I have been extremely sick for 2 days and knew I had the flu, so I called my doctor's office to see if they could call in a prescription for tamaflu for me. They said they dont do that, I would have to come in, and my regular doctor didnt have any openings so I had to see doctor Dolan. Fine. I will have my husband drive me and my 2 toddlers, who are all also sick but not as bad as me, to the appointment (because I am too sick to drive and we dont have a sitter). So now we have 4 people sick with the flu in their waiting room. Sounds great so far, right? Way smarter than just calling in a prescription durning the middle of flu season, right? So the nurse calls me back, takes my vitals and swabs my nose for the flu virus. Fine, whatever. Then the doctor comes in and wants to know what I "want?". Kind of weird thing to ask, but I tell her I think I have the flu and I would like tamaflu. She tells me I don't have a fever and I let her know I am taking dayquil religiously every 4 hours because I am very sick and it helps a little with the fevers. Then she asks me how long I've had symptoms. I tell her and she says that's longer than 48 hours and they dont prescribe tamaflu after 48 hours. Mind you, we are now at about 50 hours. I asked her why not, since I have read many times that tamaflu helps even if you start taking it after 48 hours. Her answer was "it makes people nauseous". Ok, I think that if that's your only concern you should let the patient make that decision. So after that conversation, Dr. Dolan says "your flu results will be done in a couple minutes". I told her I didnt see the point in waiting on the flu results because they wouldn't prescribe me medication anyway. All of the sudden she says that I might be a special case because I take steroids for an autoimmune disease that makes me more susceptible to pneumonia. At this point I'm wondering what's wrong with this woman. She goes on and on about how she wont give me tamaflu because it's been close 50 hours and it makes people nauseous, then literally her next sentence is telling me I'm a special case and I need to be on tamaflu. Anyway, she leaves for the lab results and guess what, I have Flu type A. She gets my local pharmacy phone number to send over a prescription for tamaflu and I ask her for a prescription for cough medicine. She says they dont give prescriptions for that. Fine. Can you reccomend an over the counter cough medicine? "We reccomend a teaspoon of honey". I asked her to repeat herself because I was in disbelief. She repeated "a teaspoon of honey". Listen lady, I already know you are a nut, but if you think I am getting up every 3 minutes in the night with coughing fits to eat a teaspoon of honey, not only will I not get any sleep but I will have diabetes by morning. Anyway, we head over to the pharmacy to pick up the tamaflu I had to suffer mind games at the hands of a doctor to get, and guess what. They didnt send my prescription to the pharmacy I specifically asked them too and gave them the number for. NOPE. They submitted it to my mail order pharmacy. So the kind people at the pharmacy called my doctor and told them to send over the prescription and cancel the order with the mail order pharmacy because my insurance wouldn't cover both. Cool. Except now I have to wait another half hour for my prescription. We wait a half hour, go back up, and they tell us my doctor cant seem to cancel my mail order prescription and they wont be able to do anything for me until the mail order is canceled. At this point I'm exhausted so we just leave. As we get in the car to drive home my doctor's office calls to tell me what the pharmacy people already told me, that they sent the prescription to the wrong place and they were not able to fix it and I about lost my mind. They made a huge deal about how many hours I had been sick and didnt want to give me the medication, but then realized they should, but instead of sending it where they were supposed to, they sent it to mail order where it would take literally DAYS to fill. I told them to cancel all the orders since "hours" seem to make a huge difference in efficacy. They had already wasted at least 2 additional hours at this point and I didnt even have the medicine yet. I just needed to rest and the stress was making me feel even worse. Done, right? Nope, 2 hours later I get an email from the mail order pharmacy saying that my order will be delivered in 4 to 7 days. Thanks Dr. Dolan and thanks to her super incompetent staff, I guess i will just wait and see if i get pneumonia. Oh, also, the staff at the doctor's office was apparently supposed to have me put on a mask so I wouldn't spread the flu virus to others in the waiting room with my horrible cough, and they didnt. Doctor Dolan told me that after she came into the examination room. Bye bye Saint Mary's! If this flu doesnt kill me I will be seeking care at another practice. read more

Don't even bother to make an appt with her. I was trying to establish a new PCP since I just recently moved to the Reno area and called 3 weeks ago to make an appt for June 2017 (the earliest I could get). Lucky for me, I was able to find a different PCP MUCH earlier (l saw them last week - a month earlier). So I decided to make a courtesy call to Katie Dolan's office to cancel my appt for June only to find out that they never had me scheduled and in fact Dr Dolan was going to take quite a bit of time off for several months around that same timeframe. The assistant who answered the call didn't know what to say. I told her 'THANK YOU VERY MUCH for making me feel better that I chose someone else to do business'. The YELP reviews speaks for itself. I was going to avoid them and just try her out but apparently they only speak the truth. Avoid this office with the plague. They obviously don't know anything about customer service. read more

I started taking my 17-year-old daughter to Dr. Dolan for depression, and it's one of the best decisions I've ever made. She's whip smart and empathetic without being schmaltzy. But most importantly, she's great with teenagers, who can smell insincerity and fear from a mile away. If you want to set your young person up with a doctor who'll listen to them and respect them as a whole person, Dr. Dolan is a great choice. read more

She walked into the room and didn't even greet my spouse or myself. She asked, "Why are you here?" No hello, I am Dr. Dolan. She doesn't listen and thinks she knows it all. I was very disappointed that she didn't know you could get gout in other parts of your body other than the big toe. Find another Dr. as she won't listen and isn't open to helping find out what is wrong with you. Very disappointed... read more

Amazing doctor! Excellent bedside manner, very thorough and caring. Highly recommend!