Apparently "home office standards" include worn down prongs, loose prongs and diamonds, poor…read morechannel buildup or lack thereof, diamonds easily picked out using a fingernail and messy unpolished globs of gold holding in the EIGHT (8!!!!) diamonds I've had replaced in 3.5 years. That's the condition I had my ring returned to me today after being told it was in "like new condition" straight from home office. I have taken my business elsewhere, and will be sure to never let friends or family shop at Samuels Jewlers in the future

Samuels Jewelers is an absolutely terrible place to shop. I was "helped" by a woman by the name of…read moreJennifer, and it was the WORST experience of my life. The glass had finger prints all over it, there were papers everywhere, and Jennifer was absolutely no help to me. She was completely uninterested in anything I had to say, and didn't seem to want my business. She also didn't seem like she had the hygiene to be working in jewelry. I made a very large purchase for an engagement ring at another location, and I can not urge every one else enough to not even consider Samuels as a place to buy jewelry. In my opinion, zero stars is still too high to rate this place.

I would give them 0 stars if I could. I called in to schedule a screen replacement for my iPhone…read more16, they didn't have an Apple OEM screen available and said they would have to order it, but they had the screen in a different brand that was identical to the Apple OEM model. So I agreed on the off brand to get the screen fixed. They initially told me it could take 3 hours, they had my phone all day, over 6 hours on the repair. Then I get my phone and the face recognition didn't work and the buttons are off considerably. My phone is worse off than it was before. This place is a joke, don't waste your money here.

I went in to get a new battery for my iPhone a month ago as was overheating. got it back same day…read moreand my photos went blurry. store issue so then made them put a new camera in my phone for free. got it back and still no resolve and photos still blurry. had to get replacement phone ($150) and made them pay. told store owner would need check sent out the next day. 10 days later and still no check. also In talking to at&t for replace phone, the store never put in apple parts in my phone to fix it. poorest service and warning everyone not to visit. rudest manager ever and no customer service ever. don't use them ever!

The owner of Sound Source came to my office, gave me a quote, and assured me that the upgrade would…read morebe easy and sound great at a wonderful price. The next week when the technition came to install it and was unsuccessful he left the equipment and an invoice that was much higher than the original quote. Five months later the technition came and picked up the useless equipment and Sound Source sent an invoice for labor! The equipment was never installed or used. I have contacted the BBB and will NEVER go back or reccomend Sound Source to anyone. To charge someone for an unsuccessful install after giving quote AND having the never used equipment returned doesn't even make sense! I could not be more disgusted with everyone I delt with at Sound Source and will continue to share my experience I had. Thank you for reading my post and please be careful of snakes!

This business is a joke. Took my car there to get a issue fixed with my audio, where the audio…read morewould cut out and they said it was a short in the speakers. Took it in to get new speakers as normal. They cut up the old speakers without my permission, then didn't fix the issue and couldn't put my old speakers back in cus they where cut up. they then tried to charge me $220 plus $50 to hold the appointment. as well as left dings and dents on my interior of my brand new car and refused to acknowledge their mistakes. thru this whole ordeal we where extremely respectful and they where very rude. will not be returning. and don't recommend this business to anyone.

Love the Walmarts of small towns. Not to busy, happen to stumble on a Pokémon restock and a fairly…read moreclean place. Minus one star for being the corporation it is and not paying the employees well. :)

Do NOT get your car work done here. I went for an oil change, got the premium and specifically…read moreasked if they could check my fluids. Not only did they NOT check my fluids but I was told by the man at the desk that I had a taillight out. I bought the bulb and went out there with an employee to discover the light was working (my bad I guess for trusting "professionals"). I kept the bulb because I could use it in the future, got home and checked my fluids because the bulb situation made me suspicious... and all of them were low. They didn't even fill my wiper fluid, which on the paperwork says it was completed. They're lying con artists. If they can't be bothered to tell me my fluids are low then what else are they neglecting to tell customers, and what other scams are they pulling?

Sickening deodorizer in the store. One leaves with the hair smelling of this deodorizer for the…read morerest of the day. Merchandise unusable as inundated with this smell. The poor employees that have to work with this smell all day. Hopefully it doesn't have the usual toxic ingredients found in deodorizers.

I am tired of men's Jeans being charged $10! The T-shirts are each $5! Why??? I see on Goodwill…read morepages other Goodwill charge $5 for men's jeans. $2 shirts. And in states where minimum wage isn't 7.25.. we shouldn't be charged more than states that make $15an hour for donated stuff! Not to mention ALLLL donated Jewelry from OUR COMMUNITY get donated across state lines!! So not only do the donations not go to us they don't even go for OUR STATE!!!!!! It's bull shit toys are all 4.00 and up pretty much. You are robbing people. Sometimes you find good deals in fur inure. But damn yall are greedy. I go to Desert Industry first than Idaho Youth ranch than good will just in case. But really you are all greedy as hell!

They held on to my wedding set for a full two months and did absolutely nothing. NOTHING. Delayed…read moreand lies the entire time for a simple addition of an anniversary ring to a wedding set. Blamed it on Covid which was just really weird and made absolutely no sense at all. Ruined my Christmas. We've spent thousands there over the years but will never return for any reason and will warn anyone who listens. Do yourself a favor and stick with a local business, someone who actually cares about customers.

