Being first time home buyers in the Bay Area can be extremely intimidating and discouraging as most…read moreknow it's a crazy market. Our excitement was quickly shifted to feeling overwhelmed. That's until we met Crystal. We were referred to Crystal by a friend really early on in our home buying process and I'm glad we were. We didn't know where to start! Crystal provided her time, guidance and experience to set us on the right path to get things moving. She is very knowledgeable and broke things down for us in steps to make the process feel more approachable and achievable. She kept herself available throughout the loan application process to answer any questions we had since we were brand new to it. This was all before we even started looking for a house! Once we got all our ducks in a row, we were ready to venture out into the hunger games of home buying, Crystal first off tried to get a sense of what we were looking for and our potential price range and location. We were primarily looking for a place on the Penninsula, but we were open to the East Bay. We definitely didn't make it easy for her as we weren't the most decisive. Still she managed to set up a bunch of showings very quickly on days and times that suited us (along with being in COVID appointment only times). After a few showings she seemed to really start to pick up on what we liked and what we were going for (I think before we even did!). Soon we were making offers. Crystal never made us feel pressured to go beyond what we were comfortable with, but she also will tell you what the she feels a strong offer would be. She also reviewed disclosures and told us what her thoughts were with each house we were interested in. I have to say we probably bought during the hottest time of the market and our overbids were sometimes getting obliterated. Still she kept us confident and stuck with us. She eventually had us take a look at a house that I thought we could never get due to price and location, but she felt it was worth a shot and it checked off a lot of things we were looking for. We loved it, made an offer and amazingly got accepted! She helped us get inspectors and also went over each form during the closing process to make sure we knew what was being signed. I don't think we could have done it without Crystal. We did meet some other agents prior to her and along the way, randomly, and they were just too pitchy, aggressive and some arrogant! Crystal is professional, knowledgeable, timely, but also down to earth. We always felt like a priority to her and she never requested any commitment from us. I'm glad we had her through this huge milestone to guide us through this daunting process and even happier that we made a great friend along the way. HIGHLY RECOMMEND Crystal Shetaya to be your real estate agent!

My experience with Crystal has come full circle after she successfully sold my home in San…read moreFrancisco, 5 years after she helped me purchase it. Crystal is one of the hardest working people I know. She adds grit, perseverance, and partnership. From the moment I entertained selling my home, Crystal was immediately present and available to answer any and all questions I had. As this was my first home selling experience, she would walk me through each step, explain, and ensure I made sound decisions. Even if she did not have all the answers (IE San Francisco ordinances and requirements), she took it on herself to find the answer and ensure a prompt follow-up. Before listing, Crystal leveraged her expertise and network to ensure the home looked top-quality. From simple repairs to repainting, and staging, I could rely on and trust Crystal to handle the entire process on time and within budget. Once listed, Crystal would provide daily updates on the process. Her communication was stellar. Crystal was also very data oriented, using metrics to make an informed decision. I really appreciate this approach as the area I was selling in had very few comps making it difficult to price. She would dig up the data and present it to me. Despite interviewing multiple agents, many of them from well-known and big name brands, I knew I wanted to support Crystal because I could trust her to keep my best interest in mind. My home sold well over list which I attribute a great deal to Crystal. Crystal is not only a great agent, but a fantastic person. I would highly recommend her.

Mindy was an absolute pleasure to work with and made the entire process feel so easy!…read moreShe's incredbly knowlegable of the area and reassured us every step of the way. She has great negotiation skills and gave us the best advice to buy our first home. She helped us stay organized while we were in escrow with an amazing spreadsheet! This really helped us all stay on the same page and have the most updated information. When she says you can call or text her anytime she really means it! She was super responsive to all our questions and concerns, which alleviated a lot of stress for us. I can't thank her enough for all her kindness and helping us finally get a home we could afford in the Bay Area!! I can sing her praises forever and would highly recommend Mindy to be by your side.

Mindy helped us sell our home after we decided to move back to our hometown. Her communication is…read moreclear, she's organized, and she always answers all of our questions throughout the end to end process. With her help and guidance, we were able to sell our home for more than we were expecting, especially considering the circumstances (ie: relatively stagnant prices for townhomes, multiple properties for sale in our community, finding out our balcony was completely rotted, and minor updates that needed to be taken care of). Everything went smoothly and it's all attributable to Mindy and the rest of the team. We can't thank you enough for all of your help, we really appreciate it!

