Just got some scrubs from your store, I just want to thank you for the unbelievably great service. The gentleman that helped was polite, helpful and friendly. It's just refreshing to get such a great customer service. You got a customer for life. Thanks again!!! read more

Here's proof that sometimes the aggreate is mileading. I came in for a knee brace. I was helped quickly, had my knee measured, and the lady inside took several out of the boxes and helped me find the right fit/style. There was a bit of a wait while she helped the people in front of me, but aside from that it was great. There was a big selection of knee braces, and all kinds of other devices, braces, wraps, and things. Lots of uniforms and scrubs along with parking signs, tools, and all manner of things I didn't recognize. Really a good experience and helpful. read more

We have been using Katy Medical Supply for years; I can't believe I haven't reviewed them before this. They carry limited stock but go above and beyond to order (quick delivery) what we need. They have been friendly and helpful over the years. I recommend them to everyone. read more

Went inside thinking I would just get what I needed and that would be it. But instead had the nicest most helpful lady helped my mother and I. We needed Ostomy Bags, left with them plus with a lot of amazing information. We have been to many Doctors, but not one Doctor gave us such amazing Information as the lady there had. She was nothing but helpful and nice the whole time when we were there. Keep in mind, it's a store so bit pricey. But with the information we received, it was worth it. read more

Be careful even calling this place!! This lady is sooooo rude. I would be scared to try to do business with her face to face!

This place is horrible. The person who worked in the store was rute. I waited in line for 20 minutes. When it was my turn, the phone rang. She was on the phone for 15 minutes. After I told her that I am here f oh r 30 minutes in line, she can put person on hold. She told me that I am not her priority. I never received such service before in my life. I never write bad reports, but this customer service shocked me so much, I could not believe I am hearing such words. I never coming back. I forgot to say that I was with my 75 years old father who waited with me to buy compression socks. read more

The staff here is VERY helpful and extremely knowledgeable. I have purchased and rented a number of things here. They have a pretty good selection and the staff is always good about providing you helpful information about the products and advice but isn't pushy. I've been to a few other medical supply stores and always felt the staff at those other places are really pushy and try to force you to decide right away. I find that really annoying because it seems like those places prey on older people. The staff at katy medical is helpful but in my experience never uses those high pressure sales tactics. read more

The lady that works here is beyond rude! I bought some shoes here and asked about the return policy. I was told as long as they are not work they may be returned. When I tried to return the shoes the manager/owner stated that the shoes have been worn. Now if they're worn, I must have bought shoes that had already been worn cuz God knows I had not worn those shoes. Trying them on in her store made them look worn I guess. Karma is out there for all who choose to do other people dirty! read more

Tried to buy heating pad, but I couldn't look at them because clerk would pick them out and describe each to me incorrectly. With ignorance she said authoritatively the "moist dry pad" you don't add water because it's in the cover & further nonsense. English as a 2nd language. Wish I could have looked for myself. read more

Terrible customer service! Called about pricing on replacing a new wheel I purchased for a walker and the lady told me she would just do it for me since it would only take about 5 minutes. Loaded the walker in the car and drove over there only to be told by a different employee (male) that it would be $40. The lady that gave me the free quote just stood there looking at the walker not saying anything. Needless to say I was very annoyed! What annoyed me further was that no apology was made about the original free offer...just a "Well, it will be $40." Even if you're not honoring an offer made by one of your employees, you can at least have the courtesy to make apologies! I had several other things to purchase but am doing business elsewhere now. Customer service should be a #1 priority, but obviously not at this establishment! read more

The service is amazing and they went out of their way to make sure I had what I needed to take care of my condition!

Do Not SHOP HERE!!!!!!!!!! Small medical supply shop in Katy, Texas feels the need to TRICK and TRAP people. I purchased an ankle brace and decided after I got home that it was too much brace for a simple sprained ankle. I called the owner and ask if I could return it and choose something different and was told "Read the bottom of your receipt.". The bottom of my receipt says "All sales final no returns exchanges, refunds, no exceptions." The owner told me that their sales people make that perfectly clear before you leave the store. I explained to her that no one told me anything of that nature. I explained to the owner that I'd been in their store several times and it purchased other items and never had an issue and was Never told that this was their policy. The receipt that I signed did not have this disclaimer on in just the invoice stuck in my bag. I also told the owner that I would not be referring anyone there in the future and that I would be telling everyone at my church how they treat people so other people don't get caught in their trap. The owner said that's their policy and she was discontinuing the conversation with me because their was nothing that I could do about it. Another reviewer stated he loved they have 3 day return policy for uniforms??? read more

Don't back up their goods. . .Bought Jobst Support Hose on 2/23/15 at this supply before sclerotherapy procedure to be done on 2/25/15. As I was supposed to put the hose on immediately after the procedure, I thought I would try them on to see what they were like following a shower, manicure and pedicure cut very short. I noticed a hole as I was pulling the hose up on on the right leg. I called the office and asked if they would exchange. The man said they would. I told the man I had to leave the house and go straight to the doctor's office for the procedure so I could not come right then. At the doctor's office, they asked me to put on the hose and elevate my legs for 48 hrs. I went straight home wearing the defective hose. The next morning, I did call the supply, and the lady said that she didn't feel comfortable making the exchange without the owner there. So today, I called to see if the owner was there, that I would like to come by on Monday and make the exchange and buy another product. (I have a 98 yr old mother I needed to check on and out of town company coming in tonight.) The sales person called the owner who refuses to make the exchange. Now he says I should have seen the hole fresh out of the package. (How many women see a hole in hose before putting on!?) The burden (and $69) has been put on me, when I was given a defective product. This is not the way to do business. He actually lost business by choosing not to make the exchange. I was going to buy more hose there. Even online medical supply companies make exchanges on hose up to 90 days and are less expensive. This is the worst I have been treated by a store owner. They ripped me out of $69. Can't believe I have been treated like this. read more

we had a credit with this store and when we tried to redeem the credit someone else had used it. had to be someone that worked in the store to make a fake invoice. we called the owner and she said we must have bought the merchandise but we did not receive what was on the invoice. we always pay for what we get and my reputation is a matter of record. you can google me. if you buy from this store do not expect an honest transaction. we have advised our attorney . read more