Me and my son came here spontaneously because I was at a red light and saw the claw machine from a far... so I decided to take a look. Spent $20 on 20 plus coins. The Customer service was amazing. The gentlemen working told me that it's a guarantee 2 plushy win, if not we can keep trying or just let him know what one we want. My son had a hard time getting a plushy he's only 4, but the gentlemen came by and set up the plushy for him to make it easier so My son could win. He had a blast and it was a joy to see him so happy being able to win a claw machine on his own! You can upgrade your plushy for bigger one but it has to be same day. We'll be back for more! read more

Kawaii House - Arcades Near Me - San Diego, California

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This is one of my favorite spots to check when I'm in the area! I love the variety of blind boxes, plushies, pins, and other miscellaneous goods they have here. They have pretty fair prices for their blind boxes, and it seems like they refresh their stock to keep up with what's new and in demand! I personally haven't tried their claw machines, but I really like the fact that they have a "bank" system where you can win a couple from the machine and cash those in for a bigger prize behind the counter. The biggest con of this location is the parking as the spaces are quite small and it can be a challenge to get a good spot, but there's a couple of other places nearby to park and walk over if needed. read more

Saturday, 3-28-2026: This is such an adorable store with its plushies of Hello Kitty, My Melody and other popular assorted characters adorning the shelves and the top of booths. It's bright, colorful, and nicely organized. This is definitely a child's (and some adults, too!) happy place with illuminated booths containing prizes that could be captured by use of a claw mechanism. There are display shelves of an array of trinkets, accessories, and toys. I picked up a couple of novelty pens & stickers for my grandson and a Hello Kitty keychain for my niece. The young lady behind the counter was friendly & courteous as she rang up my items. I would love to bring my grandson here one day. read more

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I came to check this place out and it honestly gives off a cool Japan vibe super fun spot to bring the kids. You play the machines, win prizes, and they even let you upgrade your prizes with the smaller ones you win, which they explain once you ask. The whole experience feels nostalgic but also kind of futuristic at the same time with the manual machines, which you don't really see much anymore. Customer service was great and everything felt smooth and welcoming. Also a bonus there's a bakery right next to it with vanilla and chocolate filled treats that are actually really good. Overall, very pleasant experience, definitely worth stopping by if you like anime, Hello Kitty, or just something different to do with the family. #FamilyFun #AnimeVibes #ClawMachines #HiddenGem #FunWithKids #WorthTheStop read more

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Not only is Kawaii House a hidden gem, but so is Dan! You're guaranteed to win a prize at the claw machines, and the more stuffed animals you win, the more points you earn. You can even trade your stuffed animals or points for other prizes, which makes the experience even more fun. We came to celebrate my son's birthday because he's a HUGE claw machine fan, and Dan made the day so special. He was incredibly kind, patient, and genuinely made the whole experience even more memorable. I can't say enough good things about him! We'll definitely be back, and I highly recommend Kawaii House to anyone looking for a fun outing. read more

Kawaii House - Arcades Near Me - San Diego, California

So much fun!! If you spend $10 and dont win you're guaranteed a prize from the level 1 machines. I spent $20 and won twice. Will be coming back :) The retail stuff to the back is also so cute! read more

Kawaii House is a claw game arcade shop similar to Japanese and also Chinese stores I encountered in Richmond BC. It has a vibrant and friendly vibe, with a beautiful photo op area near the entrance. I like that if you don't win a prize, you still will be able to choose one via pity system! My partner was super talented and got 3 figurines, all with one try. They also have a trade-up system where multiple plushies can be switched for a higher valued item. Cute store as the name suggests, Kawaii House was a fun stop in Convoy! read more

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Perfect spot for children to win a stuffy by a claw machine! You are guaranteed at least one stuffed animal. The store is adorable! Staff is so friendly. They have several claw machines and the back of the store has other small hello kitty like items for purchase including clothing. I did the $20 for 23 tokens, our kids had a blast trying to win. Between my friend's kids and I we won several stuffed animals! Definitely a fun treat to do with kids. I love my Garfield & capybara! read more

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Disappointed this round my husband and I stopped into kawaii house. We have been coming for months with how happy we have been with the variety and customer service at this location. We have spoken with the owner/manager on multiple visits and he has never had an issue with us taking tokens home since we usually purchase $100 of tokens at a time. On today's visit, we were told that she remembered us from last time and we weren't suppose to keep the tokens to return to use on another visit. Contradictory to what she said today, our previous trip this same employee had told us we could either turn in our remaining tokens for a larger plushie or keep the tokens and return on another visit to use them. If the policy has changed, I think there could have been a more appropriate response to this change. We opted to just use our remaining tokens today and will be taking our business elsewhere. read more

