Sad to say I'm here again writing another review, but unfortunately nothing has changed. I currently have four rings from Kay Jewelers, and every single one has had issues. Two of them are brand new, and within less than a month of purchase, a diamond had already fallen out. The engagement ring my fiancé bought me has been an ongoing nightmare. We received it back once with a mismatched diamond. After finally getting that corrected Now, the same diamond that was supposedly repaired has fallen out again -- in less than a month. I also recently got my V-shaped ring back from repair, and within just a few days of picking it up, another diamond fell out of that one too. I just want to be able to wear my rings and enjoy them and not feel like I have to constantly check my hand to make sure something didn't break or go wrong. I work at a desk all day. What is going on with the quality of these rings? What's the point of owning them when they spend more time being repaired than being worn? It's beyond disappointing -- it's frustrating and exhausting. On our last visit, we were told we're basically "celebrities" because we're known for our reviews and complaints. That alone should say something. At this point, only the regional manager will deal with us. While he has been polite and I appreciate his attitude, it doesn't fix the underlying issue -- the quality and service are simply not acceptable. At this point, I would rather have my money back and take my business elsewhere. Extremely disappointed. read more

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1-Star Review My experience with Kay Jewelers has been extremely disappointing and stressful. My parents bought me a Le Vian ring a little over two years ago, and I absolutely loved it. I was even able to pick it out myself. Unfortunately, the ring began to crack in the upper band area. Since the ring was under my parents' account and had a full warranty, my mom dropped it off for repair. Because it's a Le Vian ring, it had to be sent out for repair, which took about a month. When I finally got the ring back, I was excited--until I realized they did not fix the crack at all. Instead, the band looked smashed, and that was all they had done. I returned to the store, and the associate apologized and explained that when a ring is sent out, it is supposed to be repaired to look brand new. This time, she took photos and added notes clearly stating the crack needed to be fixed. Once again, the ring was sent out for another month. While this was happening, my boyfriend surprised me with another Le Vian ring from the same store. Less than a month later, a diamond fell out of that ring, so I had to return yet again. When I went in to drop off the second ring, my original ring had finally come back after nearly two months. The crack was fixed--but they altered the bottom of the ring without my consent, which I never asked for. I was extremely upset. Another associate spoke with the male manager, who told me my only options were: Send it out again with no guarantee it could be fixed, or Trade it in--but only if I purchased a ring double the original price. I left the store in tears and told them my father, who purchased the ring, would need to be involved. A few days later, my father and I returned and spoke with a kind associate who immediately suggested replacing the ring entirely with the same one. I felt relieved--until the same male manager stepped in, asked us to repeat the entire story (even though they had photos and notes), and then told us that the materials THEY added during repair voided any trade-in option--which directly contradicted what we were previously told. Once again, we were told our only option was to send it out for repair again or contact customer care and "see what happens." This was the second time I left the store in tears. It is unacceptable to alter someone's ring without consent, fail to fix the original issue, and then provide constantly changing and unfair "solutions." We were also looking at engagement rings, but we will absolutely not be returning. The only positive part of this experience was the two kind blonde associates who genuinely tried to help. Unfortunately, the male manager was rude, dismissive, and inconsistent every time I dealt with him. I am still waiting for my second ring to come back from repair. My parents and my boyfriend will no longer do business with Kay Jewelers. This has been a horrible experience, and I would not recommend this location to anyone. read more

Kay Jewelers - This is what I purchased - Jewelry Near Me - Minneapolis, Minnesota

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Brought watch in for repair. Super friendly and helpful people and excellent value!! Gary read more

I have done business with Kay on and off for several years. I purchased a second wedding for my wife from Kay. My wife was ecstatic and loved that ring and wore it always The sales clerk was helpful, professional and patient as I took some time to make a decision. Recently, I've been doing business with Kay in Coon Rapids -Riverdale. Each time I went there, I was immediately greeted and welcomed to the store. They provided me with excellent service, professionalism and knowledge. The manager, Tyler Look, took care of my needs in a most friendly and professional manner. Thanks Tyler! All future jewelry needs/purchases will be made with them. Keep it up people! read more

The staff was outstanding offering classic customer service, will return for future business

Man this place has gone downhill since I purchased my ring 8 years ago (purchased at a different location) but I am grouping them all together since I feel they should all offer the same quality of customer service. The woman helping me didn't even acknowledge my presence and seemed annoyed that I even asked her to inspect my ring. And this is not the first time I have had a shitty experience here. So unfortunate the quality of service has decreased almost everywhere. Side note- I actually went in there to also inquire about purchasing some jewelry but quickly changed my mind. If I didn't have to get my ring inspected I wouldn't go back again read more

Stopped to have my watch band adjusted. Asked to have 1 link removed. A quick job, maybe 4-5 minutes. When finished, said it was going to be $15. I must've looked surprised as a lady behind the counter said some other jeweler charged $44. $15 for less than 5 minutes of work??!! This is literally the first place I've EVER been to that's charged me for an adjustment- even if I've never bought a watch there. Be prepared to be nickel-and-dimed if you shop here. As for me, it's one place I'll never shop at again. read more

