The entire experience was completely professional. We couldn't be happier with the result. Doug and…read morehis crew were so detailed with the final result. The customer service and work ethic was so refreshing. Thank you Doug.

They are an excellent and very responsive company. Doug the owner is great to deal with and…read moreextremely knowledgeable and accommodating. They have serviced our home theater system and other TV's for many years and constantly do a terrific job.

What a gem! In a crazy mixed up world it's nice to find some of the old standby institutions. I…read moredon't care who you are, you can always find something cool at Radio Shack. I have many memories of going with my Dad as a boy. This particular store has very friendly staff, Bob in particular is very helpful. As I said, lots of fun stuff at decent prices and a bit of nostalgia too. What more could you ask for? Now if only they'd open a Hobby Lobby nearby...

A hidden gem. During an impromptu visit to Hanover yesterday I happened to see the RCA sign down a…read moreside street. My first reaction was that it must be a "legacy" sign, left up as an homage to an earlier time. My curiosity got the better of me and I ventured down the street, wife in tow. I was pleasantly surprised to see that it is an active business with product on display and an open sign. The owner warmly greeted us and welcomed us to browse and ask questions. The main display area on the left was sparsely occupied with product, a few Sony 4k TVs, some small radios, LaserDisk players, etc. A room off to the right was much more interesting. Sherwood, Yamaha, Carver and other brands of classic audio equipment were displayed and priced for sale. Definitely a must see if you collect older, vintage equipment or just want to see technology of years gone by.

Michael's is wonderful at keeping my "vintage" audio equipment going, something we need more of as…read morewe move forward from the age of disposables. His repair prices are reasonable and he stocks a well-vetted supply of new audio visual stuff. This is the place to go for a vintage-looking new portable turntable!

If I could rate my Best Buy experience a -5 I would. One star is very generous. I purchased a new…read moreBosch induction range. It was delivered yesterday. The technicians who installed the unit left the property without installing the legs on the oven. My brand new $4300 oven now sits 5 inches below my counter and is unusable. They told my property manager I could use the oven, however, I called Bosch directly and they said it would damage the oven if it were used not properly ventilated. I spent over 3 1/2 hours trying to reach someone at the Lebanon Best Buy yesterday. Had I been able to easily reach someone after the delivery was made, they could have rerouted the technician back to my home and addressed the problem. I now have an oven without legs that I cannot use, and I am unable to reach anyone at Best Buy. I have reached out to a local appliance store who will deliver a new one to me in two days WITH legs and the oven from Best Buy will be returned. I should have gone directly to the other appliance store. Sometimes customer service is worth the extra few hundred dollars. Never again will I buy from Best Buy. Update: Still unable to reach anyone the following day. Truly unbelievable. Update 7/15/25 Still unable to reach anyone. The three photos posted of the new oven sitting on the floor are not showing up in my review belong to this review.

The cashiers made me feel uncomfortable like i didn't belong there or something was wrong with me…read morefor asking to pick up my online order there. Never in my life had i been made to feel so insulted and rejected just for buying something at a business than by that cashier. Never again.

Owner listened and had suggestions and exactly what I needed and much more for another day! Great…read moreselection of unfindable electronic pieces and parts at a great price with no shipping cost or wait. Thanks again,Neil C. Mailloux

This is probably one of the smaller Radio Shack's I've been in, but the sale's person was very…read morehelpful & had exactly what I needed & I was in & out quickly.

Vizio TV bought just over a year ago dies. It broke and the Vizio warranty passed so used my Geek…read moreSquad protection plan. They would not replace the TV as they don't carry that brand anymore, and it worked when they plugged it in. Even after telling them it was a sporadic problem where it would sometimes just turn off, then start again in another language or not recognize the HDMI input from out Dish receiver. or it would not start up correctly after being turned off sometimes. I also told him a did all of the Vizio suggestions like a hard factory reset and change the HDMI cable. He said it is flagged to be sent to their repair center for repair. 1 to 3 weeks. After 1 week no word from them and when I checked it said still in transit and that the info had not been updated since day 1 (a week before). What really concerns me is the tech (LOL) wrote his suggestions that did not include what I had said and he suggested it might just need a reset! If they simply reset it and send it back we will be wasting another long round trip when it dies again! I have to wonder if and when we will ever hear from this joke of a company that never answers the phone or have a supervisor in the store to talk to. When you call it eventually goes to a central answering division who can't help. Date of experience: March 20, 2025

Below 0 stars. First: you can't call or reach the store…read morewith the phone number. Goes to general BestBuy call center which is useless. Second: Purchased large expensive TV a month ago (was not aware of the service...) , due to remote location, and difficulty to drive tv around due to size, wanted to exchange/ repair tv, no way to contact the store. 1800 phone of Best Buy send an internal message to manager of the store, Joe, and he never responded back. Went in person after driving over 1h and explained all to the manager Joe and Joe had no will to help, gave us 1800 Best Buy GeekSquad number and they don't service LG. We said we did all this, he insisted is the way to go. So we called again and same answer, GeekSquad is a total joke. All this wait was over 15 days of return policy.... Seems bad reviews about him also with other customers... A total waste of time with this store that has 0.0 knowledge or will to help a customer. Save your stress and get electronic from a reputable place with better customer service even if you have to pay few pennies more. Mistake to deal with them and BestBuy in general. The store, management, online support, chat, senior representative on phone, has all our informations to fix the issue and no one bothered calling to fix it.