My 8 year husky mix had never experienced boarding before. Harvey's House was recommended to me by…read morea couple of people so I decided to contact them. The owner and partner arranged a meet and greet with Lola and it was perfect. Lola has anxiety and does not like strange dogs or people. Andrea let Lola take separate space and kept her and the other dogs apart while Lola adjusted to being there. During my 9 days of vacation, I was sent updates, multiple times during the day and pictures. Leaving Lola was very hard but Harvey's Pet Care made it easier. Anytime I need pet care, I will give Harvey's house a call. I can't thank them enough.

From the owner: In need of a pet sitter? Harvey's House PetCare is the place for you! We provide boarding within…read moreour own home so you don't have to leave your dog(s) at a kennel. They will get their own mini vacation while still enjoying the comfort, love, and care from home. Plus, my Goldendoodle, Harvey loves having friends over and is great with all dogs! All types of dogs are welcome provided they pass Harvey's test during a fun meet and greet at the House! We also provide walks, doggy daycare, and will sit for your dogs/cats in your home if that's what you prefer. We only board dogs but can provide check-ins for most animals if needed! We take dogs with anxiety and dogs who may need medical accommodations such as shots or pills. We also take dogs who are deaf or have other physical impairments. Puppies are welcome too! We hope you consider Harvey's House for all your pet care needs!

I'm yet another delighted customer of Contented Cats! I'm someone with WAY too much empathy and a…read moreLOT of anxiety - so I could imagine all sorts of situations where my lil girl would be sad and scared while boarding. But after a ton of research, it became clear that Contented Cats has no equal in the area - and for great reason! Having CC take care of my lil girl made what could have been a stress-ridden vacation easy and free. From the love Gwen has for, and the joy she clearly takes in animals, to the photos and videos of my kitty playing in their care area made me so comfortable on my vacation. The cat enclosures are 3 to 4 times larger than your average cat-hotel "room" and the majority of them look out of windows to a front yard with chickens (in the summer). The ones inside still get plenty of natural light. What's more, when you visit the space, all of the cats are calm and happy, sleeping or playing. What's more, when I went to pick my girl up, she was all purrs and nuzzles - but also wanted to stay, play, and get some pets from Gwen. To me, that's the sign it was the right choice. Thanks Contented Cats!

I was very nervous boarding my ten month old cat for the first time, but I knew right away that…read moreGwen would give her the best care. My cat has bad separation anxiety and usually has a very hard time being away from me, even if she's at home, and has shown signs of distress for days after I've been gone for an extended period of time, but she was her regular self immediately upon coming home. Gwen was also super accomodating and let us come for a visit before dropping her off, which made the whole experience much better for both of us. Contented Cats will definitely be my go-to boarder in the future!

Chris and Denise are top dogs in my book! I have been visiting from out of town and found myself…read moreneeding help with my dog while I was with family. I reached out to a number of dog sitters and Denise and Chris were the first (and only) to respond to my inquiries. They're 100% responsible and dependable. They fit me in to their busy schedule and were just wonderful. My dog loved them too. Thank you Chris and Denise for making room for me in your schedule and taking such great care of Bits!

We have two dogs who are a little insane and demanding. Chris is a lifesaver! He was so…read moreaccommodating with our ever changing schedule. Our skiddish rescue doesn't really warm up to people very quickly at all. He took to chris right away. His pricing was insanely low. I would gladly pay double what he charged. I would definitely prefer trusting his one on one attention to a store front "doggie daycare". I can't say enough. He is a real gem!

Sam enjoys going to Wagging Tails. He loves to play with the other dogs! The people are also very…read morenice and accomodating!

My wife and I dropped our dogs off for a weekend of boarding and grooming. We left instructions for…read morethe groomer to groom our boy and do a practice grooming of our girl. We were also told that the grooming would be recorded so that we could watch the session if anything weird happens. When we picked up our dogs, it became clear that the boy's grooming was incomplete. He had little knots on his head and a large knot on his tail, as well as a new bald spot on his chest. When we spoke to the groomer about it, she said that he was difficult and wouldn't sit still so that she couldn't complete it, and she said that the bald spot was a cowlick. This didn't *seem* right, because he gets groomed 4 times a year and in the previous place they never had any issues with him at all, and we pet his chest all the time and would've noticed a bald cowlick spot before. She was also not told that the girl was supposed to get a pretend grooming session at all, so that never happened. Since the boy has never been an issue before, we wanted to see the video that we were told we could see if we requested it (we wanted to know what might've set him off), but then we were told that we couldn't because the video system has been down for weeks. The manager I spoke with didn't care and just told me that the groomers rent out the rooms so they aren't responsible for what they do. We contacted the owner but she hasn't responded and instead blocked us on the company Facebook page. Best case, this place has terrible communication amongst the staff and the groomer, poor customer service, and a broken video system. I wouldn't trust my dogs there.

24 hour staff for animals....how it should be! They board both cats and dogs is nice. There's also…read moredaycare for the dogs and a grooming salon for both dogs/cats. While I wouldn't ever be in need of boarding for my cats, my dogs have stayed here multiple times and I've never had an issue with it!

We were visiting the Amherst area for a graduation and needed a daycare spot for Theo, my beagle…read more Everyone was really nice and accommodating. Theo enjoyed the stay. It was far preferable to leaving him in an unfamiliar Airbnb for the afternoon.

