Justin and the service team replace the flat tire I got after coming back from the beach. Their service department is open till midnight. I was able to take it in at 5PM and get it done an hour or so. Thanks read more

Gettel Stadium Toyota - Sienna Van with new tire - Car Dealers Near Me - Tampa, Florida

Our family had an extremely disturbing experience with this dealership involving my 72-year-old Korean mother, who does not read or write English and survives primarily on Social Security income. Despite clear financial red flags, dealership staff allowed her to become the primary signer/co-signer on an approximately $82,000 vehicle obligation while the borrower already had existing delinquency issues tied to another Toyota account. At the time this transaction occurred: * there were already payment problems on a previous Toyota loan, * multiple delinquency notices existed, * and my elderly mother had very limited understanding of the English-language financing documents she was signing. We are deeply concerned that: * no meaningful language accommodation was provided, * the financial risks were not adequately explained, * and the dealership prioritized closing a sale over protecting a vulnerable elderly consumer. The monthly payment exceeded what is realistically sustainable for someone living on fixed Social Security income. The employees involved in this transaction included: * Andres Fernandez - Salesperson * Javier Bascomp Torres - Sales Manager * Erika Leivas Chongo - Finance Manager Families with elderly non-English-speaking parents should proceed with extreme caution before signing anything at this dealership. What occurred here raises serious ethical concerns regarding predatory sales practices and possible elder financial exploitation. read more

The sales people are pushy and change frequently. Service department is slow and seem to miss the perks like the free car wash with service. The finance department is awful-- and they can't provide a paper title after paying off the car. Now I must make a trip to the DMV wasting more of my time! I would never suggest this business! read more

Do not buy parts from the parts counter! The wife's car went in today for a recall so I asked my son to pick up a few parts Coolant if you order online from their website and pickup $19.75 if you purchase in store at the counter $34.99 A washer online $1.83 in store $8.73 They should be ashamed read more

What a great experience. Typically a statement not common in car buying. I had very low expectations going into looking given my situation and was doubtful I'd come away with a good deal. Despite that Erick and Indira made what I felt impossible, possible. Both were fun to work with. Patient with my situation and ultimately helped it get across the finish line. Never thought I'd be a truck guy but here we are! read more

Gettel Stadium Toyota - Car Dealers Near Me - Tampa, Florida

This place will rip you off if you let them. Three things from my experience: 1. Car price was more than stated on the internet. When I kept asking, they eventually 'changed the numbers' so that it appeared to reflect the internet price. But there was still something wrong. I was expecting a couple of thousand in registration, tax and title fees, but that didn't explain the complete difference. 2. When I asked the manager to explain the discrepancy, he said that since we're paying cash, there was a surcharge being applied because they get a commission for selling financing packages. I'm not a lawyer, but this could violate a part of federal law, known as Regulation Z (do your own research). Whether legal or not, it's definitely shady. 3. They completely low-balled us on our trade-in. We took the same trade-in to the dealer we ended up working with (AutoNation/Toyota Pinellas Park), and they gave us $3,000 more (literally 60% more). No haggling on anything, and we got a better deal everywhere around. We've bought two vehicles in the past week, from two different dealers that both gave us reasonable trade-in values, same price for cash vs. financing, and no haggles. I will never set food in this place again. read more

Nancy Sanchez did a great job and helping me find my new vehicle and get me what I wanted to buy this new car. I really appreciate all her help she provided to me and my wife, and I would highly recommend her. read more

Gettel Stadium Toyota - Car Dealers Near Me - Tampa, Florida

A brand new OEM clutch kit for a Tacoma is $350. They charged me 3x this amount for just the part and charged me for 2 bolts they were responsible for breaking. They also started the work on my truck before I ever approved the cost leaving me with limited ability to dispute the cost. Never doing business here again. read more

I had the pleasure of having Aldin as my salesperson. He was very knowledgeable of the vehicles on the lot and he listened to everything I wanted. He was very easy to work with during the negotiation process and I walked away as a satisfied customer. i will be recommending him to any of my peers that will be searching for a car. The financing aspect of the car buying process was just as good. George Lopez was awesome to work with. He explained everything clearly and got my payment to where i wanted it even with a warranty! He was very easy to talk to and would highly recommend him as well. read more

During my visit, I found the staff to be friendly and professional. The service was done at reasonable time. I like to take advantage of the savings through their specials. The atmosphere was pleasant and snacks were helpful during the wait. The bathroom was clean and well kept. I would recommend this place. read more