I definitely would not recommend going here, and instead take your money elsewhere! My husband and…read moreI got our wedding rings from here and things seemed to be going fine for a quite awhile until now. I went in to make our monthly payment a few weeks ago and the guy that was taking my payment, Steven, started to try to sell some jewelry. He told me that my monthly payments would not change as we were just adding to my current balance with what new jewelry I picked out so I thought what the heck for Christmas. He even said we still had credit for more if we wanted, and did NOT tell me that my payments would be changing. We signed paperwork and left and then I got a bill in the mail today saying my monthly payments were now $294 instead of the $70 I was paying before. My husband went back to the store and Steven claimed that he told us multiple times that our payment would not be the same if we went over our credit limit, which I definitely did not remember him saying that even once, PLUS we still had available credit. I would have remembered if they told me my payment would change to that much! They wouldn't take my husband's watch back since he already wore it, but the rings my husband got for me were still in the store since we hadn't picked them up yet and so they did take those back. However, they still raised our monthly payment to $85 and said they can't give us back our original payment. My husband told them once we pay off our balance, we are not doing business with them again!

Gave me the discount online due to computer issues , great guys to work with . Thank you for my new…read morebattery X2

Very helpful associate during a crisis of the loss of battery power from our solar panels. Walked…read moreus through options, offered recommendations and supplied us with exactly what we needed. We were panicked travelers on a first long outing and this was Day 2 of a 2 week cross country trek. Thank you for the knowledge and genuine advice. We appreciate the integrity behind the options. He could have almost sold our desperate souls anything but kept it real.

Too greedy and high priced. Use Consumer Cellular instead. I pay half the cost Verizon charges and…read moreI have two lines. About $35 FOR TWO LINES!!

And we believe people change and try to hope for the best. Absolutely done with this location…read more Today I decided to surprise my wife with purchasing her a new phone and Mr Stuart verbally assaulted us at this location in our underaged daughter's presence. I take it they do not drug test belligerent employees he acted like an aging tweaker and I am not talking about long hair or earrings, I am friends with some people who have neck tattoos. We are talking about his facial expressions, tone of voice and demeanor. I do not equate professionalism with being cleanly shaven. In fact I find long hair cute on either men or women of course if they take their time to wash it regularly which was obviously not the case here. I gave this store like 11th or 12th chance, but that is it. Stuart acted plenty disappointed he can't talk us into a higher tier plan, or to pay $29.99 for his unique and extremely marketable copy/pasting skills, that he had spent years if not decades on sharpening and bringing to perfection, but we mostly use phone for calling and texting and not like Verizon invests too much in updating its towers in American Falls area. Mobile speeds and reception are way modest all the way to Mountain Home. I get it, Stuart is 30+ and having base salary of $10/hr pay plus commission is tough at times, but waiters at local restaurants have even meager base income yet any of them who is polite and attentive to our needs always gets tipped generously. Nobody cares how much you know, unless they know how much you care. Only tip for Stuart that we may offer is: find a real job (dude you are like in your 30ish! time to grow up) and stop scamming customers hoping to get commission. He just gave us a phone in the box (allegedly blue), wife opened it and it was of the wrong color. We wanted it adjusted. Reasonable demand. By that time he ran away and already grabbed another customer. Heavy built guy with a pot belly and a beard who stated he is a manager James I think was on the name tag treated us poorly after we asked him to show us the picture he showed us before where my wife picked up blue phone as the one she was given was clearly white and not blue, which is false advertising at its finest. Verizon can afford to hire at least few agents that are not colorblind. We use our phones for few years before discarding them so it is reasonable to be able to pick the color of a thousand dollar device. The decent manager would have politely offered my wife to rectify the issue and pick up a different color, that was all she asked as the one brought to us differed greatly from what she picked initially. My wife was visibly upset about his and Stuart's reluctance to do anything. Big bellied manager stated if they let her pick up different phone there would be a $50.00 restocking fee and Stuart came to us showed us his 3 ugly fingers and told my wife she has 3 seconds to change her attitude and facial expressions even though he was the one who had been acting like a dirty punk. Counting with his fingers. Yep, that pathetic. Nobody came to prosperity by spending money they don't have on things they do not need. We do not use our fingers for counting. Since Stuart used his preferred 3 here are three ideas for him to consider on his specific pass to progression: 1.Being a cashier at Walmart, a burger flipper at McDonald's, or a rep at a Verizon store shouldn't ever have been considered careers to sustain livelihood with, these really should be college kids looking for some cash or retirees looking for some extra coin. 2. Overpaying 3+ times for an exact phone case offered in US for $15.59 never made anyone smarter or healthier. 3. Smirking or laughing at customers who just bought a thousand dollar device made in China from you is a perfect example of bad judgement. He who laughs last, laughs best. Pathetic clownship has no place in a decent brick-and-mortar store. Felt like SLAP IN A FACE TO A LOYAL CUSTOMER. Is it customer service poky-style? Is FMC that toxic? Go figure. He is the one who should count his blessings here we are well aware about how to count money and where not to spent any from now on. Honestly I was tempted and took me great deal of self-restraint to not to do anything undoable, but I figured pathetic weasel is not worth a penny with a hole drilled in it. He treated my wife poorly just because we drove from small town and there was no comi$$ion in it for him, but my wife makes few times more than he does, manages a team of a few people and always treats patients no matter how wrong they may had been with respect and empathy (look it up in dictionary, useful quality in customer service). If a company was decent at least an official apology would had been offered and we would had been given an option to pick the same device of a different color. We opened the box in their presence.