Haleigh was welcoming, informative and very helpful with her knowledge of the industry. I will be returning!

great Service! Haleigh was very sweet and helpful! Didnt mind all my questions! would go again

I brought my ring in for service and the sales rep that helped us was very quiet, not personable at all with one word answers and no eye contact. I decided to assume she was just having a rough day. I went to pick up my ring a couple weeks later and not only was that same sales rep acting the same way, another sales rep that helped us was also acting like that! I'll never go back to that location. read more

Absolutely terrible customer service, no one has any idea what they are doing. Sold me ring sized wrong, was sent out for repairs with a promise date of return and hasn't even been sent out by the promise return date. She has worn the ring once since being engaged, after 3 weeks and multiple Calla they are finally starting production of the new ring. Was supposed to be a 6 weeks wait at most and is now a 10 1/2 week wait. Asked for some sort of compensation even just express shipping to speed things up for the multiple mistakes they have made and was told nothing they could do. Will never go back, stay away and shop local smaller business. read more

Fantastic staff. Very helpful with our engagement ring process.

There staff are very rude and they are very inconsistent. The staff will not pay any attention to you unless you say something and they charge you with fittings even if they say they won't. read more

They really should post a large sign that says they only carry one size in rings. I waited a half hour for assistance (they had 2 works and about 10 customers waiting) to find this out. Waste of time. read more

If it was possible to give 0 stars, I would. This is the poorest excuse for a jeweler I have ever come across! We ordered an engagement ring ($2000+) on June 26th. It had to be sent out for resizing (totally understandable). We had a promise arrival date of 7/10. Before we left, the associate said "don't call us, we will call you. It's part of our process". 7/10 rolled around and we heard NOTHING! So my fiance called to see if they had it. That's when they told him it wouldn't be in until the 19th. Are you fu cking kidding me?!?! 3 weeks to resize a ring?!?! A little notice would have been helpful, since a grand proposal was planned for July 11th. Edit: The ring did NOT come in on the 19th like promised. I never ended up getting my ring until August 10th. 45 days to get a frickin engagement ring resized..unacceptable. read more

My boyfriend ordered a ring online with the assistance of a jeweler there. They could not get the size that was needed, so she said they would order the size 8 and send it out to be resized. We were told we would receive a call when the ring came in and when it went out to be resized. An extra week went by past the date that the RESIZED ring should have come in, and we never did. We happened to be down in the area, so we went to check it out. The ring was the WRONG size and had NEVER been sent out. This was after standing in line for half an hour and them saying it's not here. The ring ended up braking and we had to get a new one.. Same thing happened this time after he repeatedly asked if it had been resized. I arrived home and the ring still did not fit.. I would give it 0 stars if I could... this was terrible. Not to mention the manager is terrible as well. Very unhelpful. read more

I have made it my personal goal to put Kay Jewelers out of business because of how badly they have treated me. Ordered an engagement ring ($4000), had to have to resized (I thought that was no big deal), it took 4 weeks to come back and still was too big, so I got measured again and it was sent out to be resized again, 4 weeks later it came in and they made it so small I could not even fit my pinky finger into it! The staff was rude and uncaring and said I'd have to send it away again (for another 4 weeks), I refused and took it to my local jewelers who said the integrity was ruined and I should demand a new ring because any more resizing would lead the diamonds to fall out. After a crazy huge argument they finally agreed to get me a new ring and have my original diamonds be put into it. I was told this entire process would take no more than 2 weeks. Now it's been 10 days and after calling them today they said it will take 4 weeks to resize it again. I called customer service and demanded a refund, they said because it has been over 60 days there's nothing they can do (literally every single one of those 60 days the ring has been in their possession not mine). They did offer me a $25 gift card to "compensate me" hilarious! They've ruined my engagement and I can not tell enough people how horrible they are. NEVER GO HERE! You will have better luck ring shopping at a dumpster. read more

I have purchased jewelry before from Kays which for the price of my initial purchase I can say you get what you pay for. So with that said i was on my way to my girlfriends for the Christmas and stopped into the Tilton store which was busy and had only two sales persons on the floor. I finally found a 1/4 carrot diamond bracelet that i thought my girlfriend would love and the price was $1500 marked down to $700 which i thought was a great deal. I purchased this with the forced warranty and then we went away that same weekend and i gave it to her. That night the bracelet broke near the clasp and i was shocked to see how thin the piece that came off the bracelet was immediately i thought what a cheap bracelet. My girlfriend and i returned it and they supposedly ordered another so mind you we have already made two trips and still no bracelet. Now my girlfriend was told that the bracelet was in and she again drove to the store to find that it was the wrong one and more expensive by $200 dollars. instead of making it right both sales ladies had an attitude with my gf and said that they will refund my money... its now been a week and a half with no refund... DO NOT WASTE YOUR MONEY AT THIS LOCATION!!! CHEAP JEWELRY IGNORANT HELP!!! read more

The one star is for one of the associates who was very pleasant to talk too. No stars for the quality of service I received. I purchased a bracelet and charm from elsewhere and went to Kay's to see if they could attach the charm to the bracelet, they said no problem, got a small type of ring and attached the charm to the bracelet, took about ten minutes. They charged me $25.00. The bracelet was only $12.00 and the charm $8.00. Needless to say the charm is lost, it feel off a week later. It was a gift for my Niece's 20 Years Cancer Free Party. She was so sorry to tell me it feel off, I assured her that it was not her fault and that I was going to let the people who put it together for me know how sorry I am to have done business with them. read more