It was disappointed totally. I do not recommend this shop at all. The worst experience ever. The arrangement does not look like the photo in the website, that is photoshop. I ordered one week ahead for Valentine's and they never delivered on time. I called and they said that their florist called out, it is a bad service and bad quality. Don't waste your money and time. They ruined my surprise. read more

I received a Beautiful bouquet of flowers from my coworkers this week from Katherine's Florist! Just a wonderful group of fresh flowers. Can't say enough about how great I felt after receiving them. Will definitely use this florist again for my next purchase. read more

Called Katherines to place an order to send some flowers for my mom on her birthday since I live in Texas. Terry (sp?) was so nice and accommodating. The flowers were beautiful and she was so happy. I was worried they wouldn't be delivered on time as most flower shops run behind but I told Terry that I needed them there before 3:30 and she got them delivered at 1:00pm. I will definitely be using Katherines again when I need to send my mom something in the future! read more

I accidentally called Katherine's after they closed for a last-minute boutonniere need and they answered (awesome surprise number one) and told me they could whip one up if I could get there in 20 minutes (awesome surprise two). I was shocked they were so accommodating considering it was after hours and on such incredibly short notice. When I showed up I expected to buy whatever they had sitting around and instead they CUSTOM MADE one for me (awesome surprise three). I was overwhelmed with gratitude and the gal (Morgan) who helped me acted like it was no biggie. But it was a huge deal to me and she was an angel. My husband bought me flowers from here before (they were gorgeous) and I will go to them for all of my future flower needs. They are fabulous people AND florists. read more

Katherine's Florist - Loved the boutonniere that Morgan made! - Florists Near Me - Clermont, Florida

I've used Katherine's a few times, and been happy with both the service and flowers. On those occasions, I went into the store and talked to a gentleman who was very helpful, and gave great service. That's why they're getting 2 stars. Today was a whole different experience. I called to make an order, because I was out of town. The girl who took the order was not helpful, and honestly I got the impression that it was an annoyance to just take the order. I asked for an arrangement of sunflowers and purple flowers, in a basic vase and gave them creative liberty to make whatever they wanted. That was apparently too much to ask, because she said "what else can we use besides purple? We don't have many purple things right now". She couldn't suggest what she did have, only what she didn't have - which was what I asked for. I was still open to allowing them to make something nice, because they've done good work previously, but after telling them how much I was willing to pay for the arrangement, she tried adding a $10 delivery fee on top of it. Sorry... if I say I want an arrangement delivered for $100, don't try to give me a price for $110 plus tax. They lost a customer over the girls inability to communicate professionally, and if it weren't for the very different face to face transactions, they'd get negative stars from me. read more

Sent flowers for my grandmother 90 birthday. Did not deliver what I ordered at all! So very disappointed. Will not be using them again.

I moved to Central Florida from New York about 6 months ago. Every year for Valentines Day which is also my wedding anniversary I send flowers to my wife's office . Since she's in a new state and a new job with not many friends I wanted to surprise her at the new job with roses. Well I ordered them the beginning of the month of February and was assured they would be delivered on Valentines before 5 pm . Well to my displeasure and anger it didn't happen. I called them on the 15th and they apologized and said it'll be there today before 5 . And guess what no f....... flowers. I WIIL NEVER use them again and I suggest everyone take there business else we're. If I could post half a star I would. read more

-I ordered a $90 dozen roses with a vase just a few days before Valentines days to get delivered. -On valentines day, I called the business to confirm the delivery several times in the morning, mid-day and just before closing and no one answered the phone or replied to my email. -I then drove to the business after work hoping that someone would still be there and to my surprise the owner and employees were still there. -When I asked the owner about the status my order and whether it was sent out for delivery, she became defensive and confrontational. -She told me that she didn't know whether my order was out for delivery. -When I told her that I called the business several times and I got no answer, she replied that they disconnected the phones because they were busy and their priority are to service businesses first. -The owner has a nasty and defensive demeanor with customers. -My order was never delivered. read more

Katherine's Florist is great. I use them to send flowers to my mother and they never disappoint! Reliable delivery and quality service that always makes my mom smile. Worth checking out! read more

