Today was not one of my better days emotionally or physically, and I came into my PCP appointment…read morefeeling completely burnt out. Before even seeing my provider, Stephanie Mackey, MA, made such a difference in my experience. Her patience, calm presence, compassion, and genuine care immediately shifted the energy of what had been a very difficult day. She took the time to get me situated, listened with kindness, and made me feel seen as a person -- not just another patient checking in. In healthcare, those moments matter more than people realize, and Stephanie's professionalism and warmth truly stood out. I'm deeply grateful for the comfort and reassurance she provided during a rough day. Thank you for having someone like her on your team.

I had a good experience with my doctor, but the front desk and office staff have been incredibly…read moreunresponsive and inconsiderate. I've been trying to get a simple form filled out for my employment onboarding and after nearly a month of calling and messaging nearly every day, I still haven't received it. Despite repeatedly explaining that this form is required for me to begin work, every time I call I'm told they'll "send a message" to the person responsible. Nothing ever happens after that, absolutely no updates, no follow-through, and no sense of consideration. As someone who has worked in healthcare, I would never put a patient through this. The lack of communication and basic respect from the office staff has been frustrating and honestly unacceptable. It's a shame, because the clinical care was excellent, but the administrative side is severely lacking.

Staff was fantastic, Nurse Practitioner Tina awesome and so was the nurse Danielle. I'm almost 70,…read moretook a bad fall. I'd go there again!

I could've give zero star for give me wrong RX and my fuck health gets worse so thank you…read moremotherfuckers! Especially thanks to Dr Laurence John Anderson who was there or one day and never there again! Don't trust those motherfuckers! Bitch I'm still not able to breathe properly because of you motherfuckers!

Dr. Graziani is attentive, compassionate, and truly grasps the situation at hand. If only it were…read moreeasier to schedule an appointment with her due to her full schedule! Nonetheless, staying connected through the Jefferson My Chart online platform has been very beneficial. Dr. Graziani is prompt in responding, and the helpful staff at the Jefferson Art Museum office contribute to a fantastic team dynamic.

I think it's kind of weird to review a doctor on yelp. Yelp seems built more for subtly trying to…read morecommunicate your personality while giving pithy opinions on businesses. Doctors are, you know....people. You don't want to evaluate them with the callousness with which you might describte, say, a crepe stand. On the flip side, choosing a primary care physician is hard. You have to pick a random name off of a list and suddenly that person is you go-to for every question and ailment. Unlike the crepes, other people's opinions could be really helpful for longer than a few hours... Fortunately for me, Dr. Graziani is a great doctor, so I don't have to stress about the relative ethics of bashing her on a public website. She is kind, thorough, smart, and gets an extra star for being the first doctor in awhile to take an invested interest in my nemesis, migraines. I'd recommend her. I am recommending her. That's the whole point of the whole thing. (note: if you are considering making Jefferson Med your primary care location you should know that they are affiliated with the med school and you might have students watching and helping during your exams. if this weirds you out, skip the practice)

I have a lot of trauma around medical experiences and this is the first doctor I've ever…read moreexperienced who listens and works with me. Vicky is a warm, knowledgeable, and HUMAN provider who expends every effort imaginable to be sure I can access medications and care. The new office is bright, airy, and open. There are some hiccups with admin because of the size of the practice, but I've always been able to count on Radiance through some pretty serious health issues. I am a chronically ill person and accommodations are never treated as an afterthought. Highly recommend if you are looking for an HAES provider, a chronic illness manager, or simply an understanding doctor who will listen to you.

DO NOT GO HERE. I could not possibly recommend this practice LESS. I have never had a worse…read moreexperience at a medical practice in my entire life. Because of medical neglect I faced from Vicky and Frances, I had a TUMOR in my knee go undiagnosed for five months. This was also after eight months of being on their waitlist. I was in so much pain, I was advocating for myself repeatedly, BEGGING over portal messages and voicemails for them to order me imaging for my knee, and was repeatedly left waiting for weeks on end only to be told no and that I needed to get physical therapy before I would be approved for an MRI. I finally was fed up as it got to the point I was in so much pain I couldn't walk, my knee was hot to the touch, and so swollen that I couldn't see my knee cap. I went to the ER and they said I would have to go to a sports med doc. I got a SAME DAY appointment with one (Dr. Adam Lyons at Still Medical Group was AMAZING). He called my insurance himself and got me an approved MRI the NEXT DAY!!!! Took five minutes. After my results came back and showed a tumor (not the ACL tear I thought it was) my sports med doc and both surgeons who ended up operating on me said if I had followed Frances' advice and done PT first I would have damaged my knee so intensely it may not have been repairable. Thankfully it was, but I am still dealing with ongoing chronic pain now as a result of how invasive the tumor was and how it completely took over my knee. Multiple times we were all emailed about how Vicky needed to take time off to focus on her health as she's recovering from long covid and to give her and Frances grace. I would have loved to...but then she would post photos on social media UNMASKED at crowded events. You're going to advertise yourself as a covid cautious practice, serve mostly immunocompromised and disabled folks, fuck off from providing them care, ask for patience and understanding because you have long covid... AND THEN NOT TAKE COVID PRECAUTIONS??? fucking INSANE. When I asked for a refund for the five months I waited for answers and appointments with NO help, I was given two months of a refund and never responded to again. No apology. No accountability. Nothing. These "doctors" should be ashamed of themselves and this practice should be shut down. DO. NOT. GO HERE. *Photo below of my MRI results so you can see just how invasive the tumor was.

