Dr Purcell is kind and professional. Unfortunately, we ended up deciding to switch to different clinic after 1.5 years treatment.

I was recommended to Dr. Purcell by my primary health care doctor. I had submitted my info including my insurance details to them 4 months back. They confirmed everything looks good but however I'd need to wait as they are not accepting new patients and it might be couple of months wait. They mentioned they'll be getting back to me when a slot is available and I was ok with that. Finally they called me back last week after 4 month for setting up an appointment for this Friday and 2 days before the appointment they called back and mentioned my insurance that does not cover (They had these detials 4 months back). I have wasted 4 months behind this which could have been avoided had their staff done their due diligence. Let me end this by saying that this review reflects only the staff and not the doctor. read more

Amazing Doctor and highly empathetic staff. Highly recommend this provider to anyone looking for assistance in the South Bay Area. 5 stars in my book. Thank you so much! read more

I don't even think they are in business anymore, Im sure there is something going on.. I have called three times (three days in a row) to make an initial consultation, but every single time they told me they will call me back in 15 minutes haha :D the first two time were due to a internet/computer issue, the third time was because they apparently were sooo busy with many patients that come in and out every 15 minutes, that they couldnt make me an appointment and again asked if they could call me back in 15; just look some place else and don't waste your time read more

I'm writing this as I am holding my 8 week old daughter, I can't recommend Dr. Purcell enough!! Over 2 years, I've seen 2 OBGYNs and one RE before I managed to get an appointment with Dr. Purcell. All the doctors I saw before her dismissed my concerns and suspicions. Dr. Purcell listened and didn't make me feel I was being paranoid and silly. She's incredibly smart, knowledgeable, warm, and so good at what she does. She's also present for every appointment that I have at the clinic. After a hysteroscopy and removing polyps she found in my uterus, I got pregnant the very next month with IUI done at her clinic. There may be a wait to see her, but it is completely worth it! Also a shout out to all the staff there and especially Irene who have been so warm and welcoming from the start. read more

I'm currently undergoing treatment with Dr. Purcell. I'd like to post this message to all of those considering her and patientcare staff as your fertility specialist team. It's an emotional journey, but yet one so worth it- remember positive thoughts only They are all so warm and attentive considering hard times we are all going through at the moment. My husband and I are so grateful being able to start our journey with this clinic and having something to look forward with people we can trust through our journey! Sending light & positive thoughts through your journey! read more

We had been trying to conceive without success and my OB referred me to Dr. Purcell. I started seeing her and we found there were a couple of things that needed to be fixed before any success would be possible. She is very thorough and explains things well. She also has a calming manner and great bedside manner post surgeries, etc. We decided to move forward and go with a round of IVF after reviewing all of our options--we were successful but then unfortunately lost it soon after. We will probably try again and with Dr. Purcell. The only thing I wasn't impressed with was the explanation of billing, etc. and that was partly caused by a new front desk person who wasn't customer service oriented. She is now no longer working there. read more

This review does not apply to the doctor. I was referred in 2020. I called in November and immediately submitted the requested paperwork and records. I was told it could be a few months. I called back in Feb and the front desk was so rude. She didn't even ask my name to check where I was on the list. She immediately told me there are no openings and hung up on me. Being that many of us with fertility issues are on a clock, I found this so upsetting and a waste of time. Here we are in May and I STILL haven't received a consult date. read more

Dr Karen Purcell is exceptional in one word. She is very knowledgeable and her staff is really dedicated. We had two IVF cycles and she took time to explain everything. Special mention for her staff Irene who is great and goes extra mile. We had a baby boy last Nov thanks to her. read more

Ivf is a stressful process and you learn different thing from doctors you tried. My wife and I tried getting help from Dr Purcell for almost a year without satisfactory results. Now we are blessed with twins after finding the right place for us. Looking back overall Dr Purcell was very positive and you can tell she sincerely wants to help her patients; yet overlooking my wife's hydrosalpinx problem and losing embryos during thawing made us lost a lot of time and money. That doesn't mean she can't help next patient but there are places with better infrastructure and statistics then here. read more

I am 39yrs old, I had 3 miscarriages and 4 IUI's done with Dr. Karen Purcell last year. It took me almost 6 months to even try for 1st IVF this year due to my health condition. Dr. Purcell was very understanding as well as all the staff's... I can not say thank you enough to Irene,Pat,Erica,Sandra. They are so wonderful everyone made me feel comfortable during the whole IVF process. Although I would say it was definitely not cheap to do IVF with the generic testing and etc. At least I had 1 embryo frozen and I got pregnant right away I am now passed 11wks. My husband and I was amazed how our baby was dancing when we saw the ultrasound. It was the first pregnancy I heard a strong heartbeat with more then 3 ultrasounds. I graduated care for the bay area as of 10weeks but I already miss everyone here. Perhaps I can visit them after 20wks or so and hug everyone one more time. read more

