I saw Dr Morss-Walton recently for Botox and an acne consultation. She was incredibly knowledgeable…read moreand thorough. She listened closely and I truly felt like she cared about my concerns. I've gone to my fair share of dermatologists and Med Spas and this was the best experience by far. The botox looks great, very natural and exactly what I asked for. I'll definitely be coming back and I know if I have any medical skin issues Dr Morss-Walton has me covered. The Union Square office is beautifully decorated and I found the front desk folks to be attentive and easy to work with. Can't wait for my next appointment!

The visit with Dr. Walton was pleasant and very short. We just get straight to the point with no…read morefrills. Instructions were given, was prescribed a few things, shot was given and then asked for a follow up. Was out the consultation room in less than 10 minutes. What I didn't have a good experience with is the company's practice and lack of professionalism when it comes to billing and insurance / credit card retention. I gave them my insurance information 5x and they still did not keep my in-network insurance on file until I asked them to charge my $40 copay the afternoon of my visit after I realized that there's definitely a copay for that visit. I called 4x before someone answered. During the call to pay my copay, it turns out the front desk person I met did not put my information in despite saying she did. What she did keep was my credit card information that they refuse to delete despite me never signing any form to justify it. This practice will try to make you sign a form that forces you to keep a payment card on file, have it charged without notification when there is a bill and forgo your right to dispute the charge if there's a discrepancy in billing. I shared the image of the form below. The front desk personnel will also hound you if you don't put your personal address and ssn on the forms. I gave them my address but the fd still refused to acknowledged that I wrote it down. I generally have payment cards stored for copayments at other practices. However, I have never had practice (or worked at a practice) that has these terms and conditions. It feels almost predatory and extremely insensitive. I understand when bills are due they are due. However, not saving my insurance information when I gave it multiple times, refusing to acknowledge I had filled the health forms online and even written down my address. Is just terrible practice as someone who also works in the medical field. I even emailed the team and offered them to submit the insurance claim myself just to ensure that it does get billed to them first. I even asked for a patient ledger once it's done cause I need to know my claim gets billed correctly. Furthermore, they do store you whole card information on their computer system and not an secure off-site institution as they claim, cause the FD on the phone confirming my copay was able to repeat the card number from front to back. Trust me this is not standard practice at medical offices or even businesses. At most the only card info a business would have is the last 4 digits of the card and it's expiration. Not the whole card's information I did not sign anything (their green agreement policy) that authorizes them to charge my card without my consent or say so cause I am not tardy on bills. (If I was why would I called 3 hours later to pay my copay immediately) But treating every new or existing patient like they are out for free service gives the impression that it's money first before your health by a long-shot. Most practices I've been to are not like this The whole fiasco about not wanting to save my insurance so they bill me directly instead cemented my experience at this practice. The doctor may be nice but the billing system and practice is definitely flawed. It's almost like they operate more like a beauty spa/ clinic than an actual medical facility for people with skin conditions. The administrative staff seem unwilling to actually do their role besides pushing you to fill out the green agreement form (pictured below), give card information and your address to ensure they can bill you instead and then send you to collections. Everything but sending the claim to insurance it seems. Definitely won't be back and will follow up to ensure they do send my claims, and would not recommend this practice to any patient needing care without the administrative stress.

I've been seeing Dr. Forum Patel at Arya Derm for several years now. When we first met, she showed…read moretremendous respect for my preferences for natural aging and has literally never suggested Botox or fillers. This is so uncommon with dermatologists these days and my check-ups with her are so easy and straightforward; I leave feeling good about myself and accepting of my age and appearance rather than feeling like I need to do more to keep up with society's standards. Aging should be celebrated; I am celebrating it. In addition to her respect for my values, we have been doing full-body scans for melanoma over the past 3 years. She is thorough and proactive, and is helping me to manage the effects of sun damage from my youth, when we tanned for fun and vanity. When a biopsy on my arm came back positive for melanoma, she called to speak to me directly, and then followed up with a very detailed email, and then referred me to the most excellent surgeon for the excision procedure. She was invested not only in taking care of the problem, but also in my personal experience--I was treated with sensitivity and compassion. I couldn't imagine seeing another dermatologist. (Her office is also very organized and the staff are kind and efficient.)

Pathetic quality of doctor. I visited one of the doctors for a issue, she gave me some medication…read morethat not only didn't improve the situation but only got it worse. The doctors also have nose up in the air, they won't take time to investigate the issue properly - their attitude is just checkbox - no wonder they can't provide any decent solution. It is a waste of time, effort and money. Not recommended at all.

Unhelpful and unmotivated admin personnel. Never return calls. Disinterested when you show up in…read moreperson. Waited months for an appt and then it was canceled because the doctor went on leave. Got a recommendation for other network dermatologists but wasted four months. Avoid!!

