I inherited my grandfather's pocket watch - wasn't running. I could not find anybody in the Los…read moreAngeles area that could repair it. I was giving up hope, and then I found CWC. At first Denis was not to excited about this one, but accepted it anyways, and returned a functioning heirloom that looks brand new. After three weeks - running like a champ. Very much appreciated. And thanks to Heidi for keeping me updated and her prompt replies.

I had a sentimental watch that needed some minor repair on the band. Denis Carignan was wonderful…read more Although my watch was relatively inexpensive, he still treated me as though I had brought him an expensive item and repaired everything with care and professionalism. The turn around time was within a week. I found them very honest. Karen

This weekend my husband and I went into Amidons by the Powerhouse Mall in West Leb.l for Christmas…read more I found a pair of Italian gold hoop earrings I loved and noticed a nick in the gold on one earring and a large abrasion/wear on the other. I asked if another pair could be ordered and they weren't sure because it was the weekend and they needed to reach out to the manufacturer. Today they called me back to say it's out of stock. What got to me is that they were perfectly comfortable selling those earrings to me with damage and tried explaining to me that it's the type of polished gold and it will mark up eventually anyways. If you spend $1,000 on a pair of earrings, you want them in nice condition to begin with. I asked if they could fix the damaged ones on display (bc I loved them that much) and the sales rep said no. It's my second bad experience there. Last time I brought my great grandmothers ring there to get it sized. The jeweler accidentally sized down to a thinner band. When I went to pick it up I noticed it right away. The sales rep never apologized and after the rep confirmed the error on the order, they just offered to refund me for the lesser gold. I didn't trust them to take my ring again at this point to fix it. I didn't want this ring to keep getting resized several times when they should've gotten right the first time. I was extremely disappointed because it was a 75+ year old family diamond ring I was gifted to me. It has significant sentimental value to my family and I felt as though it wasn't a big deal to them and just another job to do. I'm not one to make a big deal about things but since this was my second poor experience there. First with the sizing of a family heirloom and second with not caring enough about a piece they're going to sell at full price with visible damage to it. You would think they would care enough about the pieces they sell to be in new condition. I wouldn't have even bought it at a discounted price due to the damage. Wish I took pictures of them to post but in the moment I didn't think of doing this.

Neither knowledgeable or helpful when I went in to ask about jewelry repair. Seemed less than…read moreinterested. Will never go in again for ANY reason.

Even though we did not end up having our antique clock repaired, Mr. Bates did a great job taking…read moretime to show me where the problems were and explaining the issues in repair. He is super knowledgable. I really enjoyed speaking with him and so appreciate his honesty. I wouldn't hesitate referring anyone to the British Clockmaker for an antique clock needing repair.

I like this Jeweler , shop there for years , but it's best to stop by , whenever I try to call them…read more, the phone can be busy for hours...hard to get through. Frustrating , they should keep a second line open for potential customers.

Jewelry, small statuary, watches high-end or low. Excellent service! They even replace watch…read morebatteries....in a few seconds. My strongest recommended! (No, I'm not associated with their business in any way: just a satisfied customer.)

Really helpful. Took my mother's old watch in to change bands. He cleaned the bands and put in new…read morepins, made sure it worked all on the spot for $10. Totally unexpected.

I feel as I I go ripped off. I would definitely shop around next time. They took my trade in gold…read moreabout $360 worth. Only to put a bale on the a charm I already had and secure a pendant to another one. That was $360 worth of work when I already gave them all the pieces. Hmmm... I went to a second jeweler for another opinion unfortunately, after I already paid them who confirmed that it should not have been that much. I've always trusted Jenn but I will be looking elsewhere for my jewelry from now on.

DON'T MAKE THE SAME MISTAKE WE DID - GO SOMEWHERE ELSE…read more My wife and I brought in a gold chain for a simple repair that took less than five minutes. We were charged $35. The exact same spot broke the very next day. We called and were told, "No problem--bring it back in." But when I returned, the owner--without even examining it up close--claimed it was a "different area" and demanded another $35. He was rude, condescending, and completely dismissive. Given the number of similar negative reviews, this clearly isn't an isolated incident. When the owner inevitably responds with excuses or denials, please be assured: this is EXACTLY what happened. (Note: We brought it to another jeweler in the same plaza who fixed it properly--for just $15.)

Raffi was very kind and respectful. He was able to resize my engagement ring within an hour. I am…read moreso happy and will definitely be back in the future!

Great jewelry store! They are so friendly and helpful and have beautiful pieces! We found just what…read morewe were looking for! We'll definitely be returning!

I was greeted immediately when I entered the store. The staff were friendly and professional. I had…read morejust come from a terrible experience at Periwinkles where I was not even acknowledged so I am most appreciative that Payson & Stoughton associates were very helpful and personable.

Went there on my break to get a new battery and the back glass replaced and it was done within 50…read moreminutes. $220 for a new battery and new back for the time it took I can't complain!

From the owner: Broken device? #WeCanFixIt. We repair Smartphones, Tablets/iPads, PCs, and Laptops.read more

I brought in two bangle bracelets where the charms had fallen off. One had the o-ring and the…read moreother needed an O-ring and also needed the opening to be filled up a little bit and he wanted $130 which I thought was extremely high! When I questioned why he said the price of silver had gone up. I haven't had jewelry repaired in a while so I wasn't sure so I decided to do it. Then it was going to take a little over a week and I was gonna be out of town so I took them back. I went to another store - Capitol Romance and my total is only going to be $12.

We have been going to the Jewelers Workbench way back since it was a kiosk in the Steeplegate Mall…read more The workmanship is top notch, the customer service and care can't be beat. I just had an old ring restored for my wife with a replacement of missing stone with a ruby. It was beautifully done. On top of that, Gregg is a generous and kind man who always goes above and beyond when doing any kind of repair. I highly recommend the Jewelers Workbench if you are in need of any kind of watch or jewelry repair or restoration.

Loved the unique collections we found at Zayas during a recent trip to Vermont. Owner David was…read morereally helpful, but not pushy. It was great to learn about the different techniques by each of jewelry makers. Both my sister and I splurged. Family owned, gotta visit with David and Linda on our next trip To Woodstock.

We had a wonderful experience with Linda's expert and sensitive skills. We wanted a special item…read moreto celebrate our daughter becoming a mom. After listening closely, Linda helped us put together a beautiful silver necklace with a leaf and birthstones representing the months she and the baby were born...and the designer is a local artist...perfect! The shop is a treasure trove of traditional to innovative designs by a great variety of fantastic artists. Enjoy!