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    Kass Management Services

    1.5 (10 reviews)

    Services - Kass Management Services

    Property management

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    Ask the Community - Kass Management Services

    Bear Property Management - Daughter deposits keys per instructions by Tony and Rick, with a paper note with our address.

    Bear Property Management

    (16 reviews)

    We have been working with Chantel from Bear Property Management to find a place to rent. She has…read morebeen so nice and accommodating and willing to answer any questions. We never have felt pressured, and she responds to emails and phone calls fast. This company is extremely professional. All of the properties we have seen have been very clean and well maintained. I would recommend using Bear Property Management to anyone looking to rent or buy!

    A lot of misses=MISmanagement! A couple of months after signing on with Michelle, my daughter…read moreshowed me an alert that my rental was "off market". I called and Michelle said there was some sort of MIStake, she had been working on the listing earlier and that she would look into it. Then, a recent hire had unexpectantly quit and had mixed up a bunch of keys and Michelle could not identify which one was mine so Michelle came to home to get another. Several months later after discovering that my house was no longer listed for rent I began calling Michelle and left a number of messages for a return call, which she never did. Eventually, I called Middletown Police to request an escort to Michelle's business so that I could retrieve my keys. Michelle told the police that it was all a 'MISunderstanding" as she thought I had fired her and that she had MISplaced my keys but was willing to reimburse me to have the locks changed. At the police officer's advice I went to Michelle's office, she reiterated that she could not find either of my keys and that she thought I had fired her because she had gone by the rental property and saw people inside. She wrote me a check and I left. It is a MYStery to me why she failed to contact me to verify that I had fired her, to let me know me know that she saw people (possible squatters) in my house, and to tell me that she had lost my keys and her intentions to replace them. The time spent with her to find a tenant for my property has ultimately cost me time and money. I MIStook her friendly demeanor for quality customer service and I MISjudged her level of professionalism.

    Hughes & Associates

    Hughes & Associates

    (4 reviews)

    Extremely Poor Communication and Mismanagement This company…read morehas been consistently deceptive and unprofessional. Communication was avoided for months despite my repeated efforts to resolve straightforward issues. I sent 12-15 emails and made numerous phone calls over a six‑month period with no meaningful response. The only way to get any action was to repeatedly confront the front desk staff, which no customer should be forced to do. Even then, calls to the front desk routinely resulted in being placed on hold multiple times. Staff appear understaffed and lack the authority or knowledge to resolve basic matters, which caused unnecessary stress and delays for me as a homeowner. What makes this situation unacceptable is that after months of their inaction, I am now being fined nearly $4,000 for delays they themselves caused. All of this could have been resolved early on with a simple phone call or email, had the company chosen to engage. This is a clear case of mismanagement, poor internal coordination, and disregard for clients. If they are managing your property, proceed with extreme caution. I strongly recommend avoiding this company altogether.

    There is no Customer or tenant Relations, In a Down economy Living Pay check to Pay Check this…read moreCompany wants us to replace the windows in our units becaucse Craked seals. Who has that kind of Money Now ???? Towed my car infront of my Condo Despite haveing No Signage Posted !!! I am guessing they need some operating money so they fine all of us owners. Poor Operation !!!!!

    Kass Management Services - propertymgmt - Updated June 2026

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