Checked several places and they pay the highest price for gold in the area. Friendly too. Will…read moredefinitely use them again.

Not worth the stop in my opinion, extremely unenthusiastic staff that seemed uninterested in…read morecustomers. Despite the photos you have about 5 feet you can walk before there's a couch blocking the remainder of the store.

they advertise for weeks and I get all excited because they're coming to this area and I can take…read morein all my coin most of it. I work I work long shifts. I went in there this morning when they I got there 10 minutes after they opened 20 minutes. I'm sorry after they open and then there was one person working a ton of people I had to be to work. I couldn't wait hours. I think if they advertise and they wanna do the roadshows they need to have more than one person doing it. They need to accommodate for the so that was poor business on their part. I am very displeased.

They're okay if you don't mind the extremely rude attitude from the worker there or sitting there…read moreall day. Or getting underpaid for your items, but besides that, it's great place to go.

I went to to The Showroom to sell some jewelry. I was treated warmly and with respect. Rick…read moreexplained everything to me and was quite patient. I recommend this store highly.

Where the girls have the last say. Great service! Always friendly and courtious! Thank you!​read more

Pay really low on gold... super arrogant too. I got offered 30% more by another place. Do not…read morerecommend.

Excellent service. Very knowledgeable staff. Highly recommended . Wide selection of jewelry.read more

They did a free estimate to constructor ring for me from scratch as well as pick stones for me for…read morethe ring. Excellent service.

I wasn't here at all in 2020. But now I've been in twice. They continue to have fantastic options…read moreand know a lot about current jewelry trends and past jewelry. They do make jewelry as well, so bring that older piece in and have it remade into something you want to wear today. Still family owned and operated. Update 90 2021

I was up doing business in Buffalo and found this jeweler. They were great to work with and gave a…read moregreat price on engagement ring and diamond earrings. No matter where I am at I would always consider Amherst Jewelers. Keep up the great work!

I took a ring there to be redesigned. (retail approx. $250) after several months and not hearing…read morefrom them, I went to check on the status. it was in his showcase and he was selling it! I asked how could sell something he did not own, he said he "thought" I sold it to him. of course he had no proof of this. also he never gave me a receipt for it initially. I was lucky to get it back. please do not patronize this business.

I cannot give this location a higher recommendation!…read more If you live in WNY do yourself a favor and shop here. This is a true , multigenerational family run business. My parents and I have made periodic purchases from them for decades. They have true jewelers who work there - not just sales staff. My most recent trip was for some replacement watch batteries. Several more convenient "mall jewelers " near me (you know the usual suspects) said they'd have to send out the watches - would take 4-6 weeks . Firths replaced the batteries in 30 min while I waited at 1/4 of the price. Fantastic service and outstanding value.

Firth's Jewelers is an amazing store. Everyone who works there is so welcoming and professional and…read moretreats you with the utmost respect whether you come in to buy a diamond ring or just need help fixing your favorite pics of jewelry whether it be real or just costume jewelry.They are a class act!

Everything went very well I was referred to them by a friend, and I had a good amount of Silver to…read moreturn in. There were 3 Gentlemen. Daryl, another fella sorry forgot his name and Harold the father / owner of the company. All three were fantastic, very honest and helpful. We did our transaction, and I received a fairly Large Check. I left the store and did deposit my check into the bank. then a day or two after that I went in for a major 4.5 Hour surgery on my back. spent a week in the hospital and when I got home from hospital, check was still not in the bank. The bank screwed up, and the check never got deposited and the bank knew their system screwed up. Unfortunately for me the Bank requested that I ask H.B Rice for another check. This is where everything fell apart. Once I started to deal with Harolds daughter (Who i feel sorry for Dad because he is turning the Business over to her and she is just terrible with people. I hope Harolds hard work after all these years doesn't go down the drain when she takes it over. She already feels empowered and above others. SO, i am now in a recliner and I have a back brace on and could barely walk across the floor without special equipment, and it still was almost impossible. I explained to her my situation and believe me it went in one ear and out the other. No Mercy, kindness or empathy from ROBIN. I'm telling you this is NOT a kind or caring person! I called and needed to speak with ROBIN because she was the person who wrote the checks. As always and I mean every single time she will answer the phone and tell you she has like 12 eyes staring at her and she is VERY BUSY! Throughout this ordeal I called to speak with her like 3 maybe 4 times and I kid you not She is always in a hurry. She has a wonderful way of making you feel like your really getting in the way of her success and she has 2.3 Seconds for you to explain your problem. I explained it to her and she immeaditly went right to "Oh No , I can not do that. I would need the check that she gave me in order to write another check. I asked her why she can't do a stop payment on that check that I no longer have because it was deposited in the bank and the next day it was taken out due to a problem with the bank. She was very insistent that I go to the bank and make them find the check so that I can return it. I told her the bank can print a copy of the check, but they would not be able to produce the original check. ROBIN it must be the original. Each time I called she went into her extremely busy and likes to display herself as important. I would suggest they move her much further back into a different room because the poor thing always has 6 to 18 eyeballs on her as she is speaking on the phone. Anyways Harold stepped in and went to the bank where they told him he can stop payment on the check and write another check. No Problem. They knew I didn't cash it (Or no one has) because the large sum of money was still in HB Rice account. They mailed me the check because i was in pain and trying to heal from surgery. Thank you Harold. I must say that my favorite part dealing with ROBIN was when she told me that she has gone way above and beyond for me. And she said you're going to have to take it up with the bank. I'm thinking are you kidding me. You see the money is in your account and I have NOT been paid yet (Banks Fault) but I said so what do you want me to do. Bank cannot do anything without another check. She refused and hung up on me. I called back and she would not answer my call. Like wow, I had one chance to deposit this check without failure and now she basically says oh well we are keeping the money. Of course, I am going to say we might have to go to court. like she had no idea what was going on. And she sounded like she held all the power, and she believed I would just whimper down and forget the well over $10,000. That is what I was dealing with. it's incredible. I could not believe what she was saying. I kid you not. She left me no choice what else can I do; other than we will have to go to court and then she lost it completely. She leaves me no other option Like Ok I guess I will forget about it. She is just completely unreasonable. I had a business for 37 years and employed 11 employees. The future does not look good for H B Rice. Maybe if they can convince her to stay away from people, I mean don't answer a phone, probably not even an email. Anyways I got the check, and it deposited I called to let her know it was all good and I was set. This was a day later, and she still wasn't taking my call. thank God Harold (A man with a brain) stepped in. Otherwise, there is NO DOUBT in my mind we would be going to court and Harold, and the other employees don't deserve that. Please call HB Rice and ask for ROBIN. she will tell you she is very busy and then she will provide the #of eyes that are placed upon her. Poor thing. Sorry Harold You built a beautiful biz. Convince her to go elsewhere! Dan .

Doesn't return emails requesting an appointment. We will look for other outlets to review a handed…read moredown collection, which may be worth nothing or something.