I regret having seen Dr. Han in 2022. She came recommended by one of my favorite doctors but I wish…read moreI'd never have gone in to see her. I went in to have a bump on my left nostril checked out as I had basal carcinoma in past. The doctor was late, and the office disorganized. Dr. Han came in, clearly rushed, and gestured toward my nose. She said, "Is this it?" I replied that I could look at it in a mirror to be sure, and she said she didn't need that - she knew the area to be biopsied and for me to sit back. Dr. Han then biopsied the nearly unnoticeable scar left by a former nose ring - not the lump indicated (which I later had removed without incident in Los Angeles) - worse, she biopsied this very visible area of my nose using an excision method which she incorrectly documented as a shave biopsy. I have pictures. These are not the same things. This excision left a fish-shaped hole which has still not closed properly. I will have this conspicuous and unsightly scar on my face for the rest of my life, and worse it seems to have impacted the structure of the nostril. If she was rushed, she should have just rescheduled me. When I called Dr. Han to ask for help with the scar, she took no responsibility on the call whatsoever. I had to pull up comparison photos of shave biopsy v. excision biopsy before she would even admit she had done the wrong one (which she finally admitted). It felt like having a conference call with a guilty teenager. Friends advised me to sue, and it turns out I'm not a litigious person. I would avoid this practice altogether. There is a very good derm in Mill Valley and I'm happy to share his information instead. Four years later, I still regret this 20 minute visit.

I was referred to Dr. He by my Chinese-Am friend who has sensitive skin. Dr. He fixed what another…read moredermatologist did to my face. Dr. He trained at UCSF and at Cedars Sinai. My face looks good. And he doesn't push stuff on you. But the bill is always $$$.

This is a follow-up review about the laser damage caused by Andrea Austin and nurse Mary Krempa in…read moreMarch 2024.  After I posted my review in March 2025, I saw a few other prominent dermatologists, including Dr. Timothy Berger at UCSF and Dr. Matt Lewis at Stanford, last year. They are both recommended by another patient who wrote a critical Yelp review of Andrea Austin. I reached out to her through Yelp because she wrote that her doctor told her that half of his patients with neurogenic rosacea are a result of laser damage, and I suspected that it was my case as well.  Dr. Berger at UCSF confirmed that the dense tissue in my cheeks is facial edema caused by Vbeam (Mary Krempa did so many passes with a high setting meant for blood vessels next to my nose on my delicate cheeks; also, I don't think my skin could tolerate 6 Vbeam in such a short period of time). As a result, I now have neurogenic rosacea, which I never had before seeing Andrea Austin. I hardly had any rosacea symptoms even before I saw Andrea Austin (no flushing, no pain, or nothing really, just slight pinkness on my cheeks, never had to worry about the heat or coldness or whatever).   As I wrote in my previous review, I saw Andrea Austin three times after the botched Vbeam. She STILL recommended to continue Vbeam during the two appts AFTER the botched treatment, and recommended me a hydro facial after learning that I would not do any more laser at the 3rd last appt.  I saw seven other reputable dermatologists between June 2024 and December 2025 because I was determined to find out what had happened to my face. All of them acknowledged the dense tissue (diagnosed as facial edema by Dr. Berger, Dr. MacGregor --my current derm, and Dr. Lewis), and almost all of them are very sympathetic to me about what had happened to my cheeks, and they all warned me to be extremely careful with my skin.  I also reached out to Andrea Austin through the online portal after seeing a PR reply to my previous Yelp review last year, and she literally messaged me that what I have now is NOT a result of the laser under her care, and she suggested a different skin condition, which was flatly denied by Dr. Berger.  I decided to share my horrendous experience so that other people who have very sensitive skin will think twice before they choose to go BACD. Having pain and discomfort in my cheeks and not knowing what happened to my face destroyed my mental health. Even after 2 years, I can still pinch and move the dense tissue under my cheeks, which I never had before Andrea Austin. I ended up taking 2 months+ off from work, as I no longer could function due to the extreme anxiety and insomnia caused by the harm Andrea Austin and Mary Krempa inflicted on me. I never experienced insomnia or mental illnesses in my whole life until THIS. Dr. Berger told me that the nerve damage could last 7-10 years, and he told me that even he couldn't tell exactly when my skin would be back to normal. He told me the best is not to disturb the damaged nerves on my cheeks. So, please be very careful if you have laser treatment at BACD. Dr. Berger trained most of the current derms at UCSF, and he was even the interim chair of the dermatology dept at UCSF (there are 70+ derms there). He was extremely kind and knowledgeable, and took so much time to explain and answer all my questions. The experience was a stark contrast to Andrea Austin, who refused to take any responsibility for what they had done to my face. Both my current derm, Dr. MacGregor, and Dr. Lewis at Stanford highly think of Dr. Berger, and Dr. Lewis even suggested sending Dr. Berger's notes to Andrea.  I blindly trusted Andrea Austin based on my positive previous experience with Dr. Welsh, and I am paying a hefty price for the biggest mistake of my life. Andrea Austin is so sure of herself (if you see her, you will know what I mean), but what she did to me is BEYOND unethical and comprehensible. Had I continued to listen to her, she would have further destroyed and damaged my skin.  If you decide to go to Andrea Austin, you MUST keep in mind that you will never get any help from this practice when things go wrong, no matter what PR employees say.

