I spent $8 so the jeweler would attach a new jump-ring to a sterling silver necklace and he did OK…read more There's easy parking near PUBLIX. And the store also buys gold and silver if you need to sell anything fast, or buy a previously owned piece of jewelry.

Amazing jewelry, great prices! Owner and staff are very kind and helpful! Highly recommend!read more

I first used Agnew in 1970's. Only used another one when moved to LA for a few years. Agnew is…read moreextremely reliable and would trust them with any diamond or piece of jewelry. Pete is great in the back. He can preform miracles with your jewelry desires. I can only speak of the value of your piece, the service you receive and the choices are all wide open. The best. Give them a try and you won't want to use anyone else.

Agnew's designed a new ring for me using pieces from other jewelry I wasn't wearing any more. It…read moretook a couple of consults to get a final design, but the jeweler was very patient with me and made suggestions that he thought would do justice to the diamonds I wanted to use. I just picked up my new ring and couldn't be more proud of how it turned out. Highly recommend them !!

Why do I love the South? Hmmm...let's see...well, people are NICE, service at retail establishments…read moreis actually SERVICE oriented, and there is always parking no matter where you are. As far as Brighton at the Summit goes, the service and sales staff (particularly Rachel) are shining examples of what a shopping experience should look and feel like. My mother and I have a Christmas tradition: I give her a bright, shiny bauble or two from Brighton and she plies me with expensive electronics, jewelry, and designer clothing. Good deal! After nana's passing earlier this year, this holiday season was less than magical for our family. It was downright dismal. I dragged myself into trusty Brighton, kind of in a daze, and not convinced that anything was going to be special enough to lift mom's spirit and get me out of my holiday funk. Rachel, a bubbly and kind sales associate assisted me in designing my very own creation that incorportated memories of my grandmother as well as my mother and myself- a piece that can be passed on in our family. At under $300.00. That beats Tiffany any day. The service is incredible, the attention to detail is outstanding and all Brighton jewelry is nice enough to dress up and classic enough to dress down. Mom was brought to tears, I was uplifted, and dad was just happy we were happy. Thank you, Brighton, for being a soft, sweet place to land for the perfect gift for a special person or just an everyday accessory or sparkly for yourself!

On behalf of my mom: We've been customers of Brighton for years and have always loved their…read morejewelry. I have several bracelets, earrings, jewelry stands, etc that my husband has gifted me over the years. I've been experiencing some issues with my charms on a bracelet my husband has been building me and today we went to see if the store could assist us. Instead of taking us aside or to the counter to answer our questions/explain policy, the woman brushed us aside and told us she couldn't help us because of warranty expiration and we'd have to keep working at one of the clasps on our own, she "sees that issue all the time." While we understand policy, she was very short and rude. My husband was extremely insulted by her indifference. We felt as though she was viewing us as beneath the status of "ideal" customers. We went to Pandora and purchased jewelry there instead. If we do business with Brighton again, it will be with the Destin store, but once this bracelet is complete I can likely say so will be our business with Brighton.

The 2 ladies who us with selling my husband's knife collection were so nice and gave us almost what…read morewe were looking for!!!

Ron Guy, the Gun Guy is one helluva resource for any and all information you need on firearms. Over…read morea decade of law enforcement experience and it shows. Exemplary customer service, each and every time.

I purchased errings on line gold sparkle broke horrible my friend bought me a set of perls claps so…read moresmall its a challenge to snap.

Visited this location during the week, located in a plaza. The staff was super helpful and friendly…read morewhile showing us some jewelry. The store had just opened so we were the only customers at the time. We ended up purchasing a piece of jewelry which is super nice. Highly recommend this location.

If you're looking for bad service, super high prices, and bad location, then this isn't the place…read morefor you. The is go-to place for my watches, repairs, and replacements. The lady running the store appears to know her clientele which is refreshing. She also is straight to the point, with an honest touch. She tells you not what you want to hear, but what you need to hear. This store is conveniently located right outside Macy's at Brookwood Mall. Yeah the mall is a little quiet, however from my experience, the stores that are open five way better service than many other places. Hope you enjoy this place as much as I did.