I ordered an Easter arrangement for my family in Clermont. I ordered Friday morning and was guaranteed that it would be delivered either Friday afternoon or Saturday at the latest. I picked an arrangement online and was told that it would be the arrangement I picked with one or two minor changes. My arrangement never made it before Easter or even on Easter. I just got a call from my family member at 10:00 PM and they said that someone left an arrangement on their doorstep. I was sent a picture and it in not at all what I requested and was told it would be. No one knocked but their dogs barked so they looked. Who leaves an arrangement on a doorstep at 10:00 PM. There was no information on the envelope even saying what Florist delivered the arrangement. Interesting how they left it on the doorstep, late at night and 2 days late with no identifying information. Assume they wanted to save themselves from a bad review. I do not recommend this florist. I should have at least received a phone call that they would not get it there on time. I worked for many years in a florist and understand the pressures around a holiday but feel that this was unprofessional. read more

This was the WORST experience with a florist ever. I ordered the arrangement on line for a very special person and their birthday. IT was never delivered on the date I chose. I called the day after and I was told she was just going to call me She never could find the residence, even though I gave her the address, phone# and my phone#. I never got a call to help with a delivery. She said they would try to re deliver the flowers around 1:30pm. The flowers got there 8:30pm. She said she would for free add a balloon Never got added. She said they would take the fall and explain it was there fault Never happened. I got no apology ,I got no price reduction, I basically was told "we are very busy" hummmmm Is that not a good thing.??? Please consider another florist if you want timely delivery and someone who actually cares about others celebrations with joy. read more

Thank you Katherine's Florist for the incredibly beautiful flowers for my friends funeral! They were so gracious when I came in; even though very busy! Worked with my budget and allowed me to choose the flowers. When I saw them I couldn't believe how full the arrangements were! They looked like I had spent twice the amount! All the flowers we're fresh and perfect. I will never use anyone else! Their work is over and above any florist I've used before. Joan Peters read more

I spent $78 to have a bouquet (designer's choice) delivered to my mother and, although she was grateful, the picture she sent broke my heart. A few carnations and other cheap varieties, about 20 stalks of leather leaf, and BLUE dyed roses. DYED roses! It looks worse than a cheap grocery store bouquet. I am not a picky person, but this was insulting. Such a disappointment. read more

Amazing service! Had had the great pleasure of working with Harold Morgan. My transaction was worked over a couple days as i has a special requests to make. The staff, especially Harold, was completely understanding and worked to help me get my romantic gesture off without a hitch. As a consumer, and also a manager myself, it is always so reassuring when you get to deal with an individual that is as invested in their business as Harold was. From email correspondence, to offering suggestions to help me pick the perfect arrangement for that special someone, and even a late delivery to help me with time constraints, Harold was with me the entire way. Thank you so much for your attention. I was incredibly nervous about the whole thing, and your kindness and professionalism has made me a customer for life! read more

Thank you Katherine's! I'm retiring to the area and moved my family down during the summer. My situation changed and I found myself stuck in NJ for an additional month or two. My poor wife! The flowers I ordered for her arrived in great condition and it brightened her day immensely. The arrangement arrived when you said it would and I couldn't be happier. read more

This is by far the worst flower shop EVER! There were 4 different arrangements that were purchased and delivered to my home on my daughter's graduation day (5/21/21). My daughter was Valedictorian of her class, and my friend wanted to surprise my three daughters and I with an arrangement. The arrangements were marked wrong, there were substitutions made that were not equal or greater value, the colors that were ordered were not the same as delivered, and not to mention one of the arrangement flowers never opened. We contacted the florist numerous of times, and spoke to Karen, Susan, and Galileu regarding the issues with the arrangements. We requested that a manager/owner contact us immediately regarding the matter. Karen advised Debbie was the manager and she would contact us, no one contacted us. Called back spoke w/ Susan, she stated that Debbie hadn't been seen for over a week. Susan stated that the managers are Carol and Diane, and she would have them contact us. The flowers were delivered on 5/21/2021 and today is 7/12/21, no one has contacted us yet. This is really bad business! Our satisfaction is not their number one priority. read more