0 Star. I have been going there for years for vehicle maintenance & Suanne was an excellent service manager. But today my wife brought her car in & waited for 5 hours for a change & oil. This guy Carlos Luna never bothered to tell her that the car was done after 1 hour. He called but my wife's phone is dead & she was waiting all along in the waiting area. Carlos Luna never bothered to look for her in a the small waiting area. Very bad customer service. So will NOT go back there bec my wife was so pissed & will not be trading her Toyota in any Gettel dealership either. So dont believe everything you read especially the people who are supposed to be helpful & excellent coz I smelled BS this time. read more

To be completely honest, the only good part of my experience at Gettel Stadium Toyota was the moment I left the dealership. I've never in my life been treated with such disrespect and disregard during a major purchase. With the exception of Sebastian Osorio--who was the only decent part of this process--the rest was absolutely disgraceful. I will never step foot in your dealership again, and I'll make sure everyone I know is warned about the kind of operation you're running. Let's start with your finance manager, Cesar Hernandez. I came in with a legitimate pre-approval letter from GTE Financial, complete with all the necessary documentation. Despite this, Cesar tried to sneak in a second credit check through your system--completely ignoring the financing I already had in place. The only reason that didn't happen is because the GTE rep specifically told me to have the dealer call her, and thank God for that, because what happened next was jaw-dropping. While on the phone with the GTE representative--who had already approved everything--Cesar demanded that the check be sent immediately or "the deal is off" and the car "would not be sold." Meanwhile, I had already handed $5,000 as a down payment and $1,690 for an extended warranty. The GTE rep was shocked and disgusted, and honestly, so was I. Who does business like that? To make matters even more ridiculous, he locked his office with my license plate inside so no one could access it. Is this how you treat paying customers? And it didn't stop there--when I finally went to take delivery of the vehicle, I asked for a quick wash. Not only did that not happen, but the car was handed to me in the exact same dirty condition I test-drove it in. No wash. No gas. Not even a courtesy quarter tank--just an empty tank and a need to immediately find a gas station. This entire experience was nothing short of appalling. The whole experience was beyond unacceptable--it's disgraceful. Abner Cruz read more

Great experience and seemless transaction. Erick Slaughter was very easy to work with. Went in to buy a Land Cruiser. They found the one we wanted. Then picked a Tacoma in the same month. Will certinly recommend this dealership. read more

Called to verify a car was there since I had a long drive and verified the Cost before coming ... keys weren't there when I arrived and was lied to about cost and was told I had to do predatory add ons like warranties for life I didn't want to do. Walked out. Finance manager sucks!!! Similar to other reviews here. Go somewhere else ! read more

I worked with Service, Sales and Finance on my trade-in to purchase a 2026 Toyota Corolla LE. Each of these Departments were a pleasure to work with. They were helpful, friendly and made the purchase process without any difficulties. Marco Frrreira, Sales Associate, was a great Associate to work with. Excellent service from beginning to completion. read more

I first reached out to Gettel Stadium Toyota because the dealerships in my area were not able to get what I needed and this dealership happened to have, on their lot, the car that I was specifically looking for. I first spoke to Lexi who dealt with me the first day on the phone and then miraculously fell off the face of the earth. She was the one who I gave all of the details to, like the stock number, my vehicles details, photos, mileage, VIN etc, and then when I told her I wanted to think on it and get back to her in the morning, she said she would talk to me then. Next came along Ali. Ali was super helpful. Ali was the guy who ran some numbers for me the following day when I was willing to run that credit check. Ali had all of the information he needed to just get the deal done, with little to nothing from me. Everything with Ali went really well. He listened to my concern about running multiple banks and credit pulls and was an overall great experience...until the day of the purchase. I live 5 hours from the dealership. Before I traveled to the dealership, I asked him roughly how long the process would take, since it was virtually all completed over the past couple of days. He told me an hour. Now mind you, I work nights, and I drove down, directly following a 13-hour driving shift. Much to my surprise, the visit when from one hour, to two, to three, all the way up to 5.5 hours by the time I was pulling out of their driveway with a full five-hour drive back home. I understand the dealership is busy, but don't tell your customers it's only one hour, or perhaps suggest to them that you're open on Sundays as well as an alternative. That's not the part that's the most annoying. How about, during those 5.5 hours, most of which was sitting and waiting for who knows what, we never did walk around the car. The car was either being cleaned, fueled, moved, or what not. Much to my surprise, when I got it home, I noticed 2 days later that there is a pretty significant scratch in the paint that was most certainly not caused by me (as I'm fearful to put anything on the red interior so all of my belongings go in the trunk - the damage is on the driver side rear door frame). I reached out to Ali who was surprised to hear about said damage as well and told me that he didn't think it happened at the dealer but would send me a color matched paint pen to rectify the blemish because of the distance between the dealership and myself. He even promised me, over text, that he'd call me the next morning (as I happened to reach him on a day off). Now, he dodges my calls, won't answer texts, and even when I call to speak to a sales manager to rectify the situation, they just keep bouncing me around to different departments knowing I won't drive back down there. I guess they forgot what I do for a living... I expect better from dealerships. Regardless of the deal you think you gave me, that doesn't stop when I walk out of the door. We as customers, are supposed to be customers for life. I hope you consider yourself lucky that I don't know more people in the Tampa area, because I would surely make sure they heard all about you before visiting your establishment. Do better. Be better. Before this week, I intended on sending everyone I knew down to you. Now? Not a chance. read more

