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    Department of Public Safety

    4.5 (13 reviews)

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    5 months ago

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    7 months ago

    I had an early appointment and everything went by very quickly. Great work everyone! ...............................................

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    2 years ago

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    1 year ago

    Everyone was kind, it was fast and efficient. I think maybe because it was Tuesday, but there was like no one there.

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    5 years ago

    Helpful 2
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    2 years ago

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    2 years ago

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    4 years ago

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    3 years ago

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    3 years ago

    Everyone was really nice and helpful and everything went very smoothly! Would highly recommend!!

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    3 years ago

    The best DPS i've ever been to. All really nice workers, really helpful always smiling and joking.

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    3 years ago

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    4 years ago

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    Review Highlights - Department of Public Safety

    Getting yourself set up in a new city can be really confusing, but Patricia and Christine at DPS in Terrell were such angels!

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    Texas Department of Public Safety - Outside of DPS Waxahachie

    Texas Department of Public Safety

    3.6(25 reviews)
    38.4 mi

    They do not communicate and are just all around rude and disrespectful. They made my child cry…read morewithout even telling me what was going on.

    Texas Department of Public Safety of Waxahachie issues licenses for Texas residents, whether it be…read morefor first-time drivers, renewals, expired licenses, or you are just transferring your license from out of state. In order to obtain a license, you must make an appointment that is easily accessible by going online to the website and scheduling for one. Once you schedule your appointment, you must bring all the required documents with you to the appointment that can be found on the website. Upon entering, you will be asked to fill out any additional paperwork and take a ticket number, and wait for your number to be called by one of the representatives. My only issue is that they make it very difficult and hard for you to obtain a license. There are so many protocols that you have to follow, and I feel it's a lack of trust in today's world. After trying to obtain a TX license for over 5 years and visiting the DPS 4 times and taking all of the online drivers courses, watching the videos, and taking the drivers test 2 times I finally did it and got it. Do I feel that everything I did with my time and money was worth it since I have been driving accident free and ticketless for the last 25 years Was worth it? No, I don't, and I'm really upset about this process because I live in a state where at least 90% of the people on the road break all the rules and absolutely deserve not to have a license but instead I'm the person who had to go through a grueling process of obtaining a license. I'm thankful my license doesn't expire for the next 10 years, and after that, I can easily renew it online for the next time.

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    Texas Department of Public Safety - Currently, the License 2023

    Currently, the License 2023

    Texas Department of Public Safety
    Texas Department of Public Safety

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    Texas Department Of Transportation

    Texas Department Of Transportation

    3.1(34 reviews)
    17.8 mi

    I had an appointment and arrived on time. I was one of the first people there and stood in line…read morewith other appointment holders. Even though I had already filled out all forms at home and checked in online, I was told I had to fill everything out again once inside. Annoying, but fine. After that, I was told to sit down. That is when I noticed everyone else was being handed a paper number except me. The woman handing out numbers, the one with dark curly hair, completely skipped me like I did not exist. When I went up to her and calmly asked why I did not receive a number, she was immediately rude and dismissive. She acted irritated that I even spoke to her. She told me to go stand in another line for people filling out forms, even though I explained more than once that I had already completed everything online and my online check in number was 005. She did not listen at all. She talked over me and waved me off like I was a problem she did not want to deal with. Because of her attitude and refusal to do her job properly, I had to stand in yet another line for no reason. When I finally reached the appointment check in counter, I was told to sit down again and get a new number. By then, they were already calling numbers 10 and 12 while my online number was 005. At that point, I was angry and worried my appointment had been skipped because of her incompetence. I went back to the same curly-haired woman to ask why my number still was not being honored and why I was being sent in circles. Once again, she ignored me, showed no interest in helping, and treated me like I was invisible. Her behavior was cold, selective, and completely unprofessional. She had no issue being friendly and helpful to other people but chose to treat me with disrespect. The only reason this situation did not completely fall apart is because a kind Caucasian gentleman stepped in and actually listened. He treated me like a human being, reassured me, and made sure my number was accounted for. He was patient, calm, and genuinely helpful. He was the only bright spot in this entire experience, and I truly wish I could thank him in person. God bless that man. Even after the numbers jumped to 21 and people who arrived later were called before me, I was eventually seen. The woman who helped me at the counter was polite and efficient, which I appreciated. This location is extremely disorganized, but the biggest problem is the staff member with the dark curly hair. Her attitude and refusal to listen caused unnecessary stress and confusion, and she should not be in a public-facing role. One good employee saved the situation, but one bad employee almost ruined it entirely. Avoid this location if you can, or be prepared to stand your ground and advocate for yourself.

    0/5 HORRIBLE went in there for a appointment for a…read moremotorcycle license and they denied me because they didn't know what a motorcycle was and asked for a supervisor and told me the same thing NEVER GOING BACK HERE AGAIN!!! UNPROFESSIONAL GO TO A DIFFERENT AREA

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    Texas Department Of Transportation
    Texas Department Of Transportation
    Texas Department Of Transportation

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    Department of Public Safety - departmentsofmotorvehicles - Updated May 2026

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