My husband and I were referred to Dr. Purcell through my Naturopath after I had gone through three miscarriages. Even though we ended up having another one, throughout the whole process Dr. Purcell was able to diagnose why we were having such difficulty. She is thorough, intelligent, and most importantly has one of the best bedside manners from a Dr. that I have ever experienced. Her office staff is extremely caring and friendly. Our appointments were almost always on time and both my husband and I have complete confidence in Dr. Purcell's experience and recommendations. She has given us new hope and encouragement throughout our painful journey. I would highly recommend her to anyone seeking expert assistance in fertility treatment. read more

I just can't say enough great things about Dr. Purcell! She and her stuffs are just simply amazing! After 2 years of trying with OBGY without success, they have referred me to Dr. Purcell. From the first call I've got from Irene, I felt comfortable. No matter how great Dr and stuffs are, it was not easy journey, of course. After several times of IUI and IVF treatment, we finally get blessed with a beautiful baby this August. First 2 IVF attempts were really hard as it ended up being chemical pregnancy. Dr. Purcell was very personable and share the pain with us, though. During the course of the treatment, she spent time explaining our options and answering any questions we had. She really cared what we wanted to do and how we wanted to do. She is very careful with the multiple pregnancy as well - at last IVF, I wanted to have multiple embryos back as I wanted to have higher chance. But since the quality of embryos were good (compared with first 2 attempts), she told me to try with only 1 this time just to avoid triplets / quadruplets pregnancies. She was on the point - I've got pregnant with just 1 embryo! It was long almost a year journey but well worth it. I am so grateful to her and her stuff. I would recommend her to anyone without any hesitation! read more

A friend called me to ask about our fertility experience... After I hung up, I looked up Dr P so I can get my friend her info. I couldn't resist and had to do a review. We met Dr P 7/8 years ago when she was working at another clinic. We are forever grateful and indebted to her. She wasn't only our Dr., she was counselor, cheerleader and sounding board. Going through this process was one of the toughest, emotional, challenging thing we had ever done. We went through several procedures and finally were blessed with a baby boy, Jordan. We had chosen the name Karen if we had a girl I honestly can't say enough bout Dr P. All I know is she is the best Dr. She connects with you in a way that puts you at ease considering what you are going thorough, especially when riding that emotional roller coaster. If you are reading this and have more questions and want to know more about Dr P or the procedures, direct message me and I will share with you our experience. Dr P - THANK YOU THANK YOU THANK YOU!!! Will stop by and say hello next time we are in Los Gatos! Ham & Judy read more

We have been going to Dr Purcell for 3-4 yrs now. For last 4-5 months the staff has been treating us real bad, and there is a lot of churn in their staff. And the staff are really terrible and unprofessional. In case of any disagreement, they will immediately remind you of other IUI places. It does not matter how good a Doctor is; if he/she is not available or accommodating and the staff are rude and lying, it is not a place anyone should go. One time I was scheduled to be there at 7am on a Saturday and the entrances were all locked. I called them and someone picked up the phone after several times. But she was trying to unlock the gate remotely, so all I heard was speakerphone noise ! She did not realize that it was a person calling not the security system at the entrance. When I finally gained entry to the office, it was clear that the person at the desk was late to work and another person from the Lab did not know how to do things at the front desk. Then I saw the front desk staff coming in with a "I'm sorry". I do not know how the delay affected our chances, but I heard a complete different story later from Dr. Purcell about what happened that morning. Another time I was scheduled at 6am again on Saturday. I could not make it. I was there at 8. They would not take the specimen. Irene would not let me talk with Dr. Purcell until 1pm that day because she was busy with other patients. My wife was scheduled for 8, even so Irene was saying she is busy with other patients. When I insisted on seeing the doctor, she threatened to call the Police. If you decide to go, be prepared for the following frequent robotic responses - "Dr is busy with other patients" "Not many IUI places are open on Saturday" "There are other IUI places" "We were here" "Sorry the Lab cannot process you at this time" "We have no other slots" "We can refund your money back if you like" I do not recommend going to Dr Purcell. read more

Dr Purcell and her team are wonderful, down to earth and compassionate. This is absolutely essential for patients going through the awful phase of infertility. I conceived within the first month of seeing Dr Purcell after more than 18 months of no success. She helps you run at your own pace and does not force artificial methods when not necessary. Her bedside manner is great. She was willing to let my body do the work it can and only intervene when needed. This is most needed and I am glad I found her having moved to the bay only a few weeks back. Scheduling is a breeze and her staff went out of their way to accomodate my numerous requests to expedite my first appointment. I hope this review helps someone with their infertility journey. read more