The worst car dealership I've ever experienced. This car dealership has everything you hate about used car dealerships. Shady sales men and hidden fees for things like tint ($600) paint protectant ($300) and that's not all! Apparently all this stuff is "optional" but you can't opt out of it because it's already done to the car?....thats insane. They lie about what's included in the warranty they lie about "detailing" the car. They made me wait 2hours for the car to be detailed only for it to be dirty and the paper that was on the floor is now crumpled up in the arm rest. The car was listed for $19,800 on the website by the time they brought me the paper with the added fees the price was almost $26,000. For a USED Toyota Camry with 60,000 miles. Did I mention it was a certified vehicle and ALL of the managers said it came with a 7 year warranty included in the price but when I came back all of a sudden the warranty was actually $1,300. After negotiating the price with 5 managers they wanted me to put down a $4000 deposit to keep the car then when I came back with my financing suddenly the price is changing. This place deserves 0 stars read more

If zero stars were an option, I would choose that option. I would not recommend anyone doing business at this Toyota location. Please note: The name "Stadium Toyota" is used to keep the old customers. When it comes time to fix a mistake, they are now called "Gettel". read more

PLEASE BE AWARE of FRAUD from the financial manager named NOE. If you get a deal and meet this person as a financial person for you to sign someting, please request for someone else or read and ask very specifically about yout contract. First of all, I checked with the availibility with the car I wanted a day before and the day I'm visiting. And once I got there, they said, the car has not pass the inspection so it's not available anymore. Not fair nor making any sense at all, but I do know this happens at the dealer shop. Either it's truth or just a bait to lure people in. So, it wasn't a smooth start but I went through. I really needed a car for my work and living, the manager and I found a nice deal for me. Here is the part that you should avoid this shop or just this person name NOE. He was very nice and he was training another person names Luis. To be honest I was not comfortable with the situation but Luis is a nice guy and I wanted to suppot him as well. The problem is Noe lied to my face and when I received the copy of paperwork, he charged more than $5000 to my finance plan. And on the contract it clearly says "seller must identify who is paid and describe purpost" about the charges. Clearly Noe did not mentioned any of those. And he even added a feature that I did not want to add because it's too expensive. I asked a question about a warranty that covers scratch, and he found something and gave me the rate. It was too much for me so I rejected to add it. And according to Luis it's in there. I only added their warranty plan because Noe said "It's only a couple of dollars a month". It was around $200 over 45 month. So, I was expecthing around $4 a month. It seems a fair amount for the warranty service, so I asked him, It's only a couple of dollars more on top of the price of the car?" And Noe said "Yes." That's why I signed for it. And while I was signing a lot of papers I tried to look for some pages with numbers just to make sure but I didn't really see it and Noe did not explain anything about extra charges. Ok, maybe I can just call them and talk about it and fix it right? That is exactly what I'm still trying to do and it's been a week now. At first, I though this was a mistake or something. So, I wanted to talk to Noe about it and fix it. And he never gave ma a call nor leaving a message. Instead I had to talk Luis about this and I did not hear anything from Noe. I even talk to the manager and nothing happend. Oh, actually something did happened which made me feel more suspicious. Since I have a very tight schedule, I always gave Luis or the manager my available time. And funny thing is, I get 3 or 4 phone calls from unknown number like 15mins after my lunch break or today it was 30mins earlier than my lunch break and now Noe is telling the manager he tried to call me and I did not answer. How stupid does he think I am? I feel very offended. I feel so bad about myself now. I tried to believe him and thought it was a mistake or something. But now that I know he is purposely avoiding me because there is something fishy going on. How hard sending a text message to a client? How hard is it to find a time to call a client within 6 days? when the client conveniently provided the best time for him? I don't think the entire store is involved in this fraud. Overall, my experience with the shop was very good. Except for this person triying to rip me off. Again, Please ask the name of the Financial manager. He did not even introduce himself when I was there. I had to ask his name to Luis after this issue. I think he did not introduce himself for a reason. So, Please ask the name and if the name is Noe, please, PLEASE! request for a different person or ask the manager, or just be really careful. I don't want anybody to experience this. Thanks for reading. And thank you for other staffs and maanges who tried to help me with the situation. read more

