If you don't like working with people don't get a retail job. When I went in to my find my ring size a male attended me and he gave me a big attitude for no reason, I tried to be nice but the way he treated me and the atmosphere was very hostile. I called and they acted as if they couldn't hear me and just hung up. Then I called again and they were very rude on the phone. Very immature and unprofessional. Seems like they hire anyone for customer "service". read more

Always great service from the staff when so go in! I'm not sure about the experience in these other reviews but I know they have new leadership and have for about a year. Great place to shop and get your jewelry repaired. read more

I will never ever buy anything from Kay Jewelers again. I purchased a necklace for someone special online, The web site and tha store both said it was available for pickup AT THE STORE later that day. BIG LIE, here it is 5 days later and still no necklace. Then they E-mailed me stating it would take up to 4 days to get my IN STORE purchase and when I called the store on quite a few occasions they were very rude to me and hung up the phone on me. I was being very nice to them. Kays can go to hell, they are a bunch of phonies. The necklace was priced at 249.00 but I saw the same identical item on Amazon for $69.00. Is the one that Amazon sells a knockoff or is Kay's a ripoff.? read more

Kay Jewelers sucks! Misty as the manager sucks! Went in the first of June and paid cash $2800 so that would start the process in gettin it sent off to get sized. My promise date was June 16th. I called Friday the 15th and talked to misty and she said it wouldn't be in, in time. She was a complete bitch bout it and said just sorry call Monday after I will be already gone. If I would have known this I would have went else where but they said that it would be done. So if you need your ring at a set time don't go to Kay's. Plus with how Misty treated me was unprofessional. So when I do get the ring, I will never be back. read more

It's beyond me how the Kay Jewelers, Tulsa Hills (Tulsa, OK) location is even still open. My wife of 33 years lost the diamond from her wedding ring. We had a $5,000 budget (cash deal) to simply replace the diamond in her original ring. Pretty basic stuff, right? When we arrived, we were greeted by a very nice young lady who had absolutely no idea how to help us. It was only her second day on the floor. She was very sweet and very apologetic, but her manager placed her in a tough spot. In other words, why was this employee placed on the floor without a clue? I'm going to buy a $5,000 diamond and trust my wife's wedding ring to a young lady that had no idea about grading diamonds? That's a big nope. Next, an older gentleman (very well dressed) tried to help us, but didn't know how to move forward with our needs. He approached an equally useless younger gentleman who told him (us) that we'd have to wait an hour until the store manager returned. Unapologetic, the younger gentleman then refocused his attention to a customer who was considering buying a $50.00 bracelet. (She didn't buy it.) Equally as kind and apologetic as the young lady we first made contact with, the well dressed older gentleman asked us to come back in an hour when the store manager would return. We said no. And we were very clear that we would take our business to another jeweler. The three employees are to be commended. They did the best they could with whatever pitiful training they had received. But if this manager worked for me, she would be fired. Without question. If she has new, undertrained employees representing Kay Jewelers, why would she not be there during the middle of the day, and during the Christmas shopping season? Bad customer service. Untrained employees. And no management present during normal business hours. Two hours later, we spent our money with a different jeweler. And we went way above our initial budget. Every kiss begins with "kiss off". An hour of my time wasted, that I'll never get back. read more

My fiance' got my engagement ring at Kay and I love it. I have been in twice since I got it. Once to have it resized and once because a diamond fell out. The store employees have always been helpful, but I am disappointed in how long it takes to get things done. With the resizing, it took 3 weeks, which I feel like is a really long time. With the missing diamond, I was told it would be back on March 22 (two weeks after it was sent off), but called on the 24th to check on it and they said it hadn't even been mailed yet and would be a few more days. While he was friendly and helpful, it didn't make me feel any better that it takes so long. read more

I normally don't write reviews but I am outraged at the way we were treated here! I had the worst experience I have ever had in a jewelry store!! My grandmother gave me a crystal necklace that was passed down from her great great grandmother. Who brought it to America from Germany. It's very old and looks a tad worn, but other than that it's very pretty. We took it to kay jewelers to see if the crystals were real and if they had any value. We went into the store and the lady that was working there was busy with some other people, so my grandmother and I sat down and waited our turn. A lady that was on our side of the counter (two people working here and both need to be helping the couple) came down to us and asked to help us. I explained to the lady that it's very old and we were just wanting to know if it was real. The lady picked it up with two fingers and held it like it was going to give her a disease. She quickly gave it back to me and said its not real. My grandmother asked her how she knew and the lady replied with "I can just tell." While the other jewelers at the Westwood mall told us they couldn't tell because they didn't have the right equipment. The lady that "helped" us was rude and clearly doesn't know what she's talking about. I'm not upset about the necklace being fake, I'm totally fine with that. It was the way she acted towards us and how she treated someone else's family heirloom. I will not be back to this location and if anyone asks if they should go here I will tell them no. read more

I will not go back to this place again. I went here to purchase my husband a new wedding ring as a surprise Christmas gift. I went right before Christmas. I was rushed in and out. Didn't get any advice. Not offered any service plans or anything of that kind. Not even a year later my hubbys ring falls and breaks! Take it in to figure out what I could do. They were very rude. Not helpful at all. They told me I should have known that type of ring breaks easily and that I should bought the protection plan. I tried to tell her nobody told about a protection plan. She then told me she couldn't help me since I didn't and I should just buy another ring and make sure to buy the extra plan this time. Needless to say I have a broken ring and now I have to purchase another one. I won't be returning here to do so. read more

If I could get this place 0 stars I would. Worst customer service I have ever dealt with on top of terrible jewelry. My husband bought my wedding ring here and within a year 2 diamonds have fallen out! I was charged an outrageous fee to have my ring fixed because I did not comply with the 6 month check up they demand of you (A reminder would be nice so the women are aware of this). We decided to pay and have my ring sent off to get everything fixed. After the 2 week date of when my ring was supposed to be back we called and they had not sent my ring off to be fixed. We picked it back up almost a month after it was dropped off and I took it to another jeweler. He would not fix my ring because it was a poorly made and even if he put in a new diamond it would fall out again. I now have a diamondless solitaire. DONT BUY ANY JEWLERY FROM THIS COMPANY!!!!!! read more