The BEST trainer for my dog Phoebe who struggles with anxiety, reactivity, and aggression towards…read morepeople/dogs. Not only did she transform Phoebe into a more confident girly, she boosted my confidence in handling her. Ang came into my life when I was really struggling with my dog. I truly don't know what I would have done without her!

I was originally nervous to do a board and train because my dog is like my child. However, I've…read moreknown Angela since high school so I was able to trust that my Doberman would be safe and cared for. I rescued my dog around 6-7 months old. Adopting him at this age meant he already had some ingrained bad behaviors that were hard to break. Angela was able to come up with a training plan that not only addressed my dogs issues but also my own issues/fears. She really made the process comfortable for both of us. Thanks to Angela's expertise and patience, my Doberman and I are now able to accomplish so much more together.

We had contracted with them for 4 training sessions with our puppy in our home. The first session…read morewas scheduled for July 18th. Ivan never came but when we spoke to him, he explained that someone new was handling appointments and did not record it as an in-home training session. He rescheduled to come on July 20th. He came and the session went well. He emailed us homework and videos and we scheduled the next session for August 3rd. Ivan came on August 3rd and promised to send new homework and videos. We scheduled our next session for August 15th. We never received the homework and videos as promised. We repeatedly sent texts and left messages on his cell phone and he failed to respond. We also told him that we needed to reschedule our August 15th appointment and got no response. On August 13th we informed him that services were not rendered as agreed upon and asked him to refund the remaining two lessons. We told him that if this was not done promptly, he left us with no other choice but to turn the matter over to our attorney, contact the Better Busness Bureau and go on websites where clients leave reviews of his business. Unfortunately we went on Yelp now and saw that he has done he same exact thing to other clients.

While Ivan is a very talented dog trainer, he struggles immensely to run a competent business. Our…read morefirst lesson on 7/20 went well, the training was spot on and we received a copy of the homework we were to work on before our next lesson. On 8/4 Ivan texted an hour before our scheduled lesson that he would not be able to make the appointment because his landlord drove a forklift into his car. This lesson was not rescheduled, because one was already scheduled for 8/11. Our second lesson went great, but we never received a homework sheet. We texted Ivan to let him know we had not received the homework sheet. There was no response, and no homework sheet was sent. Our next lesson was scheduled for 8/17, that day Ivan was also going to transport our dog Luna to his boarding facility for a three-day stay. The morning of 8/17 we received a text and call from Ivan stating that he was not feeling well and that he was going to cancel the lesson. He informed us his employee Jenn would come and get Luna, that he would sign Luna up for day training while boarding, and he would send us a report and video of what to work on when she returned home. To this day there has never been a report card or training video shared with us. Luna was picked up from boarding on 8/21. After she was picked up we had many concerns, including Luna was reportedly still sleeping at 11am, that she had soaked her blanket in urine, and we later found out Ivan took Luna to his house without getting our permission to do so. We texted Ivan we had concerns and he was very responsive and he called right away. He stated he would talk to his employees and that we could discuss our thoughts further during our lesson on the weekend of 8/25. However, we texted Ivan on 8/23 that he was mistaken and there was no lesson scheduled for the weekend of 8/25. We never received a response or attempt to schedule a lesson. On 8/25 we texted Ivan we were not okay with the current state of not receiving the paid-for lessons, as our last one was 8/11 and we did not have any future lessons scheduled. Ivan reached out to discuss our text but we were unable to talk on the phone at that time. We said we could speak the following evening after 6 pm. Ivan texted back stating he was not free until after 8 pm on 8/26. On 8/26 we texted Ivan at 9 pm asking to speak the following evening (8/27) as we had just started the school year( we are educators) and were got home late. We never received a response to that text. After not having heard from Ivan for 5 days on 8/30 at 2pm we received a call from Alex (an employee) asking to schedule our next lesson, despite not having discussed our concerns or heard from Ivan. We texted Ivan and Alex's numbers to say we had received the voicemail from Alex and we were not happy with the lack of communication and thought it best to discontinue lessons and requested a refund. We did not receive a response, other than Alex texting to ask if we had received his voicemail, but nothing from Ivan. Due to 8/30 being a holiday weekend, we gave Ivan the benefit of the doubt and texted again on 9/3. We reiterated that we had requested a refund on 8/30 and had not heard a response from him. Ivan responded that evening stating that he had a death in the family and that is why we had not heard from him since 8/25 (9 days) and offering to find a time now to talk. We let him know that we did not want to talk and instead, based on the experience we had with him, we wanted to find someone who was less busy and more local. We also stated that best business practices should be, if you were going to be out of touch for 9 days your employees should inform your clients on your behalf. Ivan stated we could not just end the lessons but instead, we needed to talk because his impression was that we wanted to discontinue lessons due to being upset about simple things like, never receiving the shirts that we sent to boarding for Luna's comfort, and not having received Luna's video in a timely fashion (we never received a video). We stated we would not have time to talk on the phone and since he offered email would be preferred. Ivan stated he would write something and send it over. To date, our last communication from Ivan was a text on 9/4 that he would send us an email. Today is 9/11, one week later, and we have not received anything. We even sent an email to him on 9/8 with a detailed timeline of our concerns and have had no response. Regardless of whatever personal attack Ivan will more than likely launch our way, as we heard him speak poorly of other clients who have given negative reviews. The bottom line is that services were not rendered as agreed upon. We are not interested in tarnishing anyone's reputation, but without having received a refund which we have requested three times, and without any communication from the business, we are left with few other options. We have also filed a complaint with the BBB.