Ceasar was extremely knowledgeable. He helped me understand the proper way to water my trees and…read moreexplained the need to have them trimmed properly. The workers did a good job and cleaned up very well.

We were very excited to purchase our two Pygmy palms. Implantation was June 3. After a few days…read morewe noticed the trunk of one of the palms was leaning very far over, and there was fibrous root material exposed above the ground. On June 6, both I and my husband (who was out of town at the time) spoke with the salesman at Moon Valley Nursery. I indicated my concern and provided him with pictures and told him one of the trunks was very wobbly and leaning at such an angle that it was almost parallel to the ground. He told me that it looked normal and they could come out and put additional mulch on it. He said the wobbliness was normal as the roots hadn't taken hold. I told him the other palm was not wobbly like that and they were planted at the same time. The other palm was doing just fine. I reiterated that it just didn't look right to me. He conferred with his supervisor and told me that his supervisor also said it was fine and looked normal. I felt reluctance on their part to come out to inspect it. There are also many palms in my neighborhood, none of which looked like this. Including my other palm. Midway into the next week my husband was in the yard and a landscaper stopped his truck and approached my husband, commenting that there was something wrong with the palm. He said he was familiar with them, having planted many, and it didn't look well. We phoned Moon Valley again and waited for a return call at which time we relayed this conversation and said someone needed to come out and take a look at the palm. This was on a Friday--nine days post-implantation. Our salesman said that a supervisor would reach out to--most likely Monday and schedule a visit. Monday came with no call. When we followed up, the story changed and we were told someone would contact us to "get us on a schedule." We were having other work done and opted to replace it the third week of June. We were given the name and number of the district manager and left a message for a callback. On June 18 (next day), he phoned us back and we shared our experience with him. He was very apologetic for the service we received and gave us the store manager's name, said he was going to note our account and take care of us. At that point, I asked for clarification on what "take care of us" meant. He said he would be having the manager refund us for the palm. On June 19, we finally got an email that we were on the schedule for someone to inspect the palm on June 25. We did not respond as we were waiting for a call from the manager and planned to address that inspection with her at that time. I followed up with the nursery on the June 22. The manager was off that day however, the man I spoke with said he would see about getting our refund processed that day. I asked for a call back to confirm it was in process. As you can probably guess, there was no call back. On the morning of the June 24, I phoned the nursery again. I asked if the manager was in. The woman who came to the phone was not the manager, and said they would provide an in-house credit. I told her that is not what the district manager told me would be happening; that I was specifically told I would get a refund for that palm. She told me that is not their store policy at which point I told her that she needed to follow up with the district manager that I spoke with, and that it was supposed to have been noted on my account that it was a refund, not a credit. I asked her to look confirm and call me back. At that point, we also left a message for the district manager to look into it on his end. No response from either the nursery or the district manager. Today, the 25th, we have texted the district manager to follow up, and phoned the nursery yet again. This time we have asked for the manager herself to phone us back. I have over 40 years in the financial and member services industry. I recognize great customer service when I receive it. There is definitely room for improvement from this company. The whole situation with the palm has caused no small amount of stress. I am hopeful that the refund will happen. I know that bad reviews travel further than good ones. If this is resolved to my satisfaction, I'm happy to edit this in the near future; for now I remain extremely disappointed and would not recommend this company.

Very, very easy to find what I needed and the soil mixes are fresh and as promised. I needed an…read moreacidic mix of my blueberries (you do NOT want to try to grow them in Phoenix dirt lol). Friendly staff helped me find that pink bag I needed easily. The plants are healthy and well-organized. The checkout area is easy. The heavy/duty carts are clean. The lawn/garden ornaments and hardscape items are pricy, but I won't complaint here!

I love to shop at this nursery. I have had really good luck with their flowers in the past. I…read morehave planted a couple trees as well. The staff is helpful and knowledgeable too. Prices are decent and no high pressure sales people to drive you nuts like their competitors.

I want to thank Moon Nursery for taking care of the rose tree that I was gifted and providing a…read morereplacement and key information to protecting this new plant. I want to make a special thank you to Bryce Mackey, for his professionalism and exceptional customer service. He made a difficult situation pleasant with a successful outcome. I highly recommend this Moon Nursery on Pinnacle Peak Road.

John and his crew arrived EARLY Thursday morning to beatr the heat and plant 5 trees here on 102nd…read moreln. In Peoria. Hope they grow big and tall for privacy next to apartment building I live. Thank you Travis and the rest of you guys!

Local family business putting more plants into our area, hope they stick around for many more…read moreyears! Love Richard's Garden Center!! It's awesome seeing what their product can look like in the future, as they have planted trees in ground many years ago! I bought a tipu from there at the same time as another nursery (more expensive) and the Richard's tipu significantly outperformed!! I bought it two years ago and it's a HUGE tree now. Just the other day I received a call back as my Hong Kong orchid had all the leaves fall off, very patient/good advice (most importantly gave hope it's not gone). Thankfully I am already seeing new baby leaves!!

While traveling to Phoenix ww were fortunate to get the plants we were looking for at Richards…read moreGarden Center. In addition, we received helpful tips on this particular olant..jackaratan. Thank yiu for your help. Will return in the near future!

Great landscaping shop for supplies and equipment, was finally able to stop by this location to…read morepick up some natural weed killer. I am excited to try this new product called Finalsan which I am hoping will soon replace Roundup and other glyphosate products that are finding that cause cancer and possibly autism. This location is huge with lots of options for other landscape tools as well. Nice people and the store is beautiful inside and out. Lawn mowers, trimmers, blowers, sprinkler parts, chemical, or any other outdoor supply you may need.

Great customer service. I ordered flowers for delivery to a friend and she wasn't home when they…read morearrived. Rather than leave them on her porch to wilt in the heat, they made contact with her and arranged to have them delivered first thing the next morning. My friend says the flowers were beautiful.

I selected this florist as they advertise themselves as a family owned business and I like to…read moresupport small businesses whenever I can. I was able to order an arrangement for same day delivery which I greatly appreciated. The flowers were delivered within hours and are just beautiful. Very happy recipients!