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    Kathryn Connors, LAc

    4.0 (4 reviews)

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    8 months ago

    Poor service with no idea of what they are doing. Sorry to say but owner doesn't seem to be a professional in what she is doing

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    spa élan - Aromatherapy design bar used for massage services as well as our aromatherapy foot soaks

    spa élan

    4.6(12 reviews)
    5.2 mi
    $$

    $70 blow out. Live in San Francisco and if you go to a dry bar it is much more experiential- you…read moreare offered beverages on arrival, stylist ensures you are comfortable. My friend and I arrived and were excited- but the salon is dark and immediately we were separated into chairs were we could not see each other or talk. No offer of magazines- I don't believe there was music either. The stylists were very polite and very responsive via email in the scheduling. But again typically pay $40 - $50 for a blow out and it's worth it - the cost of a blow out at this salon does not mirror the experience or service you should receive.

    I really wanted to give them a great review as I love to support small business owners. I arrived…read morefor my appointment 10 minutes early. There was no one at reception to check in so I stood in the foyer for a minute or so. One technician ( giving a pedicure) saw me but did not greet me. I decided to step into the restroom and when I came back into the foyer- still no acknowledgment that a new client had arrived. I finally addressed the young lady giving the pedi to ask " is there someone I should check in with?" 2 more staff members came out of the office into the foyer- still no greeting or even eye contact. ( Way to make someone feel welcome...not) The young lady giving the facial was ok. I tried to ask " what are you applying now?" a few times but got very short responses. Lastly- paid for 80 minute treatment but only got 70 minutes... if this was the only issue I would not gave said anything, but when combined with the rest of the average customer service, I was disappointed overall.

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    Bubbly Foot Soak

    Kathryn Connors, LAc - acupuncture - Updated September 2026

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