This is my first year using Banner Tax! They were quick efficient personable I was very pleased.read more

I wish I could give them zero stars. I have been calling them for 2 months now, trying to get my…read moredeceased mother's original tax documents back after I had them do her taxes for 2023. I used them because they did her taxes in 2022. Then today, I get a bill from the IRS for $4,100 because they did my mom's taxes wrong for that year! If I lived in the same state, I would go there, but now I have to resort to having relatives go to their office almost daily just to get the documents back that I need for the estate! Absolutely horrible company with horrible customer service and they can't even do taxes right!

We have been working with the Futcher group for almost 20 years (business and personal). Over that…read moretime frame I have referred many people to them, always exceeding expectations.

We were told the cost of their services in the beginning and when we received the bill it was…read morealmost double the amount. They worked with us and lowered the first price but the second time we used them we were again told it would be around one price and it was higher.

Well, we are still cleaning up the mess made by the women at this location. IRS nightmare continues…read moreafter we filed our '24 joint return and trust return thru them. Amendment after amendment to correct THEIR mistakes. The latest--IRS claims they never received $3k owed on the joint return. We have wasted many, many hours dealing with the aftermath of these mistakes. We still expect to be audited for one or both returns due to the many amendments we've been forced to file due to their ineptitude. Buyer beware! These people are either uneducated in tax prep or just plain don't care if they make any mistakes. The only good thing I can say: our money paid to H&R was reimbursed. It took 3 months for that to come.

Last year the girl I got was amazing! Loved the experience…read more This year! WORST customer service ever experienced! Both in office on the phone and online.

I have used Jackson hewitt in the past so i decided to go to them again this year. I was very…read morehappy with the service i received. The only thing that i wasn't super happy about was that the fee went up from $330 that i paid 2 years ago to $500 that i was charged this year. I understand prices increase every year just like minimum wage does, but i wish they were a little more reasonably priced or that they told you how much it cost before they started your taxes vs telling you at the end after they were all done and had you signing papers. The guy was very nice and helpful, and did a good job, i will recommend my friends and family to go to JH but will be telling them about the prices up front as well.