Took my car in because my Apple Carplay USB port would not register with my Iphone. Tried numerous things beforehand to avoid taking it to the dealership.. Different Cords Testing fuses Updating Software Etc. 5 hours waited in the lobby, their appointments online mean absolutely nothing in terms of wait time. And when my car was finally presented the total bill to fix Carplay.. i'm in need of a brand new radio unit.. a $4,372.88 radio head unit.. to simply get access to Apple Carplay... Then, my car was just "ready to be pulled around" for 40 minutes.. with multiple workers sitting around outside.. Finally I get my car, drive off after dropping a whopping $212 diagnostic fee, just to have to pull back over because these intelligent hard workers didn't re-latch my hood. I've seen mcdonald's provide better service. Cmon.. read more

Gettel Stadium Toyota - Hood un-latched right after service. - Car Dealers Near Me - Tampa, Florida

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I had a wonderful experience buying my car here or however, five years later I had a small leak in the front passenger floorboard that was an air conditioning hose detachment. I am seventy years old and I was on vacation on the West Coast and by myself when I brought the car in to have this hose reconnected. I got a text with an $8900 estimate to fix it because they wanna tear everything out out of the car claiming it was flooded claiming there was mold claiming there was organic growth and absolutely scaring the hell out of me that my hybrid Battery was in jeopardy. I called my mechanic at the Toyota in Saint Augustine and he told me that that probably was not the case to get the hose repaired and bring it to him and he would have it reevaluate it. He also advised me that my insurance should pay for an issue of this nature Gettel Toyota never mention that. I made a claim with State Farm and drove it to caliber collision who looked at the vehicle who said there's nothing wrong with this car. Nothing needs to be done. I drove it to the Saint Augustine dealership and they told me they went through the car bumper-to-bumper, and there was no residual water mold, or any pending gloom and doom to my hybrid battery. The only thing that they suggested just to cover my rear was an ozone treatment from any reputable person who details cars. I have made several complaints for the Florida attorney, general and Toyota corporation as this was a genuine fraud taking advantage of a single woman who is seventy years old by herself on vacation. read more

Amber was 100% efficient, helpful, and informative, from the 'get-go'. She was professional and upbeat. I appreciated her knowledge of the services and suggestions concerning my Toyota. Thank you, and I hope she receives this notice. Kind regards, Anne Moore Hall read more

2 hours for an Oil Change, a scheduled appointment. It was communicated that this would be in and out appointment. The frustration is how many people showed up after us and left before us. read more

Bad - see other reviews as the 1 stars are all accurate. 2 plus hours fo an oil change and rude staff in orange shirts. read more

Great experience at Gettel Stadium Toyota! The staff was friendly, professional, and made the whole process smooth and stress-free. I got a great deal on my car and everything was explained clearly. Definitely recommend this dealership! read more

Bad sales experience they do bait and switch pricing. Lie about services and support. Do not get your car tinted here they will do a bad job and wreck your vehicle in the process. ​ read more

I bought a used Rav 4 two months ago. A sensor and radiator fans went out after two payments. Cost me $2,343. So I am thinking they never ran diagnostic on the used 2014 Rav 4 before selling. I was to get a free rental car. They charged me the $50.00 I was to get back so in the end I still paid for the renta l fee in the end. I would not buy from the Gettal Stadium Toyota. I told them I would not send to them. read more

