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    KarPlaza

    3.9 (7 reviews)
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    Lexus of Tampa Bay - My new girl Pearl

    Lexus of Tampa Bay

    (280 reviews)

    Town N Country

    I have nothing but excellent things to say about Lexus of Tampa Bay. I had the best salesperson,…read moreJared, and he was incredibly patient with me throughout the entire process. I needed to purchase a car for my mom, who is 87 years old. Her car died, and she needed something reliable. She lives in Spring Hill, FL, and doesn't drive far, and there was no way for her to get to Tampa. I live in California, so coordinating everything was challenging. Jared went above and beyond by arranging for the car to be delivered directly to my mom. I honestly don't know what I would have done without him. Trying to get a flight to Florida at that time was crazy flights were over $1,000 with terrible time slots. Jared made the entire process smooth and stress-free. I can't tell you how much I appreciate him and the team at Lexus of Tampa Bay. My mom absolutely loves her new car. If you ever need a used or new car, please look up Jared--he is absolutely wonderful. I know I probably drove him a little nuts because I wanted to make everything as easy as possible for my mom, but he never hesitated to help. Thank you so much, Lexus of Tampa Bay. Margie Kennedy and Deanne

    This Lexus dealership is a only worried about profit they're not worried about the customer best…read moreinterest they will have you fix something that doesn't even need fixing. I just found out they fired my rep for the late four years, due to him helping his customers

    Gettel Stadium Toyota - Sienna Van with new tire

    Gettel Stadium Toyota

    (409 reviews)

    International

    I had an excellent experience working with Nora Paracha. She was extremely professional,…read moreknowledgeable, patient, and genuinely kind throughout the entire process. She always communicated with me, answered my questions, and did everything she could to help us find the exact vehicle we were looking for. If you're looking for someone honest, helpful, and truly committed to her customers, I highly recommend asking for Nora. She is exactly the kind of salesperson every dealership should have. Five stars without hesitation!

    I updated it I purchased a 2020 Kia Optima from Gettel Stadium Toyota on Saturday, 8/2. While the…read moresales process was pleasant, the post-sale customer service and quality control have been an absolute nightmare. The very night I drove the car home, both a "Check Brake Light" warning and a "Service Required" message appeared. I brought the car back the next morning (8/3), where a technician simply reset the light, adjusted the housing, and sent me on my way. By the following morning (8/4), the exact same safety warning returned. Hoping for a real fix, I scheduled a service appointment for Wednesday, 8/5 at 6:00 AM. I arrived early at 5:55 AM, only to sit in the waiting room for four wasted hours because the technician didn't show up until around 10:00 AM. Their second "fix" consisted of merely bending tabs inside the housing. Unsurprisingly, as soon as I pulled into my work garage later that afternoon, the "Check Brake Light" warning came back on for a third time. When I called to request returning the vehicle due to a persistent, unresolved safety defect on a car I had owned for less than 72 hours, Gettel's attitude completely shifted. I was dismissively told the deal was already funded, that an intermittently failing brake light is "not a safety concern," and that I was on my own to take it to a Kia dealership for a diagnosis. On 8/6, I took the car to an authorized Kia dealership. Kia diagnosed the defect immediately: the light fixture itself was faulty and required a $330 replacement. To make matters worse, Kia's inspection revealed that basic pre-sale maintenance Gettel was supposed to perform before handing over the keys was completely ignored, leaving me facing additional unexpected costs right after putting $3,000 down. Gettel Stadium Toyota passed off a vehicle with an active electrical and safety issue, forced me to wait four hours for a non-existent repair, and completely washed their hands of responsibility the moment the check cleared. Do not buy a used vehicle here unless you are prepared for immediate mechanical issues and zero support. I am fully willing to amend or remove this review once Gettel management makes this right by reimbursing the $330 repair bill for the brake light assembly and completing the overdue pre-sale maintenance at no additional charge to me. Until this is resolved, I will continue sharing this detailed, documented experience across every major review platform, my social media channels, and local community networks. The response received so far has been to call the generic service number. I've been transferred to the "manager" 3 times today, no answer and have left several voicemails. I will continue to post reviews daily to different platforms until some form of resolution is presented. Received an email communication from the general manager who said I would receive a call from the service manager Saturday, 8/8 to discuss the issues further and still haven't heard from that manager. Continuing to spread my reviews on the dealership until some resolution has been reached.

