Worst place to stay at.. the uncleanliness to this place still has me shocked. I have no words to…read moredescribe it but pictures say it all. $9347.00 to be charged for this is outrageous! Don't believe everything you see on pictures posted by host!

I stayed here with my friends who got married on the property. It was a beautiful home with a…read moregorgeous view. The lawn and grounds were well taken care of. We really enjoyed the place! It's located near a lot of cool stuff and the park nearby is fun to explore. - That's the one negative is that that Park seems to attract some seedy characters. Guys were shining flashlights into the home in the middle of the night, and when we made a very early morning airport run in the dark, it looked like people were breaking into cars in the parking lot. - overall a very beautiful location!

Was highly disappointed. We wanted to stay somewhere local to help support local Hawaiians with…read moreeverything going on instead of some big corporation. After we arrived we found out there are cats which I'm allergic to. But I figured I would just avoid them and we would be gone most of the time anyway. Then we began to notice bugs. The lizards didn't particularly bother us, but there were millipedes everywhere. Dozens dead behind the bed, and in the corner of the bathroom. Live millipedes under the bathroom counter on the floor and crawling on the walls. Spiders near the AC. And we were getting bit by something in the middle of the night. We tried to stick it out, but after the 2nd day we just couldn't take it. I let the manager of the property know and she was very kind about it. But the owner would not give us any money back for the 3 unused nights, not even a partial refund. I was very disappointed. If you are considering booking here. Just don't. Not worth it.

So I'm originally from the big island but never stayed at Luana. Wanted to do something different…read morefor our Christmas vacation back home. I am so thankful i found this place! So convenient for me because all my family was in the captain cook area, but it is like a 20 minute drive to town (ali'i dr.) Words cant even come close to describing the beauty of this location and pictures can't do justice. The owner was amazing, so welcoming and made us feel right at home. Definitely gonna stay here more although I already have a home there, my new staycation Hands down if you love scenery and island life this will be heaven on heaven for you.

I have used Boundless Hawaii for 2 years to manage my condo in the Mauna Kea resort, Waiulaula…read moreJ202. I am in the condo now on vacations and to add new bedding. I found my condo immaculate, freshly cleaned carpets and all the amenities in place. No repairs were needed, so I spent my time enjoying the perfect weather in Hawaii. I will continue to use Boundless Hawaii and find Nick to be delightful to work with, he returns calls very quickly.

A company that kept most of our deposit after I had professionals scrub the house from literally…read moretop to bottom, and they didn't even return enough of my deposit to pay the cleaners. They blamed damage on us that was there from previous tenants, and I have pictures and emails to prove it that they repeatedly ignore. The owner of the house CHERYL is putting it up for sale and wants the money to fix her unlivable house full of termites that they would not do anything about. This company is just helping her keep what is ours. During our walk through it was even discussed how a door was damaged when we moved in and they charged us $463 for a closet door!!! I have pictures showing a bathroom drawer when we moved in with used floss, roaches, and hair. Termite poop on our bathroom counter, black mold in the washing machine I tried to scrub. Broken kitchen tile when we moved in. We left the house cleaner than We received it. Lived with a house full of termites that they would not deal with. Boundless said one thing at my walk through and then charged for things never mentioned and damage from before we moved in.

Although our tour guide showed us the place and how coffee was process, when given a chance, I will…read morecome back here do a tour and buy their coffee. Of all the coffee tasting we did at Kona, this place didn't watered down their coffee. What we actullay loved best was their banana bread. Yup! they know what they're doing and it was really delicious! Wish they can ship those. They have a website and will order soon one of their coffees.

This was one of my favorite stops on our tour. Coffee!!!…read more Beautiful farm, with samples of the coffee. They have a great gift shop to bring some of the delicious fresh coffee beans home.

This place was a mess when we stayed there. Insects and spiders in everyone's rooms and lots of…read moredust and dirt that hadn't been cleaned up before we arrived.

We paid $2400 which included a $200 cleaning fee for Covid level cleaning before we entered in CASH…read moreto Jeff Goodwin. Jeff Goodwin refused to give us a receipt when we requested one for a month long stay at The Whale Spirit Sanctuary. Upon arrival on May 4th 2022 there were multiple signs of inadequacy: there was no light in the refrigerator, the kitchen floors, shelves and bathroom were filthy! (see pictures which only a few are posted here) This is not acceptable as Covid cleaning! The bedroom and kitchen sliding doors were inoperable as we could not close them and were bit by mosquitoes all night. There were multiple rips in the screens, as well, and my wife tried fixing them with tape to keep the mosquitoes out (we have pictures) Then on May 10th the most unfortunate accident occurred due to a dilapidated and deteriorated state of the deck: I fell through the deck and had to be taken to Kaiser as a result of this accident. After removing thick debris of leaves and dirt on the deck we found multiple holes in the wood. (See pictures) Mr. Goodwin was notified and did not apologize, had a terribly arrogant attitude, did not inquire about my well-being, he stated his contractor wasn't available for a week, then the following day the water pipe below the sink fell off making the kitchen inoperable. As a result of falling through the dilapidated and dangerous deck, an inoperable kitchen water supply, an inoperable oven, inoperable sliding screens and doors we vacated the premises on May 11. We attempted to recover our rental money in full without legal action regarding the liability for injuries from falling through the dilapidated deck and Mr Goodwin was only willing to give us 50% of our money back and double charged us for each night we stayed! We have spoken to an attorney and will have to