We feel so fortunate to have worked with Suzan Bakalova, KW Advisors - Burlingame Relator. She has…read morehelped our family find not just one, but a handful of wonderful properties over the years, and each experience has been seamless thanks to her commitment and care. Her professionalism is matched by her genuine warmth she listens, understands what matters most to us, and always makes us feel supported. On the Peninsula, her expertise is second to none. She knows the neighborhoods inside and out and has guided us with insights that only come from years of experience and dedication. What stands out most is how much she truly cares about her clients. It never feels transactional; it feels like she's invested in our happiness and success. We couldn't imagine navigating the Peninsula real estate market without her, and we recommend her wholeheartedly to anyone looking for a trusted partner in their home journey

We couldn't be happier with our experience with Suzan. Suzan is professional, responsive, and…read moreincredibly determined. She went above and beyond to help us secure our first home. She guided us every step of the way and made sure everything stayed on track. We're so grateful for her hard work and highly recommend Suzan!

Yvette Teng is the realtor you need! My spouse and I were looking for our first home together and…read morewere satisfied working with Yvette through this new adventure. We wanted a verified and authentic realtor that was reputable and found her! This review is not solicited; it is our honest review after four months of working with Yvette. BACKGROUND: - We were first-time home buyers in the Bay Area and needed a realtor with an experienced reputation. - We had a lot of questions and were very picky about finding a home; we did not want a house near a graveyard, school, and within earshot distance from a train. Yvette was very accommodating and patient with us in finding a home with these requirements and big-picture questions throughout the process. - We spent a few months touring homes with Yvette until we found one that met our standards and price range. - Yvette and her team helped us understand what was happening every step of the way. - This home purchase and escrow was completed before the National Association of Realtors July 2024 settlement on who pays buyer commissions. QUALITIES: - She had a high level of knowledge of the current housing market and the neighborhood we were interested in. - She frequently sent us great matches for what we were looking for. - She pointed out subtle things that we would have missed but were important for our decision process during home tours. - She was always flexible and available for home tours and phone calls. If she was not available for calls, she was very attentive through text messages. - She was strategic in setting and managing expectations on homes and the paperwork. - She was honest and transparent throughout the entire process. She treated the situation as if she were purchasing the property--she looked out for us and had our best interests in mind. - During the processes of the home search, bidding on homes, escrow and paperwork, moving into the home, and after moving into the home, Yvette was attentive and constantly checked in on us to ensure we were comfortable and informed. My family and I highly recommend Yvette Teng and her exceptional team. Home buying is incredibly stressful, but Yvette maintained a calm and confident mindset and kept our anxieties low. Her promptness, strategic mindset, positive energy, and knowledge of the market are why we will not hesitate to call Yvette when we are looking to buy again.

Yvette helped us buy a new home and sell our old one about three years ago, both in Hayward. And…read moreall in the course of a few months. Her work was amazing. From guiding us through the complex process and timing, to referring us to good contractors, to listening without judgement to our concerns along the way, to preparing our previous home for sale, this lady took care of business and got the job done everytime. Highly recommended.

I was under the pressure of selling and buying a home under a very tight time frame and Belle made…read morethe process seamless for me in a hugely competitive market. She was extremely professional and knowledgeable. She uses multiple marketing channels to market my property and was able to bring me multiple offers, along with the highest selling price in my neighborhood. She was always responsive by answering any of my questions immediately and she keeps me informed if there is anything that needs to be taken care of. Also, the communication and level of organization is phenomenal! EVERYTHING was executed as expected and more, with no surprises. -T. Nguyen

Belle was amazing to work with when we bought our house in the Bay Area several months ago. She was…read morepolite, proactive and most of all persistent! We took our time and looked for houses for many months and Belle was very patient and helpful throughout the process. If it weren't for her, we would have given up. She showed us so many houses and we were so picky but finally found a house that we loved and she held our hand the entire way, closing the deal and working everything out. We are so grateful to have Belle by our side. If we ever decide to sell or buy again, we will definitely go with Belle - it was such a pleasure working with her!

