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    D. Westphal Jewelers

    3.8 (6 reviews)
    Closed • Closed

    Services - D. Westphal Jewelers

    Jewelry repair

    D. Westphal Jewelers Photos

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    2 months ago

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    5 months ago

    They are very nice people. I needed some work on a watch and they got it done while I waited. I will use them again.

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    3 years ago

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    4 years ago

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    5 years ago

    Got posts replaced on 2 earrings & was charged 3 times as much on one?? No explanation as to why & help was rude

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    10 years ago

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    Ask the Community - D. Westphal Jewelers

    Sequels

    Sequels

    (14 reviews)

    $$

    This is a very nice resale store, where you can find nicer used clothes for a good price. All of…read morethe workers are really nice, and they make sure to provide a good experience for everyone who shops at this store.

    I found a bag I liked in the store that was at the upper limit of the price point I was looking…read morefor, especially since the bag was worn in places. When the cashier rang it up, it was more expensive than the tag read (it's worth mentioning that their bags have two tags, a hang tag on the strap near the hanger and a detailed tag stuffed in the bag somewhere that usually takes the cashier a bit to find). I pointed out the price discrepancy, and was curtly told that the price inside is the one that counts. I wasn't willing to pay more it, and told her I'd have to pass at that price, and thanked her anyway. I offered to put the bag back on the rack. She told me I was out of luck because they had a no return policy. I had not completed my purchase and reminded her of this. She said there was no way to cancel a card that she'd already swiped. I realize I should not have given her my card until she told me the price, but wasn't concerned at the time. She said that my credit card had been charged and that I could take the bag or not, she didn't care. I told her that she could either cancel the card or that I could do a chargeback on my credit card, which shouldn't be a problem since I had not authorized the charge. She told me that if I didn't sign, it was fraud. I asked if she was going to cancel the charge or if I needed to call my credit card company. She was pissed, but reversed the charge (the thing she'd told me repeatedly that she couldn't do). Obviously, I won't be back, and was disappointed by the aggressively bad customer service from a locally-owned business.

    D. Westphal Jewelers - jewelry - Updated September 2026

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