They are the best we have ever had. We have been coming to Hawaii for many years now, but we have…read morenever met a company that will go out of the way to help you as this company. They seem to know everyone on the Island they can connect you with. We are very happy with the Condo they found us, just what we wanted and more in a great location.

I would never rent from this company again. Communication is very poor through VRBO and their main…read morephone number. I had asked to cancel my VRBO the day after I found out my Brother in law's funeral service was the day we were supposed to check in. I had to have VRBO contact the host so I get a response from their initial email to accommodate me in another property. Lit took them more than 30 days (after my stay at another property) to refund me the initial payment sans VRBO fee and insurance fee. Multiple texts, phone calls, and VRBO messages- it shouldn't be this hard to contact a host. They added stress to us who just lost a loved one.

We stayed here one night on our way around the Big Island. We didn't get to take advantage of the…read moreproperty as we were only there for a short time (we left early in the morning to go snorkeling at Captain Cook). The property is very nice. We stayed in the boat house, which was pretty cool. There were gorgeous peacocks and chickens spotted around the property, some parrots and a pig! The breakfast was yummy- fresh lilikoi and mango spread, papaya slices and coffee from the plantation. There was also cereal and pastries as well. This may not be for everyone- its not the four seasons, but for $100 a night (in a sea of of 70's condo/motels that will run you a bit more), it's a great option! I would definitely stay here again next time I find myself in the Captain Cook/Kona area!

It's alright ,but about 4:30 AM you hear peacocks very loud and I believe roosters. I will just say…read morewere very tired today. The room is very open air type feeling as in where windows would be it's just screens very much plantation feel as states in the name of the place..floors are slippery without being wet The breakfast is pretty much continental style A little bit of fresh fruit one boiled egg and a piece of toast .nice helpful staff

TLDR: Paddling to Captain Cook was a blast and we got to see an abundance of wildlife on what felt…read morelike a super curated tour by our amazing guide, Nina! If you're considering taking the Historical Hawaiian Outrigger tour with Ehu & Kai, consider this a sign to DO IT! From start to finish, this felt like an experience tailored for our group, supported by the friendliest, chillest staff. A special shout out to the friendly helpers on land who were incredibly fun and out-of-this-world friendly! Our tremendous guide, Nina, went above and beyond to curate an exceptional experience. From the lively banter and building camaraderie between a group of strangers sharing an outrigger to maximizing the amount of wildlife we got to see, being out on the water with this crew felt like being out with a group that's known each other for ages. Along the way, we got historical facts about the area, got to snorkel with an abundance of wildlife, and even enjoyed a visit from a pod of dolphins! Nina--you're truly one of a kind and I cannot thank you enough for being so friendly and thoughtful in your approach to this tour. Sadly, our tour was Nina's last before she heads out for a bit. Here's hoping we'll see her back at Ehu & Kai before we know it!

Memorable, unique, exciting experience with a friendly, helpful attendant to get you on your way…read more We saw dolphins and tons of fish. It took us about 30 mins each way to get there and back. Five stars with the caveat that no one was there when we arrived at 9:00 am (the time we booked online). After about 10 minutes or so, the employee appeared (didn't get his name, unfortunately). As other reviewers note, this place is just a table at the end of a road with a bunch of kayaks and a guy who will rent them to you. Don't expect storage for your belongings or bathrooms. Parking is along the street. All that being said, they give you this info in advance, so you should be prepared. We had our own snorkel gear (or did before I lost mine in the ocean later that day ha ha) so we only needed the kayak and dry bag. A dry bag is necessary (see "lost my gear in the ocean"). The employee gives you all the info you need to find your way to the snorkeling area and back. He said they "lose" about one party a day who overshoots the entrance to the cove when returning and they have to go rescue them. Don't be that person! Once at the snorkeling spot near the monument, you'll see lots of other people and boats, but once you're underwater, you won't notice them - it's like swimming in an aquarium. You need to keep your kayak with you at all times, so if you're paddling with someone else, consider taking turns holding the kayaks and snorkeling. You aren't allowed to dock or approach the shore (this is a hard rule - surly tour guides will yell at you if you get too close). Keep in mind that getting in and out of a kayak in the open ocean is not the same as doing that on the shore or in shallow water. There's no shallow water here at all, so practice in advance or consider taking a tour boat if that's not something you're comfortable with.