    Infiniti of Tampa

    Infiniti of Tampa

    (104 reviews)

    International

    I recently purchased my fifth Infiniti from Infinity of Tampa. I have had nothing but great…read moreservice from the service department and sales support from various salespeople over the years. Chris Ramirez helped with the purchase of my new 2026 QX60S and I couldn't be happier with the help and with the patience we received! I highly recommend Chris to anyone interested in purchasing a vehicle from this dealership!

    Five stars for Adam Abdel! He created an amazing car-buying experience for me. I'm located in…read moreSavannah, GA, about five hours from Tampa, and I was searching for a specific used car that I found online at the Infiniti dealership in Tampa. On Sunday, I received a call from a gentleman who asked a few questions about my inquiries. He mentioned that my requests seemed reasonable and that a salesman would reach out on Monday. That Monday morning, Adam called, and I knew right away that this would be a great experience. We completed the entire process via text, just as I had requested. He provided a quote for my current vehicle after I sent a few pictures and videos, offering me exactly what I was looking for as a trade-in. Adam presented a quote that I was very pleased with, and we were able to complete the credit application online. At 7 PM on Tuesday (New Year's Eve), I informed him that I wanted to move forward with the deal, and he had everything ready for us to pick up the car the next day by noon. The car was completely detailed, and the finance guy was prepared--we were in and out in less than 90 minutes! Crazy, huh?! It was seriously the best car-buying experience I've ever had--quick and easy. Adam was professional and attentive throughout the process. The dealership itself was modern, clean, and open, with high ceilings. The staff was friendly and welcoming. I highly recommend Infiniti of Tampa to anyone looking for a luxury experience when purchasing a luxury vehicle! Thanks again, Adam!

    Enterprise Car Sales

    Enterprise Car Sales

    (26 reviews)

    Town N Country

    If you're considering buying a used certified car, don't hesitate with this location. Go there! You…read morewon't regret it. Was contacted by them about 4-5 days from this date, and we got to talking via text. Uber convenient for me. When I came in, he already had everything ready. I had applied for credit online, so I had a jump start with that. Went out and test drove it, came back, pointed out an issue, they got right on to fixing it. They did their best for me. Very professional, very personal - everyone in that office greeted me, whether they were working with me or not. I spoke with at least three of the guys for at least 15mins. Not just about the deal either, but they struck up engaging conversation, and they had a great sense of humor. They weren't haggling me. They seemed like they really wanted to help. It wasn't just about getting the money. I wanted to walk out with the car that day, and they wanted the same thing. We all made it happen. I would recommend this location and these guys to anyone. I'm so glad that I decided to go with them instead of the dealership. No haggling for prices, they work with you and they really want the best experience. Good selection of cars, very clean and professional, quiet, comfortable lobby, water and coffee available.

    Beyond horrible. Stay away at all costs. I made arrangements with the dealership to purchase a car…read morefrom this location today. Provided a down payment, approved my credit, spoke with TJ to go over warranties delivery etc. In the middle of the conversation, he asks to call me back. After an hour I received a call saying they decided to sell the car to someone else. No reason, no apology, I would be very cautious. I can't imagine any dealer doing this. Beyond unprofessional. TJ also refused to assist in having the credit inquiry removed. I asked to speak with the manager who made the decision. I was told Bernie Hearn but he refused to take my call.