Last Tuesday, April 13th, 2021 I went to New York Jewelers at Brookwood Mall (in Birmingham, Al) to…read morehave a battery replaced in my 20 +/- year old Seiko analog watch. I knew it needed replacing because of the built in situation of the second hand skipping every two seconds in order to make me aware the battery is about to die. I asked the lady working there if she could replace the battery and she said she could. I asked how much and she replied $14.99. I said that would be fine and she proceeded to take off the back of the watch and looked around for a replacement battery. At this point she started having trouble and gave the watch back to me with the back off to see if I could solve the problem of it not working. I immediately saw that the second hand was not moving and said "there is a problem! The second hand is not working!" She immediately got defensive, raised her voice and said it was not working when I came in. I kept calm and replied the second hand was working when I came in and there is a problem with the battery installation. She started screaming at me and said it was broken when I brought it in and there was nothing she could do. I replied, "This watch has worked for 20 years and only has needed a new battery every few years. She screamed "That is your truth!" To which I replied, "No, ma'am that is fact." She then offered to send the watch to her "jeweler" to fix it. I had no choice. My watch I paid several hundred dollars for years ago and had taken great care of was now broken and at her mercy! What was I going to do? I'm thinking, "Worse case scenario I have to go to small claims court and plead my case to a judge but what a hassle would take months if not years!" I waited the few days she promised and got a call on Friday, April 16th, 2021. She said (in a really big hurry) that my watch was ready. I asked how much but she had already hung up at this point. I picked it up that day and was told the price was $25.00. I asked why the watch was broken and what it took to fix and her reply was she didn't ask the jeweler and didn't want to know. I paid the $25 ransom to get my (hopefully new battery) watch and will never darken the doors of "New York Jewelry" at Brookwood Mall again! Bottom line, yes I paid $10 more than the asking price to replace the battery at $14.99. That is not a lot of money, But. The principle that her position was: "I didn't do anything wrong, I didn't break your watch, It's not my fault, etc." didn't sit well with me. Simply acknowledging there was an issue and working to solve it would have changed my attitude to be willing to maybe pay more if necessary but I'm just glad I didn't take a much more expensive watch like a Rolex and have the same issues that resulting in hundreds to thousands of dollars. Clearly, she was incompetent and would not admit it. My frustration prompted me to take fifteen minutes out of my schedule and report this so that others will not stumble in to the same mistake and lose much more money than I did.

My youngest son has been wanting to get his ear pierced for quite some time so this Christmas, we…read moredecided to allow him to get his ear pierced as one of his gifts. I did some research on Rowan and I liked what I saw. I like that the piercers are nurses and I also like that you have the choice of getting your piercing with a device or with a needle. Personally, I am a pro needle person so this was the perfect place to bring my son. Rowan is near the Pandora store at The Summit. I was able to make an appointment online and when we arrived to Rowan, we were seen pretty quickly. There were quite a few walk-ins after us so I do suggest making an appointment. The nurse that pierced my son did a phenomenal job of explaining everything that she was doing and talking him through it so he wouldn't be nervous. Everything was sterile and so clean. This is exactly the type of experience that I would want for my child getting his ear pierced. The options they had for jewelry were quality, which is important with new piercings. Some might feel like the pricing is kind of high if you're comparing it to places like Claire's or Walmart. I think the pricing is on par with what you're getting. I'm actually considering coming back here for myself to get a couple new helix piercings. If your child want an ear piercing or even if you want one, I you should check out Rowan.

My baby girl got her ears pierced the ladies did amazing. Knowledgeable, extremely supportive, and…read moresweet. Baby girl is so happy.

Excellent Service! Excellent People!! Very nice store;;…read more Great selection of really nice quality jewelry!!

Had a horrible experience with a staff member (believe it was the owner of the store) who was very…read morerude and prejudice. The moment I walked in, I felt like he did not want me there. He made me feel like I was a burden for just a simple ring fitting. He did not wear a mask for COVID precautions and his store reeked of cigarettes. He jammed a very small ring size onto my finger and while watching me struggle to get it off and telling him that it hurt, he laughed at me and told me I need to get used to a small size. It was like he wanted to cause me emotional and physical pain, which was so strange. I don't know if he was just having a bad day but that was unacceptable. He did not try to even show me how ring sizing worked and simply jammed the ring sizer onto my finger. Truly the worst experience I've ever had with a business.