Service was very slow and unorganized, no one greets customers upon entry and no one is moving with…read moreurgency. Not even sure why they are needed for DMV purposes, I had a much smoother experience at the ACTUAL DMV when getting my Real ID versus this place that seems to charge a person for everything they do as far as printing your documents, there are all these fees listed in addition to what you need to pay for via your actual vehicle. I'd say use thr online services or go directly to DMV and for insurance call someone get some quotes and save yourself a lot of time over dealing with is Angency it seems to be more stress any money than if you have a dedicated appointment with DMV or a Insurance Broker who sets an appointment vs having all the customers standing around and asking who is next etc. Definitely could use some improvement.

Literally go anywhere else - this place is terrible. Their staff's rudeness is only trumped by…read moretheir incompetence. Had so many issues so will only write a few: 1. In total it took almost 6 months to get my plate (antique plate and then a vanity antique plate). PennDOT does take a while on these but about half that waiting was because of general incompetence on the agency staff. 2. When my first plate arrived they called the wrong number to let me know it was ready (they had called me a few weeks earlier because of another screw up on their part so they had my correct number - just dialed it wrong the second time). I called them 2-weeks after my plate had been sitting there and they said it was "still processing at penndot". Reached out to my local congress person 2-weeks after that to see if they could contact PennDOT directly and they did and PennDOT said they shipped the plate out the month prior. Called the agency again and they said "yes it's here - we called you a month ago to let you know" but again they called the wrong number. So they both called the wrong number AND didn't tell me the plate was ready when I called them. Additionally every time I called and asked for an update they said "we'll call you when it's ready" and acted very annoyed. If I didn't keep calling in I'd probably still be waiting for my plate. 3. PennDOT made some mistake when processing my vanity plate and had to redo it - again had to call the agency to have them call PennDOT to see what was going on - if I hadn't I probably would never have gotten the plate. They had to resubmit the paperwork but at this point PennDOT had increased their rates so i had to pay more on top of this. 4. Generally they just don't know what they are doing, are actively working to get things done with the government agencies they work with, and overall just act annoyed when you try and get more information from them. One mistake here and there is annoying but not the end of the world - this was different - this was systemic incompetence that is not worth the headache or risk.

Changes are so easy with mccollum and they don't try to upsell you on anything. I like going…read morethrough periodically to see if we're missing anything from our coverage. Knowledgeable staff who is out to save you money.

Had used Erie for four years with both auto and homeowners insurance but as soon as I had to make…read morechanges due to COVID - Brian canceled my policy with just a letter in the mail and several attempts on my end to call and email him were not returned.

Cant express how happy I am to be joining State Farm. MAGGIE is my rep and I cant express enough…read morehow helpful she's been throughout the enture process. Everyone knows how difficult it is to find rates and go through the process of shopping for insurance. Well MAGGIE didnt make it difficult at all. She was kind, respectful, listened and above all treated me not like another "sale" unlike my previous insurance provider (Simmerxxx). She even took the time to speak with my current insurance company to make sure they were processing me out the right way. No regrets here at all and im looking forward to thus new relationship with MAGGIE at state farm.

I recently purchased auto insurance with State Farm and worked with Derek Holliday. Derek was great…read morefrom start to finish. He made everything clear and got me coverage at a great price. I would definitely recommend talking to him if you are looking for insurance.

Courtney has been the most Profesional, Courteous, and Informed person that I have ever had help me…read morestraighten out any policy issues that I have had with State Farm. Her hospitality is what has kept me as a customer.

From the owner: PA-355822 The Bill Weychert State Farm Insurance proudly serves the Philadelphia and surrounding…read moreareas with Insurance and Financial Services. Contact our office today for an Insurance review to see where we can help you with your Auto, Homeowners, Life Insurance and Financial Services. We are also able to assist small business owners with their Commercial Lines of Insurance. We would love the opportunity to help earn and serve your business.

Extremely unprofessional. Cancelled my insurance with her and she refused to send me a written…read morenotice of cancellation. Even gave me attitude when I asked for it multiple times.

I want to personally thank Latoya Taylor for all her hard-work. I was moving into the state and…read moreLatoya answered every question in a timely and professional matter. I will gladly be her customer for life! Thank you Latoya!

Over two years for a claim. One more form, one more call, one more piece of mail…read more They never want to pay. My father passed in 2017 and they stalled so I gave up. Then they began sending me letters for the claim. But now, no matter what I send, it is never enough. Today the agent told me 3 wrong things at the very start of the call. The policy was surrendered, privacy had not cleared, and the policy number must be wrong. I was reading from THEIR letter from 10/10/2023... The agent agreed they were wrong and then told me about the policy history, but still would not say how to move forward. Just keep the money and stop bothering me. Maybe they had a good rating in 1963 when the policy was opened, but you should shop around.

Go ahead. Give them a call. You'll thank me later. Not only is Brian Karakaedos a great guy to talk…read moreto, he's a wealth of knowledge and has a ton of insights about the insurance industry in general. I left the conversation 1) knowing a lot more, 2) enthusiastic about insurance savings, and 3) wanting to take the guy out for a beer. Not sure how it gets any better than that.

From the owner: Contact my Agency to get a Quick, Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. As an Allstate Agent in Philadelphia, I know many local families. My knowledge and understanding of the people in this community help me provide customers with an outstanding level of service. I look forward to helping families like yours protect the things that are important - your family, home, car, boat, and more.

Absolutely infuriating customer service experience. After closing my fitness studio in the Spring,…read moreI followed all the necessary steps to not renew my policy in the fall. They continue to refuse to close out the policy and are still sending me invoices for a policy which I never renewed or enacted. Just got off the phone with one of their reps who also refused to do anything. At this point I've turned over the matter to my attorney.

Horrible customer service. The claims "professionals" do NOT return emails or phone calls…read more Countless calls were made and emails sent with out response. Joyce and Shatell in customer service were very dismissive and didn't want to help. Dumping me to voicemails. Alyssa is their manager and didn't have time to take my call. her direct 610-617-7765 I waited on hold for 40 minutes for Amanda Mendez 610-538-2714 amanda.mendez@phly.com I spoke with Rosemary in customer service. She told me I would be connected to Stephanie Verbraken 913-242-3153 stephanie.verbraken@phly.com I was dumped to a voicemail. I called back in and spoke with Ebony. Who left me on hold.... AVOID THIS INSURANCE COMPANY AT ALL COSTS