    Toyota Of Tampa Bay

    Toyota Of Tampa Bay

    (468 reviews)

    USF

    I have been a customer of Toyota of Tampa Bay since 2013, and happy until my last interaction,…read morewhich was a purchase of a 2026 bZ. I bought my first car from them in 2013, a Camry. The salesman, Alan Brodsky, was excellent. He was informative and helped with a military discount. No wonder that he was perpetually their salesman of the year. My second purchase from them was replacement Camry in 2023. Alan had retired, but a woman who had worked with him was my salesperson and seemed to work in Alan's style, low pressure and helpful. In the last week of May 2026, I brought my 2023 Camry in for a free car wash. While I was waiting, the woman who had been my salesperson in 2023 came by and said hello. TBH, I didn't recognize her, but my memory isn't so good after age 70. I told her that I was just here for a wash, but was thinking about an electric car replacement for my wife's Subaru 2016, since we had just gotten solar panels on our home. She showed me bZ and I asked if I wanted to drive it. As my Camry was not out of the wash yet, I said sure and went for a drive. Then they wanted to sit down and sell it to me. I said no, I was just here for a car wash and just was talking while waiting for the car to get washed. Also, I would have to consult with my wife since it's would be her car, and I don't even know if she wants to give up the Subaru. They asked me if I wanted to drive the car to my home and have my wife look at it and drive it. I called her, got her OK, and I said OK. She did like the car. Then we came back and again the pressure was really high to buy it right then. I told them that I didn't research this at all. Normally prior to buying a car I would look at reviews, find the dealer's invoice price, find trade-in values for the Subaru, and when my research was all done, I would come in in the last day of the month, which is when dealerships bargain the most. Despite all that, the next thing I know I was in the room with the person to do the sale. Perhaps I could describe her as a very effective salesperson. Or, someone who was took advantage of a 73-year-old whose judgment and executive function may not be as good as it used to be. I never knew what the dealer's invoice price was. I didn't know until later what the Subaru trade-in would be on Edmunds or Kelly Blue Book. When I walked out, I couldn't have told you what the cost of the car was that I just purchased. Normally there are some negotiations back and forth, and the salesperson has to go back to the manager in the rear. The only such thing was her asking if there was anything she could do that would sweeten the deal. I said how about extending the warranty on my 2023. She said she'd never heard of extending the warranty on a different car then the one being purchased, but the manager approved it. We never talked about invoice prices or military discount. All in all, I'm happy with the car but just not happy with the sales experience On another issue, the bZ has a lot of display options. I think that Toyota should have an expert in operating the car sit down with you for 20 minutes and go through important operating issues. Of course, it's all in the manual. But it's a big manual. One of the things that they should have warned you about, but didn't, is that a Li-ion battery should not be charged to 100% routinely. Just like in cell phones, which tells you that you should charge only to 80% most of the time to maximize battery life, the charge on the traction battery should be kept between 20% and 80%, except for the occasional long trip where you need to charge it to 100%. This is not noted prominently anywhere. I research it online. I called the Toyota service department and they had no idea if limiting the charging to 80% was recommended, nor how to limit the charging. I found it in the manual and you can set the charge limit to 80% or whatever you want. They need to have somebody sit down and take you through the car everything from charging issues like this, to adjusting the height of the tailgate, to customizing the seat and mirror positions to the two drivers using both facial recognition or keys.

    My experience with Toyota of Tampa Bay was absolutely unacceptable. The entire car- buying process…read morefelt deceptive and extremely shady. My 80-year-old stepfather, Tom. a Vietnam combat veteran, handled all of the negotiations. I only signed the paperwork because I trusted that everything had been honestly disclosed to him. Afterward, I discovered that an almost $3,000 Premium Protection Plus (PPP) package had been bundled into the vehicle price.This was an optional product yet it was never clearly disclosed during negotiations. Had we known, we would have negotiated completely differently and may never have purchased the vehicle. The vehicle also had multiple areas of damage. When I filed my BBB complaint, Carly McCall, Executive Assistant, told me the dealership knew about damage before selling me the vehicle, that it had not been certified, and that the damage was supposed to be repaired before the sale. I have filed complaints with the BBB and FLHSMV and am looking into additional complaints regarding the treatment of an 80-year-old Vietnam combat veteran. This is not how an honest dealership should conduct business. Customers deserve transparency- not hidden optional products and vehicles sold before known issues are properly addressed. I strongly caution anyone considering Toyota of Tampa Bay.

