Opsahl-Dawson evidently bought out my previous accounting/tax-prep firm at about the same time I…read moreneeded to get my IRS taxes prepped for 2024. The resulting turmoil in that change left me with poor responses to my calls, my ability to be confident about whoever was giving advice, and where the responsibility for organizing and implementing the changes rested. Fast forward to 2025 tax-return prep: I needed a copy of my 2024 return for my new accountant to compare with my 2025 documents. The 2024 digital return was no longer available to me, and Ops-Daw hadn't sent me a printed copy. So, I called the Kirkland office, who said they'd email me a copy. Then a couple of hours later, I called again about the delay. Turned out that the Kirkland Office didn't have access to the Bellevue Office records for me, because there was a delay in their regional offices all the way to Vancouver. The good part is that although the Kirkland Office Accounting representative assured me that I would receive my document by "the end of the day" it arrived within the next hour or so! So, yes, I got another runaround and deflections and excuses, but I did get the promised document...even before the assured time! It's just sad to me that Ops-Daw's structure has evidently become so top-heavy that any kinks threaten to stall even a concern as small as mine. Their Accounting Department was great for my purpose that day. Butt: Their Corporate Big Britches don't seem to wear very well. BTW: my taxes are fairly simple and not of a corporate nature. So when Ops-Daw charged me over $900 for my 2024 return, that got me started thinking about a different accountant. Doug W. in Tacoma

Just moved to Longview last year and needed an Accountant to do my taxes. Called this firm and was…read moretold the starting fee is $1200! I am a senior on SS and can not afford that fee. I don't know of any people who would be able to go and pay that as a start fee. I moved from California and only paid $150 to have my taxes done. Yikes. No thanks.

I wish I could give them zero stars. I have been calling them for 2 months now, trying to get my…read moredeceased mother's original tax documents back after I had them do her taxes for 2023. I used them because they did her taxes in 2022. Then today, I get a bill from the IRS for $4,100 because they did my mom's taxes wrong for that year! If I lived in the same state, I would go there, but now I have to resort to having relatives go to their office almost daily just to get the documents back that I need for the estate! Absolutely horrible company with horrible customer service and they can't even do taxes right!

This is my first year using Banner Tax! They were quick efficient personable I was very pleased.read more

We have been working with the Futcher group for almost 20 years (business and personal). Over that…read moretime frame I have referred many people to them, always exceeding expectations.

We were told the cost of their services in the beginning and when we received the bill it was…read morealmost double the amount. They worked with us and lowered the first price but the second time we used them we were again told it would be around one price and it was higher.

Well, we are still cleaning up the mess made by the women at this location. IRS nightmare continues…read moreafter we filed our '24 joint return and trust return thru them. Amendment after amendment to correct THEIR mistakes. The latest--IRS claims they never received $3k owed on the joint return. We have wasted many, many hours dealing with the aftermath of these mistakes. We still expect to be audited for one or both returns due to the many amendments we've been forced to file due to their ineptitude. Buyer beware! These people are either uneducated in tax prep or just plain don't care if they make any mistakes. The only good thing I can say: our money paid to H&R was reimbursed. It took 3 months for that to come.

Last year the girl I got was amazing! Loved the experience…read more This year! WORST customer service ever experienced! Both in office on the phone and online.

I have used Jackson hewitt in the past so i decided to go to them again this year. I was very…read morehappy with the service i received. The only thing that i wasn't super happy about was that the fee went up from $330 that i paid 2 years ago to $500 that i was charged this year. I understand prices increase every year just like minimum wage does, but i wish they were a little more reasonably priced or that they told you how much it cost before they started your taxes vs telling you at the end after they were all done and had you signing papers. The guy was very nice and helpful, and did a good job, i will recommend my friends and family to go to JH but will be telling them about the prices up front as well.

Donovan is amazing! He is incredibly intelligent and knowledgeable. Also have to add what a delight…read moreit was working with him because he made such a stressful process actually fun. He has such a great attitude and very professional. He deserves a raise and promotion! I will see you next year Donovan

good job and thank you a lot for you time and help , being very informative and patient with my…read morequestions thanks Alexandria

Always get a response to my questions. Very efficient and good service. Appreciate their serviceread more

From the owner: Provides tax planning and preparation; accounting services; and QuickBooks consulting and…read moreassistance to individuals and small businesses.