Beware that Stadium Toyota 5088 North Dale Mabry Tampa FL was sold in 2023 to out of towners Gettle Automotive. It is no longer the decent family place it used to be. For 22 years I was loyal to Stadium, took all my business there. No longer. Outrageous repair quotes: $ 897.03 for daytime running lights and $ 984.86 for four (16" standard, off-brand passenger) tires, not 20" Pirelli P-zeros (it's a Camery). How about $ 709.40 for brakes. Shameless behavior, this exceeds any reasonable markup we have come to expect from a reputable dealer service department. Employees are taught specific Talking-Points about inflation and supply-chain parts from China due to COVID-19. They are holding my keys until I pay their minimum diagnostic fee of $ 213.17. Then, there is a 3% service fee to pay with a credit card. Florida has a law prohibiting credit card surcharges. TL/DR: Beware Stadium Toyota service department. read more

Gettel Stadium Toyota - there is a 3% service fee to pay with a credit card - Car Dealers Near Me - Tampa, Florida

The service and sales experiences could've been better. The challenges faced at this dealership are consistent. Every aspect is for the betterment of the dealership at the expense of the customer. Customer service is poor, quality of workmanship is adequate. Every time we have our cars serviced at this dealership, something pops up wrong and needs repair within ten days of the service appointment. Every time. Service fees are added without explanation and when questioned about them, the reps give a vague description all while rushing the checkout process. If another Toyota dealership was close by, I would prefer to give a different location a try. This location is a consistent disappointment. Do better. read more

Gettel Stadium Toyota - Hallway to service - Car Dealers Near Me - Tampa, Florida

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So you bring the car for regular service you have a woman approach you to tell you all negative things about your car what usually goes wrong at 60k miles. If that's the case they should have recalls. She is a sales associate? This is how they approach people? Talking negative about your Toyota model to buy another Toyota model? Nor sure what type of Management approved this ridiculous non sense approach,. Not only people will not call any Sales associate but possible they will go to another complete brand. Amazing read more

Had a tire rotation appointment for 5:30 on a Friday. Called to let them know we were running 15 mins late, the guy on phone said that was okay. When we got there, the adviser asked if we could come in the next day. We were annoyed, but we understand it was somewhat our fault for being late. Though I do believe the person on the phone should've just rescheduled at that point. So we come back the next day and wait an hour. I then asked how much longer. They say 20-30 mins. I wait 40 mins. I go ask again. They said our car was just then being taken back and it would be another 30 mins. Oh, but we got a gift card! Completely useless on their part. We won't be coming back here ever again. Absolutely terrible service and communication. Make a farther drive and go to another service center. And don't even bother with an appointment here. read more

This dealership has the most unprofessional and incompetent service staff of any dealership I have ever experienced. No effort to repair issues or care for the customer. read more

they try to pressure you into buying unwanted warranties worst dealership ive been to

Amazing customer service. everyone is so helpful and nice. Will Fletcher is the G.O.A.T definitely recommend him when buying a car

Suann was great as my svc advisor. Helpful and pleasant Still waiting for some.parts so I have to go back but great dealership. My Sales guy Justin Damico was also really good. read more

Bill Sutton was great. Faster service than I had thought it was going to be. Bill explained what service I needed this visit and what I will need on my next few visits and when they should be. It was very helpful for me to understand. read more

Marcos Casanova is excellent, He knows how to make the best proposal according to your budget and he understands your needs perfectly. We thank him and the entire team for their quality work. read more

Great service by Eric and a very fair price for my trade-in and new Toyota purchase. I would highly recommend Gettel and Erick Skaughter!!!

I am very impressed with my new vehicle it's great in every way. Gas mileage is very good and all the latest specs and tech to go along with it. Overall had a great experience at the dealership Thanks again to Nancy, Adonis, and Jessica for all the help. read more

Gettel Stadium Toyota - Camry SE 2025 - Car Dealers Near Me - Tampa, Florida

What a disaster. Never again. They called to confirm my service appointment 3 times. I mistakenly thought that meant they had their act together. I waited at the service desk for 15 minutes before the representative told me I was on the wrong side and to go meet someone at my car who will send me to the other side. 15 minutes later, I am at the new service desk. He told me my new key would be $500 ($300 for the part and $200 to program.). He also told me they didn't have any. I said "but this appointment is for a new key? Don't they check inventory when they confirm the appointment?" He said "well, did you tell them to order it?" Huh? I shouldn't have to. So 90 minutes of my life gone, time off from work, and no new key. I'll never come here again. read more