Super disappointed with this practice. They do not take any MA marketplace plans, and they do not…read moreaccept self-pay. With so few dermatologists in Western MA, it doesn't leave us a lot of options.

I am so grateful to Dr. Sheila Greenlaw and Hunter (I don't know his last name) for their excellent…read moremedical care. They are not only very skilled health professionals as to surgical procedures, but are kind, caring, people who took time to explain to me what was happening, and make sure that I was comfortable throughout the appointment. We are so fortunate to have them and all others who strive to provide the best patient care possible. Thank you again!

I've been with Dr. White for at least a decade. I find her an extraordinary dermatologist who also…read morecares about my overall wellbeing. Her staff is wonderful - welcoming, friendly, and helpful. A first rate practice!

Hurry up and wait. This office consistently runs 1 hour behind. That's right, 1 hour!! Twice…read moreI've gone and been told to "wait shortly". 30 minutes later, while listening to a horrible TV station they have playing garbage, you are shoved into another room where nurses pop in and out changing out tools. Finally, after 50 mins from the start of the appointment, the doctor comes. Dr. White takes about 5 mins to review my skin, pays attention to almost no detail, talks formally and leaves. This is a total rip off. Where are the good doctors who see patients on time intentionally, and have an interest in what they do? When did this become a business, and only a business? Never will go there again - obviously.

The staff members are friendly and very accommodating. Things I didn't like-- no reminder calls,…read moreand I felt like the appointment I had was really in and out in a flash. I Was having an itchy mole and I wasn't really told why it was itching and what to do with it. I was just told it looks fine and I wasn't even coached on sunscreens. He basically came in, examined me stripped to my skivvies and told me that everything looked fine. :-/

I went for my first laser session last week and had a great experience. Ali made scheduling very…read moreeasy and made sure I knew exactly what to do when I arrived. Blyth was extremely knowledgeable and explained everything thoroughly. She was patient and made sure I was fully informed before deciding to move forward with the laser session. During the session she had an excellent bedside manner and was gentle and competent. I was nervous about tattoo removal but this team made it such a comfortable experience that I am excited about the process now!

Great experience. I sent a text when I arrived and they met me with an additional mask. I was the…read moreonly customer inside and the place was extremely clean. The owner was there and in charge of my first visit. He explained everything thoroughly and allowed for as many questions as needed before we started. It was pretty painless. They gave an amazing discount for getting two done at once plus a referral discount. Amazing experience.

If you are a person of color, please do not go here. The tech (Stephanie) has no idea how to work…read moreon hyperpigmentation or melsama. The Photo Facial IPL was recommended by her and was the worse experience of my life. My scars are worst than they were when I went for the procedure. I was told to come for 3 sessions! The 1st was a disaster! I came back for an emergency follow up because my face was so damaged with Dr. Alcroft only to say this at my visit "this is normal and use Aquaphor - it should clear up in a few weeks". I was told that this was to be a quick and easy procedure? What? I had 3 degree burns on my face and that's all he could say?!! Oh did take a picture? I am still recovering from this and have been going to an excellent dermatologist in the area who has been working with me to repair this awful damage. Be aware if you have darker skin! DO NOT GO HERE!!!

I've had many, many facials and I definitely rate Stefiny as the most talented of practitioners…read more Her intuition, skill, and overall energy is unparalleled. I highly recommend Darcy for more aggressive treatments like IPL and microneedling. I honestly look forward to seeing the people as much as getting the treatment!

All of the nurses, doctors, even the front desk employees were nice. The er doctor who I was…read moreassigned to was very knowledgeable and even reassured me. He was very nice and kind. He explained everything well and answered all of my questions. He even let me know that it's difficult to find a pcp here in ma. He told me to come back to the er in the meantime if any problems arose (which thankfully I didn't need to) until I found a pcp. He told me to call around for a pcp and to take whatever next available appt was available, which ended up being 4 months later for me. This was my experience, yours could be different from mine.

This hospital's emergency is not resource to the western ma community. Zero effort, zero concern or…read moreregard for your situation, zero involvement in understanding your medical emergency or how they can help relieve your immediate situation. I woukd avoid this northampton hospital at all costs.. my wife has been laying facedown in the lobby on the floor fir 45 minutes with zero cincern from 5 woman sitting behind the check in glass. Somehow we need to wait until a bed opens up in this recently expanded hospital that seems to be void of effort or concern.

Jerald Feinland is my doctor and he is wonderful. He has treated me for 25 years, and I brought…read moreboth my daughter and my mother to him. He is kind, competent, and flexible. While being professional he also has a sense of humor, which I appreciate. He takes my concerns seriously and submits the requests that I have for referrals or prescriptions in a timely way. I highly recommend him. And I have found the other staff at VMG to be professional and polite. Yes, there can be long wait times on hold and in the office, but many primary care doctors have left the field due to the problematic health system, so let's treat the ones who have stayed with some respect and appreciation!

The one star is for the friendly receptionists. The doctor diagnosed me with anemia and did not…read moreprovide any treatment, only a two-week follow-up appoitment. The disease is lethal if not treated timely. Please avoid this practice where the medical staff is incompetent and unempathetic to the patient's conditions.