Used to be a great florist, not any longer! I ordered an arrangement for Valentines Day, to be delivered the day prior as my wife was off that Friday. I requested an arrangement that included sunflowers and paid extra for an ornament. The flowers never arrived so I tried calling all day Friday but only got a busy signal. Flowers finally arrived late on Friday, keep in mind I requested Thursday, which was too late. My wife got a call at home from a co-worker. The flowers arrangement was ugly. Five sunflowers, two wilted roses, and no ornament. I finally went to the shop and was treated so poorly by the workers who told me it went out for delivery on Thursday and it wasn't their fault it didn't get there. Are you kidding me!!!! They took the arrangement back, told me they would mail me a refund check. Good thing I paid via credit card and was able to cancel as the check is still in the mail!! read more

i'd give zero stars if i could! i do not recommend this florist at all! i received my mother's flowers on the tuesday after mother's day and they were delivered dead!!!!! if you order online through anything like flowers.com make sure they do not use katherine's florist. they did not offer any refund or anything and could not bother to call her back after calling them to say they weren't delivered as promised. when calling them to tell them the flowers were not only delivered 2 days late they were dead the woman hung up on me. do not waste your money with this company. i will be contacting everybody possible including bbb. this woman should not be in business taking money from people and delivering dead flowers 2 days late and then hang up on their customers. this is not the first time my family ordered flowers from this company that were delivered dead but it will be the last!!!! save your money and contact clermont florist! you won't get dead flowers delivered late from someone who hangs up on their customers! read more

I ordered flowers and chocolate for my best friend in Florida. I live in Kentucky and was looking around for a florist to have them delivered on her birthday. I ordered them online the day before I needed them delivered. There was a hiccup in the time management of the order and she did not receive them by the time she got off work at 4:30 PM. They were delivered at her work. However, I called Katherine's and Harold (owner? Manager?) was very accommodating and apologetic for the late day delivery. Since she had left work and was home, Harold personally made another bouquet and personally delivered them to her at her home so she could have the flowers on her birthday!! Harold said now she will have two bouquets--one for work and one for home! I am so happy and grateful for the attention to detail and the customer service from Katherine's!! I will order again if I need flowers in the Clermont area again! Thank you!! read more

I would just like to say I regret not getting the name of the woman who helped me with my order but she had a very beautiful accent. Not only was she EXTREMELY kind and helpful but she went out of her way to make sure I sent my mom something that was outstanding for mothers day. After having an absolutely TERRIBLE experience with Clermont Florist, this woman showed me how a real business operates and delivered a breath taking bunch of flowers to my mom within such short notice. Which the hideous order my mom received from Clermont Florist she told me not to send her anything again cause the shops in FL don't have anything nice to send and I insisted it would be different this time and when she received this order she was speechless to how cute yet beautiful our Doggy Flower basket was. Thank so very very very much!! You guys have made this holiday a little easier on my family being that we are miles apart. THANK YOU AGAIN! read more

Katherine's Florist was great! A friend did something nice for me, so I wanted to get her something to say Thank You. I found this florist on-line and thought I would try it. I asked specifically for an orchid plant. They had one in stock. It was delivered to my friend in less than an hour. My friend sent me a picture and it was beautiful. I would recommend this florist to anyone and I will be using her again if I need flowers in this area. read more

I would just like to say Katherine's Florist in Claremont FL goes above and beyond as well as our outstanding local florist! Both are in the Teleflora network! After having an absolutely TERRIBLE experience with attempting the placing of my in-store order via our local florist, to the many contacted rude Clermont FL Florists (30 minutes of rudeness to our local floral employees, being placed on hold or hung up upon), I almost gave up hope to trying to send flowers to lifelong military friends, in bereavement. I was given the googled phone number of Katherine's number by our local florist to try to attempt to place a phone order from my home after a lengthy unsuccessful attempt in store with our local florist. The woman who assisted me showed me how a real business operates. Not only do they deliver to the area in question, she was extremely kind and helpful going out of her way to make sure my order was exactly what I wanted to be delivered to friends in the Groveland FL area. I regret not remembering the name of the woman who helped me with my telephone order but she had a very beautiful accent. Offered an email confirmation receipt and photos of my choices. Katherine's Florist certainly holds higher standards than their competitors and went above and beyond delivering results of breath taking arrangements within such short notice. Our friends will be speechless to how beautiful and fresh the arrangements appear. They certainly came through showing there are reputable businesses which still exist which are willing to go that extra mile. Highly recommend Katherine's Florist for their services for any occasion! This review is from an actual out of town customer. read more