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Karl’s Mobile Detailing

5.0 (1 review)
Open • 8:00 am - 6:00 pm

Services - Karl’s Mobile Detailing

Auto detailing work

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3 years ago

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Nomad Wash & Detail

Nomad Wash & Detail

4.0
(41 reviews)

I had a wonderful experience with nomads! they were able to schedule me right away. They came out…read moreon time and were extremely professional and did an awesome job making my car look brand new again! We will definitely use them again in the future and would recommend them 10 out of 10!

Last week, I had my vehicle detailed by Nomad Wash & Detail. When I picked up my vehicle, I…read moreimmediately noticed that it still had water spots and the lovebugs had not been removed, despite being assured beforehand that these issues would be addressed. After paying $238.99 on the detail service, I was told that if I brought the vehicle back, they could buff it out. I'm not sure why this wasn't done during the original service. Based on their recommendation, I scheduled a buffing appointment for Sunday, June 14th at 11:00 AM and agreed to pay an additional $140. I made this appointment a full week in advance. However, at 10:30 AM on the day of my appointment just 30 minutes as l was driving to my scheduled appointment, I received a text message asking me to reschedule. I expressed that it was unprofessional to cancel an appointment with such short notice, especially via text message rather than a phone call. A customer who schedules a week in advance deserves more consideration and respect. What disappointed me most was the lack of customer loyalty and customer service. It appeared that my appointment was canceled because another customer was spending more money for his service. Whether that was the case or not, that is certainly how it felt. Businesses should never cancel an existing customer's appointment to accommodate a more profitable one. I had already recommended this business to my brother and sister-in-law, who were considering having their vehicles detailed with them. After my experience, we will be taking our business elsewhere. Customer relationships should be built on integrity, professionalism, and loyalty not on prioritizing whichever customer generates the highest dollar amount. Unfortunately, this experience has left me feeling undervalued as a customer, and I cannot recommend Nomad Detail's business based on the customer service, or should l say lack of customer service and loyalty they did not provide.

Karl’s Mobile Detailing - auto_detailing - Updated June 2026

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