Stopped in to simply ask if they were able to resize my engagement ring that had been purchased at a store out of state. Nobody would acknowledge me for 15 minutes other than a snotty "we are busy will get to you when we can". After the 15 minutes I said I just have a quick question. I was snapped at by a nasty woman who still refused to help me. Left the store and will never return. Awful place. read more

Every time I come here the staff is very unpleasant and the wait is insane. I have been going to a different Kay, and when the riverdale location opened up I started to come here for the sake of a drive. They are always under staffed and rude when working with you. Myself and husband have bought a lot of jewelry from Kay and the way they treat customers is unacceptable. If you can go to another location I would highly avoid the riverdale location read more

I brought my channel set wedding band in for repair. I just needed a stone reset and I understood that the channels would need some reinforcement. When I picked it up the first time, the channels were built up so high that the visible diamond surface was literally half of the original. The diamonds were so deep that what used to look like ice looked like gray specks. Not only that but the ring was no longer round, it was hexagonal!! It no longer looked like my wedding ring so I wanted them to fix it. When I picked it up the second time it was better but it still didn't look like the original and was still hexagonal. This time there was a rough spot and gap where the diamonds ended. I was so disappointed and angry that I wanted to ask for my money back. I waited almost an hour for the manager and finally left. I don't have anything bad to say about the saleswomen and I know they have to tow the company line, but I wish they had the authority to do the right thing on their own. The most disappointing thing is that I had a stone replaced 10 years earlier by another jeweler and it looked perfect, so I know it's possible to repair it without ruining it. Now I hate my ring so much that I just want to melt it down and start over. read more

Even though I absolutely love my wedding ring, the way it got returned to me after it was soldered together was horrible! My ring that was super sparkly came back dull & dirty. They tried to clean it in the store, but wasn't able to clean it to its original shine. So after it being gone for 2 weeks already, it had to go back for a "deep" clean. They promised me it would be back by Tuesday, I gave it one more day & called. So today when I called they still didn't have it. It was still being cleaned and said I wouldn't have it until Friday now. Just really disappointed with the whole experience especially after you spend so much money. We will never buy anything from them again. read more

I am so happy with the customer service that my husband and I received while picking out my wedding band. I had a super difficult time finding something I liked because the style of my engagement ring is quite unique. Desiree was so patient and helpful and really made the experience wonderful. We left the store with a watch and some beautiful sapphire earrings that she helped us pick out as well. She gave us a good deal and made us feel well taken care of. read more

I love this Kay. Places like this truly portray why customer service is everything. My husband and I first started going to this Kay around the time we were shopping for engagement rings. We first met Sari before we got engaged and even though we're not in often, she still continues to remember us by name every time we come into the store. She even remembers our children's names. Sometimes when I need to stop there and have something done (like a ring cleaning or inspection or something that I know will take a bit of time), I actually drive by the place to see if she's working first - that's how much we love working with her. She's friendly, she's interested in us as people as well as customers, she points out really good deals for what we need, and she's thorough. We've been going to this Kay for a little more than 3 years now and highly recommend it. Not just for one single jeweler like Sari, but for the quality of their jewelry and the convenience and ease of shopping there. read more

Just a little warning for Anyone that might be shopping at Kay Jewelers this holiday season!! I purchased something from them back in May and paid cash for it and thought that was all. In August i started getting phone calls from a collection agency saying i owed them the full amount still. After arguing with them for some time that i had already paid the balance (i even had the receipt still) i finally just gave up and paid them again since it wasn't much money and they promised me that if i paid it right then and there my credit would not be affected. Flash forward present day. I spoke with my banker today about what my options for a credit card are through the bank, i'm trying to get a cash back card to save some money. I had checked my credit back in June and had a 720 score so i figured i could get just about any card. When we ran the application though I was denied...because of an outstanding balance posted by Kay Jewelers. I just spent several hours on the phone getting transferred around and speaking to managers only to hear that they are unwilling to correct the error and 'they're very sorry' but they wont take the hit off my credit. I've never been late on a payment in my life, but because they lied to me and reported my 'late' payment to the credit bureau my score got knocked down almost 100 points. So not only did i wind up paying twice for a $60 piece of jewelry, now I'm being punished for paying twice with a permanent mark on my credit score. Fair warning to everyone!!! Kay Jewelers has lost a customer, i just wish there was a way i could pursue this farther!! read more

The peole that work there are idiots. They don't lusten to what you are lookung for. When they call to say your items are in when you get there they can't fund it tellung us we were mistaken. Not even 10 minutes later would call back and say items are there again. They really don't have a clue and that store. read more

The manager of this store, Kelly Lang, ran up an exchange and said she ordered earrings for me. 3 weeks later she called and said they were backordered and that I should come in and picking something else out. I came in 3 weeks later (68 days from the original exchange and within the 90 day exchange policy) to exchange it and she told the staff not to exchange it for me. I have filed complaints and given my paperwork to an attorney. Class action noticed are being filed against Sterling Jewelers for not standing by their extended warranty. They will only repair them if you don't wear them too much. Once they lose money, they will not repair them. This statement directly from their customer service reps. read more

Absolutely awful customer service. Can't reach anyone on their 800 number and when you do, they tell you someone will call you back, but they never do. As long as they got their money, they're done with you. read more