. He is the only one that gets good treatment there. He believes that store only welcomes men. What a sexist store! I will never go in that store anymore. read more

I called three places trying to find information on faucets. I'm not what you'd call "handy," so my terminology and questions are not professional at all. The fellow who answered the phone at the first place knew as little as I did, and I had no confidence that he was steering me in the right direction. Plus the price he quoted me was high. The second place I called, the guy had no time for me and just told me to come in. Then I tried one more time -- and got James at Kaptein's Ace Hardware. He took his time, he told me my options, and finally suggested a well-priced faucet that met all my criteria. My brother picked it up and three hours later I had a new faucet installed! James said he would be available to answer any questions, even after the sale. I was so impressed! Will go back here exclusively in the future. read more

I go here once a week. Rarely been disappointed. Staff today worked hard to get me the best deal on furnace filters. Always a pleasure shopping at ACE. read more

W G. I have been going to Kaptien's for almost 25 years so I don't understand what inspired you to pass judgement so quickly. I have always been treated well and have always witnessed both women and men being treated honorably as well. The store is clean and well staffed. Sounds like you need a hug? They are great people and I like their plumbing supply as it is well stocked with hard to find items. When I need something I can always count on Kaptien's to have what I need. read more

I totally agree with Tom. In fact we were in Ace Mt Vernon today getting curtain rods & lights for a rental. Keep up the good work Ace. We love you. read more

Awesome hardware store! I always find everything I need from poly-pipe for an outside irrigation project to self tapping screws for an equipment trailer to door hardware and power tools. And in my experience, on rare occasions when they don't have the part you are seeking, they will order it. It's not only the inventory that sets them apart; their service and product knowledge is outstanding and on several occasions they've save me money! The best hardware store customer service I have experienced between Bellingham and Seattle--super attentive without being overbearing. read more