I arrived very early, because there was a glitch in the documents I needed to fill out ahead of my…read moreappt. I got through most of it but the continue button would not let me continue. I did not not dare to be late after a number of texts indicating I must NOT be late. The office waiting room has a captivating view of The City, is open and airy with comfortable seats appropriately spaced, presenting a pleasant first impression. There were three "regulars" who came in apologetically late, which did not seem to bother the young women at the front desk. After finishing a much less time consuming pages than the website seemed to have, I was ushered in early and waited only a minute or two for Dr MacGregor to come in. He presented a very positive first impression. He is professional, yet friendly and comfortable from the get go. He asked probing questions, listening to the intently to my answers and concerns. He also took great care to check areas I had concern over and ended up doing three relatively quick and painless biopsies, which he told me he would call me when the results came in. While I'm not a fan of going downtown, I was very impressed by his thoroughness. So iI will follow through with the next appt.

Truly couldn't ask for a better team to care for anything skin related. After spending 15 years…read morestruggling with psoriasis I have finally found a solution that works thanks to Dr MacGregor and Christina. I know I'm in safe, reliable hands when I visit this office. Special thanks to the front desk team who is always so friendly upon arrival!

I want to express my very sincere appreciation for Jordan Sternbach. He truly stands out for his…read moreexceptional care, professionalism, and genuine concern for his patients. The staff at the Berman Skin Institute are always kind and professional, and I consistently feel comfortable and well cared for. I trust their team completely and am grateful for the excellent experience they provide.

I'm an existing patient. Had one consult in late 2025 that went well. The physician was quite good,…read moreeverything was straight forward. I called to get pricing (cash payment) for skin tag removal. The folks who answered the phone indicated that I would need a consult to get any pricing. What a ridiculous answer and attempt to rip me off. There's no certainty in medical bills, but every other provider's office I've spoken to can share cash pricing over the phone. Not going back again.

Dr. Campbell diagnosed and treated my skin for mild rosacea. She also treated a stubborn brown spot…read moreon the right side of my face. She is extremely knowledgeable and very good at communicating about treatment plans. Her office staff gets a thumbs up.

If you are a brown skin patient do not bother coming to this Doctor. Apparently you are not a…read morecandidate for 95 percent of the services offered. Doctor has weird habit of closing her eyes when she speaks, very off putting. Small office, no bathroom.

I would recommend Dr. Camarillo to my friends if they asked who my Derm was! The office is…read moreconveniently located in the middle of the city (not downtown) and parking is pretty ample/many bus routes around here. I didn't have any major health concerns, just wanted to get a skin checkup. The MA was helpful to let me know what the expect. The robes are pretty nice too! Dr. Camarillo was informative and kind. She asked me about any concerns and talked me through anything with a good explanation. She was very quick and kind.

Dr. Camarillo used a "freezing" technique to address some actinic kerotoses and other blemishes on…read moremy face. It is now several weeks after the treatment, and most of the blemishes are still there. It cost $350 for this "treatment," which was not covered by insurance because it is considered "cosmetic," Dr. Camarillo did not explain that the treatment would not be successful and that I might have to return for another $350 treatment. I am really disappointed. Dr. Camarillo and her staff are all very nice, but I wonder about the quality of care at her office.

I had the BEST facial at Dermaplus with Chelena -- and I don't say that lightly…read more From the moment I walked in, everything felt calm, clean, and welcoming. Chelena is incredibly knowledgeable and took the time to really assess my skin and customized everything to what my skin needed. the massage was so relaxing I almost fell asleep ! I walked out looking noticeably brighter Highly recommend -- I can't wait to go back!

I went here for the first time for the signature facial. Great experience! They use products that…read moreare organize and safe for sensitive skin. It was super easy to make an appointment. The environment is very calm, clean, and relaxing. It's a great place to unwind for self care. My skin was literally glowing after. I'd highly recommend dermaplus for your facial needs.