Love this location! I always feel welcomed and respected, even if I drop in with no makeup &…read morewearing my gym clothes. Very thankful for this! Liana totally understood what I was looking for, and she was kind, funny, patient, and informative. She never pushed me to make a purchase, but of course I left the store with a beautiful necklace she showed me! She really knew the products and made me feel at ease. I walked out on cloud 9! Nice job once again, T & Co! :)

All I have to say is how impressed I was with the incredible staff, especially Diana. She was…read moregraceful, patient and very accommodating. I had come in with my boyfriend just to look during my birthday. She offered us glasses of champagne as a celebration for my 25th birthday. She has an incredible knowledge of all the jewelry in the store and went out of her way to help us pick out the perfect necklace. I am so thankful we met her and would highly suggest anyone looking to come here ask for her help. We will be back to her in the future when we return

I went in for an engagement ring, gave my price range and picked the first choice they showed me…read more They didn't try to upsell me and it was a seamless, pleasant experience. The diamonds are lab grown and I'd done a little research on this and it was fine for me. My conclusion was my fiancé would not care if it was lab grown one bit as its a symbol of our love and she's a thrifty lady. The ring looks amazing and I can't wait to propose. My only critique is the dog in the shop is a bit to enthusiastic.

The Diamond Bar should be your Go-To jeweler!!! Steve is the absolute best. He was so helpful from…read morethe start and educated me on diamonds and engagement rings and helped me find the best ring for the best value- and he helped my wife so the same!! If you are looking for beautiful jewelry, for a great price and awesome customer service, you found your place. I have recommended Steve to everyone I know and I will be a lifelong customer!

Anya was so helpful picking out an engagement ring. she was thoughtful, patient, and knowledgeable…read more highly recommend

Didn't enjoy my experience with this business. First of all, the service was overpriced--$15 to…read moreremove a couple of links from a watch. Then the lady working there told me that the minimum credit card charge is $20 and, since I hadn't brought enough cash with me, I had to pay the extra number. This was odd, as another review I read before coming said that the minimum credit charge was $15; she seemed to have changed that price arbitrarily. She was also very rude and standoffish, and when I politely asked if I could get the change for the additional amount I'd paid, she flatly refused. Precision Watch & Fine Jewelry? Nothing about this seems precise to me, let alone professional. I won't be coming back here.

I spent over $1000 on a new wedding ring setting and I've had nothing but problems ever since…read more First, one of the stones fell out from the setting within the first 10 months. Then 9 months later one of the prongs completely ripped off from the setting. I've owned the ring less than two years and have had nothing but problems. I spoke with the owner Louis and he did nothing for me. Blamed it on the fact that the 14 karat wedding band was too old. When I asked him why his staff didn't advise me not to use an old wedding band he had no answer for me. I expected it to last more than 19 months. Beware this is not a reputable jeweler.

Very helpful the girl who I believe is the manager was extremely helpful. Help me make the…read moredecisions and I couldn't be happier. I've done things in the past with them and hopefully we'll do it again.

An item not as represented . Owner offered a refund so that was A+ …read more An item had been featured shortly prior to my wanting to purchase it was no longer on the website . When I inquired two times within approx a month I did not receive a reply . Maybe be it is best to visit the store when doing business . I live 2 states away .

I asked Kevin to create a ring using my mother's engagement ring, my wedding band and a diamond…read morering I had given my wife prior. WHAT a GREAT JOB, melding together.Kevin was able to split my two tone wedding band to use as bookend, my mother's ring which is about 70yrs old was the center. The wife was so grateful and teary eyed. Happy spouse happy house!!!

We travel to Newport occassionally and our first Stop is…read moreGrenons. We've had custom jewelry designed as well as out of the case. Watches are another specialty. Great People for the Unique Value/Investment Shoppers for Family and Friends.

Ray Grenon is a watch savant! He is knowledgeable, experienced, friendly, communicative,…read moreresponsive, insightful, and talented. A true guru in the space. His store has a great inventory of high quality, excellent pieces. His approach is extremely professional, fair, and consultative. I have purchased numerous pieces from him in the past and I am looking forward to buying more in the future. I have also brought in other watches for multiple various repairs and maintenance over the years and everything has been executed impeccably.

I bought a gold chain for like $700 (sale price) for my husband and the first time he wore it, it…read moresnapped. It was not on sale due to being damaged. We brought it to get it repaired. He wore it out of the store and when we got home, the chain was torn in two more places. I should have inspected the whole chain better prior to walking out of the store, not just the newly repaired spot. The employees there were pleasant and helpful. The issue for me is with the quality of the jewelry. I will not be buying jewelry from Kay Jewelers again.

Had to have a repair re done. It was done at a different Kay's in a different state and I had such…read morea sad and disappointing experience. I hesitantly brought my ring to this Kay's a few months later to see if they would try again. I have the warranty so I knew they would right the wrong, I was just nervous to have another bad experience. The jewelers were sooo kind and helpful. They reassured me and took great care to inspect my ring and help make sure it was repair perfectly. Just got my ring back and I can finally wear it after a year!! It's gorgeous and looks back to normal and perfect! Love this Kays, all of the staff are amazing!

Manager is only into themselves. If your not buying a product, beware of being treated unfair or…read morenonexistent. Use to be a repeat customer, I will not be making any further purchases at this establishment

All the workers are always just talking to themselves and not paying attention to people looking at…read morethe jewelry. I've been there multiple times and got ignored, so I take my money elsewhere!