The service was fast and easy. My phone was ready in less than 30 min. I would recommend this…read moreservice and for anyone to get repairs done here.

I had an early appointment and everything went by very quickly. Great work everyone!…read more...............................................

It looks like it'd take a long time once you walk in, but the processing was super efficient. You…read morewait in a distanced line to speak with the pre-screeners who make sure you have all the right documentation, they then give you a number which is called out by the processors. From start to finish, it took about twenty minutes, and I was handed new plates (new state registration). Ez pz!

Came here to register our vehicle since we are new to TX. They were only letting a certain number…read moreof people inside so I had to stand outside. They did have an area covered to help with the sun or rain but if it's a long line not everyone will be able to be under it. Thankfully it was a nice cool morning. I didn't have to wait long before I got to go inside. It took around 30 mins from the time I got in line and walked out with my tag. The DMV rep that I got to work with was Barbara. She was super nice and helpful. Everyone who worked there was nice and professional. This was one of the best experiences that I've had at a DMV. Btw: they're only letting one person per household inside, if you need someone else to go through the process. The other person has to stand at the exit door until they're needed. They're letting children go in with the adult. Mask are required.

Looked online and the wait time said 30 minutes. Got there and had to drive around for a while to…read moreeven get a parking spot. Went in and checked in. after 2.5 hours my number was finally called. I recently moved from out of state and wanted to get my car registered for TX. The lady as immediately rude right off the bat. was not helpful in anyway. looked like she hated her job and had a terrible attitude. overall just an unpleasant experience.

Thank you, Mr. Joe. I called the same day I got in and was able to be seen their inspection for…read morefirst come first serve and it took less than an hour and a half to be seen. Everyone was courteous and polite and I even got recommendations on what work I would need to have done but nothing needed to be done that day. I appreciate the fast service and the informative staff. They will definitely have my business in the future.

Extreme lack of customer service. A simple "Hello" or "Good Morning" goes a long way. If you have…read morean appointment, they do help you at the time that your appointment was scheduled. I liked that.

Texas Department of Public Safety of Waxahachie issues licenses for Texas residents, whether it be…read morefor first-time drivers, renewals, expired licenses, or you are just transferring your license from out of state. In order to obtain a license, you must make an appointment that is easily accessible by going online to the website and scheduling for one. Once you schedule your appointment, you must bring all the required documents with you to the appointment that can be found on the website. Upon entering, you will be asked to fill out any additional paperwork and take a ticket number, and wait for your number to be called by one of the representatives. My only issue is that they make it very difficult and hard for you to obtain a license. There are so many protocols that you have to follow, and I feel it's a lack of trust in today's world. After trying to obtain a TX license for over 5 years and visiting the DPS 4 times and taking all of the online drivers courses, watching the videos, and taking the drivers test 2 times I finally did it and got it. Do I feel that everything I did with my time and money was worth it since I have been driving accident free and ticketless for the last 25 years Was worth it? No, I don't, and I'm really upset about this process because I live in a state where at least 90% of the people on the road break all the rules and absolutely deserve not to have a license but instead I'm the person who had to go through a grueling process of obtaining a license. I'm thankful my license doesn't expire for the next 10 years, and after that, I can easily renew it online for the next time.

Thank you for the experience that I encountered at this dmv…read morethe staff was very helpful and very knowledgeable and nice. Thank you for the directions that led me to the Dot testing site and when I got there I was greeted by Miss Evelia. she was very nice and very polite and very good at her job and thank you.

Staff is incredibly rude, does not tell you what you actually need at all. Go all the way to my…read morehouse to get the "required documents" just to come back and then tell me they can't use it. Not a single person in there today got helped, just had to schedule a new appointment several months out AGAIN. None of the staff in the office were nice or had a good attitude when it came to helping me with questions so on my next appointment I have everything needed. Honestly so sad that it's easier for an immigrant to get a DL, than a resident who already has a DL. If I could give 0 stars I would. Will never be coming back.

Phenomenal experience! Why did it take DMV so long to figure out how to make this process better…read more I guess there are some great things that have come out of this pandemic. In the case of this DMV location they have it by appointments only, which made the process very smooth and super fast. I had even just made the appointment within the hour and rushed here. They were ready for me before I could even get my paperwork all filled out. The only advise I would give is provide more tables to fill out paperwork or have clip boards available. Luckily, I was seen trying to find what little space I could to fill out my paperwork and was offered a clipboard. Then realized my number had already been called. Wow, what perfect timing! The lady who worked with me was great and seemed much less stressed compared to the workers prior to the pandemic. Kudos to this location for getting it figured out!

Okay, I (like everyone else) was very nervous to renew my license. I knew I wanted to take a new…read morepicture and wasn't sure how difficult the whole process would be. There were no appointments soon enough so I woke up early on a weekday and made a same day appointment at this office. My appointment was at 7:47-I got there at 7:45-and left by 8:15. The whole process was very efficient and smooth. The employees were very helpful and I felt that all communication was very clear. Thankful for a great experience!

Amazing support and service from Carmen - thank you!!! We are brand new to TX and had questions…read moreabout what is needed to register and title our car. Carmen answered all our questions and gave us the paperwork to file. We were expecting a long wait and a confusing process, but Carmen was welcoming and joyful. What a great first impression for our new home and community. Thank you!

It is already depressing enough to get handicap placards. I was called back to Station 2, where I…read morestill had to wait several minutes for Mindie (I think is her name), to finish with the customer before me. I thought that was odd. When she finally finished, I went up to the counter. She looked like she was annoyed. I told her what I needed. I then asked if I could add another placard, and this clearly made her mad. She slapped them both down after I paid. She did not say, "Thank you", "Have a good day", or anything at all. I said, "You're welcome" and she said, "For what?" I am sorry, Mindie, if you don't want to work or don't like your job, but that is not my fault. I hope you learn better customer service skills.

The only woman in there that wasn't rude and actually wanted to help was the woman at the door…read moretaking applications on 08/13/26 All the rest of them was rude and acted very annoyed to be at a job that they wanted.

The phone number does not work. The AI menu appears to be broken in someway. When it asks you to…read moreinput your phone number or your license number, it does not allow for the number to be input and it does not allow you to skip it, so you can never get past that step, so there is no way to contact this organization except for going in person.

Had an 8am appointment on March 24. About 25 mins before the office opens, two DPS staffs came out…read moreto make sure we are to be served correctly. They took their time with much courtesy and patience. I was served by a very nice lady at Counter 3. Very polite, courteous, with a great attitude and professionalism. THANK YOU!

This is the most frustrating place I have ever been to. I have been there 4 times. First time the…read morelady was rude assumed she knew what I was there for. Then when I said per your requirements I need to do this and a few other things. She said were to busy fill this out and we will reschedule you in a few days or a week. Several months go by nothing. I went back recently and was told that I needed to bring my brother (62 years old ) to verify my address because he gets mail I don't. I do everything paperless. Its 2026 mail requirements are so 1950 s. I bring him then I told I need another item they never mentioned. I said ok since my brothers here now can we just verify my address so he doesn't have to come back? No he needs to come back!!! Really. I went back with mail I had this time and was told I needed a social security card this time! Never said that in 3 trips. No one says the same thing each person tells me a different thing.. please get consistent!!! It's like they find more ways to not get me a license each time it's a Joke!