    Volvo Cars Tampa - 2022 Polestar 2

    Volvo Cars Tampa

    (73 reviews)

    Town N Country

    I brought my car in to have the battery replaced and requested that the windows be tinted while it…read morewas there. The battery was replaced, but communication throughout the process was very disappointing. I called the service department five times to check if my car was ready, trying three different extensions, but no one answered. I eventually drove to the dealership just to get an update and asked why no one was answering the phones. I was then informed that the window tint couldn't be completed due to the weather and that it would be finished the following day. Because of that, I had to keep my rental car for an extra day at my own expense. The next day, I called three more times, again with no answer, and left messages. I finally received a call in the middle of the afternoon saying my car was ready. When I arrived, however, the windows still had not been tinted. My biggest frustration wasn't the delay--it was the lack of communication. A simple phone call or update would have saved me time, an extra day of rental car, and a lot of frustration. Overall, I left disappointed with the experience. All they needed to do is call and say window tinting will not be done and your car is ready.

    Imagine leaving your leased car at the dealership for what was supposed to be a "few hours" of…read moreservicing only to get a call THREE DAYS LATER ("we're really busy") informing you your car still wasn't ready yet because, well, a technician had been driving your car and was involved in a crash. Sheriff report was available. And now it had to go to a collision repair shop elsewhere. Two weeks and multiple attempts to match the paint job later, they just wanted to hand me back the car without discussion. A car that now has a CARFAX report, a record of being in a collision, mismatched paint, and one more year on the lease with an option to buy. Who KNOWINGLY buys a devalued car that's been in a crash? The dealership initially ignored all written requests for an independent re-valuation, and/or consideration in writing for a reduced purchase price at lease's end, and cited "the law says it has to lose at least 30% of its value in a crash for us to be liable." Wow. After being advised by a lawyer to first send a certified letter -- which they tried to pass off in a phone call from the service manager, not even the GM to whom it was also addressed they continue to be non-responsive. I'm lucky I have brothers who are attorneys so it won't cost me anything to pursue this matter in court. You may not be so lucky. Ignoring issues, causing customers problems and dragging their heels to fix them is exactly how this place does business in every respect. They are dishonest and use double speak from the jump, and you will never get a straightforward answer from them. Example: Me: "well now the car has been in a crash and will have a Carfax report!" Them: "don't worry, we don't file Carfax reports." Later, when I took them a copy of the Carfax report and reminded them about what they'd said, this: Them: "well WE don't file them The sheriff does that." This is the level of honesty you will never dealing with at every level of this business. I left 6 messages for the general manager, Krista. She has NEVER called me back. You have been warned.

    Cars Unlimited

    Cars Unlimited

    (26 reviews)

    I was in the market for a pre-owned vehicle and my wife suggested Cars Unlimited on Fletcher Ave in…read moreTampa, FL. I reviewed the information on carsunlimited.com and honestly thought it was too good to be true. I am happy to say the entire experience exceeded my expectations. The quality of the vehicle, the ease of buying, and the level of service throughout the process and afterward were above and beyond. Allen, Jamie, and Justin are exceptional. As time has passed, a couple of typical things have come up with the vehicle, and the support I've received has been outstanding. In a world where getting straightforward, honest information is rare, Cars Unlimited has been a dependable foundation I can trust. Their commitment doesn't end at the sale -- and that ongoing support has been truly invaluable. Choosing them remains one of the best decisions I've made.

    I thought I'd add a review. I did not at the time of purchase or after. I bought a 1973 Morris Mini…read morePickup from Allen and he took time to send me photos of what I wanted to see and videos. This was back in 2015. I tried many attempts to go see this pickup in person and finally, I did. He made the buying easy. Made us feel at ease buying a classic from him. I wished I still had the pickup today, but things happen for a reason. I do look back on his website from time to time to see if he has anything else interesting to buy. If he does, I'll contact him and we will drive there again to buy from him again. Thanks again.

    KarPlaza - car_dealers - Updated September 2026

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