My daughter purchased a ring for herself and a mother's ring for me for Christmas. She had to have her whole ring replaced because the stones kept falling out. She's already had three stones fall out on her current ring. My mother's ringI had a stone fall out within a year of having it. They replaced the stone. Now I had another stone fall out. I took it back to them. They said their warranty doesn't cover stone replacement, because their system changed ! So what good is the $99 Warranty my daughter bought for my mother's ring? she paid over $500 for this for this crap to happen. I will never shop at Kay jewelers again. This was the one in Bourbonnais Illinois. read more

When you buy a warranty on one of their rings and they say the #Warranty no longer covers a stone replacement because their system changed I think that's poor customer service read more

I was in Kay Jewelers at the Tinley Park, IL store to have my jewelry checked and inspected for the warranty coverage. Ann was very helpful and a great source for updating my wedding ring set. She suggested to enhance the engagement ring with a diamond enhancer on each side. Wow, what a difference and brilliant change it made. Very sparkly!!! read more

Kay Jewelers - Jewelry Near Me - Bourbonnais, Illinois

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My fiancé and I went in there about 2 weeks ago, Mrs. Patty was so amazing she helped and answered questions we had. We went in there just to look and we had signs to do it, so we bought our wedding set and bought her a new engagement ring. They were fast getting back to the store, gso we went back to get hers first and the guy was nice, today went to get mine and had Evelyn help me and she was amazing as well. I highly suggest shopping here great employees and amazing store. Thank you read more

I had a good friend who worked here, so when it came time to buy engagement and wedding rings, it was a given that we would go to Kay. My friend would always tell us about the sales and discounts, so we knew we'd get a good deal. Although it's not traditional, I picked out my own ring. My boyfriend (at the time) was nervous to pick out something I wouldn't like, so we made the decision to go together. I originally went into Kay wanting a princess cut ring but after my friend kept saying "oh, so and so has this one" on every ring I liked, I knew I needed to change my search. I didn't want something that everyone else already had. I ended up falling in love with a 3-stone cathedral setting ring with diamonds around the side. The ring was close to $8,000 but it was on clearance for $5000. We'd already had the plan to put the ring on layaway, so my friend let us know that if we picked it up on a day that had additional 30-40% off the clearance items, we could get out of there for even less. We finally picked my ring up the day after Thanksgiving and I absolutely love my ring! Their layaway is great and they would have held it for us with a couple hundred down, although we put down more so we could get it faster. The only reason for me not giving a higher star rating is that every time I went in (including the initial time) to make a payment, they hassled me to open a credit card. I already know myself and had I financed a ring, I would have made minimum payments on it forever and probably dropped $10k on it by the time the interest was said and done. Kay is a great place to buy jewelry as they do frequently have good sales, but stick to your guns about the credit cards. Plus, if you finance a sale ring, you really aren't getting a sale anyway with the interest. (And don't listen to the BS line they'll feed you "oh you can pay it off in a few months and not pay any interest." Unless you're THAT good with your credit cards, don't do it!) Kay employees do have a goal of how many they need to open per day, so they will tell you every line they think you need to hear to meet this goal. Here's how slimy they are. My brother told them he didn't have a job and that he's been unemployed for over a year and they still opened a card for him- no freaking joke. They really don't give a sh*t about whether you go into debt, as long as they meet their quota. read more

I went into Kay looking for an engagement/wedding ring. The experience was awesome. Traca helped me and she was extremely helpful. Taught me a bunch about what I should look for and how the diamond market works. She is very good at her job and I appreciate her help. The only problem I have with Kay is that they go through Comenity. Comenity is the slimiest company I have come into contact with. They are a full blown scam. I was setup with a 12 month 0% interest plan. I paid everything per month by the due date. Never a late payment. I paid off my ring to find that I owe hundreds in interest. Come to find out, my payment due date was later than the date the 12 month plan expired. Of course they did not notify me this would happen why would they? So now I owe them interest on not only the month that was supposedly late, nope on the entire purchase. I called them and all they said is they can't do anything about it. Absolutely terrible and such a huge scam. I was set up for failure from the beginning. PLEASE read the fine print and pay SUPER close attention to your so called plan with Comenity. Don't make the same mistake I did and trust they would hold up their end, because they are looking for a way to scam you. I had 0 interest on 11 months and 20 days. Of course my autopay happens on the due date which was 12 months exactly. Due to this, I accrued interest from the entire purchase because according to them, my last payment was late EVEN THOUGH I paid the final payment on time. They give you 1 month you don't have to pay in the beginning because that will push you back far enough to get hit with interest in the end if you do not pay off your purchase early. NEVER EVER wait until the last month to finish the payment. ALWAYS pay the last month on the 2nd to last month to avoid this scam because let's be honest, that is exactly what this is. A scam. read more