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Great place! We come here every time when we eat in the area we come here. Which we almost go weekly. The stuffed animals interchange often so it's never the same. The stuffed animals are nice quality. They sell a variety of collectibles as well. They guarantee a win every time for the claw machines. The service is great. The owner is so friendly and generous. read more

Kawaii House - Hello Kitty win from the claw machine - Arcades Near Me - San Diego, California

Highly highly recommend!! My niece had the best time. We spent $20 and were guaranteed two prizes. The women who worked there kept giving us coins until we won so my niece felt like she really won instead of just being given the prize. Well worth the $20 for the experience!! read more

Kawaii House - Arcades Near Me - San Diego, California

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My 7 year old son adores this place. Really cute stuffy prizes. And guaranteed prizes for every ten dollars spent. Clean and friendly. read more

Fun place to bring the kids. Owner is super nice and helps the kids and adults have a great time. Sells kawaii merch too. read more

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the atmosphere, decorations, and prizes were very cute! i enjoyed playing the machines and it was overall a very nice experience. the worker was extremely kind and welcoming as well :) read more

Kawaii House - she want that duck - Arcades Near Me - San Diego, California

I love this place!! The owner and all the workers are so nice and really try to ensure you at least leave with 1 prize! I really recommend coming here. The decor is so cute and there are so many options of items to choose from! read more

Kawaii House - Arcades Near Me - San Diego, California

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Such a cute & clean store. Everything is so kawaii and bright! We met Mel. She was very kind and helpful. We ended up leaving with the last two have a seat Labubus along with some cute accessories for them. She told us when to come back and when to expect restock of items we were interested in. Very knowledgeable and enthusiastic shop owner. The pricing is very much aligned with other kawaii shops around. read more

Kawaii House - Arcades Near Me - San Diego, California

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Owner was so nice, kind, friendly and approachable. A lot of stuff to choose from anime to ghibli movies they have different kinds of plushie, pins, bag chains etc. read more

Kawaii House - Luke with Kawaii gouse plushies - Arcades Near Me - San Diego, California

By far the worst customer service. I always pass this place and decided to give it a try, I made a phone call to ask about having labubus and nobody answered. So I decided to go in & assume the cashier was busy, my friend and I walk in to no greeting no offering of help. Just a cashier stuck to her phone hiding behind a token machine. I go up to the desk & ask if she has any labubus and if they'll ever restock she says "no we sold out today but we'll restock tomorrow" okay cool, I appreciate that but as we're walking around looking, someone else walks into the store asking about the doll AND THE CASHIER GIVES HER ONE! My friend and I just left. The store is cute though read more

This place is so much fun. We stopped by while in SD for the weekend and had a great time. The one person working (I don't think we got her name) was really cool and made sure we had a great experience at the arcade. They have literally so much stuff and the lineup is pretty solid. If you're into the latest like Labubus, Disney, Pokemon, etc. then you'd be coming to the right place! I have a new, very soft Snorlax stuffed animal because of this place. You can trade your prizes in for points to redeem other prizes as well. On top of claw machine, you can buy things they're selling in store and they also have gachapons. Great arcade, staff and owner are chill, quality and selection of stuffed animals is good. Go here!! read more

Super cute little shop with crane games and little knick-knacks! I felt that the crane machines were rlly based on payout, but still enjoyed my time trying to grab things. My friends and I still walked out as winners! (if you consider winning spending $20 for 23 tokens and only coming out with 3 tiny little toys) then yes! we were winners. I wanted to give more love to this place, but the thing that really punched me in the wallet was the fact that they were selling Smiski blind boxes for $35... each...? Granted, they had some cute pins for $3/$5/$10, but still. The man running the store was really nice though, very helpful and sweet- I just couldn't look past the pricing of certain items.. read more

Kawaii House - Arcades Near Me - San Diego, California

Came here on a weekday evening, not too busy, a few other small groups filtered in and out while we were there. It's a small spot, so it can fill up pretty quickly. You can get your tokens at the kiosk by the entrance, or at the counter towards the middle of the shop. The back is a full of cute kawaii/sanrio merchandise. With that said, the ladies behind the counter were so friendly and extremely helpful. There's a method to these claw machines, and they give you all the tips and tricks. If they see you struggling with a specific machine, they will help you and make sure you get your prize. While there are some cute prizes and the whole place is super cute overall, the prize selection is somewhat limited. As with any claw place, it can get pricey, but it's up to you how much you're willing to spend on tokens. Still, it's a nice little additional to the convoy area and definitely a fun little spot to check out. read more