I was looking for a GYN doctor for my special needs adult daughter…read more Dr. Keen was perfect. When I called I got an appointment fairly quickly. Everyone was very nice and efficient with the entire vist. Dr. Keen was very nice and professional with my daughter. Giving her a chance to talk and ask questions. I love that her didn't make it seem like she was in a hurry. She took time to really hear her and solve the problem she was experiencing. Dr. Keen ordered tests and made a convenient next appointment before we left. The only negative thing I have to say, which has nothing to do with the practice is finding the office. Finding the campus is easy, but the building the practice is in is not clearly marked. After walking around and asking people.....I found it. I would just suggest a sign, outside the building to help guide you. I would highly recommend this practice for women. P.S. There is free parking on the campus.

I would give Dr Myers 10 stars if I could - I spent years asking multiple doctors to consider a…read moresterilization procedure because I have always wanted to be child free - by choice. No doctor would even entertain the idea and dismiss my wants immediately. From the first appt with Dr Myers - she treated me, my desires, my gyn issues I have also went through and wants in life with the utmost respect and I couldn't be more pleased with the outcome of the past 6 months of care. She truly changed my life for the better!

My wife has been coming to this primary care office for 2 years. She had been seeing Dr. Melanie…read moreJewel whom she loved and now sees Dr. Jennifer Cowan whom she loves equally. I had gone to an appointment with her once and really liked the doctor and staff's thorough and friendly approach. Dr. Cowan spent time with my wife, listened to her and really seemed to care. I had been having difficulty finding a doctor in the city that I really clicked with. Most recently I found a doctor's office that was adequate with a friendly doctor but then our insurance changed and no longer worked with that doctor. (Of course.) So, I decided to try the same practice as my wife. I was not disappointed. I saw Dr. Mark Graham who heads the practice and he was great. Really friendly, listens to you, explains everything to you. Gave a lot of general counseling for a person my age. Very easy and approachable. Absolutely what I want in a doctor. I also received the same friendly and thorough treatment from the staff. They make sure to give you copies of all medical forms for your records without having to ask, etc. If they continue to take new patients I would absolutely recommend this office for anyone looking for primary care/internal medicine doctor's in South Philly.

Dr Mark Graham is an excellent internist, the best doctor! He listened to my several health…read moreissues, very thorough and understanding. Smart doctor. After being ill for 6 Yeste, Dr Graham has given me my life back. Went to a million docs who simply blew me off. The entire staff, nuestra, front desk are excellent, they all do everything to help. Conveniently located at Navy Yarda in South Phila Janet G

I've had a wonderful experience with Dr. Sibo Zhang at Penn Medicine on South Street over the past…read morefew years. Dr. Zhang is incredibly caring, patient, and truly attentive. The conversations always feel collaborative and two-way, which I really appreciate. There are many situations in healthcare where you can feel rushed or like your concerns aren't fully heard, but that has never been the case here. Every visit feels thoughtful, engaged, and genuinely focused on what you're saying. Another aspect in which this practice stands out is its ability to help patients navigate the larger system. Dr. Zhang has been very helpful with referrals and specialists, and in handling the complexities of working within Penn and insurance networks. In simple terms, he makes processes that could feel complicated much easier to manage. Communication outside of appointments has been excellent as well. Dr. Zhang responds through the Penn portal, provides timely and clear updates on labs and test results, and the app itself makes it easy to manage prescriptions and ask questions. It all adds a layer of convenience and peace of mind that's hard to overstate. The South Street location is a major plus for anyone in Center City. It's easy to get appointments quickly, and having additional services like imaging in the same building makes it feel like a convenient, comprehensive care destination without the chaos of a large hospital campus like HUP or Penn Presbyterian. I understand Dr. Zhang will be leaving in the coming months, which is disappointing as a patient, but I'm genuinely happy for him. He's an excellent doctor and deserves a great next chapter. I do plan to stay with this practice and transition to another provider, which shows how strong the overall experience has been. Highly recommend Dr. Zhang and this location!

I came here with a sore throat. I was seen by a nurse practitioner for a total of 5 minutes, most…read moreof which she spent staring at a computer. I was then sent a bill for $320 after insurance. I couldn't believe this considering it was 5 minutes with an NP for a very straight forward sore throat. Turns out this place intentionally over inflates the amount of time they spend with patients in their notes so that they can charge for an extra long 40 minute appointment. I spent a month trying to dispute this insane bill, but it turns out they can run up whatever nonsense charges they want and there is nothing you can do about it after the fact. This place completely takes advantage of patients, and I will never go back.