My husband and I went through years of dealing with infertility. We had about 8 IUI's and 2 miscarriages before a close friend referred us to Dr. Purcell. We met with Dr. Purcell in November and I was pregnant by February. Dr. Purcell not only gave us our first child which we are forever grateful, but she and her staff are professional, kind, knowledgeable and caring. It felt like we were family there. When we "graduated" from Dr. Purcell's office we were so sad. We wish we could have spent our whole pregnancy there! We will definitely be back for baby #2 and I would refer any of my friends and family to Dr. Purcell. read more

I finally got the time to write a review about Dr. Purcell and CARE for the Bay. The first thing I would like to say, if you have been trying to conceive for a while, but it did not happen, if you are frustrated with the whole "getting pregnant" process, if it seems that all friends around you are getting pregnant, but it's just not in the cards for you and your partner (and some of your friends are even getting pregnant accidentally, woo-hoo!:)))), if you decided to seek help of a professional fertility specialist, please look no further - Dr. Purcell is absolutely-absolutely-absolutely amazing..... After about 8 months of fruitless attempts to have a baby, I decided that we have to act more radically and fast on this matter. My husband and I went through all the tests to find out what the problem was, and it looked like both of us had certain issues. We are both somewhat young too, 33 for me and 37 for my husband. I turned for advice to multiple doctors: my goal was to find that kind treatment that would be the most effective with the least amount of time and money spent. The answer from all the specialists I talked to was IVF. I fully realized that IVF was sort of a gamble and it might not work from the first try. Taking into account that even best insurance plans cover only 1 -1.5 cycles of this expensive procedure, you have to think 10 times before choosing the right clinic. I read multiple reviews, did thorough research, talked to many specialists in Los Gatos area (word of mouth is a powerful source of information when it comes to doctors and recommendations). In the end, I came to conclusion that Dr. Purcell was the one. After we met with her for the initial consultation, both me and my better half intuitively knew that she was the right choice. We scheduled our procedure in four months to allow ourselves some time to travel, compose out thoughts and pluck up courage. However, no matter how prepared you think you are to go though this, it's a true emotional roller coaster (I believe the hormonal injections contribute to that as well:), and sometimes it is really hard to to cope with your feelings. I must tell you that Dr. Purcell puts you at such an ease with each step - injections, egg retrieval, transfer and getting the final news. She presents all the information in a very true and reasonable manner, she was patient with the million questions I had for her at each appointment, even more - she welcomed all my questions and was happy I had them; her bedside manner is EXCELLENT; she was always on time, and saying "on time", i mean minute per minute for all her appointments; she is kind, polite, funny and one of the MOST EXPERIENCED AND PROFESSIONAL DOCTORS, I have ever met, and I have seen quite a few. The OB that gave me a final referral to Dr. Purcell said: "You are going to love her", and I think that is exactly how I and my husband felt about Dr. Purcell. Another thing I would like to mention that she is SO hard-working. Sometimes, I had appointments at the clinic as early as 5 AM to accommodate my work schedule. I would come to the office that early and her car would already be in the parking lot. I did read the previous negative review from another yelper, but I must tell you one thing: when the doctor cares about their patients, that is what matters the most and helps you achieve positive results. The estimate we received from Irene for the cost of the procedure was almost cent to cent correct. The welcoming attitude of Pat and some other team members was outstanding, and what's most important, of course, is the actual result - we are expecting two fraternal boys to be born at the end of August (and that's talking into consideration that we had only two eggs after the egg retrieval, which also speaks about the quality of the lab at the clinic). My pregnancy is going very well, and we are ready to meet our sons in person soon. So, again, looking for a great clinic, trustworthy and professional doctor? I think you have already found one, Just go ahead and schedule an appointment with Dr. Purcell, and you will not regret it. Best of luck and lots of beautiful babies! Natalia read more

There are literally not enough adjectives that are synonymous with "amazing" to describe Dr. Purcell and her staff. They are kind, patient, professional, and provide what I would consider exemplary care. I literally created a Yelp account because the world needs to know how amazing they are. A++++++ read more

I was Dr. Purcell's patient. Dr. Purcell is very calming, patient, and knowledgeable. She is the best doctor my husband and I ever met. Her staff are very friendly and responsible as well. The billing is reasonable, since my insurance covered the most. I got pregnant after the first round of IVF considering that both my husband and I are close to 40 and I never got pregnant before. My husband and I highly recommend Dr Purcell. read more