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I love kawaii house!!!! Mel at the counter is the sweetest person I've ever met and made sure I walked out with a plushie after losing at the claw games so many times! Their selection of kawaii merch is top notch and really reasonably priced! And to top it all off, I was able to secure a Labubu after searching all over SD! read more

Kawaii House - Some of the claw machines you can play! - Arcades Near Me - San Diego, California

I am so happy San Diego got a location!! I drove all the way up to Murrieta to go to one, and then I found out we were getting one down here. This is in a great location on convoy right off the freeway. This is your classic crane game shop, over a dozen machines to choose from with all different prizes to win. From Sanrio, to pokemon, to Rilakuma, and others. There is also a little shop in the back where you can buy lots of goodies! They have sanrio, popmart, various blind boxes, and little collectibles. I've already been once and I am definitely going to be coming back! Worth the trip read more

Kawaii House - Crane game - Arcades Near Me - San Diego, California

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Super super fun store! Great first date or just a spontaneous good time. Always guaranteed a win, if you have questions just ask! Had the wonderful experience of coming in with my boyfriend and Mel (the manager) was so kind-- she even helped us out with getting some prizes!! Wide variety of plushies to win, and you can even purchase some trinkets or blind boxes if you'd rather just walk out with a guaranteed win. Can't wait to go again-- loved loved loved the store :) There's even hand sanitizer and parking! read more

My first time here and SO glad I came! I recently discovered Labubu and was on the hunt. They were sold out at Pop Mart in UTC and the staff there actually directed me to Kawaii House. From the moment I walked in, Brittney and Sam were so welcoming and wonderful! They answered all my questions, gave me a little tour and even shared in the joy and excitement of opening my first ever blind box! Other customers joined the fun and before we knew it, they were buying some too and we had a Labubu trading party! I've already told all my friends about this place (great for kids, too) and I will be back for more. Especially because of the amazing customer service from Brittney and Sam! Thank you so much a fun experience! Such a great stress relief from the workday! :) read more

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This place is good if you want to win cute prizes!! It's different from other gacha stores because you're always guaranteed a prize even if you aren't able to win, just make sure to speak to the person at the front. They care about the customer's experience here. read more

Kawaii House - i won two by chance on one grab! - Arcades Near Me - San Diego, California

Super fun place to go to for all ages! Spend $10 in tokens and guaranteed a toy if you can't get it on your own at the claw machine. Super friendly staff who moved some stuffies around for my kids to grab with the claws. They also have items you can just buy like plushies, pens, notebooks, stationary items. Very cutely themed, but parking is very limited. It's not bad now because the other businesses are closed, but it will be difficult when they reopen. You can easily spend alot here and do trades if you don't like what you get. It was a good 30-45 mins visit. read more

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4488 Convoy St. My kids love KAWAII HOUSE. We've been here a couple times. Family owned. Super nice & friendly couple. Worth your money & the smiles. Great place to visit while on Convoy. Highly recommended. The best part is everyone is a WINNER. My daughter said this place is better than ROUND 1. They love all the SANRIO prizes at KAWAII HOUSE. Note: You can also purchase items in back of KAWAII HOUSE. My daughter bought CINNAMOROLL slippers. Follow KAWAII HOUSE on IG. read more

We stopped at this place because my kids love claw machines and it had great reviews. When we arrived another mom was there with her daughter and she mentioned how it was impossible to win. My kids became super frustrated with the machines, and it wasn't until the cashier gave them extra coins that one of them won on their last try. While they operate on an "everyone gets a prize regardless" policy, it would be nice to win them versus being given them. It's also a lot smaller than expected. The cashier was very friendly and the place was setup nicely, but I don't think we'll be back. read more

This cute little store is located on the corner of Balboa and Convoy. They have claw machines that take 1-2 tokens per game ($1 per token). I didn't really notice if they have any gachaphon machines. They sell some Kawaii merchandise at the back of the store and they have a photo wall filled with stuff toys. We were only there to check it out and didn't have time to play. read more

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Really cute place to get little plushes and blind boxes! Just wanted to shout out the cashier working last Saturday-they were super nice and asked about which hipper I wanted to pull from the blind box. They even offered to get me one from their personal collection, but luckily I pulled the ones I wanted! Great vibes and service. read more

Shoutout to uncle Daniel and Valerie for such an awesome experience for me and my family. We had such a delightful experience at this claw machine game store! From the moment we walked in, we were greeted with a warm, welcoming atmosphere. The bright lighting and vibrant decor created a fun, positive environment, perfect for an enjoyable time with the kids. The staff were incredibly friendly and approachable, making the whole experience even more special. The variety and quality of the prizes were impressive--generous. We had a blast trying our luck and left with some awesome prizes: a squidmellow Gengar and a Mew backpack (won with a vending machine with a key to the locker containing the prize). We'll definitely be coming back soon for more fun. Highly recommend this place for anyone looking to have a great time with the family and walk away with fantastic rewards! read more

