I wanted to really love this place , they have some nice affordable dresses but you really need to…read morelook at them closely for defects . I purchased a dress did not look at it closely and when I got home it had tiny holes in the lace the sales lady assured me it could be fixed but when she showed it to the alterations lady she start saying that she was not going to repair it unless I paid for it because she does not work for free . She was really rude and argumentative with a very nasty attitude . I was then asked to put the dress on so she could see what needed to be done , time I put the dress on she told be to take it off , then mumbled something and walked off . The sales lady stepped in and said I could exchange the dress for the exact same price , I did find another one but it was 200$ cheaper which I couldn't get money back so I end up getting a overpriced hair pin and overprice earrings so all wasn't lost . After I found another dress then the alteration lady came back trying to be nice , I declined alterations I would rather do them myself before I let her do anything for me . The saleslady saved the day .

Extremely helpful. We went in with one dress style in mind; however, it didn't look like we had…read moreimagined. Staff was very patient and knew which style would flatter. Made her feel like the Queen that she will be on her special day. I was so impressed that I bought my mother of the bride dress that day as well.

OMG! White Birch has given itself a refreshing remodel and it looks amazing. The side entrance is…read moreno longer, you now enter through the front. A simple change like that, totally improved the flow of the entire store. Whenever I need gifts for my female family members and BFF's, I know I can find something at White Birch. They've got everything a person needs for entertaining. I have to control myself when shopping, because I want to buy something for myself. I love Nora Fleming and I'm always tempted to buy the newest items. I like that they have locally branded items. They'll offer locally themed tea towels with both. Alton and Godfrey printed on them. Another one of my favorite things to purchase here are; cocktail napkins and greeting cards. They've got some of the wittiest cards and the napkins make me laugh, too. They also have a fashion boutique for the ladies. A couple of my family members have bought items and have looked very stylish. On occasion, WB will have a few mens shirts and I've bought them and constantly get compliments, when I wear them. The service is very personalized and when you become a regular, they'll remember your name. If they don't remember your name, they'll remember what you bought and will make recommendations based on previous purchases. That's impressive and excellent customer service. Getting married soon? Be sure to use the Bridal Registry at White Birch.

Return/expiration policies are very strict. No exceptions...at least for me but I'm betting there…read moreare plenty depending on who you are.

Amazing service. Works with me on finding my image and making my bridal look come together…read more Everything you need available for the bride and bridesmaids. Love it.

I was looking for a short elopement dress and they did not have what I was looking for but they…read morewere so so nice and helpful with trying to find other places/ideas for me.

Love this shop! So cute! I had my mother of the groom dress altered there...wish I had shopped…read morethere for my dress! A lot of pretty styles to choose from! So friendly and talented!

Reasonable priced dresses and excellent alterations. Nice selection. Personal assistants to assist…read moreyou.

Excellent tailoring to make poor fitting garments and work for you. Lovely ladies that work there,…read morereally are expert tailors

Are they still in business. They are not at there old address anymore…read more They have always did a great job for me.

This rating is based on shopping for bridesmaid dresses, not wedding dresses (I'd already gotten my…read morewedding dress prior to shopping here). The sales ladies were very nice, and their shop is PACKED FULL of merchandise... be prepared to spend some time sifting through the racks if you plan on checking them out. Anyway, I've got the same complaint here as a few other shops--- they did not have anything for plus-sized bridesmaids to try on. As with other shops in the area, they only carry "sample sizes" that do not reflect the general population. If you're looking for anything over a size 18 for your bridesmaid(s) to try on in the store, good luck finding it, because it'll be a diamond in the rough. I hate only giving them 2 stars (because the sales ladies were very nice and they did have a variety of styles), but I'm hoping they'll contact their vendors and demand larger sample sizes so more ladies can actually try on dresses before ordering & buying them. Here's an idea; open an affiliate shop offering formal dresses that cater to larger women; it's a niche market, and with the right advertising & word-of-mouth, customers will be flocking to your store.

Beware!!! They tell you dresses will be ready a certain day, and finally arrive two weeks later…read morethan date promised, and just days before the celebration. And that was just the beginning. Apparently they measured incorrectly, because the alterations couldn't be done as needed. The girls couldn't lift their arms, because there was no room for letting the arms out. Being 5 hrs away, we couldn't have a fitting like most of the girls, so the day of rehearsal we had to go after and do the fitting and alterations, missing the rehearsal dinners, fun etc. When asked for discount, we were told no, alterations were free. However, even with alterations we still walked out of there paying for a dress that did not fit. Manager told us it was the manufactures fault. Sorry, but, they should have been on top of their orders!!! Feel bad for the girl, who only works there, because she took the many complaints for her manager. Horrible horrible horrible beware.