Bought $20,000- of Appliances, missing one part so cooktop & vent do not work together, Where is…read moreit? Guy who ordered it is clueless to my Builder who had to go to the store for help & got NO HELP!!!!! Insanity reigns! Also bought all in mid December, charged me, but did not deliver for months, where's my interest refund? Can NOT reach Store Manager - this is horrendous. AI & Outsourced morons are useless!

Geek squad is great, other staff are not. Poor communication skills and condescending to customers…read more Please train your floor staff with proper etiquette, if you are having a bad day then pass the sale onto another employee instead of getting butt hurt.

This is the place. After a disastrous custom build by a shop located on Oleander (YCF - see…read morereview), I needed extensive help to rebuild my PC. I met Brandon who was as friendly as he was knowledgeable. I immediately trusted him. I removed the junk parts that the previous shop installed (and returned same to YCF) and turned the gutted PC over to Brandon to build the PC the way it should have been done in the first place. At every step of the rebuild Brandon kept in close contact. It was a joy to work with him. It is without reservation that recommend Computer Warriors!!!! Update: If at all possible try to bypass whoever it is that works the front desk and speak directly with Brandon. The front desk is staffed by a guy who is unfriendly and completely disinterested in anything you have to say. On that initial Monday morning, if I had met that guy instead of Brandon I would have walked out.

I brought a Samsung phone in last week that needed to be factory reset. Unfortunately, I could not…read moreremember the email address or password to get into the phone. This, of course, presented a problem when trying to factory reset which is why I came to them in the first place for assistance. The rep spent less than a minute speaking to me. His exact words were that "it cannot be fixed and it's basically a paperweight." The gentleman told me the cell phone provider also could not assist me and really no one could. I reached out to Samsung directly for assistance and they referred me to a local certified phone repair company. Within 24 hours of taking my phone there it was unlocked and factory reset. I wish the gentleman had handled this differently. He could have stated that The Computer Warriors are not licensed or authorized to do these sort of repairs. If he had, I would have found outside help but still kept them in mind for future work. Honesty and professionalism go a long way.

Update: I finally ended up fixing the computer myself a few years back. I looked up a couple…read moreYouTube videos on how to swap an Apple hard drive, bought the tool you need for $8 at Lowes. Took the panel off, disconnected the original Apple hard drive and replaced it with a $200 1 terabyte Samsung one. This of course made me ineligible for any further "assistance" from Apple or their "affiliates," but funnily enough I haven't had a single problem in years, the longest it's ever not had problems and it still runs like a dream. So I dunno, maybe sit on that one, "geniuses" lol.

I'd purchased a MacBook Air from Amazon after a misadventure with my last Microsoft product…read morepurchased in Durham. One problem after another necessitating three drives to/from Durham (getting it 'fixed' and replacing it once and turning it in for a refund the last time the third time). I've always been a MS guy and also an Android phone guy as well, so when my new position provided me with an iPhone 6s I looked at it as someone would a poisonous serpent. Over the next few days I found that once bitten, however, it did kind of grow on you. So, what to do with a replacement for my laptop for work? A refurbished MacBook Air seemed a good bet and one of the Apple aficionados at work 'helped' me set it up which soon had me thinking of throwing it out the window of my office (I actually have none, but was getting ready to make one). I went to a presentation at Brunswick Community College that night and while taking notes using "Notes" a neighbor asked me why. When I explained about my struggles he suggested going to CityMac (which I'd never heard of); telling me it is an Apple authorized service center, I figured I had nothing to lose. What a difference! No appointment, no attitude, just walk in the door and almost immediately I was met and welcomed. Customer service is not dead, but alive and well in Wilmington at CityMac. Within a few minutes my issues with my laptop were resolved and I was on my way. Bye bye Microsoft.

Susan is unfriendly and highly opinionated. They built a custom PC that was supposed to be a fast,…read moreflexible machine. What did I get? An Asus Mini motherboard (about $70 retail) with a slow, dated CPU. I ended up with an out-of-date entry level PC with 2 USB ports!!??? Even though they used my new PSU, GPU and cables I received $0 credit. When the PC was delivered, I was expecting a professional installation. What I got was a sloppy, inept job: Cables were left tangled in a knot on the floor - software was left only partially installed. The worst part was I was presented with an $800 bill that exceeded by almost double what I was quoted after sizable 4 digit deposit. I was so intimidated by the presence of their employee inside my home, that I handed him my CC. (I have since initiated a case against YCF for that $800 bill. I did not seek a return of my 4 digit deposit.) After returning the MB and CPU to YCF, I hired Computer Warriors to build the PC that I was promised. I should have started with this friendly, professional, company.

I brought my aging laptop in because the keyboard was having problems. After an assessment, they…read moredetermined the problem was with the motherboard beginning to fail, and that at the price and my computer's age it wouldn't be worth fixing. Because they couldn't help me, they didn't charge, and I very much appreciate that honesty and concern for the decision that made sense instead of taking my money! I'll come back if I need repairs in the future.

Contacted A Plus Computer Repair when my business lost our desktop PC to a power outage/lightning…read morestrike, unfortunately it hosted some important applications with only localized storage. Also I live in Winston Salem with my business in Jacksonville, NC. Very quick reply with full flexibility to meet me quickly. The tech was efficient in documenting what I needed, a full clone of the still intact and good drive from the dead computer into a new COTS machine I purchased at Best Buy. Tech did a great job rebuilding the drivers in the OS for the new updated chipset and hardware and provided the confirmation of fix via text. He also met my timeline of next day turnaround for about the 100GB of data on the drive. Appreciated his honesty and effort to meet the commitment on the timeline for the fix. Highly recommend A Plus Computer Repair, would trust with my personal and business machine.

Changes were made that I did not request. He is very talented but has a personality that is very…read moreaggressive

Nice place. She's very nice and professional. He's a bit of crank. He may be the brains but my…read moresuggestion is to keep him out of customer service.

They got me up and running and their customer service was great! Always scary when your computer is…read moredown and out.

Ted makes house calls. He has rectified WiFi issues, cable issues, laptop issues, and more. He has…read moreinstalled a home entertainment system at and gotten on the phone with us to sort out tech issues with Spectrum. He and the crew at the shop are friendly and knowledgeable and "phix" things quickly at reasonable prices. I wouldn't hesitate to recommend Mr Phix.

Fixed my all-in-one computer ... dropped it of on a Sat and picked it up on Sun... great serviceread more