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Small parking lot but because the other business weren't open it was easy to find a spot. When other business open in this center it will be tough to park. No street parking. They have a policy that if you spend $10 you are guaranteed a small prize if you don't win anything on the machine. People's reviews talk about how helpful staff are in trying to win prizes by offering tips/positioning but we did not experience that. You can exchange your dollars to coins at the counter or a machine. All the large claw games are two coins each ($2) and are difficulty medium or hard. The small/tiny machines are 1 coin ($1) and are labeled easy. The small machine's claw doesn't close at all, so these are near impossible to win. I saw a few others try them and no one won from them during my time there. Some machines had very few plushies in them, one only had two items. Not sure how often things get restocked. Took my kid and spent $10 in about 10 minutes. Luckily the kiddo won something near the end so we didn't have to find out what the pity prize was. They have a cute photo area with plushies on the wall where you can sit and take a photo with your prize winnings (if any). I don't really think it's worth the money, better off just letting them pick a plush to purchase or going to that boba place that has the plush in the cup for kids. This place is more suited to adults that have some skill who take their claw games seriously. read more

One of very few places in san diego with claw machines. I was very surprised to see the prices and temu quality prizes. I tried it out and 1)$2 per play is insane vegas is cheaper 2) i got smt and when i got home the item that the prize was holding was stuck together with a dot of hot glue. I like that they're here but you guys have to lower your prices and also reading some other reviews the talk back from the owner of every bad review is insane. Maybe some pr training? Very unprofessional read more

Kawaii House was definitely the house of Kawaii! (Kawaii means cute in Japanese) so that's the wording I'm going for here. This place is all magic vibes when you walk in. Pastel colors, exciting well lit claw machines and super friendly staff members!! They also have a section where you could buy some popmart collectibles so I'm sure a lot of people appreciate that! We played every claw machine and ya know... we just weren't winning here. Haha. Which is totally fine but it was a little discouraging. We usually win everywhere!! But hey, this place kept us on our toes. The plushies in these claw machines are really adorable and they did have a big selection. Things seemed fairly placed in the claw machines... they just weren't bringing the prize over to the prize slot. We still had fun though!! Playing claw machines doesn't guarantee a win - it's just we've been playing claw machines at places that we've been winning at for so long- we had higher expectations haha but that's not Kawaii House's fault. So hey, maybe this place is a bit on the advanced side of claw machines. We'll call it that! The pricing was pretty fair and we did spend a good amount of time in here trying to win. It was nice to experience a new place I'm sure we'll be back to give it another go! Photos/videos are the different claw machines we tried and a nice photo of my dogs enjoying the lovely decor! read more

I recommend going!! Super cute place and the cashier is very attentive and kind! Pricings also really fair :))

This is an absolutely wonderful place for kids and teens as well. Sharon was just wonderful, patient and helpful showing us how to use the machines and were were SO surprised that my granddaughter got 3 claw toys even though it took more than the 20 coins I purchased. It is so clean and cheerful and sweet and all the merchandise is beautifully taken care of. I highly recommend it as a place for grandparents like me to take grandchildren and parents to have a really fun, rewarding, not too expensive activity together. We WILL be back! Thanks so much, Jacklyn read more

Okay. I don't really do reviews, but, first things first. I do love claw machines. Have been since I lived in Japan. Stumbled upon this small mom n pop claw machine shop, I figured why not, since I was already in the area. Greeted nicely by the Chinese lady in the cashier. Played a couple but didn't win anything until she stepped up and gave me a few hints, she asked which do I want to win, fixed the stuff toy inside and Bam I won! Not only that she even gave me free tokens to try again on my own and won another!! Customer Service by that nice lady is 10/10!!! Now, I wish they have a bigger place and got more choices. Other than that 5 star! read more

We saw this place on IG so we visited after dinner at a nearby restaurant. It was a big hit with the kids! It's cute and clean, and the prizes are all high quality. Yes the coins go fast, but that's all part of the game. What really stood out for me was the service. A super kind lady named Mel helped us and gave the kids a ton of great advice. She was so nice and we're grateful for her! read more

Kawaii House - Arcades Near Me - San Diego, California

The guy helping us made sure we still went home with one plushie even if we didn't win any from the claw machine! Also has a great selection of blind boxes. Will definitely be back! read more

Kawaii House - Blind box selection - Arcades Near Me - San Diego, California