I had outstanding service for my procedure. They worked with my terrible insurance company. They…read morewere incredibly nice, efficient, and knowledgeable! I couldn't have asked for anything better! Thanks!!

I love almost everything about NNMC with one major thing - their call center! I had a procedure…read moredone in December and a few days ago I received a bill for what I was responsible for. The bill read: "Need to set up a payment plan? Call customer service at..." Hoping to do just that, I called the 800 number shown on the bill. I was on hold for 35 frustrating minutes until I got connected with a representative who's command of English is "not exemplary", requiring me to ask her several times to repeat things she said so I could understand her. Despite the bill stating that payment in full was due "yesterday" (Sunday 2/22/26), I was told my bill was not "finalized" yet and that she could not set up a payment plan until it was. I asked when that would happen and she suggested I "call back in a week or two" (meaning: she didn't know). Extremely frustrating!!

I had lunch the other day in the cafeteria. Everything is a fair price. You mostly pay for suff by…read moreweight. However, I got the club sandwich and I think it was just a little over six dollars. I can't find their menu posted anywhere in line, but it changes daily. There's also a really good little coffee cart. Rene makes the best coffee! #lunch #cafeteria #price #staff #sandwich #menu #coffee #cart #rene

As far as gyms go this one is perfect for us. It is very laid back with mostly older people. With 3…read morefloors in total, there's something for everyone. On the 1st floor is the main lobby, a kids center, salt water pool and changing rooms. They also have seperate mens and womens saunas and hot tubs in the changing rooms. The 2nd floor is where you'll find all the free weights, weight lifting machines, all the different cardio machines and a huge running/walking track. All your classes like yoga, spinning, Tai Chi and HIIT training are on the 3rd floor. There's a 7 level parking structure with minimal walking and badge access on the door. Fees vary by type of membership. With our employee discount the monthly fees are around $40 per person. A small eatery with pretty good eats is available and incredible staff awaits you.

I was obtaining a referral for an ENT specialist in Reno and was initially referred to a provider…read more Unfortunately, I later discovered that the ENT office no longer accepts Aetna, which created an unexpected setback. As a result, I had to call back a second and third time. Both Lacy and Caitlyn were incredibly patient, caring, and friendly throughout the entire process. They took the time to answer all of my questions, provided the information I needed, and promptly submitted a new referral so I could be seen. Lacy and Caitlyn didn't stop there--they went above and beyond by providing additional resources and helping me explore other options. I truly appreciate their kindness, professionalism, and willingness to help. Thank you both for making what could have been a frustrating experience much easier to navigate!

Our experience on the medical-surgical floor was appalling. My family member was placed in an…read moreextremely cramped room with two elderly homeless patients from a shelter who were belligerent, fighting, screaming, and yelling at staff. One used a bedside commode only inches from her bed. The environment was chaotic, frightening, and completely lacking in privacy. After we requested a different room, she was left in a public family waiting room for more than three hours. Basic requests for water and assistance with painful, bloody IVs were repeatedly ignored. Nurse Camille was rude, confrontational, and dismissive of legitimate medical concerns. When we attempted to escalate those concerns, Charge Nurse Grace supported Camille rather than helping us obtain appropriate medical attention. Most disturbing, Grace repeatedly refused and physically blocked our attempts to speak with the House Supervisor. She told us, "He will not come down for this. He is going to follow my leadership." She also responded to our concerns with, "It is what it is." A charge nurse should help patients access the appropriate chain of command--not stand in the way of it. The lack of compassion, professionalism, privacy, and concern for patient safety on this medical-surgical floor was shocking.

To my heart surgery medical team and facilities. I am amazed at the number of people, surgical…read morecenters and facilities to provide my immediate medical needs. Thank you for the care, skill, and compassion your associates have shown as I've navigated my heart‑health challenges. Their dedication has given me something truly priceless: more time, the opportunity for new memories, to also be cherished, with the additional days to live fully with the people I love. My brothers and sister, children, grandchildren. I am profoundly grateful for the work you do and the humanity with which you do it. Numerous hospital staff providers who personally serviced my needs: Nurse- Emma Jongsma RN CNA- Landry Super- Amanda Surgery center Cardiologist: Dr. BIDART heart surgeon Anesthesiologist- Dr Nicolist Asast Nurse- Angelica PRN Night nurse- Joice, Jeromy PS: Nurse Emma was outstanding. With her big smile and friendly demeanor she made the healing time speed by easily. The cost was alot, but thank goodness for insurance.

The medical center lobby was clean and orderly. Admissions clerk, Jennifer C, was friendly and…read moreprofessional. She had a good sense of privacy. Celina the lab tech, was pleasant and professional. She had good sanitary techniques. Lauren, the imaging check-in, was pleasant and professional. Kelly, the EKG tech, was personable and professional. Kelly, the x-ray tech, was friendly and professional. Both Kellys explained each procedure very well. There was a bit of a wait after the initial check in, but I was a walk-in, so I expected that. Once I was to each area, things went quickly. I highly recommend this medical center. There was ample handicap parking.

The best care I have received at any hospital I have been at, and there are many in multiple…read morestates. Compassion, friendliness- Western style, of course, empathy, full information, and full responses so you understand what is going on, or answers to specific questions, I would rather not go anywhere else. The best care I have received at any hospital I have been at, and there are many in multiple states.

I was there yesterday, 7/11 for a visit to the ER for my mother. She was feeling very ill and…read moreneeded to be seen. We got in very quickly. Everybody was very polite. The First doctor she saw was wonderful. Explained everything to her she was gonna get admitted, and she explained all the procedures that we're gonna happen. Next thing we Know. A different doctor comes in with different instructions. Very rude top of that the worst part, speaking bad about the other doctor that we had to seen. I had never been in the situation like that. I will never take my mother there again, or myself.