The purpose of this review is to highly recommend Ines Eiras with the sale of your property. She…read morehelped with the sale of a property my very elderly father owned. She was very sensitive to his needs and that of his family to make the process as seamless as possible. She was very gentle and patient with my father's questions and needs, while maintaining the utmost of professionalism. She was very transparent, timely, and communicative all along the way. She is very proficient in dealing with trust properties as ours was. You will be in very good hands with Ines!

We met Ines when we randomly wanted to look at a townhome for sale that she had listed in Downtown…read moreSan Leandro. Not only did she return our call, but actually drove from Hayward in 15 minutes to show it to us! Amazing. A great first impression. The townhome was not for us, Ines was kind, professional and kept checking in. Ines makes you feel like she's known you forever. She is so detail oriented and doesn't miss a beat. When we pinpointed that we wanted to live in SandPiper, she helped us think out of the box and we found a home, one that was not even listed! With her expertise, we were able to agree on terms of the sale! She guided us through listing our Oakland home for rent, as an active property manager herself, she knows so many good people to help get the job done. Even during such a difficult time as Covid-19, Ines Eiras kept abreast of the all the guidelines, making my families safety the top consideration. Over and over, she went the extra mile. If you are dreaming of a new place in the world, a home, contact Ines. You will be glad that you did, she is as good as it gets!

Working with Nicole was a pleasure. She has a wealth of knowledge regarding real estate. In my…read morecase, she was especially helpful in purchasing a condo in Livermore, CA that I plan to use as an income property. She was not only helpful in the transaction, but also in setting up the rental. I would highly recommend Nicole. She is extremely helpful, and she is also an especially nice person.

Nicole is an absolute saint…read more My father had a home in the East Bay that he needed to sell. Nicole was the second Realtor I met with. The first realtor I met with made me feel a little uneasy. Nicole was the complete opposite. She came to our meeting with documentation/examples, was super reassuring, and I felt very safe with her. My father was not an easy client, but Nicole was super supportive through every step, and she has a team for everything! She was able to take care of every detail - she had a team for the repairs, the inspections, cleaning, the staging, and so many things I'm sure I'm missing to mention! Even though it was my father's house, he is really 'hands off' and aloof, so Nicole was very helpful and patient with all of my questions, and very supportive through the whole process. I am so so so grateful for Nicole & highly recommend her! She and her team are the absolute best!

My experience with Judy was (regrettably) TERRIBLE, echoing what other reviews here have mentioned…read more If you know her, you know Judy is 100% shrewd, which is useful sometimes in an agent. But it's a different story when the shrewdness is driven by self-interest and accompanied by blatant deception and manipulations (how is she still practicing?). As her client, I expected honest candid transparency (since it is MY property), and hard work from her. I got neither. This is the third house I've sold in the Peninsula, so I'm no newbie to the process. But my god, I should have listened to the "warnings" I heard from others in the community. In the end, I picked her because I felt her shrewdness would help me get a better price. I was wrong and 100% regret choosing her. I knew I was taking a risk, and I have learned my lesson. Honesty matters in an agent-client relationship. I don't care if she finds a way to inflict revenge on me for writing this review. I feel it's a public duty to share my experience of someone who performs their job unethically. I didn't share this feedback directly with her because I knew she would feed me more lies to cover up what she did. She knows what she did. And she probably feels like she got away with it successfully. How many times will this happen before more clients speak up? It's absurd. For the amount of money I put her in her hands, I expected fairness, honesty and decency.

Judy just sold our home for us and we are over the moon!…read more I'm a working mom with 2 very young kids and felt like this would be an overwhelming project. She and her team helped make the whole process manageable by recommending great people and providing actionable checklists. I felt like I had a great advocate in my corner the whole time. Best yet, Judy had a strong vision as well as an adaptable and prescient strategy. The house is absolutely beautiful and there were some definite strengths, but it also had its challenges. She presented the house in the best light and found the exact right buyers for us. She and her team have such extensive knowledge of the area, the processes, marketing, but most importantly, they really understand human nature. She should teach classes at business school! We really hope we can work with her again.