Located in the Dessert Highlands Subdivision in Sparks is this Business Center. Just off of Los…read moreAltos. The majority of businesses here are of a medical nature. However, I did notice in the directory a general contractor. The problem with this business center is that the names of businesses are not easily seen. Making it hard to locate the business you are looking for the first time. Located here are dental, eye care, medical centers, Dialysis, physical therapy, and more.

NICU (Neonatal Intensive Care Unit)…read more I now have experience with almost two dozen families that have expanded or began their brood at Saint Mary's labour and delivery department. Amazingly, they all sing praises to the doctors and RN's on that floor. I also know that the more complicated obstetrics cases are sent here. Sometimes via helicopter, if necessary!!! Wow! Sometimes things don't always turn out as easy as ABC. Due to pre-existing conditions or complications some babies need a little help after they're born. Enter the Neonatal Intensive Care team at Saint Mary's. The knowledgeable doctors and incredibly caring nurses at Saint Mary's are the best when baby is in duress. There is picture after picture on the walls of many of these babies and how big and healthy they are today. Miracle workers might be too strong a word. I don't think so. I recommended a neighbor use Saint Mary doctors and facilities. Her little girl ended up 6 weeks premature and so sickly they didn't expect her to live. I can't tell you what these women did, but right now that same little girl is turning cartwheels in the park by my house! I'm sold.

My daughter recently gave birth at St. Mary's and the experience was EXCELLENT! This hospital is…read moreso quiet and calming, from the location at the end of Arlington, there is basically NO street traffic and then once inside, the atmosphere is VERY calm and serene ~ just what new mom's and their families need! The nurses are sooo tenured, enformed and patient ~ Rebecca (30 years), Leann (15 years) and Mita (15 years) will ALWAYS have a place in our hearts! Thank you ladies for making this new chapter in our lives a VERY pleasant one!

The care my dad received from the VA ER was truly above and beyond. Dr. Davis was incredibly…read morethorough, compassionate, and took the time to convince my dad to stay so he could receive the care he needed. His professionalism and genuine concern made a difficult situation much easier for our family. Nurse Breanna was absolutely amazing. She was so kind, patient, and sweet with my dad during his entire visit. What touched me most was when she came outside on her lunch break just to comfort me while I was crying. Her compassion meant more than words can express. We are deeply grateful for the care, empathy, and support we received from all of the nurses and doctors during such a stressful time. Thank you for treating my dad -- and our family -- with such kindness and respect.

The medical support staff is very kind to visitors. The quality of care is good for being…read moreunderstaffed. The nurses really care about their patients. The outside gardens are beautiful. The VA gives staff amazing amenities that many hospitals and clinics don't offer. The signs and arrows in the hallways make it easy to know where you're going. And plenty of people will also make sure you know where you're going. There are plenty of activities to keep the residents busy and moving. And the types of care offered is extensive. They really do everything there as they should. It's nice to see our veterans still getting excellent care and not being forgotten about.

Convenient... easy access. They are not just an ER. They do…read moreall lab work and imagining as well. Just bring in your prescription during "normal" business hours. Appointments are not needed. As an ER... Have had to use them twice. Both at night. VERY efficient and professional. Had to have imaging done and they were able to bring someone over to do it here. Comfortable and qualified doctor and nurses. All paperwork was done bedside and submitted correctly. The only thing this ER does not offer that a hospital does is a pharmacy in house. They do send your prescriptions out.

I went there today for a common female issue. The staff was friendly and professional. Total time…read morethere was about an hour. I recommend.

I was a patient of Dr John Watson, at the South Reno location. The staff were amazing. Dr Watson,…read moreon the other hand is a waste of a medical degree. He changes meds/stops prescriptions , without discussion, and is arrogant and flippant when asked about it. I found another patients paperwork in my online charts, and when I couldnt afford to see referrals due to crap insurance he basically said I could do the referral of find another provider. I wish I had seen how many terrible reviews this practice had before I learned first hand how awful Dr Watson is.

I went in because my stomach belly button is bleeding. The doctor on call was very fast. Got me in…read morefor a CT and bloodwork. I had gone prior to that to St. Mary's. I was in 10 minutes out 10 minutes. They gave me an antibiotic because I have a red area near the belly button, which is most likely and some type of infection, but went to Northern Nevada after that I felt that St. Mary's was negligent and did not even take any bloodwork MRIs CT's to see if there was anything further they felt that there was no need so continue to feel worse later on in the day, the same dizzy nauseous out of my body and mind kind of thing. I'm sure it could be from the infection if there is an infection in the belly button so it takes time for the antibiotics to kick in understandable but then when I got the results back from my CT from Northern Nevada, it does state that I have a small abdominal tear in the belly button area so I am furthering what to do with this situation but I was very pleased with Northern Nevada, and the staff that night the girls at the desk were very kind. The doctor was kind listen very carefully and immediately ordered a CT which I was very happy with after I explained what happened with St. Mary's during the early morning that day went home feeling a little better knowing that I wasn't going to die anytime soon, but the problem is still there, and I am looking to follow up with a gynecologist and a gastrologist for the pain in my stomach and lower right growing area overall they took care of business and were able to leave me in the direction. I should go so that's why they get a four star and Amy, my nurse was awesome. Very kind. Thorough went over every explanation of the CT she went up and beyond she gets a gold star. Andrena Mansur